Tag Archives: ATMs

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UAE’s RAKBANK in partnership with Diebold Nixdorf launched Samsung Pay on their ATMs

RAS AL KHAIMAH, United Arab Emirates, 2017-Aug-07 — /EPR Retail News/ —RAKBANK, one of the leading banks in the United Arab Emirates (UAE), in partnership with Diebold Nixdorf, the leader in driving connected commerce, has launched Samsung Pay on their ATMs. With more than 250 Diebold Nixdorf (NYSE: DBD) ATMs, RAKBANK is maximizing consumer convenience by enabling cardless ATM transactions via the Samsung Pay mobile wallet on their smartphones.

The Samsung Pay solution on ATMs is an end-to-end contactless process that offers an effective, secure, convenient and easy-to-use digital solution that enables consumers to withdraw cash without a card at RAKBANK ATMs. Once a consumer is registered for a Samsung Pay account, the user can easily begin to use the cardless solution by tapping their device to the near field communications (NFC) reader on the ATM. Once detected, the consumer enters their PIN and completes the transactions as normal.

“Diebold Nixdorf was the first in the world to enable a live deployment and direct interaction between a phone and an ATM,” said Habib Hanna, Diebold Nixdorf managing director, Middle East. “Years later, we continue to pioneer cardless transactions with our mobile-enabled solutions that bridge the physical to digital worlds of cash to truly drive connected commerce.”

According to an ATMMarketplace.com report, mobile integration is one of the top three trends that will impact the ATM industry worldwide. Pre-staged mobile withdrawals will become the most popular and secure method for accessing cash—leading to greater consumer convenience and satisfaction.

“We are the first bank in the Middle East to launch Samsung Pay solutions to ATMs and it not only simplifies the customer experience when withdrawing cash, but also offers them the utmost convenience,” said Peter England, CEO of RAKBANK. “We are delighted to have worked with Diebold Nixdorf and Samsung Pay to take advantage of this innovative and reliable digital service. RAKBANK is fully committed to placing our customers’ needs first and providing them with highly convenient, secure, and simple digital banking services,” added Peter.

About RAKBANK
RAKBANK, also known as The National Bank of Ras Al Khaimah (P.S.C), is one of the UAE’s most dynamic financial institutions. Founded in 1976, it underwent a major transformation in 2001 as it rebranded into RAKBANK and shifted its focus from purely corporate to retail and small business banking. In addition to offering a wide range of Personal Banking services, the Bank increased its lending in the traditional SME, Commercial, and Corporate segment in recent years. The Bank also offers Islamic Banking solutions, via RAKislamic, throughout its 38 branches and its Telephone and Digital Banking channels. RAKBANK is a public joint stock company headquartered in the emirate of Ras Al Khaimah and listed on the Abu Dhabi Securities Exchange (ADX). For more information, please visit www.rakbank.ae or contact the Call Centre on +9714 213 0000. Alternatively, you can connect with RAKBANK via twitter.com/rakbanklive and facebook.com/rakbank.

About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 24,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Visit www.DieboldNixdorf.com for more information.

Diebold Nixdorf Media Relations:
Kelly Piero
+1-330-490-3741
kelly.piero@dieboldnixdorf.com

Diebold Nixdorf Investor Relations:
Steve Virostek
+1-330-490-6319
steve.virostek@dieboldnixdorf.com

RAKBANK Media Relations:
Geraldine Dagher
Geraldine@rakbank.ae

SOURCE: Diebold Nixdorf

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Leading Swiss bank PostFinance AG to install 820 Diebold Nixdorf ATMs and cash recycling systems

NORTH CANTON, Ohio and PADERBORN, Germany, 2017-May-25 — /EPR Retail News/ — PostFinance AG, a leading Swiss bank, is upgrading its self-service network with new technology, monitoring software and services from Diebold Nixdorf (NYSE: DBD). The new systems will be equipped with barcode and near field communication (NFC) readers that will enable contactless transactions using a smartphone instead of a bank card. Over the next few years, a total of 820 Diebold Nixdorf ATMs and cash recycling systems will be installed and supported by an 8-year service agreement.

With its fleet of ATMs (“Postomats”), PostFinance is pursuing a connected commerce strategy that bridges the physical and digital worlds of cash and consumer transactions via a wide array of advanced services such as the ability to purchase credit for iTunes, Paysafecard, Playstation, Xbox, Nintendo, Spotify and TWINT. But the bank’s self-service functionality will be expanded even further in the future with the new systems from Diebold Nixdorf. In addition to connecting ATMs and smartphones, PostFinance will install cash recycling systems so consumers can deposit cash and coins to further enhance the consumer experience at the self-service channel.

According to the ATM Future Trends Report recently published by ATM Marketplace, 36 percent of bank and industry experts sited mobile integration at the self-service channel as the highest priority among European banks. “With the introduction of a new generation of self-service systems from Diebold Nixdorf, we are creating conditions that enable our customers to withdraw cash conveniently at Postomats in the future, including contactless withdrawals or those made with smartphones,” said Peter Lacher, head of operations and member of the executive board of PostFinance.

Additionally, Diebold Nixdorf’s monitoring software will simplify service management and increase ATM network availability for PostFinance. The software analyzes a wide variety of status information collected from all the banks’ systems. If there is a potential service issue, the solution is able to decide whether a technician must be called out or whether the issue can be resolved remotely using online troubleshooting – an approach that reduces maintenance costs.

“As the industry leader in contactless transactions, our comprehensive solutions are enabling PostFinance to bridge the physical and digital worlds of cash and provide truly connected commerce to its consumers,” said Christian Weisser, senior vice president and managing director, Europe, Middle East and Africa, Diebold Nixdorf.

About PostFinance AG
With roughly 3 million customers and 119 billion Swiss francs in customer assets, PostFinance is one of Switzerland’s leading financial institutions. The market leader conducts more than a billion payment transactions each year, ensuring a seamless flow of cash each and every day. In fiscal 2016, 3,599 employees generated an EBT profit of 542 Swiss francs for the company.

Whether they are dealing with payments, savings, investments, retirement planning or financing, PostFinance treats its customers as equals, speaks their language and offers comprehensible products at fair conditions. More than 1.7 million customers conduct all kinds of money-related activities online. That makes PostFinance the ideal partner for anyone who wants an easy way to deal with money and wants to handle their finances on their own. At PostFinance, large customers receive tailored solutions for their entire value chain.

PostFinance AG is a subsidiary of Schweizerische Post AG that offers comprehensive financial services – at the post office counter, in their own branches, online and mobile.

About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 24,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol ‘DBD’. Visit www.DieboldNixdorf.com for more information.

Media Relations:
Ulrich Nolte
+49-5251-6935211
ulrich.nolte@dieboldnixdorf.com

Investor Relations:
Steve Virostek
+1-330-490-6319
steve.virostek@dieboldnixdorf.com

SOURCE: Diebold Nixdorf

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NCR continues to empower financial institutions in India with 200,000 ATMs produced in its manufacturing facility in Chennai

NCR continues to lead the financial services industry in India with innovative technologies that provide exceptional customer experiences

CHENNAI, India, 2017-Mar-22 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (March 15, 2017) announced that its state-of-the-art manufacturing facility at Mahindra World City, in Chengalpet, Chennai has achieved the unique distinction of having produced 200,000 ATMs since the facility’s inception in 2002. This manufacturing facility not only meets India’s domestic market requirements, but significantly contributes to exports.

According to RBR Research’s ‘Global ATM Market and Forecasts 2017’ report, NCR continues to lead the ATM market with over 45 percent share. India currently has a little over 225,000 ATMs and of these, more than 50 percent i.e. about 122,000 ATMs are NCR ATMs. NCR’s omni-channel solutions continue to empower financial institutions (FIs) in India to unlock amazing experiences and grow efficiently.

“This accomplishment reflects the committed efforts of our team at NCR, the support we receive from FIs in India and the government’s vision of promoting domestic manufacturing initiatives,” said Navroze Dastur, managing director, NCR India and South Asia. ”The ATM suite we offer is not limited to cash withdrawal and deposits but also includes ATMs that act as 24×7 available mini bank branches. Our ATM portfolio caters to  tech-savvy urban customers and extends to reach villages across rural India to enable financial inclusion”.

India is a growing economy with over 65 percent of the population under the age of 35. The country’s young workforce is well travelled, qualified; with high disposable income and has a voracious appetite for technology. This is driving India to become the world’s fifth largest consumer market by 2025.1

“We are immensely proud to have attained the unique distinction of having manufactured 200,000 world-class ATMs at our India manufacturing facility which is indeed an unparalleled accomplishment,” said C Santhakumar, senior operations director, Manufacturing and Quality for NCR India. “Thanks to the enormous talent pool in India, its strategic location and the additional capacity of our state-of-the-art facility, NCR is in a great position to introduce innovative omni-channel technologies to give today’s time-compressed consumers the freedom to determine not just what services they wish to consume, but exactly how they wish to consume them.”

NCR continues to stay committed to India with service and support centres in over 260 locations, covering about 4,500 contact points in India alone. With its team of over 3,500 professionals, NCR continues to transform into a “hardware-enabled, software-driven” business. The team at NCR’s Hyderabad R&D facility strives to ensure that innovation remains a continuous and unabated process.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact:
Rakesh Aulaya
NCR Public Relations
912.2619.5483
rakesh.aulaya@ncr.com

Source: NCR Corporation

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Turkey’s Ziraat Bank partners with Diebold Nixdorf to enable connected consumer experience on its ATMs

NORTH CANTON, Ohio, and PADERBORN, Germany, 2017-Feb-08 — /EPR Retail News/ — Ziraat Bank, the largest financial institution in Turkey, is partnering with Diebold Nixdorf to enable a connected consumer experience with advanced software and professional services on 7,000 of the bank’s automated teller machines (ATMs).

Whether consumers prefer mobile banking, visiting the branch or using ATMs, Ziraat Bank is ensuring its customers experience the same “look and feel” on every channel. Diebold Nixdorf’s software platform will enable the bank to design innovative user interfaces and introduce new functions quickly on all the ATMs in its network.

Additionally, Diebold Nixdorf is providing remote monitoring software and IT services management for Ziraat’s ATM network, which will help the bank improve customer satisfaction through advanced maintenance analytics.

Once installed, the self-service fleet will be monitored for faults and, if detected, status and event messages will be sent and automatically converted into service orders. The solution uses this detailed information to decide whether a technician visit is necessary or whether the fault can be rectified via remote access — helping lower ATM maintenance costs.

“With this project, we are building a foundation for integrating the ATM channel with the overall channel strategy of the bank. This will allow Ziraat Bank to create a unique customer experience that is consistent with customers’ experiences on other bank touchpoints, and allow for technology and talent to be used across bank channels,” said Christian Weisser, Diebold Nixdorf senior vice president and managing director, Europe, Middle East and Africa. “The project will position Ziraat Bank to respond to the market quickly through agile implementation methods and deliver continued innovation to keep up with the behavioral changes of their customers.”

About Ziraat Bank

Ziraat Bank, which was established in 1863 as a modest charity fund and which developed with great strides in time, is among the most valuable assets of Turkey today. The Bank was officially established as a modern financial institution to undertake the functions of the Benefit Funds, and the Benefit Funds operating at that time were converted into bank branches and started their operations. Increasing its support for all sectors, including agriculture, Ziraat Bank continued to be a bank serving a vast audience whose members range from the smallest of businesses to the biggest of firms and from farmers to pensioners. Ziraat Bank also numbers among the banks that supply financing for major investment projects being undertaken in Turkey.

Ziraat Bank now has an operational presence at 98 locations in 18 countries, which gives it a direct international service reach more extensive than that of any other bank in Turkey. Ziraat Bank is playing a leading role in Turkish banking sector with the largest ATM and branch network in the country. Visit www.Ziraat.com.tr for more information.

About Diebold Nixdorf

Diebold Nixdorf is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 25,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol ‘DBD’. Visit www.DieboldNixdorf.com for more information.

Media Relations:
Ulrich Nolte
+49-5251-6935211
ulrich.nolte@dieboldnixdorf.com

Investor Relations:
Steve Virostek
+1-330-490-6319
stephen.virostek@dieboldnixdorf.com

SOURCE: Diebold Nixdorf

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Diebold to provide ATMs And Kiosks to Chinese market in partnership with leading IT company in China

Inspur will also acquire minority stake in Diebold’s services-focused joint venture in China

NORTH CANTON, Ohio, 2015-12-21 — /EPR Retail News/ — Diebold, Incorporated (NYSE: DBD) today announced it is forming a new joint venture with a subsidiary of the Inspur Group, a Chinese cloud computing and data center company, to develop, manufacture and distribute financial self-service solutions in China.  Inspur will hold a majority stake of 51 percent in the new joint venture, which will be named Inspur Financial Information Systems, Ltd.  The joint venture will offer a complete range of self-service terminals within the Chinese market, including automated teller machines (ATMs). Also, Diebold will serve as the exclusive distributor outside of China for all products developed by the new joint venture, which will be sold under the Diebold brand.

In addition, to support Diebold’s services-led approach to the market, Inspur will acquire a minority share of Diebold’s current China joint venture.  Moving forward, this business will be focused on providing a whole suite of services including installation, maintenance, professional and managed services related to ATMs and other automated transaction solutions.

Inspur Group is an $8 billion Chinese multinational information technology provider headquartered in Jinan, Shandong, China, with more than 70 years in business.  The company specializes in IT hardware and software, and is a leading self-service kiosk manufacturer for major financial institutions in China.  Inspur’s clients and business partners also include LG, IBM, Cisco, Microsoft, VMware and Micron.

“Partnering with Inspur enhances our competitive position and deepens the relationship with our customers in China,” said Andy W. Mattes, Diebold president and chief executive officer.  “Inspur’s strong reputation as a leading China IT company with a global footprint allows our new joint venture to bring more innovative solutions to China’s financial institutions and strengthens Diebold’s go-to-market strategy in this important market.  We look forward to re-igniting growth in China and are excited to work with Inspur to sell a complete suite of self-service products and related services.”

“We are very happy to enter into this venture with Diebold, a well-respected global leader in financial self-service solutions, to continue growing our own presence in this market inChina,” said SUN Pishu, president and CEO of Inspur Group.  “Inspur is one of the fastest-growing self-service technology providers in China.  Combining both company’s technology, sales expertise and existing presence in China will be of great value, both to our clients and our respective businesses.”

Upon closing the agreement, Diebold will appoint a chairman of the new joint venture, while Inspur will appoint a chief executive officer for the business to lead day-to-day operations. The agreement is anticipated to be finalized in mid-2016, pending regulatory and other approvals, with plans to begin manufacturing and distribution activity immediately after regulatory approvals.

About Diebold 
Diebold, Incorporated (NYSE: DBD) provides the technology, software and services that connect people around the world with their money – bridging the physical and digital worlds of cash conveniently, securely and efficiently.  Since its founding in 1859, Diebold has evolved to become a leading provider of exceptional self-service innovation, security and services to financial, commercial, retail and other markets.

Diebold has approximately 16,000 employees worldwide and is headquartered nearCanton, Ohio, USA. Visit Diebold at www.diebold.com or on Twitter:http://twitter.com/DieboldInc.

Forward-looking statements 
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include those concerning the anticipated benefits of the joint venture with Inspur and growth in theChina market.  Statements can generally be identified as forward-looking because they include words such as “will,” “believes,” “anticipates,” “expects,” “could,” “should” or words of similar meaning. Statements that describe the company’s future plans, objectives or goals are also forward-looking statements. Forward-looking statements are subject to assumptions, risks and uncertainties that may cause actual results to differ materially from those contemplated by such forward-looking statements. The factors that may affect the company’s results include, among others: the company’s ability to commence the joint venture with Inspur, including the timing and requirements of governmental and regulatory approvals, including Chinese foreign investment and anti-trust review; the success of the company’s joint venture with Inspur; the success of the company’s current joint venture as a complimentary service organization; the success of the proposed branding strategies; the impact of market and economic conditions on the financial services industry generally and in China specifically; the regulatory environment for the financial services industry generally and in China specifically; the capacity of the company’s technology to keep pace with a rapidly evolving marketplace globally and specifically in China; pricing and other actions by competitors; the impact of the company’s strategic initiatives; and other factors included in the company’s filings with the SEC, including its Annual Report on Form 10-K for the year ended December 31, 2014 and in other documents that the company files with the SEC. You should consider these factors carefully in evaluating forward-looking statements and are cautioned not to place undue reliance on such statements. The company assumes no obligation to update any forward-looking statements, which speak only as of the date of this press release.

SOURCE Diebold, Incorporated

Media Relations, Mike Jacobsen, APR, +1-330-490-3796, michael.jacobsen@diebold.com, Investor Relations, Steve Virostek, +1-330-490-6319, stephen.virostek@diebold.com

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Raiffeisen Bank International selects NCR Solidcore Suite for APTRA Software to secure its ATMs across Eastern European countries

NCR Solidcore Suite software proactively counters fraud and provides secure transactions for customers in Raiffeisen Bank International’s branches across seven European countries

Vienna, Austria, 2015-10-15 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, announced today that Raiffeisen Bank International AG (RBI) has selected NCR Solidcore Suite for APTRA Software to help secure its ATMs across seven Eastern European countries. RBI has acquired licences for more than 5,500 ATMs, enabling local subsidiaries to offer a trusted and secure banking environment to increase customer loyalty and experience.

RBI is a leading bank in Central and Eastern Europe. In total, around 53,200 employees service 14.8 million customers through approximately 2,800 business outlets, the great majority of which are located in 15 Central and Eastern European countries. As part of the migration to Windows 7, RBI wanted to implement even stronger security measures in their ATM network. Due to its ease of use and smooth integration with existing enterprise infrastructure software, RBI chose the NCR Solidcore Software Suite to achieve this and run on the latest Windows 7 ATM operating system.

“ATM security is a top priority for banks as fraud is costly and has a negative impact on customer trust and loyalty,” said Gareth Evans, Group Programme Manager Shared Service Centres, at RBI. “We had to upgrade our ATM network from Windows XP and at the same time we reviewed security measures. We found that we could augment the level of security whilst reducing the cost of software and hardware maintenance.”

NCR Solidcore Suite for APTRA is the most comprehensive ATM whitelisting software, which proactively protects ATMs from insider attacks by preventing the introduction of unauthorized code on the network and maintaining its integrity and availability. Following the initial configuration, it requires low maintenance and is easy to customize.

“Our Solidcore Suite was designed to address two main challenges that banks are facing. Firstly, to eliminate business risks posed by internal and external network breaches and, secondly, to reduce operating costs to optimize IT budgets,” explained Michal Mierzejewski, RBI Global Account Manager at NCR. “It enables RBI to implement a proactive security strategy whilst ensuring high levels of security and trust for their consumers.”

Solidcore Suite for APTRA is designed to defend against known and unknown malware and fraud attacks on the ATM. This multi-layered approach to ATM security includes logical and physical solutions. For example, Solidcore Suite for APTRA protects against the execution of unauthorized code on ATM networks. NCR Skimming Protection Solution (SPS) also protects cardholder data from card skimming attacks by detecting and jamming the signal of fraudulent skimming devices, as well as notifying the bank in real-time. This increases the likelihood of prosecuting fraudsters.

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. The company encourages investors to visit its web site which is updated regularly with financial and other important information about NCR.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Media Contact

Ortrud Wenzel
NCR Public Relations
+49 821 405 8191
ortrud.wenzel@ncr.com

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Wincor Nixdorf: Sparkasse Fürth realized significant savings with its self-service park of 32 CINEO C4060/5 and C4060/8 devices

Paderborn, Germany, 2015-1-22 — /EPR Retail News/ — Just four years after introducing Wincor Nixdorf’s CINEO recycling technology across the board, Sparkasse Fürth can look back on positive results. Thanks to more efficient processes, the bank has realized significant savings with its self-service park of 32 CINEO C4060/5 and C4060/8 devices in 22 of its 27 branches and six self-service locations. Cash-in-transit (CIT) costs dropped dramatically since the bank was able to reduce CIT calls to large branches from three or four per week to just one. And because the need for manual replenishments of ATMs decreased, the bank’s centralized service area was able to reduce its staff capacity by 3.5 full-time equivalents (FTE).

According to Manuela Dinkel, who heads up Sparkasse’s central service, the key to the success of the bank’s new teller concept was the rigorous use of the latest generation of cash recyclers from the CINEO family. In conjunction with the bank’s self-service front office software, which was already installed, the bank was able to transfer most of its teller transactions to cash recyclers without the need to keep greater volumes of cash in reserve at its individual branches. One of the key factors in the decision in favor of Wincor Nixdorf was the fact that its CINEO systems can sort out K3 banknotes that are suspected of being forgeries, thus fulfilling the German Bun-desbank’s requirements for the bank’s handling of the contents of cash recycler all-boxes.

A critical element in the concept is that all of the branches of the same size were identically equipped, based on their teller transaction volume. The larger branches use exclusively 8-cassette machines, and the mid-size branches have one 8-cassette and one 5-cassette machine each. Only the smallest branches operate just one 5-cassette machine, because they rarely have deposits of 500-euro banknotes.

Yet cash dispensing variants and site-specific device configuration were just as sig-nificant in the acceptance of the cash recyclers: practical experience over the four years showed that genuine savings can only be achieved when pure cash dispensers are, in some cases, removed entirely, and the device models are chosen to meet site-specific needs. If cash dispensers continue to be used, the denominations dispensed by the recyclers must be very similar to the dispensing patterns of the cash dispensers, because otherwise the acceptance of the recyclers declines strongly.

For this reason, the device park needs constant fine-tuning to ensure that the recy-clers remain available without increasing the need for CIT calls. IT monitoring by Wincor Nixdorf thus has a special role to play in the service concept, since it ensures a device park availability of more than 98%.