Commercial Bank of Ethiopia expands its ATM network with 200 new NCR SelfServ™ ATMs and NCR APTRA™ Vision

ADDIS ABABA, Ethiopia, 2017-Aug-07 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (August 02, 2017) announced that Commercial Bank of Ethiopia (CBE), the largest bank in the country, is expanding its ATM network with the addition of 200 new NCR SelfServ™ ATMs together with NCR APTRA™ Vision, a multi-vendor ATM management system that offers an accurate view of the banks entire self-service network in real time.

NCR APTRA Vision helps CBE make faster business decisions and improve availability of its self-service channels by knowing exactly which ATMs require maintenance or cash replenishment, allowing them to send support staff in time to address the service needs.

“Ensuring that the new ATMs we introduce are supported by NCR’s innovative APTRA Vision software is a big step forward, as it allows us to achieve operational excellence, reduce cost and improve customer experience,” said Addis Tilaye, Director E-Payment Process, CBE. “NCR remains the undisputed market leader and we are confident this partnership will serve to strengthen our relationship further and help us not only expand our reach, but allow us to introduce world-class technologies to better serve our customers”.

NCR APTRA Vision seamlessly combines data from assisted and self-service devices, and provides CBE with incident management support and real-time access to transaction data on their self-service networks that enables CBE to be more agile and better serve customers. The addition of this software gives CBE the edge to transform operations, improve network availability, reduce operational costs and deliver exceptional customer service.

“Undisrupted services, complete control of all the banking channels and being available to customers when and where they want remains a key priority for financial institutions,” said Dimitri Kanellopoulos, channel leader for Africa at NCR Corporation. “The ability of APTRA Vision to combine and analyze granular details on every consumer transaction across all self-service devices gives CBE maximum control of all the services and payment channels, enabling them to react in seconds rather than hours.”

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contacts:
Rakesh Aulaya
NCR Public Relations
+912. 261.954. 583
rakesh.aulaya@ncr.com

Source: NCR Corporation

Euro Automatic Cash upgrades its ATM network with state-of-the-art ATMs from NCR Corporation

Euro Automatic Cash upgrades its ATM network with more than 1,300 NCR ATMs

Madrid, 2017-May-23 — /EPR Retail News/ — Euro Automatic Cash, a joint venture in which Banco Popular Español has a 50 percent share, is transforming its ATM network to reflect its new corporate branding and image with state-of-the-art ATMs from NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions and market leader in Spain according to Retail Banking Research.

In 2014, Euro Automatic Cash was established to act as provider of ATM services for Banco Popular and other banks in Spain, and currently maintains a network of approximately 2,000 ATMs across the country. Today, about 65 percent of its installed base has been modernized with new, state-of-the-art NCR systems that feature latest Windows 7 operating system and contactless functionality. This improves security as it dramatically reduces the risks of stolen card data through skimming, while at the same time making transactions faster and more convenient for consumers who can use their contactless cards and mobile phones for ATM transactions.

“Euro Automatic Cash aims to provide a highly available service to direct clients, as well as customers of other financial institutions, offering them modern ATMs that deliver a compelling user experience,” said José Rincón, Managing Director of Euro Automatic Cash. “We want our commitment to customer service to be reflected in the touchpoints that are the interface between our company and our customers.”

With the new ATM systems, Euro Automatic Cash will be able offer new features and services to its financial institution customers in the future, such as cash recycling, targeted advertising and personalized services through its self-service terminals.

Carlos García Reig, General Director of Financial Services at NCR Spain added, “Euro Automatic Cash is a remarkable example of the value that deploying our SelfServ ATMs and security software bring in operational efficiencies, great consumer experiences and exceptional service delivery. This enables financial institutions to reflect their brand and support their brand promises.”

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contacts:
Ortrud Wenzel
NCR Public Relations
+49 821 405 8191
ortrud.wenzel@ncr.com

Source: NCR Corporation

Qatar International Islamic Bank selects NCR to monitor and manage its ATM network

QATAR, 2016-Sep-01 — /EPR Retail News/ — Qatar International Islamic Bank (QIIB), one of the leading banks in Qatar, announced today (August 31, 2016that it has chosen NCR, a global leader in omni-channel technologies to monitor and manage QIIB’s ATM network for several years, helping the bank to improve efficiency and reduce operational costs.

In this context, a strategic agreement was concluded between QIIB and NCR, which comprised QIIB’s adoption of NCR’s innovative omni-channel solutions over the next three years.

In the signing ceremony, QIIB was represented by Mr. Jamal Abdullah Al-Jammal, Deputy CEO whereas NCR was represented by Mr. Hicham Yamout – General Manager of Qatar Branch. The signing ceremony was also attended by Mr. Zakaria Glaoui – General Manager of Personal Banking and Mr. Mohammad Said mubarek – Head the Alternative Channels from QIIB as well as Mr. Hady Maakaroun- Account Manager from NCR.

Speaking at the occasion, Mr. Jamal Al-Jammal said: “At QIIB, we are committed to provide the best banking solutions and technologies to our clients. We are happy today to sign this partnership agreement with a global company such as NCR. We have in fact a long history of effective cooperation with the company and today, we are taking this cooperation to a whole new level which will reflect on our clients and the quality of the services provided to them through a QIIB country-wide ATM network”.

Al-Jammal added: “Investing in technology is one of the most important successful solutions to increase efficiency and efficacy as well as meet requirements in line with the clients’ expectations. Furthermore, improving the level of security requires us to keep pace with the best technological innovations and solutions, thus, we believe that NCR is capable of providing distinguished ATM and network monitoring solutions, as contained in the memorandum of partnership that we signed today. In this context, we would like to thank all those who contributed to the conclusion of this partnership, whether QIIB or NCR Staff”.

By virtue of this agreement, NCR will provide QIIB with solutions to monitor and handle any problems, emergencies or necessary updates to the Bank’s ATM network in a fast and efficient manner as well as solutions to resolve problems remotely.

“Consumers today are demanding financial services when and where they want without delay. Delivering these services in a fast, efficient and secure way is a key factor in retaining customers,” said Hicham Yamout, NCR General Manager for Qatar. “Our association with QIIB for a long-term agreement reiterates their confidence in our solutions to deliver exceptional customer experience with highest levels of services uptime, security and reliability.”

About QIIB
QIIB was founded in 1990 as the second Islamic bank in Qatar and is currently the third-largest bank in terms of assets and market value. It began operations in 1991 and is listed on the Qatar Exchange. The Bank provides comprehensive banking services to its clients through a country-wide network of branches. The Bank also has diverse regional and international partnerships.

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia, USA with approximately 29,000 employees and does business in 180 countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: NCR Corp.
LinkedIn: NCR Corporation
YouTube: www.youtube.com/user/ncrcorporation

Media Contact:

Rakesh Aulaya
NCR Corporation
+91-22-61954583
rakesh.aulaya@ncr.com

Source: NCR Corporation

BBVA upgrades its ATM network with Wincor Nixdorf’s CINEO cash recycling systems

More than 800 new systems to be installed during 2016

Paderborn, Germany, 2016-Mar-11 — /EPR Retail News/ — BBVA is upgrading its ATM network with Wincor Nixdorf’s CINEO cash recycling systems to enable banknotes deposited by customers to be reused for cash withdrawals. The bank is a pioneer in Spain with this solution, which helps provide customers with a better service via their preferred channel. Furthermore, BBVA has developed the user experience to enable customers to use ATMs more easily, quickly and conveniently.

BBVA’s new recycling ATMs are a real revolution in the sector. Until now, ATMs had two different slots for cash deposits and cash withdrawals although cash from the deposits slot could not be used for cash withdrawals. This restriction has been resolved and ATMs can now supply themselves, which will significantly reduce the time spent waiting for cash refills. To implement this project, BBVA worked with Wincor Nixdorf, which will roll out CINEO 4080 recycling machines at various different branches of the bank during 2016.

At the same time, software improvements have been made to all BBVA ATMs. This has all been achieved using agile methodology and focus groups to develop the functions customers consider the most relevant.

The new ATMs offer a wide range of functions that make them unique in the Spanish market. For example, when customers insert their card, they can see and access almost all of the products they have signed up for, not just the ones linked to that card. It should also be noted that banking services can be accessed in other ways apart from BBVA ATMs, in particular via mobile phone and the Internet.

ATMs, a window to the bank
Current accounts are displayed using the alias selected by the user, which means that the information is provided clearly, thus dispensing with the need to memorize IBAN numbers. As such, cards are just one tool for accessing the bank, but not the only one. BBVA also offers customers the option of identifying themselves using Near Field Communication (NFC) technology. Users can instantly access their products by simply touching a contactless card, and this will soon also be possible using mobile phones with this technology.

According to Manuel Crespo, Head of Digital Banking and Channel Technology at BBVA Spain: “Thanks to the changes made in BBVA ATMs, we are moving forward with our omnichannel strategy, making them another window to the bank, which our customers can use to work with their products, when, where and how they want.”

Javier López Bartolomé, President of the America & Iberia Region at Wincor Nixdorf, stated: “We are delighted to be working with BBVA to set up this new technology system, which puts the bank at the cutting edge of innovation.”

Press Contact

Press/Financial Press

Andreas Bruck
Head of Corporate Communications
Phone: +49 5251 693 5200
E-Mail: andreas.bruck@wincor-nixdorf.com

Press/Trade Press

Dr. Thomas Daubenbüchel
Head of Press and Editorial Office
Phone: +49 5251 693 5212
E-Mail: thomas.daubenbuechel@wincor-nixdorf.com

Ulrich Nolte
Phone: +49 5251 693 5211
E-Mail: ulrich.nolte@wincor-nixdorf.com

Trade Press

Claudia Wendorff-Goerge
Phone: +49 5251 693 5203
E-Mail: claudia.wendorff-goerge@wincor-nixdorf.com

Wincor Nixdorf to provide services for the ATM network of Banco Santander in Mexico

Paderborn, GERMANY, 2016-01-13 — /EPR Retail News/ — Wincor Nixdorf has received an order from Banco Santander in Mexico to provide services for the bank’s ATM network. The contract will run for three years.

Wincor Nixdorf will provide round-the-clock remote monitoring of Banco Santander’s 5,200 ATMs, located both in the bank’s branches and at third-party locations. As soon as problems are detected, specific remote measures will be initiated to remedy them. The proactive service will translate into higher system availability.

Wincor Nixdorf will also be responsible for regular maintenance, first- and second-line maintenance and troubleshooting for the 5,200 systems, i.e. for all technician callouts in which ATMs have to be repaired, replaced or newly installed.
“We opted for Wincor Nixdorf because the company offers outstanding service and pays particular attention to meeting the agreed service levels. We are convinced that we have found a highly skilled IT partner in Wincor Nixdorf, one that can help us achieve higher system availability for our ATMs,” said Rodolfo Moreno Operations Director of Banco Santander in Mexico.

It was the two companies’ longstanding business relations that tipped the scale in Wincor Nixdorf’s favor in this case. Wincor Nixdorf has had a partnership Banco Santander in Mexico since 2005 and is now the bank’s number one provider of ATMs and maintenance services. What is more, Banco Santander deploys Wincor Nixdorf’s Probase and Terminal Security software solutions in the competitor ATMs it has in its network.

In 2016, Wincor Nixdorf and Banco Santander will launch a joint pilot project for cash recycling systems in order to meet strong demand for cash deposits from small and medium-sized enterprises.

Press Contact

Press/Financial Press

Andreas Bruck
Head of Corporate Communications
Phone: +49 5251 693 5200
E-Mail: andreas.bruck@wincor-nixdorf.com

Press/Trade Press

Dr. Thomas Daubenbüchel
Head of Press and Editorial Office
Phone: +49 5251 693 5212
E-Mail: thomas.daubenbuechel@wincor-nixdorf.com
Ulrich Nolte
Phone: +49 5251 693 5211
E-Mail: ulrich.nolte@wincor-nixdorf.com

Trade Press

Claudia Wendorff-Goerge
Phone: +49 5251 693 5203
E-Mail: claudia.wendorff-goerge@wincor-nixdorf.com

 

SOURCE: Wincor Nixdorf

Banamex to expand its ATM network with NCR deposit technology

One of Mexico’s largest financial institutions to expand its ATM network with NCR deposit technology

DULUTH, Ga., 2015-11-26 — /EPR Retail News/ — NCR Corporation, the global leader in consumer transaction technologies, today announced that it has been chosen as the intelligent deposit ATM provider of Banamex, one of Mexico’s largest financial institutions. Since last year, NCR has installed more than 1,500 Banamex-branded ATMs throughout Mexico, including 750 intelligent deposit units with coin, cash and check deposit functionality.

The new SelfServ ATMs will be installed in existing Banamex branches, as well as a number of smaller-footprint “digital branches”. NCR anticipates completing the installations by December.

“Our work with NCR represents our largest full-function ATM deployment in our history, and it was critical we work with a company known for its innovation and experience,” said Chris Vrey, Channel Strategy Manager, Banamex. “Our customers are already able to take advantage of cash deposit features. We’ve been pleased with speed and quality of NCR’s service and installation teams to help us deliver this new experience to our customers.”

NCR’s services teams also will provide first and second-line maintenance for the Banamex ATMs.

“Banamex is a premier financial institution in Mexico, and we are excited to deliver leading NCR deposit technology to their customers,” said Fernando Suárez, area sales leader, NCR Mexico. “Consumers and businesses alike want quick and easy access to banking services. Through our SelfServ ATMs, consumers will have fast, reliable access to their bank accounts and businesses will be able to make deposits even after their branch has closed.”

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contacts

Jeff Dudash
NCR Public Relations
+1 770.212.5091
jeff.dudash@ncr.com

SOURCE: NCR

Wincor Nixdorf developed the software used to top up the cards at the Bank Mandiri’s ATMs in Indonesia

Bank Mandiri continues massive expansion of its ATM network

PADERBORN, Germany, 2015-7-30 — /EPR Retail News/ — The 17,000 systems that now make up Bank Mandiri’s ATM network represent a major service channel for the bank, with a steep increase in the number of transactions. The systems do more than just supply the public with cash: a service for topping up prepaid cards for toll charges also enjoys great popularity. Many roads in Indonesia are toll roads, especially in the mega city Jakarta, and for cash-loving Indonesians, cash is the payment medium of choice at the toll stations – a situation that leads to long lines in cash lanes. Holders of an e-toll card, which is contactless, can pay their tolls much faster – practically while driving by. The software used to top up the cards at the bank’s ATMs was developed by Wincor Nixdorf, which will also be responsible for the ongoing further development of the application.

Bank Mandiri aims to deploy more of these value-added services in the future in its efforts to stand out from the competition through customer-centric offers. In addition, other services will be migrated to the self-service channel for greater efficiency. “Bank Mandiri has opted once again for Wincor Nixdorf since the systems already installed have proven most reliable in operation. In addition, we can offer all the necessary services and functions on the systems. Examples include the e-toll offering or intelligent security solutions that protect our customers against various manipulation attempts on the ATM,” says Rahmat Broto Triaji at Bank Mandiri.

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