Accenture Interactive recognized for innovation and artificial intelligence capabilities in transforming retail experiences

Report cites innovation and artificial intelligence capabilities as Accenture Interactive strengths for transforming retail experiences

NEW YORK, 2017-Oct-06 — /EPR Retail News/ — Accenture Interactive has been recognized as a Leader in the recently published “IDC MarketScape: Worldwide Retail Digital Marketing Technology Services 2017 Vendor Assessment*” report.

The report highlights Accenture Interactive’s deep industry expertise and its ability to deliver end-to-end digital marketing capabilities to clients to reinvent retail experiences. In making its assessment, the IDC MarketScape noted that “innovation and application of artificial intelligence to retail marketing, an imperative in our view, is an area in which Accenture Interactive excels.”

Accenture Interactive was recognized for its ability to help retailers align their digital marketing technology strategies to evolving competitive realities, as well as its strengths in innovation with a broad portfolio of patents and strong retail-oriented start-up ecosystem and business strategy consulting services. The report also noted Accenture Interactive’s diverse agency and analytics talent.

The report evaluated Accenture Interactive and six other service providers on criteria for successful delivery of services that help retailers digitally transform their omni-channel marketing technologies.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons

“Retailers are at an inflection point with their customers and are increasingly focused on connected digital experiences to remain relevant under the pressure of changing shopping behaviors,” said Bob Markham, managing director, Accenture Interactive. “We are honored to be distinguished as a leader in helping retailers transform their digital marketing capabilities, while also being recognized for our unique blend of creative talent, retail consulting, and technology acumen to deliver exceptional customer experiences.”

“Accenture Interactive continues to lead when it comes to delivering innovative and connected experiences for clients. By marrying the deep industry expertise of Accenture with the breadth of experience capabilities, Accenture Interactive continues to be a key player in helping top retailers achieve their digital marketing and transformation goals,” said Greg Girard, program director, Worldwide Omni-Channel Retail Analytics Strategies, IDC Retail Insights.

“We recognized the fundamental shift in consumers’ retail behaviors and the disruption to the industry and took some bold steps to further strengthen our digital marketing and technology services capabilities,” said Jill Standish, senior managing director and head of Accenture’s global Retail practice. “We are focused on developing the digital content and commerce strategies and platforms our clients need to provide hyper-personalized brand and buying experiences to their customers to reach the next frontier of digital commerce.”

*doc # US42556916, May 2017

About Accenture Interactive
Accenture Interactive helps the world’s leading brands transform their customer experiences across the entire customer journey. Through our connected offerings in design, marketing, content and commerce, we create new ways to win in today’s experience-led economy. Accenture Interactive is ranked the world’s largest digital agency in the latest Ad Age Agency Report. To learn more, follow us @accentureACTIVE and visit www.accentureinteractive.com.

About Accenture
Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Contact:

Kelly Coffed
Accenture
+1 404 219 3100
kelly.coffed@accenture.com

Source: Accenture

Apple and Accenture to transform how businesses engage with customers through innovative solutions for iOS

Accenture to Create Dedicated iOS Practice Within Select Accenture Digital Studios; Apple to Co-Locate Experts with These Teams

Cupertino, California and New York, 2017-Aug-30 — /EPR Retail News/ — Apple and Accenture are partnering to help businesses transform how their people engage with customers through innovative business solutions for iOS. The partnership will take full advantage of the power, simplicity and security of iOS, the leading enterprise mobility platform, and Accenture’s capabilities as a leader in industry and digital transformation to help companies unlock new revenue streams, increase productivity, improve customer experience and reduce costs.

Accenture will create a dedicated iOS practice within Accenture Digital Studios in select locations around the world. Experts from Apple will be co-located with this team. Working together, the two companies will launch a new set of tools and services that help enterprise clients transform how they engage with customers using iPhone and iPad. The experts will include visual and experience designers, programmers, data architects and scientists, and hardware and software designers.

“Starting 10 years ago with iPhone, and then with iPad, Apple has been transforming how work gets done, yet we believe that businesses have only just begun to scratch the surface of what they can do with our products,” said Tim Cook, Apple’s CEO. “Both Apple and Accenture are leaders in building incredible user experiences and together we can continue to truly modernize how businesses work through amazing solutions that take advantage of the incredible capabilities of Apple’s technologies.”

Pierre Nanterme, Accenture’s chairman and CEO, said, “Based on our experience in developing mobile apps, we believe that iOS is the superior mobile platform for businesses and are excited to be partnering with Apple. By combining Accenture’s vast digital capabilities and industry expertise with Apple’s market leadership in creating products that delight customers, we are in a perfect position to help our clients transform the way they work.”

The new iOS tools and services will take full advantage of the latest Apple technologies and tap into Accenture’s leading digital and analytics capabilities.

  • New ecosystem services to help clients address the full range of iOS integration requirements to connect to back-end systems, leveraging Accenture’s systems integration expertise and the unique iOS advantages built by Apple with key partners like SAP and Cisco.
  • Internet-of-Things (IoT) services featuring new tools, templates and predesigned code to help clients take greater advantage of the data from IoT platforms in their iOS apps, putting more power into the hands of workers.
  • Migration services to help clients to quickly and easily transfer their existing legacy applications and data to modern iOS apps.

For more information regarding the Apple and Accenture partnership, please visit accenture.com/apple or apple.com/business/partners.

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s four software platforms — iOS, macOS, watchOS and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Press Contacts:
Ryan James
Apple
ryanj@apple.com
(408) 862-5585

Peter Y. Soh
Accenture
peter.y.soh@accenture.com
(703) 947-2571

Apple Media Helpline:
media.help@apple.com
(408) 974-2042

Source: Apple Inc.

Unilever teams up with Accenture to create a single system for trade and marketing operations

Agreement with Accenture and Salesforce includes single system for distributor management using Accenture NewsPage

NEW YORK, 2017-Jul-28 — /EPR Retail News/ — Unilever, a global consumer goods company, has signed a deal with Accenture (NYSE: ACN) to implement Accenture Cloud Trade Promotion Management (TPM) and Accenture Cloud Retail Execution (RE) to create a single system for trade and marketing operations.

Built on the Salesforce platform, the Accenture Cloud solutions combine Accenture’s front-office consumer goods industry expertise and Salesforce’s #1 CRM solution with built-in cloud, mobile, social, data science and artificial intelligence capabilities. By moving to the cloud solution, Unilever will be able to integrate its mobile applications, unify its front and back-office information, and enhance its trade and sales activities.

Accenture has also been selected to provide Accenture NewsPage allowing Unilever to simultaneously build a single system for the management of their third-party distributor network.

“Today’s consumers are better connected, better informed and more digitally savvy, making them more prone to switching and harder to please, so consumer packaged goods companies need to work ever more closely with their customer partners to drive growth.” said John Zealley, senior managing director of Accenture’s Consumer Goods & Services group. “We are delighted to work with Unilever to help drive digital connections with their customers through our enhanced and integrated front-office capabilities. By using knowledge of consumer preferences and their evolving demands, Unilever is clearly adapting to the changing market and is well positioned to maintain a market leading position.”

“This agreement is a strategic decision based on the skills and capabilities Accenture and Salesforce have in the technology and digital arena, as well as a long track record of successful partnership.” said Gonzalo Esposto, Global IT Vice President at Unilever.  “We hold a leading position in the marketplace across the majority of our 400 brands and enhancing our trade and sales activities will help us strengthen this position. In addition, the implementation of Accenture Cloud will help us close the loop between planning and execution to drive sales and improve customer loyalty and bring our IT costs down.”

“We are living in the age of the customer, where everyone and everything is becoming connected in new and exciting ways,” said Cindy Bolt, SVP, Salesforce Industries, Manufacturing and Consumer Goods. “Consumer goods companies, like Unilever, that take advantage of these new cloud, mobile, social and data science technologies, such as those offered by Accenture Cloud TPM and Accenture Cloud RE, will not only be able to deliver seamless customer experiences, but also create new sources of revenue as well.”

Unilever on NewsPage
Unilever will implement distributor management system, Accenture NewsPage, across their global organisation, starting with the Indian market. The implementation of the software will help Unilever improve productivity, streamline inventory and get accurate, reliable data on their sales through all third party and distributors.

Accenture Cloud TPM and Accenture Cloud RE in collaboration with Salesforce
Accenture Cloud TPM and Accenture Cloud RE were designed in collaboration with some of the world’s leading consumer goods companies and provides an integrated software suite that spans a company’s sales process and operations. By building on the Salesforce platform, Accenture Cloud TPM and Accenture Cloud RE helps new and existing clients integrate mobile applications into their trade promotion and retail execution processes, unify their front- and back-office information and enhance their trade and sales activities.

Accenture was one of the first global companies to establish a strategic alliance partnership with Salesforce, and continues to grow and strengthen its position as a leading ecosystem partner. Whether working with Salesforce on the launch of Salesforce Einstein, introducing more than a dozen new industry solutions to date or training one of the largest ecosystem workforces, with more than 9,500 Salesforce skilled professionals, Accenture’s ongoing investment in building deep specialist skills and leading capabilities is unique in the Salesforce ecosystem.

The Cloud First Applications team—which delivers cloud services for Salesforce and other “pure play” cloud technologies—Accenture has continued investing in its Cloud First agenda by making major moves to expand its position as the leading enterprise cloud services provider, by increasing Salesforce capabilities in particular. Accenture was recently positioned as the overall leader in the “as-a-Service Winners’ Circle” in the HfS Blueprint Report: Salesforce Services 2017 for its excellence in both innovation and execution. The report assessed 12 service providers of Salesforce services related to planning, implementation, management, operations and optimization, and named Accenture as “clear leader in scale” with “the largest Salesforce services practice” in the Salesforce ecosystem.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Salesforce and others are among the trademarks of salesforce.com, inc.

Contact:

Caroline Douglas
Accenture
+ 353 87 680 0074
caroline.douglas@accenture.com

Source: Accenture

Accenture opened its largest innovation hub for the retail, fashion and consumer goods industries in Milan

Accenture opened its largest innovation hub for the retail, fashion and consumer goods industries in Milan

 

Company’s largest innovation hub for retail, fashion and consumer goods industries

MILAN, 2017-Jun-01 — /EPR Retail News/ — Accenture (NYSE: ACN) today (May 31, 2017) opened its largest innovation hub for the retail, fashion and consumer goods industries in Milan.

Located in the heart of Porta Nuova, the city’s up-and-coming innovation district, the new Accenture Customer Innovation Network (ACIN) is part of Accenture’s global network including facilities in Bangalore, Chicago, Manila and Singapore.

The Milan ACIN provides clients with an environment where they can imagine, explore, discover and develop ground-breaking digital customer interactions and tackle the big challenges facing consumer companies today — from harnessing social media to applying the next wave of artificial intelligence.

Driving innovation is the guiding philosophy of the ACIN, which draws on Accenture’s deep industry experience in fashion, retail and consumer goods industries and provides clients with access to an innovation ecosystem that includes start-ups, industry experts, universities and technology partners.

At the ACIN, clients are taken on an innovation journey and challenged to rethink existing business models and the customer experience. By showing them the art of the possible and developing a concrete roadmap, the ACIN can help organizations launch disruptive products and services and get them to market quicker.

Angelo D’Imporzano, senior managing director of Consumer Goods and Services for Europe, Africa and Latin America at Accenture said, “The Milan ACIN can support organizations as they seek to be more competitive, connect them with the wider ecosystem, and create new business opportunities at a time when innovation has never been more critical to Italy’s growth. The country’s heritage in fashion and food makes Milan the perfect location for helping our clients better understand emerging trends and consumer segments and for ensuring that disruptive ideas are turned into innovative solutions to drive business performance.”

“Digital technologies are converging, consumer expectations are rising and business operations are under constant pressures to stay ahead of their peers,” said Sander van ’t Noordende, Group Chief Executive of Accenture’s Products operating group. “Consumer-facing companies need to constantly innovate to ensure flexibility and agility across every business function. Our new innovation network in Milan is an integral part of the Accenture Innovation Architecture, which brings together capabilities from across the company – from research, ventures and labs, studios, innovation centers and delivery centers to help clients develop, scale and deliver disruptive innovation.”

Accenture employs 12,000 professionals in Italy, which — in addition to being home to the ACIN — is a base for other Accenture innovation and delivery centers, including the Liquid studio in Milan, the Digital Acceleration Center and Life Sciences Center of Excellence in Rome, the Industry Solution Center for Automotive in Turin, and Technology Delivery Centers in Naples and Cagliari. Accenture opened its first innovation center in Italy in 2006, dedicated to the fashion and luxury sectors, and has continued to invest in new capabilities, assets and human resources.

“Accenture’s continued investment in Italy shows our commitment to the country’s innovation economy,” said Fabio Benasso, Accenture’s country managing director for Italy. “We have established a series of hubs here that support clients across all industries as they accelerate their digital transformation journeys. Our new Milan ACIN represents a global go-to hub for companies striving to be at the forefront of innovation and provides our teams with an environment to help clients reimagine new business models and explore future customer experiences.”

The opening ceremony for the ACIN, which is located at Piazza Gae Aulenti 8, was attended by Giuseppe Sala, Mayor of Milan.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Contacts:

Aleks Vujanic
Accenture
+ 44 7500 974 814
aleks.vujanic@accenture.com

Armando Barone
Accenture
+ 39 3485608969
armando.barone@accenture.com

Source: Accenture

###

RILA launches Tech Center for Innovation with Accenture

Arlington , VA, 2017-Mar-14 — /EPR Retail News/ — The Retail Industry Leaders Association (RILA) and Accenture (ACN: NYSE), today announced the launch of RILA’s (R)Tech Center for Innovation. The new initiative will explore the impact that technologies like artificial intelligence and virtual reality will have on the retail industry and help retailers create innovative ways of doing business.

RILA collaborated with Accenture to create the (R)Tech Center for Innovation. Accenture will actively work with RILA to shape the overall program, conduct joint research, and bring together retailers and technology start-ups to explore the industry transformation that is being driven by digital technologies.

(R)Tech is a new term coined by RILA to describe the confluence of retail and technology. An (R)Tech company embodies the core values of both those industries – global and local, nimble, and entrepreneurial – to win the loyalty of today’s empowered consumers.

The (R)Tech Center will address five key industry needs by:

  1. Providing Authoritative Research: This will include retail innovation benchmarking, trends, and analysis.
  2. Connecting to Innovation: The center will be used to connect retailers to innovative technologies, companies and ventures, from around the world.
  3. Fostering Innovation: Assist the industry in creating cultures where innovation, creativity and change can flourish.
  4. Activating Innovation: Assist retailers in implementing change management, putting new insights into action and integrating emerging technologies and new innovations across the company.
  5. Burnishing Reputation: Build reputation for retail in innovation hubs and with policymakers and retail talent.

To coincide with the launch, the two organizations have also released an inaugural blueprint: “The Emergence of (R)Tech: A Blueprint for the Confluence of Retail and Technology,” to highlight how technology is disrupting the retail industry, the associated challenges and opportunities, including details of the steps needed for retailers to succeed by taking advantage of the technological disruption.

“We are excited to collaborate with Accenture as we launch our (R)Tech Center for Innovation,” said Sandy Kennedy, President of the Retail Industry Leaders Association. “Today’s most recognized retailers are entering a new age and it all starts with (R)Tech– where retail meets technology. The Center will bring together some of today’s most beloved retail brands with tech’s brightest stars. Through research and relationships, we hope to further retail’s commitment to fostering cultures of innovation that benefit industry and our customers.”

RILA has formed the (R)Tech Advisory Council which represent some of today’s most established US retail brands. Members include: AutoZone, Best Buy, Coca-Cola, DICK’S Sporting Goods, Energizer, Foot Locker, GameStop, Kroger, Lowe’s, QVC, Target, Unilever, VF Corporation, Walgreens, and Westfield.

As part of the (R)Tech Center for Innovation launch, RILA has established a new (R)Tech Innovation Network which will connect recognized tech innovators and Venture Capital firms with retail brands. Network members include: Andreessen Horowitz, Bain Capital Ventures, Commerce Ventures, Facebook, Greylock Partners, Google, GSVlabs, Shoptalk, Techstars, and XRC Labs.

“Today, U.S. and global consumers are driving change in retail at an unprecedented rate. Changing consumer values, preferences, and lifestyles, have led to disruption in virtually every industry; retail perhaps more than any other,” said Jill Standish, senior managing director of Retail at Accenture. “Through (R)Tech we believe Accenture and RILA can foster innovative business practices that will help shepherd retail into the future.”

To learn more about the Center and its future activities, visit www.rtech.org.

About RILA
RILA is the trade association of the world’s largest and most innovative retail companies. RILA members include more than 200 retailers, product manufacturers, and service suppliers, which together account for more than $1.5 trillion in annual sales, millions of American jobs and more than 100,000 stores, manufacturing facilities and distribution centers domestically and abroad.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

SOURCE: Retail Industry Leaders Association

Christin Fernandez
Vice President, Communications
Phone: 703-600-2039
Email: christin.fernandez@rila.org

Council of Fashion Designers of America and Accenture to create talent-development programs for today’s designers and tomorrow’s retailers

Accenture becomes Official Innovation Partner of CFDA’s Retail Lab

NEW YORK, 2017-Jan-22 — /EPR Retail News/ — The Council of Fashion Designers of America (CFDA) and Accenture (NYSE: ACN) have formed an innovative collaboration to help shape how the fashion industry integrates technology and consumer insights into its business practices.

Combining the high caliber of creativity within CFDA’s membership with Accenture’s deep expertise in customer experience, strategy, insights and technology, the two organizations will create talent-development programs for today’s designers and tomorrow’s retailers.

In addition, Accenture and CFDA will develop a series of thought leadership articles and hypotheses on the future of the fashion customer experience and test these ideas in live pilots with CFDA Members. This will provide CFDA with a new method to deliver value and insights to its members and, using the insight and feedback, help Accenture create solutions that it can share with its clients.

Last year, the CFDA launched Retail Lab with Cadillac to help emerging talent make their foray into the retail world, with Retail Lab’s first physical store at Cadillac House, in New York. The program enables select designers to open a retail installation for three months and learn skills integral to succeed in the industry, under the mentorship of fashion industry experts.

As the first Official Innovation Partner of CFDA’s Retail Lab, Accenture will work closely with the Lab’s select group of emerging fashion designers to develop customized retail strategies and equip them with the critical business knowledge and digital skills required to stay competitive in today’s challenging retail market.

“CFDA’s new collaboration with Accenture will provide our design community with an invaluable resource to help navigate retail and business technology,” said Ashley-Brooke Sandall, CFDA’s director of strategic partnerships.

The collaboration will be supported by Fjord, the design and innovation unit of Accenture Interactive and Accenture Labs, which prototypes and pilots new concepts through applied R&D projects. Plans include inviting fashion designers to participate in Fjord’s design studio in New York and leveraging technologies like artificial intelligence and mixed and virtual reality from Accenture Labs to bring customer engagement to the next level.  Combined with CFDA+ – CFDA’s virtual talent lab – these initiatives will connect designers with Accenture’s design & innovation capability. Select designers will engage with a design challenge that extends their academic work in a fast-paced design-intensive program. Outcomes range from enhanced research to physical prototypes, with the benefit of collaboration and input from Accenture.

CFDA+ combines CFDA membership and its Educational Initiatives communities, striving to strengthen the transition between education and industry. Established to address the challenges that graduates often face as they embark on their professional careers, CFDA+ is also a service for the more than 500 CFDA members who are recruiting from a talent pool of thousands of graduates each year.  With the addition of Accenture, CFDA+ will now be able to add critical business and design-thinking methodologies to its mentorship curriculum.

“The CFDA represents the fabric of the fashion industry and has been instrumental in giving emerging talent a series of platforms to gain real-world business and retail experience,” said Jill Standish, senior managing director of Retail at Accenture. “Working together with such a prestigious organization, we can help these designers acquire highly sought-after digital skills needed for them to be at the forefront of industry innovation, grow their businesses and drive tangible business results.”

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About CFDA
The Council of Fashion Designers of America, Inc, (CFDA) was founded in 1962 and aims to strengthen the impact of American Fashion in the global economy. In addition to hosting the CFDA Fashion Awards, the organization owns the Fashion Calendar and stages the bi-annual New York Fashion Week: Men’s. Other initiatives include the CFDA {Fashion Incubator} and the CFDA/Vogue Fashion Fund as well as several Scholarship and charitable programs. For more information, please visit www.CFDA.com, facebook.com/cfda, twitter.com/cfda, cfda.tumblr.com, and youtube.com/cfdatv.

Contact:

Aleks Vujanic
Accenture
+ 44 7500 974 814
aleks.vujanic@accenture.com

Marc Karimzadeh
CFDA
+ 1 212 768 5708
m.karimzadeh@cfda.com

Source:Accenture

Coop Italia and Accenture reinvent grocery shopping experience with the opening of Supermarket of the Future store

Coop Italia and Accenture reinvent grocery shopping experience with the opening of Supermarket of the Future store

 

COOP, Accenture and Avanade deliver a range of technologies to increase brand loyalty and store profitability

MILAN, 2016-Dec-07 — /EPR Retail News/ — Coop Italia, Italy’s largest supermarket chain, has collaborated with Accenture (NYSE: ACN) to reinvent the customer experience in grocery shopping with the opening of its Supermarket of the Future store.

The new flagship store, located in Milan’s University area of Bicocca, provides a welcoming, innovative and informative shopping environment. It merges the physical and digital to recreate the atmosphere of local open-air markets, combined with innovative digital solutions that provide useful product information, while improving store navigation.

Accenture helped Coop to completely redesign the supermarket’s information architecture. Working with Avanade, a joint venture company between Accenture and Microsoft, Accenture helped implement the IT infrastructure, and analyze and develop point-of-sale touch points. The result is a modular and flexible solution, underpinned by a Microsoft Azure cloud-based platform that can be easily scaled to a large number of stores.

“Following the great success and positive feedback we received when we showcased the Supermarket of the Future concept at Expo Milano 2015, we got straight to work to make our vision a reality,” said Marco Pedroni, President of Coop Italia. “Using their digital expertise, Accenture and Avanade have helped us redesign the grocery shopping experience through a digital journey that meets customer demand for information, engagement and functionality in a simple and intuitive way.”

The customer experience is enabled by the implementation of interactive food display tables and smart shelves to make shopping more relevant and personalized by providing customers with a range of product information. The project incorporates a series of technical solutions originally developed by Accenture for COOP at Expo Milano 2015, based on designs by MIT professor and head of Carlo Ratti Association, Carlo Ratti, the Supermarket of the Future includes:

  1. Interactive tables: Products are exhibited in the supermarket on large interactive tables where a simple movement of the hand shows augmented information about the product on a monitor, including its origins, nutritional facts, the presence of allergens, waste disposal instructions, correlated products and promotions. This augmented experience is made possible by Microsoft Kinect sensors that use body detection to interpret the customer’s gestures.
  2. Vertical shelving: In the new store the traditional layout of the shelving has been rethought and associated with a touch application, which enables the customer to navigate through the product categories, to filter and search for most suitable products, discover promotions, view detailed product information. The result is an augmented label that gives the customer deeper insight into the product they are purchasing.
  3. Real Time Data Visualization: During the journey through the store, the customer can take a look at a large real-time data visualization screen showing content including: Coop’s brand values, special daily offerings and cooking suggestions, social media information including posts on Coop’s Facebook account, top selling products and promotions for each category, facilitating an additional interaction point with the shoppers.

“Through Coop’s Supermarket of the Future, we are bringing to life how the physical and the digital are capable of converging to create an engaging and immersive grocery shopping experience,” said Alberto Pozzi, managing director in Accenture’s Retail Practice in Italy. “Coop is shaping the future of supermarkets by combining hyper personalization, deep product information and connected devices in-line with customer buying journeys. We are looking forward to continued collaboration and bringing future innovation straight into the hands of Coop’s customers.”

“Avanade is passionate about the power of digital innovation and how it can transform the customer experience. We are particularly excited to have helped Coop make the supermarket of the future concept a reality for its customers,” said Stefania Filippone, executive in Consumer Goods & Retail, Avanade, Italy.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 384,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Contacts:
Aleks Vujanic
Accenture
+ 44 7500 974 814
aleks.vujanic@accenture.com

Armando Barone
Accenture
+ 39 3485608969
armando.barone@accenture.com

Source: Accenture

Accenture to acquire leading global strategy consulting firm focused on the retail industry, Kurt Salmon

NEW YORK, 2016-Sep-23 — /EPR Retail News/ — Accenture (NYSE: ACN) has entered into an agreement to acquire Kurt Salmon, a leading global strategy consulting firm focused on the retail industry and a subsidiary of Management Consulting Group. The acquisition will expand Accenture Strategy’s capabilities in delivering end-to-end strategy consulting services to top retailers and private equity firms in a world disrupted by digital.

Completion is subject to regulatory approvals, approval of the transaction by Management Consulting Group’s shareholders and other customary closing conditions.

Founded in 1935, Kurt Salmon has more than 260 employees serving clients across the world, and offices in the U.S., Germany, UK, Japan and China. The company is known for operational strategy consulting, including logistics and supply chain, merchandising and product development, corporate strategy and due diligence, and omni-channel retail strategy.

“With digital disruption forcing retailers to rethink their entire business and operating models, we expect continued strong demand for strategy consulting services in this industry,” said Mark Knickrehm, chief executive officer, Accenture Strategy. “This acquisition will enhance our ability to deliver the industry-specific strategies that our clients are increasingly seeking, in order to drive competitiveness and operational excellence at the intersection of business and technology.”

Chris Donnelly, retail industry lead, Accenture Strategy, said, “In an environment dominated by rapidly rising customer expectations, industry convergence and low barriers to entry, our retail clients are looking for end-to-end strategy solutions to navigate this disruption. Through this acquisition, we will be able to offer our clients a powerful combination of services to help shape the transformation of the retail sector.”

Following completion of the acquisition, Kurt Salmon’s employees are expected to join the Accenture Strategy retail industry practice.

“Our retail clients are increasingly looking for agile and pragmatic solutions from industry experts that enable their transformation journey and help them gain competitive advantage,” said Brooks Kitchel, CEO of Kurt Salmon. “Joining Accenture Strategy will enable us to bring new value to our clients in a collaborative, global and client-centric environment that aligns with our company culture and mission.”

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Strategy operates at the intersection of business and technology. We bring together our capabilities in business, technology, operations and function strategy to help our clients envision and execute industry-specific strategies that support enterprise wide transformation. Our focus on issues related to digital disruption, competitiveness, global operating models, talent and leadership help drive both efficiencies and growth. For more information, follow @AccentureStrat or visit www.accenture.com/strategy.

About Kurt Salmon
Kurt Salmon is a global management consulting firm dedicated to building the market leaders of tomorrow. More than just partnering with our clients, we ally with them, integrating ourselves seamlessly into their organizations in order to develop innovative, customized solutions for their 21st-century business issues.

Succeeding in today’s increasingly complex, consumer-driven environment is an enormous challenge. But companies need to look beyond today; they need to position themselves for continued success in the even more uncertain future. That’s where Kurt Salmon comes in.

We call it delivering “success for what’s next.” The results are transformative.

www.kurtsalmon.com

Forward-Looking Statements
Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook” and similar expressions are used to identify these forward-looking statements. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those expressed or implied. These include, without limitation, risks that: Accenture, Kurt Salmon and Management Consulting Group will not be able to close the transaction in the time period anticipated, or at all, which is dependent on the parties’ ability to satisfy certain closing conditions; the transaction might not achieve the anticipated benefits for Accenture; Accenture’s results of operations could be adversely affected by volatile, negative or uncertain economic conditions and the effects of these conditions on the company’s clients’ businesses and levels of business activity; Accenture’s business depends on generating and maintaining ongoing, profitable client demand for the company’s services and solutions, and a significant reduction in such demand could materially affect the company’s results of operations; if Accenture is unable to keep its supply of skills and resources in balance with client demand around the world and attract and retain professionals with strong leadership skills, the company’s business, the utilization rate of the company’s professionals and the company’s results of operations may be materially adversely affected; the markets in which Accenture competes are highly competitive, and Accenture might not be able to compete effectively; Accenture could have liability or Accenture’s reputation could be damaged if the company fails to protect client and/or company data or information systems as obligated by law or contract or if the company’s information systems are breached; Accenture’s results of operations and ability to grow could be materially negatively affected if the company cannot adapt and expand its services and solutions in response to ongoing changes in technology and offerings by new entrants; the company’s results of operations could materially suffer if the company is not able to obtain sufficient pricing to enable it to meet its profitability expectations; if Accenture does not accurately anticipate the cost, risk and complexity of performing its work or if the third parties upon whom it relies do not meet their commitments, then Accenture’s contracts could have delivery inefficiencies and be less profitable than expected or unprofitable; Accenture’s results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates; Accenture’s profitability could suffer if its cost-management strategies are unsuccessful, and the company may not be able to improve its profitability through improvements to cost-management to the degree it has done in the past; Accenture’s business could be materially adversely affected if the company incurs legal liability; Accenture’s work with government clients exposes the company to additional risks inherent in the government contracting environment; Accenture might not be successful at identifying, acquiring or integrating businesses, entering into joint ventures or divesting businesses; Accenture’s Global Delivery Network is increasingly concentrated in India and the Philippines, which may expose it to operational risks; changes in Accenture’s level of taxes, as well as audits, investigations and tax proceedings, or changes in the company’s treatment as an Irish company, could have a material adverse effect on the company’s results of operations and financial condition; as a result of Accenture’s geographically diverse operations and its growth strategy to continue geographic expansion, the company is more susceptible to certain risks; adverse changes to Accenture’s relationships with key alliance partners or in the business of its key alliance partners could adversely affect the company’s results of operations; Accenture’s services or solutions could infringe upon the intellectual property rights of others or the company might lose its ability to utilize the intellectual property of others; if Accenture is unable to protect its intellectual property rights from unauthorized use or infringement by third parties, its business could be adversely affected; Accenture’s ability to attract and retain business and employees may depend on its reputation in the marketplace; if Accenture is unable to manage the organizational challenges associated with its size, the company might be unable to achieve its business objectives; any changes to the estimates and assumptions that Accenture makes in connection with the preparation of its consolidated financial statements could adversely affect its financial results; many of Accenture’s contracts include payments that link some of its fees to the attainment of performance or business targets and/or require the company to meet specific service levels, which could increase the variability of the company’s revenues and impact its margins; if Accenture is unable to collect its receivables or unbilled services, the company’s results of operations, financial condition and cash flows could be adversely affected; Accenture’s results of operations and share price could be adversely affected if it is unable to maintain effective internal controls; Accenture may be subject to criticism and negative publicity related to its incorporation in Ireland; as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent annual report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

Contacts:

Justyna Gnyp
Accenture
+ 44 750 012 4567
justyna.gnyp@accenture.com

Anthony Hatter
Accenture
+ 44 7810 756 138
anthony.hatter@accenture.com

Source: Accenture

Accenture to extends SAP’s fashion management capabilities to next-generation fashion management solution

NEW YORK and WALLDORF, Germany, 2016-Sep-15 — /EPR Retail News/ — Accenture (NYSE: ACN) and SAP (NYSE: SAP) launched an initiative to extend SAP’s current fashion management capabilities to a next-generation fashion management solution that will be designed to accelerate the digital transformation journey for fashion, accessory and luxury retail brands. The announcement comes after both companies announced in January a comprehensive program of ongoing collaboration on the core development and go-to-market for SAP S/4HANA®.

Accenture will help bring this vision to life in an in-memory edition of the solution, which plans to enable vertical integration across retail, wholesale and manufacturing channels.

“SAP and Accenture bring a culture of co-innovation to the table that has allowed us to collectively innovate and accelerate our development road map. The new solutions we are creating show a committed investment in our clients’ future success,” said Achim Schneider, global head, Retail Industry Business Unit, SAP.

The next-generation fashion management solution aims to take advantage of the technology capabilities of SAP S/4HANA, the flexibility of cloud services and Accenture’s deep retail industry knowledge. It is expected to help retailers build omnichannel solutions that manage inventory requirements more easily and effectively, and accelerate time-to-value to enable a customer-centric business. Retailers should be able to simultaneously view and manage retail, wholesale and manufacturing channels, allowing them to analyze and direct where and how products are stocked based on specific business rules.

“Retail demands speed – whether interacting with customers, bringing new products to market, expanding into new geographies, integrating merged companies or driving operational efficiencies. Working to extend SAP S/4HANA to the fashion industry is the first of many planned actions in our collaboration,” said Jill Standish, Senior Managing Director of Retail at Accenture. “Together, we combine the best thinking, IP and experts at all levels, including development, go-to-market, customer support and outcomes. With our access to the platform code for SAP S/4HANA and our deep retail delivery capabilities, we are well-positioned to help retailers drive the most business value from SAP solutions and meet the unique needs of their industry now and in the future.”

In addition to building out core components, Accenture is working with SAP to create proprietary product extensions. With the help of Accenture, the next-generation fashion management solution from SAP will offer a truly vertical solution via end-to-end scenario integration across the extended retail supply chain. SAP S/4HANA enables game-changing new processes such as multichannel material requirements planning and order allocation with the ability to simulate scenarios that allow fashion organizations to effectively and efficiently run their businesses.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About SAP
As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device — SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable approximately 320,000 business and public sector customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.

Contacts:

Julie Bennink
Accenture
+ 1 312 693 7301
julie.l.bennink@accenture.com

Aleks Vujanic
Accenture
+ 44 7500 974 814
aleks.vujanic@accenture.com

Jason Loesche
SAP
+ 1 484 437 0015
j.loesche@sap.com

Stacy Ries
SAP
+ 1 484 619 0411
stacy.ries@sap.com

Source: Accenture

Accenture: Retailers and consumer packaged goods companies must improve their understanding of the millennial generation in Asia

Accenture: Retailers and consumer packaged goods companies must improve their understanding of the millennial generation in Asia
Accenture: Retailers and consumer packaged goods companies must improve their understanding of the millennial generation in Asia

 

SINGAPORE, 2016-Sep-07 — /EPR Retail News/ — Retailers and consumer packaged goods (CPG) companies must improve their understanding of the millennial generation in Asia, according to Accenture, with millennials set to dominate the consumer market in the region.

Looking at the millennial generation in the region, Accenture analysis from a number of research reports including Accenture Adaptive Retail and the “The future is now: understanding the new Asian consumer” reveals the extent to which this group is set to dominate spending across the region. This potential impact highlights the need for retailers and CPG companies to embrace digital solutions so they can achieve the connected and integrated shopping experience that millennials are seeking.

The opportunity is here and now
According to Accenture’s analysis e-commerce adoption continues to increase, with sales in the Asia Pacific region expected to rise 300 percent to US$2.6 trillion by 2020. Millennials in Asia will have more spending power than any previous generation – estimated to be US$6 trillion in disposable income by 2020. Millennials represent more than 45 percent of Asia Pacific’s population, and with 60 percent of the world’s millennials expected to live in Asia by 2020, retailers and CPG companies must improve their understanding of this tech-savvy, media-connected generation to capitalize on the huge opportunity and capture this powerful customer segment.

Speaking at the Accenture World of ME showcase at the Millennial 20/20 summit in Singapore, Teo Correia, senior managing director in Accenture’s Consumer Goods and Services practice, said, “Digital is transforming the industry globally by empowering customers with more choices, insights and control. Millennials expect easy and delightful experiences that are tailored to their interests and lifestyles. They are more difficult to predict, increasingly segmented, and devoted to powerful brands and engaging shopping experiences. To win their loyalty, it is imperative for brands to keep it simple but make it personal using data-driven applications.”

Millennials are shopping on the go and demanding more
Consumers are increasingly embracing digital technology and services as part of their everyday life. Today, Asia accounts for the largest number of smartphone users globally at over 50 percent. Within the region, Singapore and Australia have the highest smartphone penetration globally at over 80 percent. Meanwhile, millennials in the region spend an average of 2.8 hours per day (or 42.5 days per year) on their smartphones, and over 40 percent of millennials have shopped via their smartphone.

Accenture’s analysis suggests that millennials are more open to receiving advice than other customer segments. Retailers and CPG companies are trying to meet this generational need through personalization – but must ensure their methods are acceptable to consumers. For example, in China and Japan:

  • Sixty percent of millennials surveyed, compared to 47 percent of consumers overall, are comfortable with giving retailers access to their information in exchange for more personalized experiences.
  • In stores, 77 percent of millennials approve of items being automatically discounted for loyalty points and discounts, yet only 37 percent were interested in sales associates asking about their recent purchases.
  • Sixty-one percent of this group wants promotions sent to them online for items they are considering.

“We see successful brands ramping up their data and analytics capabilities to enable personalised customer experiences and pricing based on loyalty, purchase history, and demographics,” added Correia. “They are increasingly utilizing predictive analytics to provide personalized service offerings, and taking advantage of location-based services to embed themselves within customer lifestyles. The key to success is communication with the customer on every level. The customer has to have a satisfying brand experience from the very beginning of the experience to the end.”

Even buying a car is a new experience
In an upcoming research report by Accenture on the automotive retail market, millennial car buyers indicate they are more likely to be seeking excellent customer experience than other groups. In China millennials have a strong affinity to the car-maker’s flagship dealership, with 40 percent of millennials preferring this buying format. In addition, Accenture’s research has found that millennials want digital advice but at the same time seek personal interaction. Finally, when buying a car, millennials don’t want to wait for their purchase once they have decided on a model to buy, with 87 percent of Chinese millennials ranking “immediate availability” of the desired model after configuration as important in the buying process.

Digital solutions for a digitally empowered generation
At the Millennial 20/20 summit, Accenture is staging The World of ME, a pop-up concept store of the near-future, which demonstrates some of the most innovative products, services and experiences in the consumer retail sector that Accenture believes will impact the Asia Pacific region. It examines the evolving relationship between millennials and retailers, featuring start-ups from around the globe.

“The key challenge today is ‘digital innovation at speed’ and at Accenture, we believe that start-ups and big brands have something to admire in each other and to learn from each other,” continued Correia. “The pace of change has increased and in a world where new markets and services are created almost overnight, connecting and collaborating to enhance their operations, services and business to better serve their customers will separate winning retailers from the laggards.”

Methodology
Accenture surveyed more than 10,000 consumers across 13 countries for the Adaptive Retail Research report. As part of the study Accenture drew out 746 millennial respondents who shopped online and in stores during the last three months of 2015 in China and Japan. Sourced from panel data, survey respondents were vetted by ESOMAR, which adheres to strict international guidelines for market research. The sample of shoppers came from seven equally weighted sectors: apparel; consumer electronics; department stores; discount, mass, and hypermarket stores; grocery stores; drug stores; and home improvement outlets. The survey’s respondents represent a range of gender, generation, household income level and place of residence. The survey screened all shoppers for regular Internet and smartphone use and has a 95 percent confidence level with a margin of error of plus or minus 3.6 percent.

Accenture also carried out a range of qualitative and quantitative research for “The future is now: understanding the new Asian consumer” report. It included the creation of “online consumer communities” across China, Indonesia and Singapore to better understand e-commerce preferences, pain-points, and motivations in relation consumer goods and services purchases. The communities were active from December 2015 to January 2016. In addition, Accenture hosted interviews with a sample of senior level executives with a strong exposure to the CPG industry. and desk research was used to complement this.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Contact:

Caroline Douglas
Accenture
+ 35 3 87 680 0074
caroline.douglas@accenture.com

Source: Accenture

###

Accenture research: retailers’ inflexible operating models are hindering their ability to be competitive and achieve growth

NEW YORK, 2016-Jul-20 — /EPR Retail News/ — New research from Accenture (NYSE: ACN) shows that retailers’ inflexible operating models are hindering their ability to be competitive and achieve growth. The findings highlight the need for retailers to become more agile – constantly learning about their customers and flexing to deliver relevant, engaging and useful interactions with consumers.

The research, Increasing Agility to Fuel Growth and Competitiveness, surveyed 700 executives across 13 industries in nine geographies about the challenges and opportunities associated with creating cost-competitive operating models and reinvesting in growth. Accenture also polled retail industry analysts on the industry environment and retailers’ performance, as well as their view of these challenges and opportunities.

The research found that the majority of retailers (88 percent) are focused on getting leaner to free up the funds necessary to reinvest in growth. When it comes to reinvesting those cost savings, most retailers see investing in digital and entering new markets as keys to driving growth. This is consistent with where industry analysts see growth opportunities. Just over half of retailers (52 percent) strongly feel their businesses are investing in innovation in order to gain a competitive advantage with primary areas of focus being expanding into new geographies (cited by 60 percent), digital technologies (54 percent) and enhancing customer experiences (52 percent).

“The retail industry is evolving faster than ever, and there are tremendous opportunities for retailers to increase adaptability and competitiveness,” said Courtney Spitz, managing director in Accenture Products’ Retail Practice. “It is encouraging that the majority of retailers are willing to use new business models, including partners for business services, shared services, and digital solutions, to drive value and growth. Digital – when part of the overarching business strategy – can simultaneously enhance flexibility and reduce operating costs as well as contribute to growth in new markets and channels.”

Opportunities to Achieve Growth
According to Accenture’s research, retailers see inflexible operating models as a core challenge, with only 17 percent (compared to 25 percent of other industry respondents) saying they have an agile operating model that can adapt to consistently deliver on strategy and execute activities that drive value for the organization. Barriers to advancing their operating models, according to retail executives surveyed, include technology (cited by 46 percent), the cost of the effort (42 percent) and experience to lead the transformation (42 percent).

The research also reveals that retailers are further challenged when it comes to executing cost reduction programs and prioritizing growth investments. Only 38 percent of retail executives surveyed said their companies are prioritizing reinvestment of cost savings in alignment with the business strategy, indicating they are likely weakening efforts and slowing progress.

How to Become an Adaptive Retailer
In order to achieve the adaptability necessary to spur and sustain growth, Accenture recommends retailers take the following three actions:

  1. Rethink the operating model: Digitizing operations and ensuring operating models are fully digital-centric will help enable adaptive retailing, reducing the lead time from product planning to sales, and in turn fuelling growth. Taking it a step further, operating in the cloud will grant businesses access to additional information and technologies.
  2. Make “digital inside” a key element of the business strategy: Digital should be infused in retailers’ core business strategy to help reduce operating costs and increase agility. Digital enhances retailers’ ability to gain and use customer insights to other personalized omni-channel experiences that seek to address customer needs. To be digital inside, retailers should embed analytics everywhere, enable talent with digital tools and adopt multi-speed IT, among other tactics.
  3. Gain everyone on board: Success boils down to leadership support, change management and governance. Retail businesses need to make sure leadership is aligned – from using data to support business decisions, to fully communicating the business strategy, value drivers and anticipated outcomes. Retailers should also organize a dedicated transition team throughout the transformation to becoming an adaptive retailer.

Methodology
Accenture conducted quantitative and qualitative research across 700 executives in 13 industries and nine geographies to analyze the challenges and opportunities associated with creating cost-competitive operating models and reinvesting in growth. In parallel, Accenture interviewed 65 industry analysts across these industries to understand what external stakeholders measure, value and expect from the companies they cover.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Contacts:

Aleks Vujanic
Accenture
+ 44 7500 974 814
aleks.vujanic@accenture.com

Source: Accenture

Accenture expands digital transformation capabilities for retailers with the acquisition of German-based consultancy dgroup

HAMBURG, 2016-Jun-26 — /EPR Retail News/ — Accenture (NYSE: ACN) has entered into an agreement to acquire dgroup, a German-based consultancy that delivers end-to-end management consulting services to help companies achieve digital transformation. The acquisition will increase Accenture’s digital consulting capabilities in the German market and strengthen the broad range of services Accenture provides to support digital transformation, primarily for retail and consumer goods companies.

dgroup, which was founded in 2001, employs approximately 60 people and has locations in Hamburg and Dusseldorf. Terms of the acquisition were not disclosed, and completion of the acquisition is subject to customary closing conditions.

dgroup provides a range of services, primarily for retail and consumer goods companies, which include e-commerce and multi-channel services, online marketing and analytics, application development, IT architecture and project management. It offers consulting advice and methodologies to support digital innovation and it provides clients with transformation and execution services to develop new digital ventures.

“The acquisition of dgroup will help expand Accenture’s leading combination of digital transformation capabilities in Germany,” said Michael Brueckner, managing director, Accenture, Austria, Switzerland and Germany. “dgroup’s local market experience coupled with Accenture’s global reach, industry knowledge and technology expertise will enhance Accenture’s capabilities and talent in digital and management consulting, bringing together a highly skilled team focused on digital excellence. Not only will Accenture have a greater presence in the digital market, we will be better placed to make our extensive global digital transformation capabilities available to all clients.”

“dgroup has established a reputation for agile approaches to digital transformation and execution in Germany,” said Mathias Gehrckens, co-founder and managing partner, dgroup. “We are excited to join the global Accenture family and adding our knowledge and expertise to Accenture’s global capabilities. Together we will bring new value to a greater range of clients.”

“Retail and consumer goods companies are among the most affected by digital disruption. Millennial consumers in particular expect digital interaction and a personalized customer experience. To meet the future needs of these digital consumers, retail and consumer goods clients are rethinking their commercial operating models and require increasing support for digital transformation,” said Brueckner. “This acquisition supports Accenture’s strategy of building digital capabilities to provide end-to-end digital transformation services.”

In 2015, dgroup won the brand eins award for “Best Consultancy 2015″ and was among the “Top 10 Management Consultancies for Internet / Media”.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Forward-Looking Statements
Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook” and similar expressions are used to identify these forward-looking statements. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those expressed or implied.

These include, without limitation, risks that: the company and dgroup will not be able to close the transaction in the time period anticipated, or at all, which is dependent on the parties’ ability to satisfy certain closing conditions; the transaction might not achieve the anticipated benefits for the company; the company’s results of operations could be adversely affected by volatile, negative or uncertain economic conditions and the effects of these conditions on the company’s clients’ businesses and levels of business activity; the company’s business depends on generating and maintaining ongoing, profitable client demand for the company’s services and solutions, and a significant reduction in such demand could materially affect the company’s results of operations; if the company is unable to keep its supply of skills and resources in balance with client demand around the world and attract and retain professionals with strong leadership skills, the company’s business, the utilization rate of the company’s professionals and the company’s results of operations may be materially adversely affected; the markets in which the company competes are highly competitive, and the company might not be able to compete effectively; the company could have liability or the company’s reputation could be damaged if the company fails to protect client and/or company data or information systems as obligated by law or contract or if the company’s information systems are breached;

the company’s results of operations and ability to grow could be materially negatively affected if the company cannot adapt and expand its services and solutions in response to ongoing changes in technology and offerings by new entrants; the company’s results of operations could materially suffer if the company is not able to obtain sufficient pricing to enable it to meet its profitability expectations; if the company does not accurately anticipate the cost, risk and complexity of performing its work or if the third parties upon whom it relies do not meet their commitments, then the company’s contracts could have delivery inefficiencies and be less profitable than expected or unprofitable; the company’s results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates; the company’s profitability could suffer if its cost-management strategies are unsuccessful, and the company may not be able to improve its profitability through improvements to cost-management to the degree it has done in the past; the company’s business could be materially adversely affected if the company incurs legal liability;

the company’s work with government clients exposes the company to additional risks inherent in the government contracting environment; the company might not be successful at identifying, acquiring or integrating businesses, entering into joint ventures or divesting businesses; the company’s Global Delivery Network is increasingly concentrated in India and the Philippines, which may expose it to operational risks; changes in the company’s level of taxes, as well as audits, investigations and tax proceedings, or changes in the company’s treatment as an Irish company, could have a material adverse effect on the company’s results of operations and financial condition; as a result of the company’s geographically diverse operations and its growth strategy to continue geographic expansion, the company is more susceptible to certain risks;

adverse changes to the company’s relationships with key alliance partners or in the business of its key alliance partners could adversely affect the company’s results of operations; the company’s services or solutions could infringe upon the intellectual property rights of others or the company might lose its ability to utilize the intellectual property of others; if the company is unable to protect its intellectual property rights from unauthorized use or infringement by third parties, its business could be adversely affected; the company’s ability to attract and retain business and employees may depend on its reputation in the marketplace;

if the company is unable to manage the organizational challenges associated with its size, the company might be unable to achieve its business objectives; any changes to the estimates and assumptions that the company makes in connection with the preparation of its consolidated financial statements could adversely affect its financial results; many of the company’s contracts include payments that link some of its fees to the attainment of performance or business targets and/or require the company to meet specific service levels, which could increase the variability of the company’s revenues and impact its margins;

if the company is unable to collect its receivables or unbilled services, the company’s results of operations, financial condition and cash flows could be adversely affected; the company’s results of operations and share price could be adversely affected if it is unable to maintain effective internal controls; the company may be subject to criticism and negative publicity related to its incorporation in Ireland; as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent annual report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

Contact:
 
Anthony Hatter
Accenture
+ 44 7810 756 138
anthony.hatter@accenture.com

Source: Accenture

Jill Standish named Senior Managing Director Retail at Accenture

Retail Industry Veteran Jill Standish Joins Accenture; Named Head of Company’s Retail Industry Practice

NEW YORK, 2016-Apr-15 — /EPR Retail News/ — Accenture announced today that Jill Standish has joined Accenture Consulting and been named Senior Managing Director, Retail. As the head of Accenture’s Retail practice, Ms Standish will focus on the business strategy and ongoing development and execution of retail industry strategy for clients. Ms Standish will oversee Accenture’s offerings and assets, guide growth and capability development as well as manage the retail industry client portfolio, with a focus on driving business transformation for clients.

“I am delighted to welcome Jill to our senior leadership team,” said Sander van’t Noordende, Group Chief Executive – Products. “Jill is a recognized leader in the industry and her experience and leadership skills will be valuable assets as we continue to execute our strategy and deliver value for our clients.”

Ms. Standish brings over 20 years of experience to Accenture with previous leadership positions across sales, marketing and consulting. Her most recent role was at Oracle where she was Senior Vice President and General Manager for the Retail Business Unit. Prior to that, Ms Standish was the global leader for IBM’s Global Business Services retail consulting practice. Throughout her career she has worked on digital and store transformation projects with leading global retail clients.

Ms Standish was named by Consulting Magazine as one of their Top 25 Consultants for her vision and strategy in the Retail Industry in 2013. She serves on the Advisory Board of the Fashion Institute of Technology (FIT) in New York and is an active member of the National Retail Federation. She is also on the board of directors for the Women’s Center of Greater Danbury; a non-profit organization supporting women and teens.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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Contact:

Caroline Douglas
Accenture
+ 35 3 87 680 0074
caroline.douglas@accenture.com

Accenture extends its application management services contract with Coop

Coop renews its Application Management Services Contract with Accenture

STOCKHOLM, 2016-Mar-11 — /EPR Retail News/ — Accenture (NYSE: ACN) has extended its application management services contract with Coop, the Swedish Cooperative Union KF’s grocery retail business unit, for another five-year period. Financial terms were not disclosed.

The contract is designed to help Coop further enhance operational efficiency and reduce technology costs while enabling them to meet existing and future dynamic business needs.

Accenture will continue to manage applications in all of Coop’s key business and operational areas, including supply chain, merchandising, finance, data warehouse and human resources.

“Accenture’s retail experience, combined with extensive knowledge of application and digital capabilities, make them the natural choice to continue to enhance our portfolio of applications,” said Stefan Hasselgren, CIO of Coop. “The agreement will further strengthen our ability to respond to the ever changing consumer demands in a digital and highly competitive environment.”

Anders Östlund, managing director in Accenture’s Retail practice, said, “Coop operates in an extremely competitive sector and recognizes the importance of having agile and responsive IT services. The work that Accenture is delivering for Coop enables it to focus on its core business activities and strengthen its market position as well as achieve cost savings, while benefiting from enhanced and future-ready application management services that can respond rapidly.”

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About Coop
Coop is a leading and cooperative owned grocery retailer in Sweden with 665 stores, 12000 employees and has 3.4 million members. Coop is leading the industry in the sustainability agenda. Together with the retail consumer societies, Coop accounts for 21% of the grocery retail market in Sweden. Its home page is www.coop.se

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Contacts:

Anna Markelius
Accenture
+ 46 8451 3452
anna.markelius@accenture.com

Accenture UK Holiday Shopping Survey: spending on Christmas purchases is set to increase this year

  • One in five shoppers plan to spend more this Christmas season than last year, and almost half (43 percent) of UK shoppers feel optimistic about their financial situation
  • Over half (53 percent) of respondents anticipate doing the majority of their Christmas shopping online
  • Barriers to continued growth in mobile shopping, include concerns about privacy or security
  • Food and drink has overtaken clothing as the most popular items for shoppers to buy as a gift

LONDON, 2015-11-23 — /EPR Retail News/ — With less than five weeks until gifts are unwrapped across the country, spending on Christmas purchases is set to increase this year, with one in five consumers planning to spend more than last year. A further two thirds (68 percent) plan to maintain their levels of spending, according to new research from Accenture.

Almost half (43 percent) of UK shoppers surveyed are either confident about how much they have to spend this Christmas, or feel optimistic about their financial situation more generally, pointing to a promising period for retailers.

Now in its second year, the Accenture UK Holiday Shopping Survey offers insights into consumer buying patterns during the Christmas period. It gives an indication of retail performance expectations both on the high street and online at a key time for the sector. Over 1,500 UK shoppers from around the country were surveyed about their Christmas shopping intentions.

While spending is set to increase, British shoppers still can’t resist a bargain with a quarter (24 percent) of shoppers seeing a discount of between 20 percent – 29 percent as enough to convince them to buy a product. Almost half (48 percent) of respondents report that in-store promotions enhance their shopping experience.

“The intention of consumers to spend more this Christmas points to what should be a strong trading period for retailers,” said Matt Prebble, managing director, Retail, Accenture UK & Ireland. “We found that 35 percent of consumers have already started purchasing their Christmas gifts, giving retailers an extended period to drive revenue. To ensure they capitalise on this opportunity, retailers should make sure they are offering a seamless experience with targeted offers and promotions extending across all of the digital and physical channels.”

Over half (53 percent) of the respondents anticipate doing the majority of their Christmas shopping online with 44 percent planning to do the majority of shopping in-store. The growth of mobile shopping, in particular, is set to have an impact on spending this holiday season, with 41 percent of consumers citing better discounts and deals as a reason to shop using a mobile, smartphone or tablet.

There are barriers to continued growth in mobile shopping, however. More than a third (39 percent) of consumers are concerned about privacy or security, with an additional 31 percent citing concerns about the fact that not all sites are mobile enabled. Given the increasing prevalence of mobile, this presents both an opportunity and a risk for retailers over the holiday season.

“Consumers want to shop via any channel, at any time,” said Prebble. “So it is critical that retailers begin to think with a mobile first approach to ensure they provide services in a way that the customer wants, or they could risk losing trade to their competition.”

Increased levels of spending seem set to be driven by an increased demand for food and drink gifts, with almost two thirds (64 percent) of shoppers planning on buying such items, up from 49 percent last year.

However, the survey delivered potentially bad news for those hoping for a new Christmas jumper. In an indication of shifting consumer trends, only half (51 percent) of consumers are planning to buy clothing as a present this holiday season, down from two thirds (64 percent) in 2014.

Despite the confidence and increased spending intentions, consumers are still worried about external factors potentially impacting their Christmas budget. More than a third (39 percent) are concerned about an unexpected emergency reducing how much they have to spend on Christmas gifts, with energy bills (32 percent) and rising food bills (30 percent) also having the potential to cut into Christmas spending.

Methodology
Accenture conducted an online survey with Coleman Parkes using a representative sample of 1,513 UK consumers in September and October 2015.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 358,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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Contact:

Molly McDonagh
Accenture UK
+ 44 (0)7825 023 622
molly.mcdonagh@accenture.com

SOURCE:  Acccenture

U.S. consumers show dramatic increase in their spending expectations this holiday season – Accenture’s holiday shopping survey

More U.S. Shoppers Plan to Increase Holiday Spending, Annual Accenture Survey Reveals

Consumers are willing to share personal information with retailers in order to receive personalized offers

U.S. Holiday Shopper Profile Highlights:

  • Forty percent plan to spend more on their holiday shopping this year, up from 25 percent in 2014.
  • Online is the preferred shopping option as compared to in-store though one in 10 think they will use a particular channel depending on what they are purchasing.
  • Sixty-five percent prefer to purchase products from the website of a brick-and-mortar retailer (versus other online stores), due to convenience, trust and security.
  • Half of consumers are likely to shop on Thanksgiving, while 28 percent believe Thanksgiving should be spent with family.
  • Fifty-one percent are willing to share personal information with retailers in order to receive personalized offers from retailers, up from 33 percent in 2014.
  • Webrooming and showrooming will be prevalent among U.S. shoppers, with 69 percent and 65 percent likely to participate in each respectively.
  • Sixty-one percent of shoppers are influenced by social media when making purchasing decisions.

NEW YORK, 2015-11-5 — /EPR Retail News/ — Sparked by increasing optimism around consumers’ personal financial situations, U.S. consumers are showing a dramatic increase in their spending expectations this holiday season, with 40 percent planning to spend more on holiday shopping this year, versus just 25 percent saying the same last year according to Accenture’s annual holiday shopping survey.

The Accenture Holiday Shopping Survey found that while consumers are willing to spend more this year, they are still enticed by a good deal. Eighty-seven percent of shoppers are typically persuaded by discounts of 20 percent or more to purchase an item, with 23 percent being persuaded by discounts of just 20 – 29 percent.

While some retailers are closing their doors on Thanksgiving, consumers remain enthusiastic about shopping that day with 50 percent likely to do so, up from 45 percent in 2014. On par with 2014, 63 percent of consumers plan to shop on Black Friday. Consumers are split between planning to shop via their laptop/desktop on Thanksgiving (43 percent) and Black Friday (42 percent), while 40 percent and 42 percent plan to shop in-store on Thanksgiving and Black Friday respectively. Younger shoppers especially males are the most likely to shop on Thanksgiving day/night. Under a third (between 28 percent – 32 percent) of this group will purchase between 50 percent – 100 percent of their items in-store or on laptop/desktop.

“With consumers willing to spend more on holiday purchases again this year, this holiday season represents a strong opportunity for retailers,” said Patricia Walker, Senior Managing Director, Products, and North America Retail Practice Lead at Accenture. “However, in order to capitalize on the opportunity, retailers need to focus on offering a seamless experience for shoppers who will be shopping both online and in-store. As consumers make digital technology a natural part of their lives, their shopping habits have evolved rapidly. If they experience personalization on one channel, they start to expect it across all channels. This represents a great opportunity for retailers who take advantage of new and emerging digital technologies to enhance the shopping experience.”

Consumers Want a Personalized Holiday Shopping Experience
Despite increased instances of cybersecurity breaches across multiple industries in the past year, consumers are increasingly open to sharing personal information with retailers in order to receive personalized offers. The Accenture survey revealed that 51 percent of U.S. consumers are willing to share personal information, up from 33 percent indicating a willingness to do so in 2014. Meanwhile, one quarter (24 percent) are unsure and another quarter (25 percent) are unlikely to share personal information.

When it comes to enticing shoppers to share their personal information and shopping preferences, respondents revealed that discounts and coupons (cited by 72 percent) are the most popular catalysts, while rebate schemes (cited by only 23 percent) are the least likely to entice them. Additionally, when considering channels, e-mail (cited by 53 percent) and in-store promotions (cited by 53 percent) are the channels where consumers feel they are most enticed by offers and coupons.

“What we see is that consumers are prepared to share personal information in order to get personalized benefits. Fifty-six percent of respondents prefer discounts or deals to be proactively sent to them, with those aged 18 – 35 wanting these discounts to be highly personalized and relevant. For retailers, it is important that they strike the right balance in the customer relationship to create trust, engagement, affinity, desire and delight. Retailers must be able to adapt their approach to address the privacy needs of each individual customer,” said Walker.

Webrooming and Showrooming
The Accenture survey revealed that more than 69 percent of U.S. shoppers are likely to participate in ‘webrooming’ (shopping for products online before visiting the retail store to make their purchase) and 65 percent are likely to participate in ‘showrooming’ (visiting a store to review a product before purchasing it online). Among those likely to take part in webrooming, top reasons for doing so included preferring to touch and feel the product before purchasing it (cited by 49 percent), wanting to make sure a product is in stock before going in-store to purchase it (cited by 46 percent) and to avoid paying for shipping (cited by 42 percent).

Interestingly, most 18 – 44 year olds are likely to use “showrooming” while all age groups are happy to use “webrooming.” Nearly half of females (46 percent) will use “webrooming” to avoid the cost of shipping.

For those consumers purchasing items online and picking them up in-store, 67 percent, up from 57 percent in 2014, are likely to buy additional items during their in-store visit.  Females between the ages of 25 – 34 are the group most likely to buy additional items when using the in-store pick up option.

Holiday Shopping Channel Preferences 
Online is the preferred shopping option (for 54 percent of respondents) as compared to in-store where a retailer has a presence in both channels, although one in 10 think they will use a particular channel depending on what they are purchasing.

Sixty-one percent of consumers surveyed say social media will have some influence on their purchasing decisions, with the 18 – 44 age demographic being the most influenced by social media. Key reasons for social media’s influence included being able to see what’s trending in real-time and what other shoppers are buying (cited by 46 percent) and feeling the ads and offers on social media are highly relevant to them (cited by 33 percent).

“Retail is everywhere, and no longer about a location or a channel. Today’s on-the-go nature of consumers has influenced shifts in channel preferences. While we know consumers value content and social media that reflects their lifestyles, our research shows us that social media has very little influence on the purchasing decisions of those aged 45 and over. The younger shoppers who are influenced by social media mostly like to see what’s trending and what others are buying,” said Walker.

For consumers planning to visit brick-and-mortar stores this holiday season, the top three factors that would enhance their in-store shopping experience are in-store promotions (cited by 55 percent), being able to touch, feel and see items in person (cited by 46 percent) and seamless operations such as short lines and quick service (cited by 42 percent). When it comes to technology enhancing the in-store experience, most consumers ranked digital coupons as the most important technology, followed by self-service payment options and kiosks with digital set-ups.

Additional trends highlighted by the survey include:
Discount, Deals and Benefits

  • Fifty-six percent of shoppers prefer to be targeted proactively with discounts and deals, compared with only 20 percent who prefer to seek out deals themselves.
  • Among benefits offered by retailers, 39 percent of shoppers plan to take advantage of competitor price matching on the spot, while only 18 percent plan to take advantage of Lay-Away.
  • Just under half (42 percent) of females aged 18 – 44 years will take advantage of purchasing online and having it delivered in-store whilst 48 percent of younger males are more interested in competitor price matching.

U.S Shoppers Gear Up for Thanksgiving and Black Friday

  • Thirty-five percent of shoppers believe Black Friday will offer the best deals, while 20 percent believe Cyber Monday will offer the best deals.
  • Fewer shoppers than in previous years (28 percent, down from 32 percent in 2014 and 41 percent in 2013) believe that Thanksgiving should be spent with family versus holiday shopping.
  • A quarter (24 percent) of women start shopping early or randomly throughout the year with an even higher percentage (37 percent) starting in the autumn period whilst a fifth (22 percent) of men go gang-busters from Thanksgiving/Black Friday or start around December when they get into the Holiday festivities.
  • For men who shop late, they are hoping to have better discounts, especially males aged 25 – 34. Of note, 100 percent of 35 – 44 year old men say they are too busy to shop earlier followed by three quarters (75 percent) of younger males. The women who shop late do so because they want more time to save.

The Holiday Shopping List

  • For the most popular items shoppers plan to buy, apparel topped the list (cited by 69 percent versus 56 percent in 2014) and gift cards came in second (cited by 64 percent versus 57 percent in 2014).
  • Thirty-nine percent of shoppers will spend an average of $26 to $50 on a gift card this holiday season, mostly from discount retailers (46 percent) and restaurants (45 percent), which were also top choices in the 2014 survey.  Over half (53 percent) of those between 45 – 59 years spend more on restaurants.

Online and In-store Frustrations

  • Top frustrations keeping consumers from purchasing more goods online include: shipping costs (cited by 60 percent); not being able to see, touch and feel the product (cited by 49 percent); shipping delays (cited by 36 percent); and security concerns (cited by 29 percent).
  • Top frustrations keeping consumers from purchasing more goods in-store include: long waiting lines and crowds (cited by 65 percent); distance to store locations (cited by 35 percent); parking challenges (cited by 34 percent); and lack of desired inventory options at a particular store (cited by 30 percent).
  • Only two percent of consumers are planning to do the majority of their holiday shopping on mobile devices, with most (43 percent) citing privacy and security issues as a major reason for not shopping on mobile devices.

Methodology
Accenture conducted an online survey using a representative sample of 1,537 U.S. consumers in September and October 2015.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 358,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Contact:

Caroline Douglas
Accenture
+ 35 3 87 680 0074
caroline.douglas@accenture.com
SOURCE: Acccenture