Dixons Carphone’s Seb James on 4Q 2016/17: continued to grow our business and maintained very high levels of customer satisfaction

London, 2017-May-25 — /EPR Retail News/ —

Another year of growth for Dixons Carphone

Trading update for the 16 weeks ended 29 April 2017

  • Group reported revenues up 9% for the full year (up 6% in Q4)
    • like-for-like revenues up 4% for the full year (up 2% in Q4)
    • growth across all regions
  • Group gross margins broadly stable across the year
  • Group Headline PBT guidance of £485m-£490m (previous guidance £475m-£495m)
FY revenues Reported revenues % change Local currency % change1 Like-for-like % change2
UK & Ireland 2% 2% 4%
Nordics 20% 5% 1%
Southern Europe 20% 4% 6%
Connected World Services 41% 37% n/a
Group 9% 3% 4%

In the UK & Ireland, like-for-like revenues in the full year improved by approximately 3% as a result of sales successfully transferred from closed stores and sales disruptions. This mainly benefited UK&I electricals, where like-for-like revenues grew 7%.

Q4 revenues Reported revenues % change Local currency % change1 Like-for- like % change2
UK & Ireland (1)% (1)% 2%
Nordics 20% 7% 2%
Southern Europe 16% 6% 5%
Connected World Services 12% 11% n/a
Group 6% 2% 2%

In the UK & Ireland, like-for-like revenues in Q4 improved by approximately 4% as a result of sales successfully transferred from closed stores. This mainly benefited UK&I electricals, where like-for-like revenues grew 7%.

Seb James, Group Chief Executive, said:

“I am pleased to be reporting on another good year at Dixons Carphone. Despite a lively political backdrop, we have been able to continue to grow our business and maintain very high levels of customer satisfaction across the Group. We have continued to evolve our approach to multi-channel and we have gained an even better understanding of how the online and offline worlds work together to help customers make great choices on these important and life-enhancing technologies.

Our full year like-for-like sales of 4% over the year is pleasing across the Group; in the last quarter, sales in the UK & Ireland were – especially in phone – impacted by the later launch of the iconic (and excellent) Samsung S8 and by a late Easter. Given our performance despite this headwind, our view is that the UK consumer continues to be active in the market, but we anticipate no let-up in their – very rational – view that price and service are critical factors in deciding where to shop.

Finally, I would like to thank our 42,000 colleagues in eleven countries around the world for their tireless work this year.  Electrical and phone retail can be a complex and lively business, but our colleagues have done a great job of making it look easy.”

UK & Ireland

The UK & Ireland has had a good year with full year like-for-like revenues up 4% driven by a strong electricals performance. This has more than offset a tough year in phone, hampered by product issues, a limited supply in the market and some shift to SIM only. Total revenues grew by 2%. Q4 like-for-like revenues grew 2%, within this electricals grew strongly, whilst phone was impacted by the deferred release of Samsung S8 which was pushed back five weeks. During the year we have all but completed the transformation of our stores to the 3-in-1 format. We have also acquired and integrated Simplifydigital and doubled our market share of the broadband switch market, launched a brand new Carphone Warehouse web platform, whilst continuing to be competitive on price and maintaining very high levels of customer satisfaction.


The Nordics delivered full year like-for-like revenues up 1% against a relatively tough backdrop. We have been focussed on managing both sales and margins whilst remaining price competitive and maintaining high levels of customer satisfaction. Q4 like-for-like revenues grew 2% against a tough comparative. The new warehouse at Jönköping is now fully operational and we have completed the integration of the Fona business in Denmark.

Southern Europe

Southern Europe has had another very good year, delivering full year like-for-like revenues up 6%. With Greece a particularly strong performer, the business continues to gain market share and improve its service and delivery propositions and in Spain the SmartHouse initiative is providing good momentum against a tough overall market backdrop.

Investor and analyst webcast

There will be a conference call for investors and analysts at 8:00 am BST (9:00 am CET) this morning.
Dial-in details – UK/International: +44(0) 20 3059 8125; passcode to be quoted to operator: 5598
Seven-day replay – UK/International: +44(0) 121 260 4861; passcode: 6038556#

Next announcement

The Group will publish its full year results on Wednesday 28 June 2017.

Information on Dixons Carphone plc is available at www.dixonscarphone.com
Follow us on Twitter: @dixonscarphone and @DCSebJ

About Dixons Carphone

Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eleven countries.

Focused on helping customers navigate the connected world, Dixons Carphone offers a comprehensive range of electrical and mobile products, connectivity and expert after-sales services from the Geek Squad and Knowhow.

Dixons Carphone’s primary brands include Carphone Warehouse, CurrysPCWorld and Simplifydigital in the UK & Ireland, Elkjøp, Elkjøp Phonehouse, Elgiganten, Elgiganten Phone House, Gigantti and Lefdal in the Nordic countries, Kotsovolos in Greece, Dixons Travel in a number of UK & Ireland airports and Phone House in Spain. Our key service brands include Knowhow in the UK, Ireland and the Nordics, and Geek Squad in the UK, Ireland and Spain.

Business-to-business (B2B) services are provided through Connected World Services, CurrysPCWorld Business and Carphone Warehouse Business. Connected World Services aims to leverage the Group’s existing expertise, operating processes and technology to provide a range of services to businesses.

Dixons Carphone was voted ‘Retailer of the Year’ at the Retail Week Awards 2016.

Certain statements made in this announcement are forward-looking. Such statements are based on current expectations and are subject to a number of risks and uncertainties that could cause actual results to differ materially from any expected future events or results referred to in these forward-looking statements. Unless otherwise required by applicable laws, regulations or accounting standards, we do not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future developments or otherwise. Information contained on the Dixons Carphone plc website or the Twitter feed does not form part of this announcement and should not be relied on as such.

For further information:

Kate Ferry
IR, PR & Corporate Affairs Director
+44 (0)7748 933 206

Mark Reynolds
Head of Investor Relations
+44 (0)7979 696 498

Hannah Collyer
Head of Media Relations
+44 (0)7834 256 775

Nick Cosgrove, Helen Smith
Brunswick Group
+44 (0)207 404 5959

Source: Dixons Carphone