The John Lewis Partnership names Andrew Murphy Chief Information Officer (CIO)

London, 2017-Dec-07 — /EPR Retail News/ — The John Lewis Partnership today (6 December 2017) announced Andrew Murphy as its next Chief Information Officer (CIO). Andrew is currently Group Productivity Director for the Partnership and will take up the CIO role on 1 February 2018. He will replace Paul Coby who will leave the Partnership at the end of April 2018 after almost seven years.

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, said: ‘I want to take this opportunity to thank Paul for his outstanding contribution to our business and the legacy he has left. Paul was the architect of the IT strategy for John Lewis, which helped to transform the business into a leading omni-channel retailer.’

Andrew joined the John Lewis Partnership in 1992 and performed a number of roles. This included MD of John Lewis Aberdeen and MD of John Lewis Edinburgh. In 2009 Andrew was appointed Director, Operational Development before becoming Retail Director, John Lewis in 2010 and in 2015 – Group Productivity Director, where he has led the Partnership’s change programme.

Notes to editors

The John Lewis Partnership – operates 49 John Lewis shops across the UK, johnlewis.com, 352 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 84,000 staff are Partners in the business.

Enquries:

For more information please contact:

Sarah Henderson
Group Senior External Communications Manager
Corporate Affairs
Telephone: 07764 676 036
Email: sarah.henderson@johnlewis.co.uk

Source: The John Lewis Partnership

John Lewis Christmas barometer: Record fashion and home sales weeks

This week’s big story: Record fashion and home sales weeks

LONDON, 2014-12-23 — /EPR Retail News/ — Both our Fashion and Home directorates had record sales weeks and this was reflected in their year-on-year increases of +2.5% and +0.6% respectively.The Fashion directorate’s record sales week reflected the last minute gifting trend with premium beauty +5% year-on-year alongside strong sales of beauty gift sets +7% year-on-year.

Weekly trading update

With the final few shopping days before Christmas still to come, last week John Lewis achieved sales of £160.6m +6.5% week on week, confirming our expectation that customers are choosing to leave their Christmas shopping right up until the last minute. The year on year comparison at -2.4% reflects the changing shape of Christmas trade with an early peak at the end of November. Online sales had a steady performance at +5.5% year-on-year.

Both our Fashion and Home directorates had record sales weeks and this was reflected in their year-on-year increases of +2.5% and +0.6% respectively. Electricals and Home Technology was -10.8%, a sign of the growing significance of Black Friday on the shape of pre-Christmas trade. Small electrical was up 7% year-on-year with GHD and Nespresso having record weeks growing +44% and +13% year-on-year respectively.

The weekend saw customers’ focus firmly shift to our shops, with branches up and down the country packed with Christmas shoppers and standout year-on-year performances from Chichester +10.6%, Chester +7.6% and Swindon +4.8%. We are giving customers an extra day to order Click & Collect items to any John Lewis shop, by extending the cut off date for orders to Tuesday 23 December for collection in our shops on Christmas Eve. This week, Click & Collect orders were up 30.3% year on year.

The Fashion directorate’s record sales week reflected the last minute gifting trend with premium beauty +5% year-on-year alongside strong sales of beauty gift sets +7% year-on-year. Menswear and sports also achieved record weeks with sports sales +13% including sports technology +90%. Further strong performances came from men’s formalwear +9.2% joined by men’s own brand +6.6%. Childrenswear also saw significant sales of +11% including nightwear +24% with onesies continuing their enduring popularity.

In Home, the record week reflected the strength of our own-brand range, which is selling well right up to Christmas, ahead of discounting when Clearance starts online on Christmas Eve. Impressive growth came right across our own brand home ranges including fitted furniture +11% and bed linen +6% year-on-year. Standout performances included our Aroma Home range of hot water bottles and hand warmers growing +26% year on year.

Andrew Murphy, Retail Director John Lewis, said: ‘Last week we said it’s all to play for and that is still absolutely the case as we have seen a building trend of customers leaving their gift purchases right up until the last minute. The record levels of trade in our fashion and home assortments are hard won in what has been a challenging market. However, busy though‎ our shops have been over the past week, it’s only in these final pre-Christmas days that many customers are finally moving to complete their gift buying and other purchases. Consequently our Partners are standing ready for a very busy final trading day before the festive break.’

Our next trading update will be on Monday 5 January which will give an overall view of the five weeks over the Christmas period up until Saturday 27 December.

All figures quoted are total sales including VAT.

  • £160.6m sterling total
  • +6.5% week on week increase
  • -2.4% year on year decrease
  • +5.5% year on year increase johnlewis.com

Week on week increases are percentage increases in sales value.

What Britain’s buying this week

(year on year % increase)

  • +90% Sports technology
  • +44% GHDs
  • +26% Aroma hot water bottles
  • +13% Nespresso
  • +9.2% Men’s formalwear.

Notes to editors

John Lewis – John Lewis operates 43 John Lewis shops across the UK (31 department stores, ten John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership where all 30,000 staff are Partners in the business. John Lewis, ‘Multichannel Retailer of the Year 2014’¹ , ‘Best Overall Retailer’² and ‘Best Retailer 2014’³, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2014
² Verdict Consumer Satisfaction Awards 2014
³ Which? Awards 2014.

Enquiries

For further information please contact:

Email: johnlewis@brands2life.com
Telephone: 0207 592 1200

John Lewis issued update on its Christmas sales and activities

LONDON, 2014-11-11— /EPR Retail News/ — John Lewis issued update on its Christmas sales and activities

This week’s big story: Monty’s Christmas

Monty’s Christmas has received over 16 million views on social media. The advert racked up 7 million views on social media in 24 hours, seven times as many as at the same point last year.

Weekly trading update

This week has seen solid sales of £95.7m, +5.1% on last year and week on week +3.9%. Online sales were +17.0% year on year.

In a week which saw the coldest day of the year so far customers turned to our winter assortments. Our fashion directorate posted a +6.0% year on year sales increase. Particularly strong performers were girls’ onesies and men’s slippers +86% and +10% year on year respectively along with cashmere roll necks +80% week on week.

Home posted strong sales at +9.2% year on year with bedroom furniture +31% and sofa beds +12%.  Bedding saw a +10% year on year increase with faux fur bed throws +36% week on week and Dreamland electric blankets +85% week on week.

Our EHT assortment experienced more modest growth +1.0% year on year influenced by comparison with last year’s later iPad launch. The new iPad still remains one of the most popular products with our 3 year guarantee promotion, but the comparative launch timings are different year on year. Within EHT, washer dryers were +18% year on year and heating +115% on last week with the Dyson Nickel Fan heater +228% week on week.

The week saw the launch of our Christmas advert, ‘Monty’s Christmas’ which has received over 16 million views on social media. The advert racked up 7 million views on social media in 24 hours, seven times as many as at the same point last year. By the end of the week ‘Monty’ became the most searched for term on our website. This year the ad will be supported by an in-store experience, ‘Monty’s Den’, where people can meet Monty and Mabel using interactive technology.

Andrew Murphy, retail director at John Lewis, said: ‘With the weather turning colder, our customers have really shifted into winter mode. They’ve been purchasing duvets, throws and electric blankets along with preparing their homes for Christmas guests with increasing sales of sofa beds and bedroom furniture. It’s also pleasing to see such a strong result from our fashion assortment after the impact of warmer temperatures earlier this season.’

All figures quoted are total sales including VAT

  • 5.1% year on year increase
  • 3.9% week on week increase
  • 95.7m sterling total
  • 17% year on year increase johnlewis.com

What Britain’s buying this week

  • Dyson Nickel Fan Heater +228%
  • Dreamland electric blankets +85%
  • Cashmere roll necks +80%
  • Faux fur bed throws +36%
  • Sofa beds +12%

Notes to editors
John Lewis – John Lewis operates 43 John Lewis shops across the UK (31 department stores, ten John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership where all 30,000 staff are Partners in the business. John Lewis, ‘Multichannel Retailer of the Year 2014’¹ , ‘Best Overall Retailer’² and ‘Best Retailer 2014’³, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2014
² Verdict Consumer Satisfaction Awards 2014
³ Which? Awards 2014.

Enquiries

For further information please contact:

Email: johnlewis@brands2life.com
Telephone: 0207 592 1200