Paderborn, Germany, 2014-8-14 — /EPR Retail News/ — The digital revolution is having a transformative effect on retail banks and particularly their branch operations. Market research firm IDC and IT solutions provider Wincor Nixdorf will focus on key issues related to the transformation of the branch network in an engaging and informative webinar on September 15, 2014.
For the webinar, Wincor Nixdorf has commissioned IDC to produce the white paper “End-to-End Benefits of a Transformed Branch Network.”
From its research, IDC concludes that the most successful financial institutions in the next decade will be those operating with a combination of physical operations, such as the branch, ATM, contact center, and digital operations, including online and mobile to meet the needs of customers.
Specifically, when it comes to the branch, the market research firm sees an urgent need for financial institutions to move with the times and make fundamental improvements to their branch formats, locations, operational efficiency, services offered and customer access. If in the past they typically created an estate based largely on full-service branches (with the occasional flagship or concept outlet added for good measure), in the future they will require a far wider range of different branch formats depending on their overall branch network strategies.
These strategies, however, will raise numerous questions, which the financial institutions will need to answer to move ahead. Among them: What will the new formats look like? What technologies are contained within them? What tangible and intangible benefits can they deliver? How can institutions extract the most value from their investments? And when should they take action?
The branch transformation webinar, jointly hosted by IDC and Wincor Nixdorf, will look at these and other questions and discuss a wide range of branch-related issues in an open dialogue with two industry experts: Alex Kwiatkowski, Research Director and Head of the IDC Financial Insights team in Europe, will present IDC’s perspective on current drivers, enablers and the likely future direction which the market will take. Jordi Perez, Head of Branch Network Transformation at Wincor Nixdorf, will provide a view through the lens of a specialist provider of hardware, software and services targeted at the retail banking community.
The webinar is designed to help retail bank branch managers and others:
-gain an in-depth understanding of why the branch will remain a key component in an omni-channel strategy;
-discover the different types of branch formats they can implement to deliver a superior level of service – and satisfaction – to their customers;
-learn about the new self-service and agent-assisted technologies that deliver enhanced efficiency and a markedly improved overall user experience; and
-give a set of recommendations for the critical “next steps”.
Interested parties can register for the webinar here.
The whitepaper “End-to-End Benefits of a Transformed Branch Network” can be downloaded here.