LONDON, United Kingdom, 2017-May-19 — /EPR Retail News/ — Premiala BBQ and Kitchenware today reported high user satisfaction with their customer service. Premiala’s user base has been steadily growing with new purchasers and repeat buyers expanding its market. The increasing number of loyal customers is anchored on Premiala’s secret ingredient—excellent customer service.
“…the follow-up from the company is awesome. I own a small business myself and know the important role customer service plays in a successful business. Greg and his staff go overboard to meet their customers’ satisfaction.” – Amazon Customer, December 2, 2016
“I don’t usually leave reviews, but I’m so impressed not just by the obvious quality, but by the customer service that I wanted to leave kudos. And no — I DID NOT receive anything for this review.” – Anon, January 5, 2017
“Also very amazed with how caring & supportive this family company is. I would always trust this company & would be very happy always to purchase from them. Thank you Premiala.” — Tammy, November 24, 2016
“What impressed me the most was getting a “thank you” e-mail from the GM of the company with a copy of the ebook with a few tips and tricks. The fact that they comment on every review on both amazon.ca and amazon.com just goes to show how much they care about their product and the customers’ satisfaction. What a rare treat in online ordering these days.” — Xtropy, June 8, 2016
Premiala General Manager Greg Carder put some context around these comments. “Our approach is quite simple –treat others as we would like to be treated. While this is absolutely about providing the best upfront experience as possible, it’s also about being available and interested when things go wrong. We are honored when someone chooses to buy a Premiala product so we want to stay in touch throughout the process to ensure they’re 100% satisfied with their purchase.”
Premiala’s formula isn’t secret and is hardly complicated – ‘love thy neighbor’ is ancient Biblical advice; but implementing it takes an investment few companies seem prepared to make. Premiala seems to have proven that following this simple guide makes a huge difference in keeping a business thriving.
About Premiala BBQ and Kitchenware: Premiala BBQ and Kitchenware aims to provide premium quality BBQ and kitchen tools to home and professional users. It believes better health and well-being can be achieved by using premium tools, by providing superior results and greater user satisfaction while working.
Contact Person: Greg Carder, General Manager
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