Lagardere Travel Retail brings Aelia Duty Free in the Pacific region at Cairns Airport

Lagardere Travel Retail brings Aelia Duty Free in the Pacific region at Cairns Airport

 

Tasmania, Australia, 2017-Apr-06 — /EPR Retail News/ — The travel retailer has successfully opened the doors to Aelia Duty Free in the Pacific region at Cairns Airport.

Opening in both Arrivals and Departures and covering over 1000 square metres of retail space, passengers travelling through Cairns Airport ‘s T1 International Terminal will have the chance to discover the Aelia Duty Free concept, offering global and local brands, in a highly engaging shopping environment.

Having been recently awarded 10 year concessions to operate both Duty Free and Speciality stores at Cairns Airport, the group is reinforcing its strategic plan of operating three business units in one location – Duty Free & Fashion, Travel Essentials and Food Service – and strengthening its ongoing and successful relationship with the landlord.

CEO Matthieu Mercier said the opening has set a new benchmark in the Pacific. “We are delighted to be extending our duty free presence to this part of the Pacific region. Cairns Airport has been a valued partner of ours for 25 years, and we are very pleased to expand on our enduring partnership. We will continue to work together to deliver outstanding customer service and develop our stores so every international passenger through Cairns Airport receives a world class experience.”

“The level of detail in the preparation, organisation and coordination of this project has allowed an incredibly smooth transition for Aelia Duty Free to open and we are very excited to unveil Aelia Duty Free at Cairns Airport. We believe it can exceed the expectations of both the terminal and passengers”.

Cairns Airport General Manager Commercial, Fiona Ward, said she is excited to welcome long term retail partner, Lagardère Travel Retail, as the operator of the airport’s new Aelia Duty Free offer.

“The Lagardère team were simply exceptional in their well-executed overnight transformation of the Duty Free stores to their Aelia brand. They brought in an army of over 100 people including CEO Matthieu Mercier, to move and unpack several thousand items of stock.”

“I am confident Aelia Duty Free will introduce a high quality and broad ranging product offer that meets the demand for exceptional value and accessible indulgence presented by Cairns Airport’s unique customer mix.”

“Our 10 year duty free agreement builds strongly on the existing relationship between our two companies, with Lagardère already operating 16 specialty stores and food and beverage outlets at Cairns Airport.”

Committed to delivering unique experiences and world firsts, Aelia Duty Free in Cairns offers an extensive selection of the best liquor brands, both global and local, including Bundaberg Rum, Hennessy, Bombay Sapphire, Martel and Hibiki to cater to the diverse passenger profile through Cairns Airport.

Chanel, Dior, Estee Lauder and Jurlique make up part of an extensive range of luxury perfume and cosmetic brands, along with Tissot & Longines watches, well known tech brands Apple and Bose, Opals & Pearls, a selection of souvenirs from the local region, confectionery, Wellness and premium gifts are all on offer.

Aelia Duty Free in Cairns has joined our digital world, with a dedicated website for a first class on-line Aelia Duty Free shopping experience:

https://cairns.aeliadutyfree.com.au

A stage 2 store evolution is planned towards end of 2017.

ABOUT LAGARDERE TRAVEL RETAIL:

With 4 billion euros 100% managed sales in 2015 and a presence in 31 countries, 220 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. As a multi- specialist retailer, beyond the expertise within its 3 business lines, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China and India.

PRESS CONTACT:

Janette Doolan
Communications Manager
j.doolan@lagardere-traspac.com
www.lagardere-traspac.com

Source: Lagardère Travel Retail

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Lagardère Travel Retail’s ACE Robot innovation at Aelia Duty Free at Auckland Airport recognized at The Moodies 2016

Auckland, New Zealand, 2016-Mar-22 — /EPR Retail News/ — Lagardère Travel Retail in the Pacific has been recognised and praised for their ACE Robot innovation at Aelia Auckland Airport.

It was confirmed on the 10th of March, 2016 that Aelia Duty Free won the award “Best Use of Digital Media In-Store for ACE Robot- Highly Commended” at The Moodies 2016.

“The Moodies” are the only industry awards dedicated to digital, mobile and social media activities across airports overall, with a specific focus on airport retail and food & beverage.

The ACE (Automated Collection Experience) robot has enjoyed a great success since its implementation last December in 2015, and continues to be a standout feature of the Aelia Duty Free experience at Auckland Airport.

SOURCE: Lagardère Travel Retail

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Lagardère Travel Retail's ACE Robot innovation at Aelia Duty Free at Auckland Airport recognized at The Moodies 2016

Lagardère Travel Retail’s ACE Robot innovation at Aelia Duty Free at Auckland Airport recognized at The Moodies 2016

Lagardère Travel Retail brings robotics in travel retail with the launch of Automated Collection Experience (ACE) in Aelia Duty Free at Auckland Airport

Lagardère Travel Retail brings robotics in travel retail with the launch of Automated Collection Experience (ACE) in Aelia Duty Free at Auckland Airport

Auckland, New Zealand, 2015-12-21 — /EPR Retail News/ — A world-first for travel retail, ACE, an acronym for Automated Collection Experience, has arrived in Aelia Duty Free at Auckland Airport. Creating a technology-driven concept, ACE makes the consumer shopping experience not only more convenient but also intriguing and slightly theatrical.

In a world where technology is becoming the defining factor in everyday convenience, the use of robotics in service delivery is cutting edge, revolutionizing the way consumers shop with one implicit promise: speed of service.

With a few simple steps, ACE brings the whole pre-order process into the 21st century, says Ivo Favotto, Executive General Manager of Duty Free & Luxury, Pacific for Lagardère Travel Retail.

“You can now order your duty free goods online and collect them automatically and in-style via ACE. The whole experience is now completely digital. Our ACE is a world first for travel retail and the first retail execution of a robot of this kind in New Zealand. The focus of Aelia Duty Free at Auckland Airport is to revolutionise duty free with experiences that passengers will never forget. Be it the Top Shelf Bar in Departures, where you can get premium cocktail for just $5, or ACE in Arrivals.”

Entirely exposed to consumers from behind the glass, the ACE identifies their box of goods, delivering the purchase within 30 seconds in a highly entertaining and engaging way, enhancing the shopping experience while making it faster and more convenient.

With the overall structure standing four metres high, so heavy that it required the floor to be restructured and strengthened for its installation, ACE is capable of lifting up to 150 kg, ensuring even full duty free allowance orders of 3 bottles of spirits and 6 bottles of wine are no trouble for the robot’s ability.

Richard Barker, Auckland Airport’s general manager of retail and commercial, says, “The ACE robot shows our ongoing commitment to making journeys better and providing a world-class duty free experience at Auckland Airport.”

“Not only does the ACE robot look impressive, it also reduces the time arriving passengers have to wait at the duty free collection point. We congratulate Aelia on their innovation and commitment to customer service,” says Mr Barker.

With similar robots operating at Yotel in New York City and Shoebox in Berlin, the arrival of the ACE at Aelia Duty Free is a testament to parent company Lagardère Travel Retail’s visionary style, recognising the importance of technology and online ordering, just as it has in a traditional retail environment, will become the way of the future for duty free.

With Lagardère Travel Retail being highly experienced in the airport retail environment operating thousands of stores globally in duty free, specialty, convenience and cultural leisure, Aelia Duty Free offers a ‘Here and Nowhere Else’ promise, ensuring the ACE robotic experience remains a highly sought after and exclusive one.

ABOUT LAGARDERE TRAVEL RETAIL: With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail group operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China.

PRESS CONTACT
Matthieu Mercier, CEO
+61 2 8218 1105 • m.mercier@lagardere-traspac.com
www.lagardere-traspac.com

Janette Doolan, Communications Manager
+61 2 8218 1142 • j.doolan@lagardere-traspac.com
www.lagardere-traspac.com

SOURCE: LAGARDERE TRAVEL RETAIL:

Lagardère Travel Retail: Urban Decay debuts at Aelia Duty Free at Auckland Airport

AUCKLAND, NEW ZEALAND, 2015-12-11 — /EPR Retail News/ — As part of Lagardère Travel Retail’s ongoing development of their Aelia Duty Free concept at Auckland Airport, Urban Decay, one of the world’s leading brands in cosmetics, makes its debut into New Zealand.

Urban Decay is exclusive to Aelia Duty Free at Auckland Airport and joins a range of other exclusive brands available in Aelia’s portfolio including Chanel, MAC, Kiehls, L’Occitane, Sisley, Guerlain and La Prarie.

With the aim of creating one of the largest, funkiest and on-trend Perfume & Cosmetics floor in New Zealand, Aelia Duty Free will continue to introduce many more exclusive-to-Aelia and first-to-New Zealand Perfume and Cosmetic brands to their Duty Free offer at Auckland Airport.

“We are very excited to add the on-trend global make up powerhouse Urban Decay to Aelia Duty Free Auckland Airport’s Perfume & Cosmetics offering” said Ivo Favotto, Executive General Manager of Duty Free and Luxury for Lagardère Travel Retail in the Pacific region. “The Urban Decay counter at Aelia Duty Free Auckland Airport is the brand’s first entry into the New Zealand market, either at the airport or in downtown department stores. The spectacular newly installed counter reflects the philosophy of the brand – Beauty with an edge –and we are sure its range, including the bestselling Naked Palettes, will be a hit with New Zealanders and overseas visitors at Auckland Airport.”

Urban Decay products can also be ordered online at aeliadutyfree.co.nz and collected at the airport whenever passengers are departing or arriving at the Auckland Airport international Terminal.

ABOUT LAGARDERE TRAVEL RETAIL: With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail group operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China.

PRESS CONTACT
Matthieu Mercier, CEO
+61 2 8218 1105 • m.mercier@lagardere-traspac.com
www.lagardere-traspac.com

Janette Doolan, Communications Manager
+61 2 8218 1142 • j.doolan@lagardere-traspac.com
www.lagardere-traspac.com

SOURCE: Lagardère Travel Retail

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Lagardère Travel Retail: Urban Decay debuts at Aelia Duty Free at Auckland Airport

Lagardère Travel Retail: Urban Decay debuts at Aelia Duty Free at Auckland Airport

LS travel opens 3 Aelia Duty Free stores in Auckland Airport’s International Terminal

Auckland, New Zealand,  2015-7-9 — /EPR Retail News/ — The travel retailer, who was awarded one of two duty free concessions in Auckland Airport’s International Terminal, has opened its doors to 3 Aelia Duty Free stores; Arrivals, Departures and Pier B store.

LS travel retail’s latest version of Aelia Duty Free has been tailored specifically for Auckland Airport. As the evolution of stores take place, comprehensive product and innovative offers will unfold, which will reflect the very best of New Zealand and the world.

With a vision to Intrigue, Experience and Indulge, Aelia Duty Free is committed to delivering a number of world firsts and unique experiences to Auckland Airport, both in-store and on-line. Passengers will discover the signature of Aelia Duty Free – “The Art of the Gift”.

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LS travel retail Pacific further expands across the Pacific after winning duty free concession at Auckland Airport

AUCKLAND, New Zealand, 2015-2-23 — /EPR Retail News/ — The travel retailer has been awarded one of two duty free concessions in the Airport’s International Terminal, following their success in a competitive tender process in late 2014.

The win signals an exciting new chapter for both LS travel retail Pacific and Auckland Airport. This concession precipitates the expansion of LS travel retail Pacific’s Duty Free network across the Pacific, with the retailer already operating Duty Free in Adelaide, Gold Coast, Queenstown (NZ) and Noumea.

The latest version of the Aelia Duty Free concept, which has been tailored specifically for Auckland Airport, will be rolled out for the first time in the region. It is expected to boost the Airport’s duty free offer with innovative ideas for New Zealand’s premier gateway. LS travel retail Pacific will leverage its extensive vendor relationships and global experience by offering a plethora of big name brands in perfume & cosmetics, local wine, liquor and souvenirs to name a few.

The offer is based on the 3 pillars of the renewed Aelia Duty Free concept: “Here and Nowhere Else”, “Art of the Gift” and “Facilitation and Care”; 3 pillars which are perfectly aligned with the core values of Auckland International Airport’s customer strategy. LS travel retail Pacific’s vision to Intrigue, Experience and Indulge will form the backbone to this strategy.

Speaking of the news, LS travel retail Pacific’s CEO, Matthieu Mercier said, “It’s great to see our strategy for the expansion of our Duty Free business reach a significant milestone with Auckland International Airport, who have been a key partner for us since we entered the New Zealand market with our Travel Essentials concepts back in 2011.”

“The alignment, at the very early stages of the process between our vision for a renewed retail experience at Auckland Airport, enhanced by the new Aelia Duty Free concept and the airport’s ambition, has been nothing short of amazing. Our Duty Free teams have been able to give this vision both a strong element of local flavour and an experiential dimension which clearly contributed to this success. To achieve this result, we have been able to mobilise the right balance of local expertise and understanding of the specificities of the New Zealand market together with a strong involvement of the LS duty free and specialty experts across Europe and Asia Pacific.”

“Our goal now is to make it happen and to create fantastic duty free experiences that exceed passenger expectations, and I believe that our vision for Auckland Airport will achieve this and more. We are very excited to expand on our enduring partnership with Auckland Airport, and look forward to what the future will bring”.

Reinforcing these sentiments, LS travel retail Pacific’s Duty Free General Manager, Ivo Favotto said “We are delighted to be extending our duty free presence in New Zealand to the country’s main gateway at Auckland. Auckland is a fabulous city in a fabulous country and we worked hard to build an offer that honoured the uniqueness of both the city and the country, as well as its spirit of adventure. Our concept for Auckland is based on delivering unique experiences to travellers through Auckland Airport.”

“We plan to bring a number of world firsts to Auckland, as well as a range of unique experiences and a plenitude of new brands and product categories. Watch this space. I must also commend Auckland Airport and their retail team for running one of the most fair and collaborative of tender processes. We found the team great to work with (and not just because we won!), and we look forward excitedly to a long partnership with them.”

Richard Barker, Auckland Airport’s General Manager Retail and Commercial, says the company is delighted to have selected LS travel retail Pacific as one of its two duty free operators.“The selection of LS travel retail means that our passengers will be able to choose from a wide range of products and services that represent the best of New Zealand and the world.”

“We were very impressed by LS travel’s exciting retail concepts, including a number of world firsts and new brands that will be unveiled when our new international departure area opens late next year. We were equally impressed by their commitment to developing our online retail channel. We look forward to working with the LS travel retail team as we prepare for the licence’s 1 July 2015 start date.”

Aelia Duty Free will significantly increase LS travel retail Pacific’s footprint at Auckland Airport, where they already operate several Travel Essentials stores.

Notes to the editor:

About LS travel retail
Operating in more than 30 countries throughout Europe, North America, Asia and the Pacific, LS travel retail, a division of Lagardère Services, is a world leader in Travel Retail. It operates more than 4,100 stores across the world, including a presence at over 150 airports and 700 stations. It runs the largest international network of duty free and luxury, travel essentials and foodservice stores.”

Throughout Asia Pacific LS travel retail operates more than 250 outlets, partnering with over 16 airports in Australia, New Zealand, New Caledonia, Singapore, Malaysia, China, Hong Kong and India.

 

Contacts:

For all media enquiries:
Janette Doolan
Corporate Communications Manager, LS travel retail Pacific
Email: janette.doolan@lsaspac.com
P: +61 2 8218 1142

Matt Mercier
CEO, LS travel retail Pacific
Email: matt.mercier@lsaspac.com
P: +61 2 8218 1105

Ivo Favotto
General Manager, Duty Free
LS travel retail Pacific
Email: ivo.favotto@lsaspac.com
P: + 61 2 8218 1146