Nedbank to become the first bank in South Africa to introduce NCR Interactive Teller

Nedbank becomes first bank in South Africa to deploy NCR’s Interactive Services software

JOHANNESBURG, South Africa, 2016-Dec-07 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced that Nedbank (JSE: NBKP), one of the largest banks in the country, will be the first bank in South Africa to introduce NCR Interactive Teller. Built on modern hardware, this software-based technology allows the user to complete up to 80 percent of transactions typically completed inside a physical branch with a live video teller at an ATM.

NCR has integrated its Interactive Banker, tablet banking software with the Interactive Teller to help Nedbank deliver amazing customer experience while boosting efficiency and increasing profits. This integration will enable Nedbank to leverage intuitive tablet enterprise technology to turn smart data into great customer service by using real-time customer information so the very best assisted service is offered at the most appropriate moment. The introduction of NCR Interactive Teller will allow Nedbank customers to execute all branch banking features outside of traditional banking hours, including: cash withdrawals above the daily limit, cash deposits, cheque deposit, cheque encashment, credit card payments, and money transfers.

“Offering exceptional customer experience and interaction remains a key growth strategy for us. The introduction of NCR’s innovative Interactive Services technology for the first time in the country, reiterates our commitment to deliver exceptional banking experience to our customers,” said Preni Naidoo, Executive, Self Service Banking at Nedbank. With NCR Interactive Teller, we are actually increasing access to banking services using technology, while maintaining the comfort of human interaction. This initiative will offer our employees additional time to better serve customers with more complex banking needs, and allow us to offer clients the convenience they need every day of the year.”

NCR Interactive Teller enables a centrally located teller to take full remote control of all modules on a specially equipped ATM while engaging the customer over two-way, real-time video conversation, delivering a highly personalized experience. NCR Interactive Teller can reduce operating costs by enabling video tellers to operate units deployed across multiple sites, reaching and interacting with more customers than ever before, without incurring traditional branch expenses.

“Consumers cannot always bank during traditional branch banking hours. They desire service at a time and location that is convenient for them,” said Dimitri Kanellopoulos, Country Manager, NCR Financial Services, South Africa. “Allowing customers to bank at locations and channels of their preference is at the heart of how financial institutions are evolving their branch and omni-channel banking services. We remain committed to deliver innovations that bring a new world of omni-channel interactions and help financial institutions to offer differentiated customer experiences.”

NCR Interactive Banker untethers staff from their desks offering the freedom of a mobile universal banker app able to view multiple live transactions that informs them who is in the branch, their account details and what they are doing. They can act promptly with assistance that is precisely targeted to the customer’s needs and real-time information on cross-selling opportunities, staff can act immediately and offer customers a product they are interested in.

About Nedbank
Nedbank Group Limited is one of South Africa’s four largest banking groups by assets and deposits, with Nedbank Limited being its principal banking subsidiary. Nedbank provides a wide range of wholesale and retail banking services and has a growing insurance, asset management and wealth management offering through four main business operations, namely Nedbank Corporate and Investment Banking, Nedbank Business Banking, Nedbank Retail and Nedbank Wealth. For more information visit www.nedbank.co.za.

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com | www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Media Contact:

Rakesh Aulaya
NCR Corporation
912. 261. 954. 583
rakesh.aulaya@ncr.com

Source: NCR Corporation

Clearview Federal Credit Union deploys NCR Interactive Teller at its drive-up lanes

DULUTH, Ga., 2016-Aug-31 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (August 30, 2016) announced that Southwestern Pennsylvania-based Clearview Federal Credit Union has begun deploying NCR Interactive Teller at its drive-up lanes. This unique software-driven, hardware-enabled technology lets consumers interact via high-quality video and audio with their financial institution’s remotely located video teller.

NCR’s ITM software provides the teller full remote control over each module in specially configured ATMs, enabling them to deliver up to 95 percent of traditional teller transaction services to their customer across extended locations and hours of business. NCR software and services enables more than 30 million consumers to bank with a live teller via ATMs.

“This was the logical next step for the modernization of our branches and our entire member experience,” said Mark Brennan, Clearview’s President and CEO. “As our branches are transformed into modern Financial Centers with video walls, touchscreen kiosks and face-to-face service ‘pods’ replacing the traditional teller line, our drive-up lanes are also being reinvented with the help of NCR, so the entire member experience is easier and more convenient for consumers on the go.”

NCR’s Interactive Video Technology helps financial institutions transform their branch banking experience into an omni-channel proposition, matching the convenience needs of today’s consumer. Branches can now evolve from transaction hubs into advisory centers of expertise, helping their customers achieve their financial goals. However, consumers who can’t visit a branch during traditional hours, or those who prefer not to go inside, can still get the unique knowledge and support of their financial institution’s tellers remotely.

“We are seeing more and more financial institutions offering their customers options that let them bank as it fits into their lives,” said Brian Bailey, VP & GM, Solution Management, NCR Financial Services. “NCR Interactive Teller software offers fast, reliable service. Clearview members will appreciate the increased convenience and the flexibility of choice on how they interact at this channel.”

About Clearview Federal Credit Union
Clearview Federal Credit Union has been in operation since 1953 and serves more than 97,000 members with reported assets valued over $1 billion as of July 2016. Membership in Clearview is open to individuals who live, work, worship, volunteer or attend school in the Southwestern Pennsylvania community, which includes Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Indiana, Lawrence, Washington and Westmoreland counties. Membership is also open to immediate family members of current Clearview members. Visit clearviewfcu.org for more information. Clearview Federal Credit Union is federally insured by the National Credit Union Administration and is an Equal Housing Lender.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact:
Aaron Gould
NCR Public Relations
212.589.8556
aaron.gould@ncr.com

Source: NCR Corporation

Fubon Bank Hong Kong first bank in Greater China to introduce NCR Interactive Teller

NCR Interactive Teller enables Fubon to deliver a smart branch strategy to bank with live tellers in a smaller footprint

HONG KONG, 2015-11-21 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, today announced that Fubon Bank (Hong Kong) Limited (“Fubon Bank”) has become the first bank in Greater China to introduce NCR Interactive Teller to transform its traditional branch banking and enhance customers’ banking experiences. NCR’s software-based Interactive Teller technology allows live tellers at the customer service centre to take remote control of an ATM inside a branch to assist customers with up to 95 percent of transactions typically completed by tellers at counters.

The NCR Interactive Teller units are now available at Fubon Bank’s recently remodeled branch at Queen’s Road East in Wanchai and will also be available in a new branch to be opened in the Western District in late November. The new solution allows Fubon Bank customers to execute branch banking transactions such as cash deposits, cheque deposits, cheque encashment, cash withdrawals, setting up time deposits, and account transfers.

“Fubon Bank always strives to delight our customers with a service-centric approach by leveraging innovative technologies to enhance our customers’ banking experiences. With the high cost of running bank branches in Hong Kong, NCR Interactive Teller technology is the premier solution to help redefine our branch banking experience and transform our retail network strategy,” said Carmen Yip, Executive Vice President & Head of Retail Banking Group, Fubon Bank. “NCR Interactive Teller puts a human touch to technology, mixing efficiency with ease-of-use. From now on, Fubon Bank is able to offer teller service to customers in a smaller footprint.”

With the NCR video teller technology, a live teller located at Fubon’s Customer Service Centre takes control of an ATM at the branch and instantly serves customers over two-way video, which helps to provide a more personalized experience. NCR Interactive Teller offers similar services as a teller over the counter offers. For instance, customers can withdraw money from their bank accounts without using a traditional ATM card and passwords, and like branch tellers, remote tellers can introduce bank products and services to customers after completing bank transactions. In addition, customers can have private conversation with the remote teller by using a handset.

“In Hong Kong, branch space is precious. NCR Interactive Teller allows banks to transform their branch locations into more effective service and sales environments, and release in-branch staff to better focus on sales and services,” said Keith Au, general manager of Hong Kong & Taiwan, Financial Services, NCR Corporation. “NCR Interactive Teller software offers a powerful combination: live video teller transactions for an interactive, personal experience or an unassisted ATM transaction for fast, always-on service. Fubon Bank customers will appreciate the increased convenience and the flexibility of choice on how they interact at this flexible channel.”

Fubon Bank has plans to bring NCR Interactive Teller technology to additional branches in 2016.

An internal study done by NCR showed that implementation of NCR’s Interactive Teller resulted in a 33 percent reduction in transaction time and the cost-per-transaction is 40 percent more economical compared to a branch teller transactions.

Since introducing the technology in 2013, NCR Interactive Teller technology has been deployed by more than 200 financial institutions around the world.

*Opening Hours of Fubon Bank’s Queen’s Road East Branch:

From now until 19 January, 2016

Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 4:00 p.m.
Sunday: 12:00 p.m. – 4:00 p.m.
Closed on Public Holidays.

About Fubon Bank
Fubon Bank (Hong Kong) Limited (“Fubon Bank”) is a wholly owned subsidiary of Fubon Financial Holding Co., Ltd. (“Fubon Financial Holdings”), a leading financial services group in Taiwan which is engaged in institutional banking, consumer finance, wealth management, investment management and insurance.  Fubon Financial Holdings is now the only Taiwanese financial institution with banking subsidiaries in China, Taiwan and Hong Kong.  Fubon Bank operates 22 branches, 2 Securities Services Centres and 1 Personal Loan Centre in Hong Kong, providing a wide range of financial services encompassing consumer and wholesale banking, wealth management, financial markets, securities brokerage and investment services.  Fubon Bank holds an A-2 short-term, BBB+ long-term rating from Standard & Poor’s.  The rating reflects Fubon Bank’s strong capitalization, good liquidity and sound asset quality.

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact

Winnie Sze
NCR Corporation
852 2975 6948
winnie.sze@ncr.com

SOURCE: NCR