Amcal launches Chinese language version of its website

SYDNEY, AUSTRALIA, 2016-Jun-09 — /EPR Retail News/ — Amcal today launched a Chinese language version of its website. This will be managed in partnership with Azoya – a local distributor and Chinese e-commerce specialist providing on-the-ground customer support in China.

The new Chinese language site marks the first time Amcal has entered the international retail market from its Australian base.

Products on the new Chinese language site will be sourced from Australia. All fulfilment operations will remain in Australia.

“This is a very important milestone in Amcal’s history and we are proud that this great Australian brand will now be launched internationally, starting with China. Sigma recognised the rapid growth in e-commerce in China, but also the demand for quality Australian pharmacy branded products including vitamins, beauty accessories and a range of other health and wellbeing products. That’s why the company has taken this landmark step to launch this site and offer customer support in China. We have chosen Chinese-based Azoya Group as our partner to launch this venture, due to their local knowledge and expertise in cross-border eCommerce in China.” – Gary Dunne, Sigma Chief Operating Officer.

Don Zhao, co-founder and Executive Director of Azoya group commented:

“The launch of the Amcal China site will make Amcal one of the leading overseas retailer brands in the China market, and we are confident to make that happen. Also, it’s been a great experience working with the great team from Sigma. We look forward to further and deeper cooperation in the future.”

The site offers a wide range of health, beauty and wellbeing products from a range of different suppliers, as well as a selection of Sigma’s own Pharmacy Care branded products.

“We believe that China could be just the first of a targeted international expansion plan for Amcal and Sigma leveraging our existing partnerships. Australia has a great reputation when it comes to the quality of our health, wellness and beauty products.” Gary Dunne said.

The Chinese (Mandarin) language version of Amcal’s main online site will be found at: cn.amcal.com.au

 

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Amcal launches Chinese language version of its website

Amcal launches Chinese language version of its website

Amcal again voted as the leading service provider in the pharmacy sector winning the 2015 Readers Digest Quality Service Award

Victoria, Australia, 2015-6-30 — /EPR Retail News/ — Amcal has again been recognised by the Australian public as the leading service provider in the pharmacy sector, winning the 2015 Readers Digest Quality Service Award.

Amcal recorded a combined consumer Quality Service Index score of 78 in the extensive national online survey and grabbed by far the highest consumer score for those who said they would ‘enthusiastically’ continue to shop at the store or recommend it to a friend or family member.

Sigma Chief Operating Officer Mr Gary Dunne said winning the award was great recognition for the thousands of team members in Amcal stores around Australia.

“The Amcal brand is synonymous with providing expert advice for all Australians. Our Amcal pharmacists pride themselves on consistently taking the time to deliver the care and service that their customers need, so it is really pleasing for Amcal to again be recognised as leading the way,” he said.

Independent research analyst Catalyst conducted the online research involving more than 1500 interviews around Australia covering every demographic group on behalf of Readers Digest. Pharmacies were given a Service Quality Index rating based on consumer feedback on the following criteria:

  • Personalisation – providing a tailored customer experience;
  • Understanding – demonstrating empathy for the customer’s needs;
  • Simplicity – making the process quick and easy for the customer;
  • Reliability – consistently delivering high quality customer service;
  • Satisfaction – delivering, and exceeding, customer expectations.

“Sigma continues to introduce programs into our Amcal network to assist the pharmacist help care for customers and better manage their health. This includes continuing to expand our Professional Service programs, such as coeliac testing and kidney check, to bring real and sustainable health management benefits to the community”, said Mr Dunne,

This award follows consistent recognition for Amcal, having previously been awarded the Canstar Blue Most Satisfied Customers award for 2014 and 2013, and the International Customer Service Professionals (ICSP) outstanding Customer Service award for 2014. Another one of Sigma’s pharmacy brands, Guardian, has also won the past three Roy Morgan Customer Satisfaction awards.

Mr Dunne concluded, “Pharmacists continue to be some of the most accessible health care professionals in Australia. So it is a credit to everyone that our Amcal and Guardian pharmacies are universally recognised as consistently providing outstanding customer service standards that are clearly valued by the community.”

For more information please contact:
Gary Woodford
Corporate Affairs Manager
Mob: 0417 399 204