Argos introduces a convenient way to exchange their gadgets at all its UK stores

Milton Keynes, UK, 2015-7-28 — /EPR Retail News/ — Shoppers can now trade-in their unwanted gadgets at Argos stores up and down the country in the first ever initiative launched by a generalist UK retailer, which offers an immediate quote and redemption.

Argos, in partnership with circular economy experts WRAP, has introduced the innovative new service at all its 788 UK stores, providing customers with a convenient way to exchange their gadgets.

UK householders are estimated to have around £1 billion worth of electrical and electronic equipment in their homes which is no longer used1, and two-thirds of those surveyed by WRAP said they would be willing to trade in their tech products with reputable retailers2.

The Argos and WRAP initiative will not only extend the lifecycle of products but will also help the environment, such as by reducing the volume of electrical items sent to landfill.

Unlike existing schemes, where people have to post gadgets and wait several days or weeks for payment, the new scheme offers them an instant quote and payment for their device over the Argos counter.

Customers can walk into any Argos store, drop off unwanted tech items (initially mobile phones and tablets), receive an instant quote and, if they trade it in, get an Argos gift card to spend on anything in-store from Argos’ range of 50,000+ products. The items are then refurbished in the UK and re-sold.

Amy Whidburn, Head of Corporate Responsibility at Argos, said: “As a leading technology retailer we know that our customers are looking for solutions to responsibly dispose of unwanted gadgets when they replace or trade-up devices.  Our new scheme in conjunction with WRAP offers them a safe way to do this, in a really convenient location on their local high street or retail park, with the added benefit of receiving a gift card in return immediately.

“Depending on the response from customers, we may extend the scheme to include other electrical items in the future, such as camera, sat-navs or laptops.”

Marcus Gover, Director of WRAP, said: “We’re delighted to see this type of service become available over Argos store counters. Our research told us consumers have an appetite for trading in and Argos is now providing a convenient and easy way for them to do just that and release the value from their unwanted gadgets. By doing so we’re keeping valuable resources out of landfill and in use longer, reducing the impact on diminishing virgin materials and protecting our environment.”

This new service is the result of Argos’ work with WRAP through the REBus project3, which helps companies implement new resource efficient business models that keep products, and their materials, in use for longer.

Argos’s gadget trade-in service is one of a number of pilots supported by the EU Life+ funded REBus project – through which WRAP is helping businesses take action and make the circular economy a reality.  For more information visit www.rebus.eu.com.

Watch this short video case study to find out more about the development of the gadget trade-in service with insights from Argos and WRAP.

In the UK WRAP also runs the sustainability action plan, esap4, which is working with the electrical and electronic sector to revolutionise how we design, manufacture, sell, repair, re-use, and recycle electrical and electronic products. Argos’s new gadget trade-in service is helping deliver esap by extending the life of products in a commercially attractive way that’s good for business, good for consumers and good for the environment.

Ends

Notes to editors:

VIDEO: Watch the Argos/WRAP video case study http://tinyurl.com/ng94gk9 outlining how they brought the new gadget trade-in service to fruition.

For more information on the Argos case study see here – http://www.wrap.org.uk/content/argos-gadget-trade

Footnotes:

  1. Estimate based on two TNS omnibus waves (1,223 and 1,258 households) in January 2013.
  2. Consumer demand for resource efficient business models on electrical products  – http://www.wrap.org.uk/content/resource-efficient-business-models-consumer-research
  3. The REBus project is supported by the contribution of the LIFE financial instrument of the European Community. The REBus project is a partnership of Rijkswaterstaat, The Aldersgate Group, the University of Northampton, Knowledge Transfer Network and is led by WRAP. www.rebus.eu.com
  4. esap, which launched in 2014 already has over 60 organisations from the electricals sector signed up. For more information about esap please visit www.wrap.org.uk/esap or get in touch via eproducts@wrap.org.uk

Stats:

  • UK householders have around £1bn worth of electrical and electronic equipment in their homes that they no longer use but which still hold significant value
  • Nearly 40% of disposed electrical products go to landfill
  • Two thirds of consumers are willing to trade in tech products through a reputable retailer

For further media information contact:

ARGOS

Press Office on 0845 120 4365 or email: media.relations@argos.co.uk

 

WRAP

Media team: 01295 819619

Clare Usher – clare.usher@wrap.org.uk

Shona O’Donovan – shonaodonovan@wrap.org.uk 

 

About Argos:  Argos is a leading UK digital retailer, offering around 50,000 products through www.argos.co.uk, its growing mobile channels, stores and over the telephone.

Argos continues to be the UK’s largest high street retailer online with around 121m customer transactions a year through its stores and over 900 million website and app visits in the 12 months to February 2015.  Customers can take advantage of Argos’ convenient Check & Reserve service available through its network of 788 stores across the UK and Republic of Ireland.

In the financial year to February 2015, Argos sales were £4.1 billion and it employed some 29,000 people across the business.

About WRAP:

  • WRAP’s vision is a world where resources are used sustainably. It works in partnership with governments, businesses, trade bodies, local authorities, communities and individuals looking for practical advice to improve resource efficiency that delivers both economic and environmental benefits. www.wrap.org.uk @WRAP_UK
  • Our mission is to accelerate the move to a sustainable resource-efficient economy through:
    • re-inventing how we design, produce and sell products,
    • re-thinking how we use and consume products, and
    • re-defining what is possible through re-use and recycling.
  • First established in 2000, WRAP is a registered charity.  WRAP works with UK governments and other funders to help deliver their policies on waste prevention and resource efficiency.  WRAP is a registered Charity No 1159512 and registered as a Company limited by guarantee in England & Wales No 4125764. Registered office at Second Floor, Blenheim Court, 19 George Street, Banbury, Oxon, OX16 5BH.

 

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Argos introduces a convenient way to exchange their gadgets at all its UK stores

Argos introduces a convenient way to exchange their gadgets at all its UK stores

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