ATM Marketplace / Wincor Nixdorf white paper: One-size-fits-all approach to banking services no longer applies in the omnichannel banking era

PADERBORN, Germany, 2015-10-7 — /EPR Retail News/ — Digital technologies are providing alternative customer access channels, which means that the branch – the oldest delivery channel – must evolve and transform if it is to remain a core component of the banking mix

ATM Marketplace, a preeminent banking and finance publication, and Wincor Nixdorf, a global leader in advanced retail and banking IT solutions, today released a white paper. It reveals that the one-size-fits-all approach to banking services no longer applies in the omnichannel banking era. Entitled “The Customer’s Journey – Transforming the Branch Network,” the white paper explains how the way people interact with financial institutions is evolving with every new generation and offers insights into how to best serve each of them. Digital technologies are providing alternative customer access channels, forcing the branch to evolve and transform in order to remain a core component of the banking mix.

“Financial institutions need to view branch transformation not only from the perspective of specific consumer segments’ requirements and preferences, but also in the context of digital banking channels,” says Robin Arnfield, a contributing writer at ATM Marketplace. “This white paper stresses the need for FIs to focus on the end user’s perspective.”

The white paper highlights that, in an omnichannel environment, branches remain highly relevant as a place where customers can have high-value, one-on-one talks with financial advisors and get assistance with complex self-service transactions.

“Financial institutions are looking at how they need to adapt to their customers. Today’s new digital environment and the heterogeneous way customers embrace bricks-and-mortar, online and mobile channels are changing the role of the branch. Even as banks move increasingly toward digital channels and products, the branch still remains a vital customer touchpoint, and an essential way for banks to differentiate themselves from the digital competitors entering in the marketplace. That is why retail banks must connect with and embrace the needs of the different customer segments,” says Jordi Perez, Head of Strategic Business Development at Wincor Nixdorf

Download a complimentary copy of the white paper: “The Customer’s Journey – Transforming the Branch Network.

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Wincor Nixdorf to host free webinar with ATM Marketplace on February 10

Wincor Nixdorf’s Terence Devereux and ATM Marketplace Editor Suzanne Cluckey present the Best Practices for implementing a multi-layered Approach to Software Security

Paderborn, Germany, 2015-2-9 — /EPR Retail News/ — Wincor Nixdorf today announced that it is hosting a free webinar with ATM Marketplace on February 10 at 4:00 pm CET. This event will discuss the best practices for implementing a multi-layered security approach that’s needed to stop threats to ATMs and POS systems, customer data and proprietary information.

Malware attacks are not only increasing in frequency, but they’re becoming more sophisticated in nature, combining known and successful methodologies with new tactics. To combat this growing threat: banks; ATM fleet owners; and retailers need to know about the latest techniques and technologies that are available to secure their assets.

In this webinar, Wincor Nixdorf Senior Trusted Advisor Terence Devereux and ATM Marketplace Editor Suzanne Cluckey will discuss historical and newly-evolving attack scenarios. Devereux will present 9 tightly integrated security layers that form the “Onion” approach to protecting ATMs POS devices, operating systems, and customer data. This model ensures that if one security layer fails, others will take over to shield and secure an organization’s critical assets.

The Webinar will also review the findings of a recently completed security audit, and it will discuss steps that banks and ATM fleet owners need to take to satisfy all applicable PCI DSS requirements.

“Securing ATMs and POS devices isn’t just about preventing monetary losses – it’s also about protecting something far more valuable, which is your customer’s trust,” states Terence Devereux. “A smart way to deliver security is by implementing a layered, Onion approach that can catch continuously-evolving threats:” This webinar will present the necessary security guidance needed to create a protective shield against all kinds of physical and logical attacks.”

To register for the free webinar, please visit: (

The onion model is part of Wincor Nixdorf’s 365° security concept to protect self-service systems against physical and logical attacks. The concept’s solutions protect self-service networks, secure customer and company data, and also detect cases of fraud before they occur – 365 days a year. Wincor Nixdorf will shortly be publishing a white paper on its 365° security concept.