ELIZABETHTOWN, PA, 2018-Feb-13 — /EPR Retail News/ — Ready Training Online (RTO), together with NACS, the association that advances the convenience and fuel retailing industry, is announcing the release of the online training module, Be Our Guest. This convenience store customer service training module is an update to the DVD series previously produced and distributed by NACS.
“Be Our Guest is the ‘Cadillac’ of c-store customer service training, and in this industry, creating a satisfying customer experience is the foundation of success,” said Jeff Kahler, President of RTO. “We are thrilled to have had the opportunity to work closely with NACS to update and bring the Be Our Guest training online.”
The new online Be Our Guest training module covers key areas of convenience store customer service, such as greeting and assisting customers, working with customers with disabilities, and prioritizing tasks when the store is busy. The title for the training takes its name from the acronym G.U.E.S.T., which stands for Greet, Understand, Eye Contact, Speed of Service and Thank You, and is used throughout this innovative convenience store customer service training program.
“We’ve made it easy for convenience retailers to gain new skills and learn best practices—right from the computer in a store or office setting. With the Be Our Guest training module, you’ll grow a stronger team to help your business thrive,” said NACS Products and Services Director Doug Spencer.
Be Our Guest is available now to all current RTO subscription customers at no additional cost and is also being offered exclusively through the NACS e-Learning store, along with 40 other training titles, at www.convenience.org/elearning.
About RTO
RTO provides a full-service online training solution targeted specifically at the service and retail industries. The RTO Learning Management System (LMS) is a comprehensive training and reporting tool designed to simplify employee training. The LMS boasts an extensive library full of industry-rich content and real-time tracking and reporting. RTO is led by a team of production and learning design professionals with expertise in the convenience, restaurant, and retail industries. RTO was founded in 2004 and is headquartered in Elizabethtown, PA.
NACS advances the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve. The U.S. convenience store industry, with more than 154,000 stores nationwide selling fuel, food and merchandise, serves 160 million customers daily—half of the U.S. population—and has sales that are 10.8% of total U.S. retail and foodservice sales. NACS has 2,100 retailer and 1,750 supplier members from more than 50 countries.
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Jeff Lenard
Source: NACS