Italian restaurant Spoleto implements mobile ordering solution from NCR

Proven NCR cloud-based restaurant technology solutions enable Spoleto to drive consumer convenience, loyalty and efficiency

DULUTH, Ga., 2017-May-23 — /EPR Retail News/ — NCR Corporation (NCR: NYSE), a global leader in omni-channel solutions, today (May 22, 2017) announced that Spoleto USA, a fast-casual Italian restaurant that combines the speed of quick service with the sophistication of gourmet-quality food, has turned to NCR for its cloud solution that allows customers to place mobile orders, pay directly from their smartphone and jump the queue in store all from a mobile app. Designed to create a simple ordering and rewards experience, the app’s features include a mobile ordering system, mobile pay, and a digital loyalty card to keep track of rewards.

Since implementing the mobile ordering solution, the order-to-service cycle runs more quickly, enabling Spoleto to serve guests faster and shorten restaurant wait times leading to improved guest experience and service. With locations on and near college campuses in Florida and California, Spoleto needed a unique way for students and young professionals to easily interact with their brand using a digital platform.

“The partnership with NCR continues to drive the digital platforms of our brand.  They are finding innovative and integrated solutions that will allow us to scale nationwide with the most advanced digital strategies, including our new Spoleto app,” said John Velasquez President & CEO of Spoleto USA.

Spoleto was already using NCR Aloha platform-of-sale software and chose to extend its omni-channel consumer engagement capabilities using the NCR Engage Mobile platform, easily adding the ability for Spoleto customers to order their favorite dishes ahead of time, bypass the long lunch lines and earn great rewards while they do it. Spoleto chose this option because it delivered one complete solution that captures and manages transactional data, order information and loyalty rewards across both physical and digital channels.

In a matter of weeks leveraging NCR’s reliable cloud-based infrastructure, Spoleto was up and running with a fully-branded, mobile app experience that includes order ahead, loyalty, stored value capabilities. Marking the occasion with a launch party in Orlando, they quickly rolled the app out to all locations.

“We are excited by the possibilities we now have to significantly shorten lines at our restaurants, give our guests convenience and drive additional revenue for our brand” said Luis Pestonit, IT manager for Spoleto.

“Giving your customers a way to engage with you through digital platforms, especially on mobile devices, is no longer an option for restaurants – it’s now table stakes,” adds Don Zimmerman, general manager at NCR Hospitality. “That means restaurants need to be fast to market with a seamless brand experience giving their customers a path to order, pay, earn and redeem rewards and give their feedback effortlessly. We have the capability to help our customers quickly enable this type of experience with minimum development time and I.T. resource allocation, giving restaurants of all sizes the capability to remain competitive and relevant and extend their brand presence outside the four walls of their restaurant.”

Spoleto combines the speed of fresh-casual service with the sophistication of an Italian restaurant and gourmet-quality food. It is currently in the process of positioning the brand for franchising and anticipates granting franchise territories later in 2017.

About Spoleto
Spoleto combines the speed of fresh-casual service with the sophistication of an Italian restaurant and gourmet-quality food. Spoleto offers a seasonal menu based on the availability of fresh local products and an endless number of guest-selected food combinations. A choice of 30 authentic Italian-inspired toppings gives everyone a chance to create meals that inspire their palate. Guests can craft a pasta dish, flatbread or salad and interact with our chefs to experiment with a variety of fresh ingredients in Spoleto’s open kitchen.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables more than 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. All other trademarks or registered trademarks are property of their respective owners.

NCR encourages investors to visit its website, which is updated regularly with financial and other important information about NCR.

Web site:
Twitter: @NCRCorporation

Tim Henschel

Source: NCR Corporation

Italian restaurant Princi to become exclusive food purveyor in all new Starbucks Roastery locations

SEATTLE,  2016-Jul-16 — /EPR Retail News/ — Starbucks Corporation (NASDAQ: SBUX) today announced its role as global licensee and investor in the Italian restaurant Princi, the renowned boutique bakery and café founded by Rocco Princi in 1986. Known for its artisan breads created from traditional family recipes, Princi’s five locations have become beloved experiences for customers across Milan and London.

The investment team, which includes Milan-based Angel Lab and Pekepan Investments, will focus on expanding the number of standalone Princi locations worldwide as well as making Princi the exclusive food purveyor at the new Starbucks Reserve Roastery and Tasting Rooms in Shanghai and New York. Announced earlier this year, these immersive coffee experiences bring to life Starbucks line of premium, small-lot Reserve coffees in a retail space that allows the roasting, brewing and craft of coffee to take center stage.  The Shanghai and New York Roastery locations are on track to open in 2017 and 2018, respectively.

“We have never baked in our stores in 45 years. But all of that will change with the creation of this unique partnership,” said Howard Schultz, Starbucks chairman and ceo. “Rocco and his team at Princi possess a passion for handcrafted food and artisanal baked goods that mirrors how I feel about our coffee.  The attention to detail, the care invested in selecting the ingredients and the artistry of preparation is second only to the service Rocco offers customers inside his Princi stores. I can think of no better pairing for our most premium coffee experience and am excited by the possibilities we envision in Princi food elevating every daypart – breakfast, lunch, and dinner – in Starbucks Roasteries and Reserve Stores.”

Considered by many as the finest example of a modern eatery, every detail is considered in a Princi store — from the minimalist aesthetic designed by architect Claudio Silvestrin to the uniforms created by a renowned Italian designer. In addition, Princi locations are well-known for their twenty four hours of operation, offering customers everything from light breakfast to impressive dinners from an “always-on” beechwood fired oven.

“As a young man, I dreamed of the opportunity to bring traditional Italian baking to customers in my country but when I opened our location in London, I realized how much we could also offer an international clientele,” said Rocco Princi, founder, Princi Restaurant. “I have long admired Starbucks, the values Howard has imbedded into his organization and we are honored to be a part of bringing to life an entirely new retail environment with the Roasteries.”

In addition to the expansion of standalone Princi specialty stores and inclusion of fresh baking in Starbucks Roasteries, the company will also partner with Rocco Princi to bring a premium food experience to its new Reserve only stores starting in 2017. Since the acquisition of La Boulange in 2012, Starbucks reinvented its food portfolio at more than 14,000 stores in the U.S. and Canada, and will continue to bring customers authentic French homemade specialties, delivering true culinary artistry on a grand scale. Currently, Starbucks has nearly 24,000 stores worldwide and offers Reserve coffee in nearly 2,000 locations in 30 countries.

About Princi
Princi is a Milanese institution built around baking a range of quality hand-made, wood-fired breads.  You can learn more at

About Angel Lab
Founded by Angelo Moratti together with Paolo Gualdani, Angel Lab is a leading private investment firm that focuses on building companies primarily in the consumer sector. Through its international network of partners and advisors, Angel Lab seeks businesses that can become the next generation leaders on a global scale.

About Pekepan Investments
Pekepan Investments is an independent European investment group owned by private investors, which have historically have invested alongside Angel Lab.

About Starbucks
Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with more than 23,000 stores around the globe, Starbucks is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit our stores or online at and

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Phone: 206 318 7100


Italian restaurant Princi to become exclusive food purveyor in all new Starbucks Roastery locations
Italian restaurant Princi to become exclusive food purveyor in all new Starbucks Roastery locations

Source: Starbucks