NCR celebrates the 20th anniversary of its self-checkout and gives a glimpse of future innovations

NCR celebrates the 20th anniversary of its self-checkout and gives a glimpse of future innovations

ATLANTA, 2018-Jan-18 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), the global leader in omni-channel solutions, is celebrating the 20th anniversary of its first self-checkout installation and looking at what the future will bring for the technology. Amongst others, NCR is tackling the infamous “unexpected item in the bagging area” with recent innovations. Since NCR installed its first self-checkout in-store on January 20, 1998 in Kansas, self-checkouts have become the biggest queue buster for small to medium transactions in retailing – and a part of pop culture. Research firm RBR forecasts that by 2022, there will be nearly 400,000 self-checkout machines installed by retailers across more than 60 countries worldwide, a global installation growth of 53 percent from 2016.

Today’s self-checkouts are almost unrecognizable versus the early days of the technology. The first self-checkouts were bulky items that took their design cues from ATMs and delivered an awkward experience. But over time, what the ATM did in making fundamental changes to banking, self-checkout did for retail.

Just five years after it installed its first self-checkout, NCR became the leader in the market, and today has a 73 percent market share according to RBR’s Global EPOS and Self-Checkout 2017 study, with its offerings available in 39 countries.

Dusty Lutz, vice president and general manager of Store Transformation Solutions at NCR, said “NCR’s success in self-checkout can be attributed to our one guiding principle: we don’t start with the technology, but how we transform the retailer’s store. We’ve spent the last 20 years working with customers to constantly improve our products, making them more accurate and easy-to-use to provide the best possible shopper experience.”

Today, the newest NCR self-checkout models make use of the latest innovations in technology to address one of the most familiar issues in the self-checkout experience – the “unexpected item in the bagging area”. The latest NCR models are moving away from weight-based detection systems to intelligent image scanners that can recognize items placed on the scanner. As well as removing the pain of the weight-based security alert, these scanners have the additional benefit of making the scanning of non-barcoded items such as fresh fruit and vegetables easier, as the technology can offer suggestions for what the item might be, instead of requiring users to move through menus on the interface. Retailers also benefit as the technology can detect ‘item swapping’ theft. For example, if a user tries to scan a bottle of wine with a barcode for a bunch of bananas, the machine can spot that and alert staff, helping tackle one of merchants’ biggest worries about the technology.

The NCR FastLane SelfServ™ Checkout was recognised with a 2017 GOOD DESIGN award for excellence in product design. The award highlights how NCR’s retail offerings provide consumers with convenient checkout options that help retailers transform their stores into the central hub of the shopping experience, providing a smoother, connected and convenient customer journey.

More information on the journey of NCR’s self-checkout can be found here.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.

Website: www.ncr.com 
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contacts
Ortrud Wenzel
NCR Public Relations
+49 821 405 8191
ortrud.wenzel@ncr.com

SOURCE: NCR Corporation

NCR and Zebra Technologies expand partnership to provide frictionless customer service to shoppers in-store

DULUTH, Ga, 2017-Jan-14 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions and Zebra Technologies Corporation (NASDAQ: ZBRA), a global leader in providing solutions and services that give enterprises real-time visibility into their operations, today (January 13, 2017 ) expanded their global strategic relationship in two key areas of NCR’s Store Transformation portfolio to provide truly visionary and frictionless customer service to shoppers in-store.

By integrating NCR’s Unified Commerce and Store Transformation solutions with the new Zebra SmartSense™ for Retail asset visibility solution, brick and mortar retailers get deeper visibility into their operations to help them execute successful omni-channel fulfillment strategies, improve the shopper experience and reduce missed sales opportunities.

Through a combination of UHF RFID, video and a new micro-location capability, the journey and location of merchandise and shoppers who opt into the network or a loyalty app can be tracked in real-time by Zebra’s SmartSense for Retail platform. This helps retailers maintain optimal stock levels and provides a more accurate view of their in-store merchandise count online, so that shoppers know before driving to a store whether the product is available, which helps increase customer satisfaction.

Additionally, NCR and Zebra offer a unique in-store mobile shopping experience.  Leveraging NCR FastLane Mobile Shopper software and the Zebra MC18 Personal Shopper device, retailers can give shoppers the opportunity to save time and scan the barcodes of merchandise as they shop using Zebra’s intuitive store-provided handheld. The NCR FastLane Mobile Shopper extends the unified commerce experience by linking to a consumer’s shopping list and delivering relevant product information to the MC18 Personal Shopper – enabling consumers to quickly complete their shopping trip with the device. After scanning items with the rugged MC18 handheld device, they can place the items in their cart, packing as they go, and quickly finalize the transaction at a designated checkout area, powered by the NCR FastLane SelfServ™ Checkout, or on the MC18 without having to wait in line.

NCR’s Store Transformation solution portfolio includes the flexible FastLane SelfServ Checkout family, FastLane Mobile Shopper, high velocity assisted-service checkouts, click & collect, as well as kiosks, cash management, mobile experiential technologies, and consulting services.

“NCR’s Store Transformation solutions help retailers reimagine the store as the hub of the shopping experience and deliver rich, naturally convenient and personalized services,” said Dusty Lutz, Vice President Store Transformation, NCR Retail. “Zebra’s MC18 Personal Shopper and new SmartSense for Retail solutions ideally complement our store transformation vision and can be integrated with NCR loyalty solutions to actively push targeted promotions to shoppers based on knowledge of their purchase history and location within the store, as well as enable frictionless checkout.”

Zebra’s SmartSense for Retail is an Enterprise Asset Intelligence solution that also enhances retailers’ loss prevention capabilities with real-time alerts to loss prevention personnel during a potential theft event and can help quickly locate misplaced merchandise and assets to within very short distances.

“Zebra is proud of its long-standing relationship with NCR,” said Bob Sanders, Senior Vice President and General Manager of Data Capture Solutions, Zebra Technologies. “We’ve had a global relationship for the last 10 years and remain committed to delivering visibility solutions that keep checkout lanes flowing, make transactions fast and accurate and minimize abandoned sales.”

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., USA, with over 30,000 employees and does business in 180 countries.

Global website: www.ncr.com
Russian website: www.ncr.ru
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: http://linkd.in/ncrgroup
YouTube: www.youtube.com/user/ncrcorporation

Media Contact:
Ortrud Wenzel
NCR Corporation
+49 821 4058191
ortrud.wenzel@ncr.com

Tim Henschel
NCR Corporation
770.299.5100
tim.henschel@ncr.com

Bill Abelson
Zebra Technologies
917.952.2551
bill.abelson@zebra.com

Source: NCR Corporation

NCR together with Freshub to demonstrate Smart Kitchen Commerce solution at the NRF’s Annual Convention & EXPO

A revolutionary offering delivering voice-activated, motion-friendly connected kitchen appliances using IoT platform

DULUTH, Ga., 2017-Jan-13 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a leader in omni-channel technologies, together with Freshub will provide live demonstrations of groundbreaking Smart Kitchen Commerce solution as well as the innovative technology at work behind the scenes. This first-of-its-kind technology is bridging the physical and digital worlds by creating a kitchen controlled by both voice and motion technology while keeping consumers connected to their favorite retailers and eCommerce providers.

Combining NCR Retail ONE’s order service technology with the Freshub Smart Connected Kitchen gives retailers an opportunity to penetrate the Internet of Things (IoT) enabled appliance space, connecting consumer devices like refrigerators and stoves through the Internet, granting instant access to the retail ecosystem and a perpetual presence in the connected kitchens of consumers. Keeping with the trend of voice-activated technology, this development offers an intuitive way for consumers to order any item they may need the minute they need it – all completely hands-free.

“NCR has always been committed to providing innovative solutions to help our customers grow their business and thrive,” said Dusty Lutz, Vice President of Store Transformation at NCR. “Now, as the kitchen is becoming the center of the connected home filled with smart appliances, we are doubling-down on our efforts to empower our customers to benefit from this growing IoT trend. Our open NCR Retail ONE commerce hub is now fully integrated with Freshub Smart Kitchen Commerce, delivering next-generation convenience and seamless shopping experiences to consumers in their own kitchens.”

“Consumers are growing increasingly accustomed to operating devices – such as personal assistants – via voice commands, so it’s a natural progression for them to demand the ability to manage their groceries in the same way,” said Iri Zohar, Founder and CEO of Freshub. “Grocery retailers must consider adopting IoT technologies to help them cater to these expectations. Together with NCR, we are taking IoT capabilities further and delivering true omnicommerce, enabling consumers to restock their kitchens instantly using their voice or a simple wave of the hand.”

Freshub, a leading provider of Smart Kitchen Commerce technology, is the first solution provider to fully integrate NCR Retail ONE technology, an innovative commerce hub that will allow retailers to better address omni-channel requirements and position themselves for success in the new era of the Internet of Things.

The NCR Retail ONE and Smart Kitchen Commerce solution will be demonstrated January 15th to 17th at NCR’s booth, kiosk #3405, during the NRF’s Annual Convention & EXPO.

About Freshub
Freshub is a leading business advisor, technology provider, and systems integrator in the Smart Kitchen Commerce ecosystem. Freshub brings grocery retailers and appliance manufacturers together to make the smart kitchen a reality, offering consumers full access to online supermarkets via kitchen appliances such as connected microwaves, kitchen music players, and smart bins. Consumers can add products to their digital shopping cart by simply waving the package in front of the appliance or via voice commands.

Website: http://www.freshub.com

About NCR Corporation 
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. The company encourages investors to visit its web site which is updated regularly with financial and other important information about NCR.

Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Media Contact:
Tim Henschel
NCR Corporation
770.299.5100
tim.henschel@ncr.com

Source: NCR Corporation