NCR showcases omni-channel solution at EuroShop 2017

NCR helps retailers address the most pressing needs in store transformation, unified commerce and digital enablement to implement their omni-channel strategies

Duluth, Ga / Dusseldorf, Germany, 2017-Mar-07 — /EPR Retail News/ — NCR Corporation, a global leader in omni-channel solutions, demonstrates at this year’s EuroShop how retailers can dramatically improve sales growth by using the right technologies. A recent Unified Commerce Landscape Report from NCR, in partnership with research and analyst firm IHL Group, found that retailers who invest in technologies designed to create seamless shopping experiences, personalization and store transformation enjoy sales boosts of up to 100 percent and more.

Not surprisingly, omni-channel, digital store and digital transformation are the top three technology trends in Retail according to a study on IT trends in retail published by the EHI Retail Institute in February 2017.

Anticipating these needs, NCR showcases solutions at this year’s EuroShop that help retailers fulfil their goals in the following key areas:

Store transformation
Retailers are moving to a seamless checkout experience to eliminate wait times and friction at the checkout. NCR is showcasing the NCR FastLane Mobile Shopper powered by Revision. This innovative new application gives retailers the ability to offer consumers a scan-as-you-shop option using either the consumer’s own iOS or Android mobile phone or a store-provided device.

Russian Hypermarket Globus is the first customer to deploy the NCR solution with these handheld devices. Globus customers that are using the scan & go service simply scan products as they put them in their cart and conclude their shopping by scanning a barcode at one of the NCR self-checkouts provided in the designated checkout-areas. These consist of the NCR SelfServ 90 as well as NCR FastLane SelfServ self-checkouts. Both of these solutions were recognized by iF Design Awards 2017 for their ease of use and innovative, modern design.

Unified commerce
For general merchandise, fashion, department stores and specialty retailers in Spain, France, Germany, Denmark and Italy, NCR has introduced NCR Enactor, a platform-independent unified commerce software suite that includes a wealth of pre-packaged retail applications that span all current customer channels as well as store and estate management. Its extensive configuration options and scale enable retailers to introduce new features quickly and replicate the same seamless shopping experience across all stores and markets.

With NCR Power Picking supermarkets and convenience retailers can take advantage of the growing trend of online grocery shopping by introducing click & connect services that are fulfilled in-store. The solution, which is part of NCR’s retail hub, leverages store level inventory and imports customers’ decision-making preferences, such as perishability dates or the ripeness of produce, through e-commerce applications. The solution translates online ordering in the workflow of brick and mortar shopping processes.

Digital Enablement
Leveraging the Unified Commerce Landscape report by IHL, NCR has developed a benchmarking tool that allows retailers to find out how they measure up against retailers that are already increasing sales by making the most out of their technology investments. Retailers can complete the benchmarking survey at NCR’s booth in hall 6, stand C09 or complete the form online and receive a customized report.

Visualizing the power of insights, NCR has installed an augmented reality table on its stand that shows the various touchpoints in a customer journey from the viewpoint of a consumer, retail associate or manager. Rich content explains how the world of commerce is connected and how NCR technology and services can help to transform the customer journey to a truly unified experience.

“Many retailers across the globe are still struggling to get omni-channel right and it’s no surprise, as they are all in a different phase of their journey. There is no standard recipe that they can turn to,” said David Wilkinson, senior vice president and general manager, NCR Retail. “With our engaging and interactive tools at EuroShop, we help retailers identify their immediate needs and to show them how smart investments can boost their bottom line.”

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact:
Ortrud Wenzel
NCR Corporation
+49 821 405 8191
ortrud.wenzel@ncr.com

Source: NCR Corporation

Intershop released new version of its omni-channel solution Intershop Commerce Suite

  • Intershop Commerce Management 7.6, part of the Commerce Suite, addresses the growing similarities between the buying behavior of B2C and B2B customers
  • New features provide more agility and flexibility for an exceptionally dynamic retail world
  • Optimized back-end functions for increased efficiency and reliability

Jena, Germany, 2015-11-27 — /EPR Retail News/ — Today Intershop presents Intershop Commerce Management 7.6, the latest version of the centerpiece of the Intershop Commerce Suite, the leading omni-channel solution. The successor of Intershop 7 is now available in two editions: the Intershop Commerce Management Edition B2C 7.6 for shop solutions aimed at retail customers; and the B2X 7.6 Edition with additional features for business customers. B2X 7.6 addresses the increasing similarities between the expectations and buying behavior of B2C and B2B customers, combining the best of both worlds. Furthermore, the extension of the Intershop Synaptic Commerce API allows for more freedom in the efficient implementation of innovative business processes. In addition to the Intershop Commerce Management 7.6, the new Intershop Order Management and Intershop Commerce Insight complement the Intershop Commerce Suite.

Faster and more flexible

In dynamic markets, companies that transform new ideas into functioning business models and secure their market share early on have a clear competitive advantage. Intershop’s Synaptic Commerce API gives retailers maximum flexibility by integrating third-party solutions so that these can be used as additional components of a retail ecosystem focused on enhancing individual competitive advantage. With Intershop Commerce Management 7.6, the payment API was revised as part of the Synaptic Commerce Concept. With this new standardized interface for the flexible and cost-effective integration of new payment service providers, payment methods can be easily rolled out and individually configured on all touchpoints. Synaptic Commerce thereby makes it easy to change service providers according to the needs of the individual retailer.

Another new feature is the Blue Print Store. Based on responsive design principles, this greatly simplifies the setting up of modern web shops that are optimized for all types of devices. As a result, web shops are faster and more economical to implement – a competitive advantage when entering new markets. The close interplay between responsive design and the use of rich snippets for search engine optimization enables better visibility in search results and ensures increasing numbers of shop visitors.

New B2B functions

The Intershop Commerce Management B2X 7.6 Edition also stands out thanks to a range of optimized features for business customers. The feature for contract management allows key account managers to provide their customers with sales-based individual framework agreements and price lists. The new quick navigation in the back office speeds up access to current status information, making it easier to actively manage customer relationships and generate follow-up orders.

During the ordering process, the customer is shown individual prices in real time and orders are automatically assigned to contracts. Using the cost center and budget management tool in the account management area, sales departments of all sizes can display their sales structures independently and efficiently. If several buyers are purchasing on the account of one major customer, all of their orders can be viewed and managed in the “My Account” area. With the integrated order approval feature, managers can always keep a close eye on budgets.

More stable and efficient back end

In addition, the overall performance of the platform has been optimized in order to better manage exceptional peak loads. Thanks to the support of Java 8, yet another significant improvement in performance has been achieved. This has led to considerably shorter loading times for users, while retailers require fewer hardware resources. Furthermore, Intershop Commerce Management 7.6 can operate in an OpenStack-based cloud environment so that retailers are not dependent on conventional hosting or even their own infrastructure. Thanks to the introduction of an automated continuous delivery process for software updates, migration has been simplified and project efforts for customers and partners have been reduced.

Jochen Wiechen, CEO of Intershop, sums up: “The newest version of our leading omni-channel commerce solution brings together the best of the B2C and B2B worlds. The new functions focus on critical success factors in today’s dynamic retail world: Speed and flexibility have become the key factors for a continuously developing and complex ecosystem. Our enormously adaptable Synaptic Commerce approach helps retailers to break down this complexity and allows them to incorporate new technologies as required without becoming dependent on third-party providers. This strengthens their long-term competitive edge.”

About Intershop
Intershop Communications AG (founded in Germany 1992; Prime Standard: ISH2) is the leading independent provider of omni-channel commerce solutions. Intershop offers high-performance packaged software for internet sales, complemented by all necessary services. Intershop also acts as a business process outsourcing provider, covering all aspects of online retailing up to fulfillment. Around the globe more than 300 enterprise customers, including HP, BMW, Bosch, and Deutsche Telekom run Intershop solutions. Intershop is headquartered in Jena, Germany, and has offices in the United States, Europe, Australia, and China. More information about Intershop can be found online at www.intershop.com.

This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop’s limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.

Intershop Public Relations
Heide Rausch

Phone: +49 3641 50-1000
Fax: +49 3641 50-1309
E-Mail

SOURCE: Intershop Communications AG