EPR Retail News

BRC’s Helen Dickinson on retail sales in December: This was very much an online Christmas

LONDON, 2016-1-12 — /EPR Retail News/ — Helen Dickinson, Chief Executive, British Retail Consortium, said: “This was very much an online Christmas with this channel playing a vital role in driving retail sales in December. Growth was up 15.1 per cent, ahead of its 3-month and 12-month averages of 12.3 and 12.4 per cent respectively, and December’s online penetration rate was the second highest of 2015, at 19.7 per cent, up from 17.3 per cent the same time last year. The proportion of online spend was up across all categories we measure with household appliances, footwear and furniture leading the way. Over the three months to December, online contributed 2.5 percentage points to UK non-food growth overall, confirming this channel as the key driver of growth. In fact, store sales were in reverse.

“Click & Collect continued to be instrumental, providing convenience for consumers and equipping smaller format stores with extended product ranges during the busy Christmas period. There were also some knock-on benefits, such as encouraging greater footfall into stores in turn inspiring impulse buys.”

David McCorquodale, Head of Retail, KPMG, said: “With 190% of average rainfall in December, many consumers chose to login rather than walk in over the festive period. There was marked increase in online shopping this year with that channel producing its highest contribution percentage to non-food sales growth compared to a decline in store growth.

“Whilst the weather was one reason for this, another is a significant shift in consumer behaviours with online channel more convenient and logistics and fulfilment networks becoming increasingly slick. The online phenomenon is clearly here to stay and will continue to challenge the role of the store. 2016 will no doubt bring further innovation in this arena as retailers strive to deliver a seamless omni-channel experience.”

British Retail Consortium, 21 Dartmouth Street, Westminster, London, SW1H 9BP. 020 7854 8900. info@brc.org.uk.

SOURCE: British Retail Consortium

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