Foodstuffs North Island to develop one of New Zealand’s largest office and distribution centres at The Landing Business Park, Auckland Airport

  • Designed for our future and to deliver great value for customers at PAK’nSAVE, New World, Four Square, Gilmours, Liquorland and Fresh Collective
  • Construction starts in 2018 with completion scheduled for late 2020, as next stage of Foodstuffs’ nearly 100-year commitment to New Zealand

AUCKLAND, New Zealand, 2018-Feb-08 — /EPR Retail News/ — Foodstuffs North Island has announced that it is moving its primary Distribution Centre (DC) and Support Office from its long term home in Roma Road in Mount Roskill and building an exciting and innovative complex at The Landing, Auckland Airport.

Chief Executive Chris Quin, says Foodstuffs North Island has been at its current site for 53 years and is rapidly outgrowing that space.

“We’ve been an important part of New Zealanders’ lives and communities for nearly 100 years and we plan on being around for many years to come. To do this we need better facilities to deliver what our customers at PAK’nSAVE, New World, Four Square, Gilmours and Liquorland and Fresh Collective need from us for the future. We’re planning significant future growth across the business and our success depends on being nimble, efficient and continuing to attract the best talent, who work in an agile and collaborative way.”

Foodstuffs has made some big changes over the past few years, guided by its purpose of making sure New Zealanders get more out of life. Foodstuffs’ supermarket customers, along with Gilmours and Liquorland, have seen major changes including the introduction of New World Clubcard, online shopping, support for Kiwi children in partnership with Eat My Lunch and new and improved Pams and Value products. The team has also been working on major sustainability programmes designed to drive waste out of the business and look after New Zealand’s environment.

Behind the scenes Foodstuffs has been working hard to improve efficiency and allow the business to keep prices low and quality and service high.

“Key to our success is developing a world-class supply chain to ensure we have a great offer for our customers in store and online every day. This new 65,000m2 distribution centre and 5 Greenstar rated office complex will be at the heart and will enable our Co-op to work more collaboratively and effectively.”

It’s also proposed to consolidate three Foodstuffs facilities in Auckland into one best-in-class complex. The Co-op will continue to operate two DCs and a Support Centre in Palmerston North and a Support Centre in Wellington.

As part of these changes Foodstuffs North Island is proposing to close the Rotorua DC at the end of 2020 and move those operations to the new DC. Quin says, “In making the decision to build the new DC, we have been looking at all the options possible to make the Upper North Island operations as efficient as possible and fit for purpose over the next 30 years. Long term, we believe that the best option is to support our Upper North Island stores with one purpose-built Ambient DC.

“We wanted to share our proposal to close the Rotorua DC with our teams early in the project. If the proposal does go ahead, we feel it would be the right thing to do to give the team lots of notice and time to plan for the change.”

Foodstuffs North Island has yet to decide the future of its Roma Road site and will be working closely with a number of stakeholders, including local government, to determine the best use of the land in the interests of Auckland. “The Mt Roskill site is now considered almost inner-city – and we’re excited about unlocking this space.”

Quin says, “Right now, it’s about continuing to deliver for customers every day. We’ll remain at our legendary home in Mt Roskill until the new site is ready in 2020 and then we’ll be packing up and moving out to a bright, new, expansive future at The Landing.

“Our customers’ needs are changing fast and we believe all New Zealanders deserve more of what matters to them. For some this is more inspiration, more choice, more convenience, more value and more help making healthier food choices. For others, it’s all these things and more. We need to make sure we’re ready to face these changes head on.

“Based at the gateway to Aotearoa, our 100% New Zealand owned company will have a fantastic new centre with service at its heart. We’re totally committed to playing a key role in New Zealand’s future and helping meet the needs and aspirations of our team and customers.”

MEDIA ENQUIRIES:

Foodstuffs Communications Team Phone: 0800 376 3342

Source: Foodstuffs

Lagardère Travel Retail renews its 5 store concession for RELAY concept in Auckland Airport

Auckland, New Zealand, 2017-Sep-11 — /EPR Retail News/ — Lagardère Travel Retail has successfully renewed its 5 store concession for the world market leading RELAY concept in Auckland Airport, in what was a very competitive tender process.

Having operated in Auckland Airport since 2011, Lagardère Travel Retail will introduce the latest global evolution of the RELAY brand to New Zealand.

“This win signals a strong and successful partnership with Auckland Airport,” says Lagardère Travel Retail CEO of Pacific, Matthieu Mercier. “We are more than ready to introduce to the Pacific region the latest evolution and innovative RELAY, and look forward to these new developments complementing the existing 16 stores we currently operate within Auckland Airport.”

The 5 RELAY concessions will cover approx. 900m2 retail space across both the International and Domestic Terminal; four sites within the International Terminal and one within the Domestic Terminal, complementing the existing HUB convenience offer currently operated by Lagardère Travel Retail.

Auckland Airport’s General Manager Retail and Commercial, Richard Barker commented: “We are pleased to announce that after a very competitive tender, Lagardère Travel Retail has successfully retained the travel essentials business at Auckland Airport. With a proven track record operating the RELAY brand and with innovative plans for the future we are thrilled to have Lagardère Travel Retail as our business partner.”

With a freshly updated brand logo and attractive store features, RELAY will bring to Auckland Airport a localised sense of place, while continuing to offer passengers everything they need for their journey in one store through a wider range of offers, simple store navigation, bolstered by optimised and exclusive products and promotions.

The new concession will commence in April 2018 for a 6 year period.

This win follows on from recent New Zealand renewals at both Christchurch Airport and Wellington Airport for 6 RELAY stores earlier in the year.

ABOUT LAGARDERE TRAVEL RETAIL:
With 4 billion euros 100% managed sales in 2015 and a presence in 32 countries, 230 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. As a multi- specialist retailer, beyond the expertise within its 3 business lines, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China and India.

PRESS CONTACT
Janette Doolan, Communications Manager
j.doolan@lagardere-traspac.com
www.lagardere-traspac.com

SOURCE: Lagardère Travel Retail

Lagardère Travel Retail’s ACE Robot innovation at Aelia Duty Free at Auckland Airport recognized at The Moodies 2016

Auckland, New Zealand, 2016-Mar-22 — /EPR Retail News/ — Lagardère Travel Retail in the Pacific has been recognised and praised for their ACE Robot innovation at Aelia Auckland Airport.

It was confirmed on the 10th of March, 2016 that Aelia Duty Free won the award “Best Use of Digital Media In-Store for ACE Robot- Highly Commended” at The Moodies 2016.

“The Moodies” are the only industry awards dedicated to digital, mobile and social media activities across airports overall, with a specific focus on airport retail and food & beverage.

The ACE (Automated Collection Experience) robot has enjoyed a great success since its implementation last December in 2015, and continues to be a standout feature of the Aelia Duty Free experience at Auckland Airport.

SOURCE: Lagardère Travel Retail

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Lagardère Travel Retail's ACE Robot innovation at Aelia Duty Free at Auckland Airport recognized at The Moodies 2016

Lagardère Travel Retail’s ACE Robot innovation at Aelia Duty Free at Auckland Airport recognized at The Moodies 2016

Lagardère Travel Retail brings robotics in travel retail with the launch of Automated Collection Experience (ACE) in Aelia Duty Free at Auckland Airport

Lagardère Travel Retail brings robotics in travel retail with the launch of Automated Collection Experience (ACE) in Aelia Duty Free at Auckland Airport

Auckland, New Zealand, 2015-12-21 — /EPR Retail News/ — A world-first for travel retail, ACE, an acronym for Automated Collection Experience, has arrived in Aelia Duty Free at Auckland Airport. Creating a technology-driven concept, ACE makes the consumer shopping experience not only more convenient but also intriguing and slightly theatrical.

In a world where technology is becoming the defining factor in everyday convenience, the use of robotics in service delivery is cutting edge, revolutionizing the way consumers shop with one implicit promise: speed of service.

With a few simple steps, ACE brings the whole pre-order process into the 21st century, says Ivo Favotto, Executive General Manager of Duty Free & Luxury, Pacific for Lagardère Travel Retail.

“You can now order your duty free goods online and collect them automatically and in-style via ACE. The whole experience is now completely digital. Our ACE is a world first for travel retail and the first retail execution of a robot of this kind in New Zealand. The focus of Aelia Duty Free at Auckland Airport is to revolutionise duty free with experiences that passengers will never forget. Be it the Top Shelf Bar in Departures, where you can get premium cocktail for just $5, or ACE in Arrivals.”

Entirely exposed to consumers from behind the glass, the ACE identifies their box of goods, delivering the purchase within 30 seconds in a highly entertaining and engaging way, enhancing the shopping experience while making it faster and more convenient.

With the overall structure standing four metres high, so heavy that it required the floor to be restructured and strengthened for its installation, ACE is capable of lifting up to 150 kg, ensuring even full duty free allowance orders of 3 bottles of spirits and 6 bottles of wine are no trouble for the robot’s ability.

Richard Barker, Auckland Airport’s general manager of retail and commercial, says, “The ACE robot shows our ongoing commitment to making journeys better and providing a world-class duty free experience at Auckland Airport.”

“Not only does the ACE robot look impressive, it also reduces the time arriving passengers have to wait at the duty free collection point. We congratulate Aelia on their innovation and commitment to customer service,” says Mr Barker.

With similar robots operating at Yotel in New York City and Shoebox in Berlin, the arrival of the ACE at Aelia Duty Free is a testament to parent company Lagardère Travel Retail’s visionary style, recognising the importance of technology and online ordering, just as it has in a traditional retail environment, will become the way of the future for duty free.

With Lagardère Travel Retail being highly experienced in the airport retail environment operating thousands of stores globally in duty free, specialty, convenience and cultural leisure, Aelia Duty Free offers a ‘Here and Nowhere Else’ promise, ensuring the ACE robotic experience remains a highly sought after and exclusive one.

ABOUT LAGARDERE TRAVEL RETAIL: With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail group operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China.

PRESS CONTACT
Matthieu Mercier, CEO
+61 2 8218 1105 • m.mercier@lagardere-traspac.com
www.lagardere-traspac.com

Janette Doolan, Communications Manager
+61 2 8218 1142 • j.doolan@lagardere-traspac.com
www.lagardere-traspac.com

SOURCE: LAGARDERE TRAVEL RETAIL:

Lagardère Travel Retail: Urban Decay debuts at Aelia Duty Free at Auckland Airport

AUCKLAND, NEW ZEALAND, 2015-12-11 — /EPR Retail News/ — As part of Lagardère Travel Retail’s ongoing development of their Aelia Duty Free concept at Auckland Airport, Urban Decay, one of the world’s leading brands in cosmetics, makes its debut into New Zealand.

Urban Decay is exclusive to Aelia Duty Free at Auckland Airport and joins a range of other exclusive brands available in Aelia’s portfolio including Chanel, MAC, Kiehls, L’Occitane, Sisley, Guerlain and La Prarie.

With the aim of creating one of the largest, funkiest and on-trend Perfume & Cosmetics floor in New Zealand, Aelia Duty Free will continue to introduce many more exclusive-to-Aelia and first-to-New Zealand Perfume and Cosmetic brands to their Duty Free offer at Auckland Airport.

“We are very excited to add the on-trend global make up powerhouse Urban Decay to Aelia Duty Free Auckland Airport’s Perfume & Cosmetics offering” said Ivo Favotto, Executive General Manager of Duty Free and Luxury for Lagardère Travel Retail in the Pacific region. “The Urban Decay counter at Aelia Duty Free Auckland Airport is the brand’s first entry into the New Zealand market, either at the airport or in downtown department stores. The spectacular newly installed counter reflects the philosophy of the brand – Beauty with an edge –and we are sure its range, including the bestselling Naked Palettes, will be a hit with New Zealanders and overseas visitors at Auckland Airport.”

Urban Decay products can also be ordered online at aeliadutyfree.co.nz and collected at the airport whenever passengers are departing or arriving at the Auckland Airport international Terminal.

ABOUT LAGARDERE TRAVEL RETAIL: With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail group operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China.

PRESS CONTACT
Matthieu Mercier, CEO
+61 2 8218 1105 • m.mercier@lagardere-traspac.com
www.lagardere-traspac.com

Janette Doolan, Communications Manager
+61 2 8218 1142 • j.doolan@lagardere-traspac.com
www.lagardere-traspac.com

SOURCE: Lagardère Travel Retail

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Lagardère Travel Retail: Urban Decay debuts at Aelia Duty Free at Auckland Airport

Lagardère Travel Retail: Urban Decay debuts at Aelia Duty Free at Auckland Airport

TravelPharm is the winner of Auckland Airport’s 2015 Retailer of the Year Award

Auckland Airport announced overnight that TravelPharm is the winner of its 2015 Retailer of the Year Award. 

Auckland, New Zealand, 2015-9-9 — /EPR Retail News/ — Richard Barker, Auckland Airport’s general manager – retail and commercial, says, “Auckland Airport is committed to providing passengers with a shopping experience that represents the very best of New Zealand and the world. Our annual retail awards recognise excellence in everything from customer experience to product development, sales performance, marketing and business innovation.”

“TravelPharm is a family-owned New Zealand company specialising in health supplements and organic, natural skincare products. There are three stores in our international terminal, which achieved average sales growth of more than 30% off a very high base in the past year, and there is one store in the domestic terminal. TravelPharm staff are highly motivated and have excellent product knowledge. Their foreign language skills enable them to focus on our rapidly growing Chinese passenger market, and the company management has outstanding relationships with each of the brands they sell. TravelPharm also launched and successfully operates our Casio G-Factory store in the international terminal.”

“It has been an exciting 12 months in retail for Auckland Airport. We have introduced exciting new local and international brands, as well as two new world-class and innovative duty free operators – The Loop Duty Free and Aelia Duty Free.”

“We will continue to improve the range of products available to our travellers in the year ahead, and we are already in discussion with a number of local and international retailers who are keen to bring their stores to the airport when we complete the expansion of our international departure area in late-2017,” says Mr Barker.

In addition to the 2015 Retailer of the Year Award, the following retail excellence awards were announced at the gala dinner and ceremony in Auckland overnight:

Best Food and Beverage Retailer Award, International Terminal – Hayama Kiosk
Best Specialty Major Retailer Award, International Terminal – TravelPharm
Best Specialty Boutique Retailer Award, International Terminal – 1Above
Best Food and Beverage Retailer Award, Domestic Terminal – Shaky Isles
Best Specialty Retailer Award, Domestic Terminal – Hub Convenience
Customer Service Excellence Award, International/Domestic Terminal – Flight Bar
Marketing Initiatives Award – Comvita
General Manager’s Retail Achievement Award – Yong Lee, Kiwi Discovery
Most Valued Player Award – Minoru Yamazaki, Hayama / Silk Road

Ends

For further information please contact:

Simon Lambourne
+64 27 477 6120
simon.lambourne@aucklandairport.co.nz

SOURCE: Auckland Airport

LS travel opens 3 Aelia Duty Free stores in Auckland Airport’s International Terminal

Auckland, New Zealand,  2015-7-9 — /EPR Retail News/ — The travel retailer, who was awarded one of two duty free concessions in Auckland Airport’s International Terminal, has opened its doors to 3 Aelia Duty Free stores; Arrivals, Departures and Pier B store.

LS travel retail’s latest version of Aelia Duty Free has been tailored specifically for Auckland Airport. As the evolution of stores take place, comprehensive product and innovative offers will unfold, which will reflect the very best of New Zealand and the world.

With a vision to Intrigue, Experience and Indulge, Aelia Duty Free is committed to delivering a number of world firsts and unique experiences to Auckland Airport, both in-store and on-line. Passengers will discover the signature of Aelia Duty Free – “The Art of the Gift”.

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LS travel retail Pacific further expands across the Pacific after winning duty free concession at Auckland Airport

AUCKLAND, New Zealand, 2015-2-23 — /EPR Retail News/ — The travel retailer has been awarded one of two duty free concessions in the Airport’s International Terminal, following their success in a competitive tender process in late 2014.

The win signals an exciting new chapter for both LS travel retail Pacific and Auckland Airport. This concession precipitates the expansion of LS travel retail Pacific’s Duty Free network across the Pacific, with the retailer already operating Duty Free in Adelaide, Gold Coast, Queenstown (NZ) and Noumea.

The latest version of the Aelia Duty Free concept, which has been tailored specifically for Auckland Airport, will be rolled out for the first time in the region. It is expected to boost the Airport’s duty free offer with innovative ideas for New Zealand’s premier gateway. LS travel retail Pacific will leverage its extensive vendor relationships and global experience by offering a plethora of big name brands in perfume & cosmetics, local wine, liquor and souvenirs to name a few.

The offer is based on the 3 pillars of the renewed Aelia Duty Free concept: “Here and Nowhere Else”, “Art of the Gift” and “Facilitation and Care”; 3 pillars which are perfectly aligned with the core values of Auckland International Airport’s customer strategy. LS travel retail Pacific’s vision to Intrigue, Experience and Indulge will form the backbone to this strategy.

Speaking of the news, LS travel retail Pacific’s CEO, Matthieu Mercier said, “It’s great to see our strategy for the expansion of our Duty Free business reach a significant milestone with Auckland International Airport, who have been a key partner for us since we entered the New Zealand market with our Travel Essentials concepts back in 2011.”

“The alignment, at the very early stages of the process between our vision for a renewed retail experience at Auckland Airport, enhanced by the new Aelia Duty Free concept and the airport’s ambition, has been nothing short of amazing. Our Duty Free teams have been able to give this vision both a strong element of local flavour and an experiential dimension which clearly contributed to this success. To achieve this result, we have been able to mobilise the right balance of local expertise and understanding of the specificities of the New Zealand market together with a strong involvement of the LS duty free and specialty experts across Europe and Asia Pacific.”

“Our goal now is to make it happen and to create fantastic duty free experiences that exceed passenger expectations, and I believe that our vision for Auckland Airport will achieve this and more. We are very excited to expand on our enduring partnership with Auckland Airport, and look forward to what the future will bring”.

Reinforcing these sentiments, LS travel retail Pacific’s Duty Free General Manager, Ivo Favotto said “We are delighted to be extending our duty free presence in New Zealand to the country’s main gateway at Auckland. Auckland is a fabulous city in a fabulous country and we worked hard to build an offer that honoured the uniqueness of both the city and the country, as well as its spirit of adventure. Our concept for Auckland is based on delivering unique experiences to travellers through Auckland Airport.”

“We plan to bring a number of world firsts to Auckland, as well as a range of unique experiences and a plenitude of new brands and product categories. Watch this space. I must also commend Auckland Airport and their retail team for running one of the most fair and collaborative of tender processes. We found the team great to work with (and not just because we won!), and we look forward excitedly to a long partnership with them.”

Richard Barker, Auckland Airport’s General Manager Retail and Commercial, says the company is delighted to have selected LS travel retail Pacific as one of its two duty free operators.“The selection of LS travel retail means that our passengers will be able to choose from a wide range of products and services that represent the best of New Zealand and the world.”

“We were very impressed by LS travel’s exciting retail concepts, including a number of world firsts and new brands that will be unveiled when our new international departure area opens late next year. We were equally impressed by their commitment to developing our online retail channel. We look forward to working with the LS travel retail team as we prepare for the licence’s 1 July 2015 start date.”

Aelia Duty Free will significantly increase LS travel retail Pacific’s footprint at Auckland Airport, where they already operate several Travel Essentials stores.

Notes to the editor:

About LS travel retail
Operating in more than 30 countries throughout Europe, North America, Asia and the Pacific, LS travel retail, a division of Lagardère Services, is a world leader in Travel Retail. It operates more than 4,100 stores across the world, including a presence at over 150 airports and 700 stations. It runs the largest international network of duty free and luxury, travel essentials and foodservice stores.”

Throughout Asia Pacific LS travel retail operates more than 250 outlets, partnering with over 16 airports in Australia, New Zealand, New Caledonia, Singapore, Malaysia, China, Hong Kong and India.

 

Contacts:

For all media enquiries:
Janette Doolan
Corporate Communications Manager, LS travel retail Pacific
Email: janette.doolan@lsaspac.com
P: +61 2 8218 1142

Matt Mercier
CEO, LS travel retail Pacific
Email: matt.mercier@lsaspac.com
P: +61 2 8218 1105

Ivo Favotto
General Manager, Duty Free
LS travel retail Pacific
Email: ivo.favotto@lsaspac.com
P: + 61 2 8218 1146