Carrefour Group selects Publicis.Sapient to assist in its digital transformation and omni-channel strategy

Boulogne-Billancourt, France, 2018-Jan-25 — /EPR Retail News/ — Today (01/23/2018) during the “Carrefour 2022” strategic plan announcement, Alexandre Bompard, Chairman and CEO of the Carrefour Group, has highlighted among the Group’s priorities the digital transformation and omni-channel strategy that will make it a major international player. To drive Carrefour’s e-commerce offer, he has also announced the creation of a unique business platform in every country in which the Group operates. In order to achieve this objective, Carrefour Group has chosen Publicis.Sapient to assist it in its e-commerce challenges and deploy an omni-channel system of reference for its customers.

Publicis.Sapient is the digital, technology and consulting platform of Publicis Groupe that helps its customers accelerate their transformation and redefine their digital strategy promptly and responsively. In order to best serve Carrefour Group in its digital challenges to become an omni-channel player, Publicis.Sapient will work closely alongside the Carrefour teams to share its expertise and implement efficient and durable digital and technology solutions.

“The top priority of Carrefour2022 is the construction of an omni-channel system of reference. To achieve this objective, we will invest heavily in and rely on first-class partners, such as Publicis.Sapient, a major international player, which will dedicate its talents and expertise to Carrefour to help us accelerate our digital transformation,” said Alexandre Bompard, Chairman and CEO of the Carrefour Group.

“The trust placed in our talents and expertise by Carrefour Group and Alexandre Bompard is a tremendous responsibility. To deeply support the extensive strategic and digital transformation of an international player of this stature is a challenge that the know-how of Publicis.Sapient is prepared to meet,” said Arthur Sadoun, Chairman and CEO, Publicis Groupe.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@carrefour.com

Source: Carrefour Group

A.S. Watson Group launches its first ever Technology Partnership Programme to support the acceleration of its digital transformation

A.S. Watson Group launches its first ever Technology Partnership Programme to support the acceleration of its digital transformation

HONG KONG, 2017-Dec-18 — /EPR Retail News/ — A.S. Watson Group (ASW), the world’s largest international health and beauty retailer, announces the launch of its first ever Technology Partnership Programme to build a network of technology expert partners to support the acceleration of its digital transformation.

Transformative Partnership to Win Customers’ Hearts
Malina Ngai, Group Chief Operating Officer of ASW, explained why the company introduces the partnership approach. “We believe every technology partner whom we have chosen to work with is more than just a vendor. Traditional client-vendor relationship is short-term. There is lack of transparency and continuity in the way we work with each other. Besides, project base contract makes it difficult for their resource planning.

“The Partnership Programme is designed to transform the short term contractual relationship to a longer term strategic relationship to create a win-win for both parties. Our Tech Partners will have access to senior management, visibility on our growth strategy and technology roadmap, as well as a longer term financial commitment from us. We can benefit from their commitment in providing consistent resources, expert advice and services, as well as first hand access to innovation they develop.

“The appointment of our first batch of worldwide Tech Partners shows our determination to accelerate our digital transformation. The goal of such transformation is to enable A.S. Watson Group to build on our solid retail foundation to fuel further growth through a smarter and more efficient organisation. Our purpose of putting customer first and putting a smile on their faces continues. We recognize that our customers are changing rapidly and technology has become an ever more critical ingredient to deliver our purpose.”

Paving the Way for Future with Technology and People
ASW embarked on its digital transformation journey since 2011 when it introduces its first Customer Strategy. Investment initially was dedicated to CRM, eCommerce and mobile experience, amounted to USD70m. It has subsequently established eLab in 2015, an in-house digital agency focusing on supporting all operating businesses to develop eCommerce and digital marketing. In 2017, ASW kicked off another major investment of USD70m in big data to build new capabilities in analytics and machine learning.

In the meantime, ASW has launched a re-engineering programme in People Development in order to attract, train and retain the right talents to serve the customers of the new world.

For the first batch of Tech Partners the company appoints comprises of expertise in the areas of eCommerce, store systems, data science, artificial intelligence, data visualization, technology ecosystem and services. ASW will continue to identify potential expertise to join the Partnership Programme to support its digital transformation journey.

Partnering for New Heights of Retail
Cally Chan, General Manager of Microsoft Hong Kong is delighted about the collaboration opportunities to spark the next wave of growth, “Microsoft is thrilled about the opportunity to work with A.S. Watson as a trusted partner. ASW’s unique approach to partnership and full transparency has enabled us to work hand-in-hand to accelerate their digital transformation journey. With Microsoft Cloud, we are committed to empowering ASW’s employees to collaborate globally in ways which were never possible before.”

Balazs Fejes, EVP & Co-Head Global Business of EPAM is honored to be selected as a technology partner of ASW, “EPAM is pleased to serve A.S. Watson Group in four countries in Europe at present and is exploring new opportunities in its Asia portfolio. We appreciate ASW’s approach to making its technology roadmap transparent, whether a partner is large or small, as this facilitates a mutual understanding of needs and expectations. This partnership, combined with our focus on rapidly developing disruptive solutions in the areas of big data and digital experiences, will enable us to collectively support a full range of digital transformation strategies within ASW.”

Matteo Da Pont, CEO of Ovolab is excited about the partnership with ASW, “We at Ovolab are a close-knit team of passionate mobile developers and designers. As a small company, we are especially proud to be among the select list of suppliers that were appointed ASW Tech Partners and briefed on the vision of ASW’s digital strategy. This is an incredible opportunity for us, and we look forward to working even more closely with ASW to deliver compelling apps that will delight ASW customers in their everyday interactions with ASW brands.”

According to Kerry Liu, CEO of Rubikloud, the company aims to support ASW to further enhance its capabilities in personalising customer offers through advanced targeting, as well as optimising promotional effectiveness, “We are thrilled to partner with a global retail leader like A.S. Watson Group. At Rubikloud we focus on applying machine learning and flexible big data architectures in practical applications, which means driving tangible business impact.”

Willy Wong, CEO of Mtel is enthusiastic about the collaboration with ASW, “While many companies look at mobile app development as a project, it is evolving into a strategic tool for consumer brands to engage its customers. I am pleased to create a long-term partnership with a successful international retailer like A.S. Watson who sees mobile as more than a one-off project. Our initial scope is in Asia and I am confident that we will help ASW to make a difference in the role mobile plays in their business.”

Alexander Varghese, Chief Administrative Officer of UST Global said, “At UST Global, we are at the forefront of innovation and are focused on bringing cutting-edge technologies for our large global customers. We are excited to work with A.S. Watson and thank them for having us onboard.”

SOURCE: A.S. Watson Retail (HK) Ltd

A.S. Watson Brand Contact Methods
Watson House, 1-5 Wo Liu Hang Road, Fo Tan,Shatin, N.T., Hong Kong
+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

Accenture Strategy report quantified the impact of digital transformation on consumer industries over the next decade

U.S. consumer attitudes shift as many become open to intelligent technologies taking an active role in purchasing decisions

NEW YORK, 2017-Jun-06 — /EPR Retail News/ — Retailers and consumer goods companies could unlock $2.95 trillion in value for the industry and consumers over the next decade by accelerating digital transformation, according to a new report by Accenture Strategy. Investments in new, digitally-driven business models will give consumers greater choice around how they purchase goods and services, and enable companies to deliver profitable, differentiated experiences.

Accenture Strategy’s ‘Painting the Digital Future of Retail and Consumer Goods Companies’ report, based on analysis for the World Economic Forum, quantified the impact of digital transformation on consumer industries over the next decade. The study identified current consumer appetite for new purchasing experiences, the business models that have the highest potential to unlock new value, and how organizations and policymakers can prepare themselves.

“The next decade will be a golden age for consumers, with technological innovation creating a variety of shopping experiences that will give consumers the simplicity, convenience or excitement they crave,” said Chris Donnelly, senior managing director, global retail lead, Accenture Strategy. “Out of the $2.95 trillion in value the report identified, consumers have the most to gain – just over $2 trillion – through cost and time savings. The success of retailers and consumer goods companies to unlock value will be dependent on their ability to gain a deep understanding of consumers, embrace disruptive technologies and adopt innovative business models.”

There’s $2.95 trillion value at stake for #retailers & #CPG companies. @AccentureStrat reveals how to unlock it

Consumer appetite for new purchasing experiences

Today, 37 percent of U.S. consumers would allow companies to collect their personal data via intelligent devices in return for a better experience or financial reward. Another 37 percent would subscribe to a service that constantly looks for the best pricing deals on their behalf, and actively recommends which company to switch to, and when.

Over a quarter (26 percent) of U.S. consumers would use sensor-based digital services that pre-emptively address their needs without human intervention. Another 24 percent would subscribe to brands that analyze their shopping history to select products especially for them, and orders them automatically.

“The retail and consumer goods industries will change more in the next 10 years than they have over the past 40,” said Oliver Wright, managing director, global consumer goods lead, Accenture Strategy. “As expectations around cost, choice, convenience and experience continue to increase, consumers will challenge the industry to evolve and innovate which will drive huge growth in digital commerce.”

Industry transformation
To reach the next frontier of digital commerce, retailers and consumer goods companies need to explore the following transformative business models which are already being welcomed by U.S. consumers:

Societal implications
As a by-product of industry transformation, there is potential disruption for people and society which companies, policymakers and regulators need to actively address to:

  • Minimize impact on local communities – With an increasing number of retail stores downsizing or closing due to the rise of digital commerce, local communities need to respond by businesses and government establishing economic development strategies and partnering with communities to repurpose physical space as hubs for experiences, leisure and lifestyle activities.
  • Reskill the workforce – Emerging technologies will drive a range of efficiencies which will significantly change the nature of the industry’s workforce. Business leaders and policymakers must focus on accelerating reskilling people, creating partnerships with educational institutions, and influencing public policy to meet the needs of the future workforce.
  • Ensure sustainability – Meeting consumer demand for rapid delivery needs to be achieved in parallel to minimizing environmental impact. Shifting to electric vehicles and exploring load-sharing can help while also enhancing delivery efficiency. Furthermore, innovation in packaging design and supporting recycling infrastructure is also critical, helping to build a more circular economy.

“To thrive in the next decade, organizations must aggressively pursue innovation and be willing to disrupt themselves. The winners will be those organizations that prioritize adopting a partnership mindset to offer customers new value, innovatively meet consumer demand for new services, and implement advanced data sciences to derive deeper customer insight to enable better decision-making,” said Donnelly.

To find out more information about the report, please visit www.accenture.com/futureretailcpg. Join the conversation at @AccentureStrat #Retailers #CPG.

About the research
Accenture Strategy created a value-at-stake methodology for the World Economic Forum to quantify the impact of digital transformation on the retail and consumer goods industries, and consumers, in digitally developed economies over the next decade. Consumer insights were taken from Accenture Strategy’s latest Global Consumer Pulse Research which surveyed 25,426 consumers across 33 countries during July and August 2016, including 2,532 U.S. consumers.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Strategy operates at the intersection of business and technology. We bring together our capabilities in business, technology, operations and function strategy to help our clients envision and execute industry-specific strategies that support enterprise wide transformation. Our focus on issues related to digital disruption, competitiveness, global operating models, talent and leadership help drive both efficiencies and growth. For more information, follow @AccentureStrat or visit www.accenture.com/strategy.

Contact:

Lucy Davies
Accenture
+ 44 777 3044 808
lucy.d.davies@accenture.com

Source: Accenture

Accenture expands digital transformation capabilities for retailers with the acquisition of German-based consultancy dgroup

HAMBURG, 2016-Jun-26 — /EPR Retail News/ — Accenture (NYSE: ACN) has entered into an agreement to acquire dgroup, a German-based consultancy that delivers end-to-end management consulting services to help companies achieve digital transformation. The acquisition will increase Accenture’s digital consulting capabilities in the German market and strengthen the broad range of services Accenture provides to support digital transformation, primarily for retail and consumer goods companies.

dgroup, which was founded in 2001, employs approximately 60 people and has locations in Hamburg and Dusseldorf. Terms of the acquisition were not disclosed, and completion of the acquisition is subject to customary closing conditions.

dgroup provides a range of services, primarily for retail and consumer goods companies, which include e-commerce and multi-channel services, online marketing and analytics, application development, IT architecture and project management. It offers consulting advice and methodologies to support digital innovation and it provides clients with transformation and execution services to develop new digital ventures.

“The acquisition of dgroup will help expand Accenture’s leading combination of digital transformation capabilities in Germany,” said Michael Brueckner, managing director, Accenture, Austria, Switzerland and Germany. “dgroup’s local market experience coupled with Accenture’s global reach, industry knowledge and technology expertise will enhance Accenture’s capabilities and talent in digital and management consulting, bringing together a highly skilled team focused on digital excellence. Not only will Accenture have a greater presence in the digital market, we will be better placed to make our extensive global digital transformation capabilities available to all clients.”

“dgroup has established a reputation for agile approaches to digital transformation and execution in Germany,” said Mathias Gehrckens, co-founder and managing partner, dgroup. “We are excited to join the global Accenture family and adding our knowledge and expertise to Accenture’s global capabilities. Together we will bring new value to a greater range of clients.”

“Retail and consumer goods companies are among the most affected by digital disruption. Millennial consumers in particular expect digital interaction and a personalized customer experience. To meet the future needs of these digital consumers, retail and consumer goods clients are rethinking their commercial operating models and require increasing support for digital transformation,” said Brueckner. “This acquisition supports Accenture’s strategy of building digital capabilities to provide end-to-end digital transformation services.”

In 2015, dgroup won the brand eins award for “Best Consultancy 2015″ and was among the “Top 10 Management Consultancies for Internet / Media”.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Forward-Looking Statements
Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook” and similar expressions are used to identify these forward-looking statements. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those expressed or implied.

These include, without limitation, risks that: the company and dgroup will not be able to close the transaction in the time period anticipated, or at all, which is dependent on the parties’ ability to satisfy certain closing conditions; the transaction might not achieve the anticipated benefits for the company; the company’s results of operations could be adversely affected by volatile, negative or uncertain economic conditions and the effects of these conditions on the company’s clients’ businesses and levels of business activity; the company’s business depends on generating and maintaining ongoing, profitable client demand for the company’s services and solutions, and a significant reduction in such demand could materially affect the company’s results of operations; if the company is unable to keep its supply of skills and resources in balance with client demand around the world and attract and retain professionals with strong leadership skills, the company’s business, the utilization rate of the company’s professionals and the company’s results of operations may be materially adversely affected; the markets in which the company competes are highly competitive, and the company might not be able to compete effectively; the company could have liability or the company’s reputation could be damaged if the company fails to protect client and/or company data or information systems as obligated by law or contract or if the company’s information systems are breached;

the company’s results of operations and ability to grow could be materially negatively affected if the company cannot adapt and expand its services and solutions in response to ongoing changes in technology and offerings by new entrants; the company’s results of operations could materially suffer if the company is not able to obtain sufficient pricing to enable it to meet its profitability expectations; if the company does not accurately anticipate the cost, risk and complexity of performing its work or if the third parties upon whom it relies do not meet their commitments, then the company’s contracts could have delivery inefficiencies and be less profitable than expected or unprofitable; the company’s results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates; the company’s profitability could suffer if its cost-management strategies are unsuccessful, and the company may not be able to improve its profitability through improvements to cost-management to the degree it has done in the past; the company’s business could be materially adversely affected if the company incurs legal liability;

the company’s work with government clients exposes the company to additional risks inherent in the government contracting environment; the company might not be successful at identifying, acquiring or integrating businesses, entering into joint ventures or divesting businesses; the company’s Global Delivery Network is increasingly concentrated in India and the Philippines, which may expose it to operational risks; changes in the company’s level of taxes, as well as audits, investigations and tax proceedings, or changes in the company’s treatment as an Irish company, could have a material adverse effect on the company’s results of operations and financial condition; as a result of the company’s geographically diverse operations and its growth strategy to continue geographic expansion, the company is more susceptible to certain risks;

adverse changes to the company’s relationships with key alliance partners or in the business of its key alliance partners could adversely affect the company’s results of operations; the company’s services or solutions could infringe upon the intellectual property rights of others or the company might lose its ability to utilize the intellectual property of others; if the company is unable to protect its intellectual property rights from unauthorized use or infringement by third parties, its business could be adversely affected; the company’s ability to attract and retain business and employees may depend on its reputation in the marketplace;

if the company is unable to manage the organizational challenges associated with its size, the company might be unable to achieve its business objectives; any changes to the estimates and assumptions that the company makes in connection with the preparation of its consolidated financial statements could adversely affect its financial results; many of the company’s contracts include payments that link some of its fees to the attainment of performance or business targets and/or require the company to meet specific service levels, which could increase the variability of the company’s revenues and impact its margins;

if the company is unable to collect its receivables or unbilled services, the company’s results of operations, financial condition and cash flows could be adversely affected; the company’s results of operations and share price could be adversely affected if it is unable to maintain effective internal controls; the company may be subject to criticism and negative publicity related to its incorporation in Ireland; as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent annual report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

Contact:
 
Anthony Hatter
Accenture
+ 44 7810 756 138
anthony.hatter@accenture.com

Source: Accenture