UTAH: Macey’s and Lin’s deploy DUMAC’s POS software system to increase operational efficiency and customer engagement

Syracuse, NY, 2016-Oct-05 — /EPR Retail News/ — Macey’s and Lin’s, two of Utah’s premiere community grocery stores, recently installed DUMAC’s RORCv6 point-of-sale (POS) software system, which is specifically designed for the independent grocer. Both retailers, which are members of Associated Food Stores, have increased the efficiency and effectiveness of their business operations and customer engagement through this system upgrade.

Although adding the new software meant retraining staff, Ashlee K. Johnstun, manager, Associated Food Stores, said the process was quick, easy and user friendly.

“Training was great and everybody was able to catch on right away,” said Johnstun. “The system’s intuitive design means we spend less time on training for our POS system and more time developing employees in other areas.”

One area where RORCv6 has benefited Macey’s and Lin’s is at checkout. The system enables the stores to go from cashier accountability to lane accountability, making shift changeover quick and efficient, without any disruption to guest service. Cash and sales information are accounted for via the RORCv6 system at each checkout lane. This streamlined approach reduces the time required when changing shifts by 50 percent and virtually eliminates counting errors. Lanes are now counted only once a day, by a trained manager, versus multiple times a day by cashiers. Efficiency and accuracy are further improved because bookkeepers no longer have to enter drawer amounts by hand.

In keeping with their belief in creating a great shopping experience and adjusting to their customers’ needs, Macey’s and Lin’s provide their customers with the option to shop for groceries online. Macey’s and Lin’s integrated Rosie’s eCommerce platform into the RORCv6 system. All retailers using RORCv6 software have access to Rosie’s eCommerce suite, which includes web and mobile shopping apps for consumers, order fulfillment tools, digital marketing services and data analytics.

“Our partnership with the Rosie app from day one has just been awesome,” said Troy Marchant, assistant store director, Lin’s. “The Rosie app truly does make it very simple to offer online shopping and it’s been a perfect fit.”

To further serve their customers, Lin’s and Macey’s recently added a loyalty program. With the RORCv6 system, DUMAC was able to seamlessly integrate the third-party loyalty program, helping to engage customers and encourage customer loyalty.

“The biggest thing we like is that whenever we ask DUMAC for new features and capabilities, they’re easy to add,” noted Johnstun. “Whether our customers are shopping in-store or online, RORCv6 has helped improve the customer experience, both at Macey’s and Lin’s, which keeps our customers coming back.”

According to Phil McCarthy, vice president, DUMAC Business Services, customer service is key to their business. “It’s really important to us that independent grocers have all of the capabilities that big chains have and then some,” said McCarthy. “What makes independent retailers stand out is their creativity, so it’s really important that we listen to their ideas and respond with the features that make them come to life.”

ABOUT DUMAC BUSINESS SYSTEMS
Headquartered in Syracuse, N.Y., since 1952, DUMAC has been in the grocery business for more than 40 years. More than a thousand independently owned supermarkets across the U.S. use POS solutions from DUMAC. DUMAC also sells POS hardware to the hospitality and restaurant markets.

ABOUT MACEY’S
In 1947, Walt Macey and Dale A. Jones started the “Save-A-Nickel-Market” in Rosepark, Utah. Macey’s grew from a small store into a multi-store chain by providing personalized old-fashioned service. Known for their famous doughnuts and Kong Kones, Macey’s grocery stores offer a made-from-scratch in-store bakery, delicatessen, full-service grocery, meat, produce and a non-foods department and above all, friendly service. For more information, visit maceys.com.

ABOUT LIN’S
Lin’s has been a community favorite since 1955 when Lin and Reva Orton opened their first store in Cedar City, Utah. Focused on first-rate customer service and fresh, quality products, Lin’s offers guests a one-stop shopping destination with each of their seven locations in Overton, Nevada, Santa Clara, St. George, Hurricane, Cedar City, Richfield and Price, Utah. Lin’s is locally owned and operated by Associated Food Stores. For more information about Lin’s, visit linsgrocery.com.

Lin’s Media Contact:
Rachael Wabel
rmwabel@afstores.com
801-978-8913

Macey’s Media Contact:
Sarah Pettit
scpettit@afstores.com
801-978-8948

DUMAC Media Contact:
Allie Friedman
afriedman@mower.com
(716) 880-1445

Source: Associated Food Stores

 

Utah: Macey’s and Lin’s installed DUMAC’s RORCv6 point-of-sale (POS) software system

Syracuse, NY, 2016-Oct-04 — /EPR Retail News/ — Macey’s and Lin’s, two of Utah’s premiere community grocery stores, recently installed DUMAC’s RORCv6 point-of-sale (POS) software system, which is specifically designed for the independent grocer. Both retailers, which are members of Associated Food Stores, have increased the efficiency and effectiveness of their business operations and customer engagement through this system upgrade.

Although adding the new software meant retraining staff, Ashlee K. Johnstun, manager, Associated Food Stores, said the process was quick, easy and user friendly.

“Training was great and everybody was able to catch on right away,” said Johnstun. “The system’s intuitive design means we spend less time on training for our POS system and more time developing employees in other areas.”

One area where RORCv6 has benefited Macey’s and Lin’s is at checkout. The system enables the stores to go from cashier accountability to lane accountability, making shift changeover quick and efficient, without any disruption to guest service. Cash and sales information are accounted for via the RORCv6 system at each checkout lane. This streamlined approach reduces the time required when changing shifts by 50 percent and virtually eliminates counting errors. Lanes are now counted only once a day, by a trained manager, versus multiple times a day by cashiers. Efficiency and accuracy are further improved because bookkeepers no longer have to enter drawer amounts by hand.

In keeping with their belief in creating a great shopping experience and adjusting to their customers’ needs, Macey’s and Lin’s provide their customers with the option to shop for groceries online. Macey’s and Lin’s integrated Rosie’s eCommerce platform into the RORCv6 system. All retailers using RORCv6 software have access to Rosie’s eCommerce suite, which includes web and mobile shopping apps for consumers, order fulfillment tools, digital marketing services and data analytics.

“Our partnership with the Rosie app from day one has just been awesome,” said Troy Marchant, assistant store director, Lin’s. “The Rosie app truly does make it very simple to offer online shopping and it’s been a perfect fit.”

To further serve their customers, Lin’s and Macey’s recently added a loyalty program. With the RORCv6 system, DUMAC was able to seamlessly integrate the third-party loyalty program, helping to engage customers and encourage customer loyalty.

“The biggest thing we like is that whenever we ask DUMAC for new features and capabilities, they’re easy to add,” noted Johnstun. “Whether our customers are shopping in-store or online, RORCv6 has helped improve the customer experience, both at Macey’s and Lin’s, which keeps our customers coming back.”

According to Phil McCarthy, vice president, DUMAC Business Services, customer service is key to their business. “It’s really important to us that independent grocers have all of the capabilities that big chains have and then some,” said McCarthy. “What makes independent retailers stand out is their creativity, so it’s really important that we listen to their ideas and respond with the features that make them come to life.”

ABOUT DUMAC BUSINESS SYSTEMS
Headquartered in Syracuse, N.Y., since 1952, DUMAC has been in the grocery business for more than 40 years. More than a thousand independently owned supermarkets across the U.S. use POS solutions from DUMAC. DUMAC also sells POS hardware to the hospitality and restaurant markets.

ABOUT MACEY’S
In 1947, Walt Macey and Dale A. Jones started the “Save-A-Nickel-Market” in Rosepark, Utah. Macey’s grew from a small store into a multi-store chain by providing personalized old-fashioned service. Known for their famous doughnuts and Kong Kones, Macey’s grocery stores offer a made-from-scratch in-store bakery, delicatessen, full-service grocery, meat, produce and a non-foods department and above all, friendly service. For more information, visit maceys.com.

ABOUT LIN’S
Lin’s has been a community favorite since 1955 when Lin and Reva Orton opened their first store in Cedar City, Utah. Focused on first-rate customer service and fresh, quality products, Lin’s offers guests a one-stop shopping destination with each of their seven locations in Overton, Nevada, Santa Clara, St. George, Hurricane, Cedar City, Richfield and Price, Utah. Lin’s is locally owned and operated by Associated Food Stores. For more information about Lin’s, visit linsgrocery.com.

Lins Media Contact:
Rachael Wabel
rmwabel@afstores.com
801-978-8913

DUMAC BUSINESS SYSTEMS Media Contact:
Allie Friedman
afriedman@mower.com
(716) 880-1445

Macey’s Media Contact:
Sarah Pettit
scpettit@afstores.com
801-978-8948

Source: AFS

Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market raised more than $100,000 for Make-A-Wish® Utah

Salt Lake City, UT, 2016-Sep-26 — /EPR Retail News/ — The wishes of multiple Utah children will finally become a reality thanks to several local grocery stores. Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market raised more than $100,000 for Make-A-Wish® Utah during the August star icon drive. The money raised will grant 20 wishes Utah children facing life-threatening medical conditions. As the top-selling store, Lin’s in Cedar City, Utah will host a wish proclamation (wish reveal) party in early 2017 for one child waiting to receive their wish.

From August 1-31, guests at all 42 Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market locations were invited to purchase a star icon during checkout. Any amount could be donated for the star, allowing guests to help in whatever way they could with contributions ranging from pocket change to several dollars at a time.

“Our guests are amazing and really step up to help each other out. The Make-A-Wish drive is a guest favorite and we’re so honored to be able to work with an organization like Make-A-Wish Utah to make a difference in the lives of our community members,” said Darin Peirce, south district manager for Associated Retail Operations.

Associated Retail Operations has granted more than 95 wishes since partnering with Make-A-Wish® Utah in 2010.

“It’s inspiring to see this many community grocery stores participate in a statewide campaign to help grant wishes to local children,” said Jared Perry, Make-A-Wish® Utah CEO. “This annual fundraiser is successful because of the generosity of store employees and guests. Wishes could not be granted without the support of amazing individuals and organizations. Associated Retail Operations and their guests are true community partners.”

About Associated Retail Operations
Associated Retail Operations consists of five local grocery stores owned by Associated Food Stores, an independent, retailer-owned grocery wholesaler based in Salt Lake City, Utah. The stores operate under five different banners, Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market. For more information, visit their websites at:

Macey’s—www.maceys.com
Lin’s—www.linsgrocery.com
Dan’s—www.dansfoods.com
Dick’s Market—www.dicksmarket.com
Fresh Market—www.freshmarketstores.com

About Make-A-Wish® Utah
Make-A-Wish® Utah grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength, and joy. Located in its facility in Murray, A Wishing Place, Make-A-Wish® Utah offers a life-affirming wish experience at a time of critical need. For more information, visit us online at www.utah.wish.org, on social @makeawishutah or give us a call at (801) 262-9474.

Make-A-Wish® Utah Media Contact:

Kelsey DiTommaso
Marketing Manager
kditommaso@utah.wish.org
(801) 305-1935 o
(972) 765-0325 c

Media Contact:
Rachael Wabel
rmwabel@afstores.com
801-978-8913

Source: Associated Food Stores

Lin’s, Dan’s, Dick’s and Fresh Market raised more than $30,000 for the Cystic Fibrosis Foundation

Salt Lake City, UT, 2016-Jul-18 — /EPR Retail News/ — Thanks to the generosity of their guests, Lin’s, Dan’s, Dick’s and Fresh Market donated more than $30,000 to the Cystic Fibrosis Foundation. The funds were raised during an icon drive held June 3-27, 2016 at the 31 locations across Utah. Guests were invited to donate $1.00 to the foundation during checkout to further research for the genetic disease. This is the second year the locally-owned grocery stores have partnered with the Foundation for the drive. Great guest support made the drive a success and this year’s donation is nearly double what the stores donated in 2015.

“We are grateful for the generosity of Lin’s, Dan’s, Dick’s and Fresh Market’s guests,” said Laura Hadley, executive director of the Utah Idaho Cystic Fibrosis Foundation Chapter. “This donation not only allows us to continue our research, but also create new tomorrows for those individuals, including children, living with Cystic Fibrosis.”

The money raised during the drive will be used to fund cystic fibrosis research for new medications and treatment options. Cystic Fibrosis is a progressive, genetic disease that causes persistent lung infections and limits the ability to breathe over time. It is estimated that more than 30,000 people in the United States alone live with cystic fibrosis and many of these cases are children. For more information about the Cystic Fibrosis Foundation, visit www.cff.org.

Participating in the drive is part of Lin’s, Dan’s, Dick’s Market and Fresh Market’s commitment to serving and giving back to the communities they serve.

About Associated Retail Operations
Associated Retail Operations consists of five local grocery stores owned by Associated Food Stores, an independent, retailer-owned grocery wholesaler based in Salt Lake City, Utah. The stores operate under five different banners, Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market. For more information, visit their websites at:

Lin’s—www.linsgrocery.com
Dan’s—www.dansfoods.com
Dick’s Market—www.dicksmarket.com
Fresh Market—www.freshmarketstores.com

About Cystic Fibrosis Foundation
The Cystic Fibrosis Foundation is the world’s leader in the search for a cure for cystic fibrosis. The Foundation funds more cystic fibrosis research than any other organization, and nearly every CF drug available today was made possible in part through Foundation support. Based in Bethesda, Md., the Foundation also supports and accredits a national care center network that has been recognized by the National Institutes of Health as a model of care for a chronic disease. The Cystic Fibrosis Foundation is a donor-supported nonprofit organization. For more information, go to www.cff.org.

MEDIA CONTACT:
Rachael Wabel
rmwabel@afstores.com
801-978-8913

Source: AFS

Lin’s in St. George launches new service allowing customers to order their groceries online and pick them up curbside at the store

Local Grocery Store Offers Online Shopping to Guests

St. George, UT, 2016-Apr-12 — /EPR Retail News/ — Forget packing the kids into the car and hoping for a close parking spot to escape the blistering heat faster. Grocery shopping at Lin’s in St. George just got much easier thanks to Lin’s to Go. The new service allows guests to order their groceries online and pick them up curbside at the store. Lin’s to Go is currently available at the Washington Fields location and will soon be implemented at the Sunset Boulevard store.

Lin’s to Go makes grocery shopping easy with four simple steps. First shoppers need to create a free Lin’s to Go account on the Lin’s website. Once their account has been created, they can select which groceries they want. After their order is complete, they select a time to pick-up their groceries. When they arrive, they can park in one of the designated areas and text the Lin’s to Go team to bring their groceries out to the car.

“The purpose of Lin’s to Go is to help you get the groceries you need, even when you don’t have time to shop,” said Steve Bitter, Customer Service Operations Manager for Associated Retail Operations and Lin’s. “Our personal shoppers have been trained to shop for you the way you would shop for yourself. If they have any questions about your order, they’ll text you to make sure we provide exactly what you want.”

There is a small fee for the service, but shoppers will benefit from all in-store ads, sales and promotions. The service launched when the Washington Fields location opened and guests have loved it. Lin’s expects to reach more shoppers across St. George with the convenient service and is currently looking into expanding the program to all 7 locations across Southern Utah.

Reporters interested in trying Lin’s to Go should contact Rachael Wabel at  rmwabel@afstores.com or 801-978-8913.

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 About Lin’s
Lin’s has been a community favorite since 1955 when Lin and Reva Orton opened their first store in Cedar City, Utah. Focused on first-rate customer service and fresh, quality products, Lin’s offers guests a one-stop shopping destination with each of their seven locations in Overton, Nevada, Santa Clara, St. George, Hurricane, Cedar City, Richfield and Price, Utah. Lin’s is locally owned and operated by Associated Food Stores. For more information about Lin’s, visitlinsgrocery.com

Media Contact:                                                                                         FOR IMMEDIATE RELEASE
Rachael Wabel
rmwabel@afstores.com
801-978-8913