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Wincor Nixdorf to present at European ATMs 2014 on 3rd-4th June in London

Paderborn, Germany, 2014-5-9 — /EPR Retail News/ —  Today’s customers are demanding and well-informed, and they are used to communicating and requesting services via a variety of different channels. Online and mobile banking services are therefore a must for today´s retail banks. Yet customers expect to be addressed individually even in virtual environments, and they want personal consulting to be available on demand – whether by telephone, in a videochat, or during a visit to the branch around the corner. The branch itself remains a strong and important, yet cost-intensive channel within the retail banking business. Therefore, banks have started to exploit concepts to diversify their branch models with a focus on offering the right services at the right location. In parallel, they aim to improve operational excellence and realize cost efficiencies in the branch channel. But how can modern self-service technology answer the challenges of today´s retail banking? First of all, it covers much more than just cash dispensing: modern self-service is perfectly aligned with the other channels in the bank, it can interact with new technologies, and it is an enabler for efficient branch concepts. Self-service systems are available around the clock. They are critical customer contact points because customers use them willingly and frequently. And they enable a premium customer experience if their potential is fully exploited. At European ATMs 2014 taking place on 3rd-4th June in London, Wincor Nixdorf, one of the world’s leading providers of IT solutions for financial institutions, will show how banks can enhance their offerings efficiently with modern end-to-end solutions.

As part of the exhibition, Wincor Nixdorf is presenting new technologies for the branch concepts of tomorrow. One example is the company’s new tablet-based “smart teller” solution for assisted self-service, which is part of the extensive range of solutions offered by the PC/E software suite. The “smart teller” enables more effective customer consulting and supports the transformation from a transaction-oriented to a sales- and service-oriented branch culture: with it, bank staff can focus primarily on advising customers and selling products, yet assist customers with standard transactions by carrying them out or continuing them on a tablet PC. Wincor Nixdorf is presenting this service experience on a new CINEO C4090, a multifunctional banking terminal that was designed especially as an alternative for traditional front-office workstations. Together with the tablet-based application, it opens up new ways for banks to shape the service experience in their branches.

End-to-end user interface

A functional extension in the software portfolio for ATMs offers banks the option to design a user interface that is consistent across all channels. Moreover, the end user can even customise it at the ATM by changing the size and layout of the controls on the ATM’s touchscreen. Customers who often deposit checks, for instance, can use touch and swipe to set up the menu for this function on their personal start screens, allowing them to move directly to this transaction.

Highly available ATMs for satisfied customers and cost-efficient operation

In addition to offering an easy-to-use self-service portfolio with a wide range of functions, banks can score points with their customers through ATMs that are available around the clock every day of the year. That’s why Wincor Nixdorf will be presenting its ATM management concept in London. The scope of the company’s ATM management service extends from delivery to installation, maintenance, monitoring and operation. Rapid system recovery, preventive maintenance and the deployment of software updates are all possible via remote connection using Wincor Nixdorf’s eServices Platform. All activities follow an automated process that is completely transparent, displayed in real time and summarised in specific reports.

The operations management solution for entire ATM fleets goes even further and includes complete systems management. Here, Wincor Nixdorf optimizes business processes at branches and also controls cash handling and all cash-based transactions.

Within the scope of an IT outsourcing project, Wincor Nixdorf takes on responsibility for decentralised IT at branches as well as for central IT functions such as data centers, servers, networks and workstations. The profitability of such complex environments can be increased significantly by bundling volumes, ensuring transparent service processes and introducing harmonised governance models.

EPR Retail News