Banco de Chile to replace its automated teller machines with 500 CINEO ATMs from Wincor Nixdorf

Paderborn, Germany, 2015-6-9 — /EPR Retail News/ — Security has top priority at Banco de Chile – the second largest financial institution in the Chilean banking market, with a strong focus on retail banking. The bank is currently replacing its automated teller machines with secure systems from Wincor Nixdorf, and as part of this process, it has now ordered another 500 CINEO ATMs.

In Chile, automated teller machines used to be popular targets for criminal attacks. In addition to stealing entire machines in ram raids, criminals increasingly turned to blowing them up on site. This led the government to issue a decree in 2013 that gave ATM operators five years to replace their machines, step by step, with secure systems. Wincor Nixdorf’s concept has been a very convincing answer to this requirement: it encompasses HD video surveillance of the surroundings, more cameras in the ATMs to monitor the customer panel and, above all, safes that are particularly resistant to gas explosions and other physical attacks.

Since this decree – Decreto 222 – was issued, Banco de Chile has already installed over 550 of Wincor Nixdorf’s extra-secure ATMs. Thieves made three attempts to blow up the new systems with gas last year, only to discover that this method of attack is pointless. The bank needed no other proof that it was investing in the most secure solution. “It’s not primarily about protecting the cash in the systems, but preventing potential collateral damage from explosions. The security of our customers and staff has top priority for us,” said Osvaldo René González García, Director Security and Risk Prevention, of Banco de Chile.

Wincor Nixdorf’s service organization maintains the installed base of systems and will take on maintenance for the new ones as well.

Press Contact

Press/Financial Press

Andreas Bruck
Head of Corporate Communications
Phone: +49 5251 693 5200
E-Mail: andreas.bruck@wincor-nixdorf.com

Press/Branch Press

Ulrich Nolte
Phone: +49 5251 693 5211
E-Mail: ulrich.nolte@wincor-nixdorf.com

Branch Press

Claudia Wendorff-Goerge
Phone: +49 5251 693 5203
E-Mail: claudia.wendorff-goerge@wincor-nixdorf.com

Wincor Nixdorf to operate Bancolombia’s 1,160 self-service systems in a three-year contract

Paderborn, Germany, 2015-6-1 — /EPR Retail News/ — Wincor Nixdorf has received a three-year contract from Bancolombia for the operation of its 1,160 self-service systems. The bank also ordered 800 ProCash 280 automated teller machines.

In addition to installation and maintenance, the service contract covers the complete management of the bank’s self-service device park. Wincor Nixdorf will assume responsibility for all support activities, including around-the-clock ATM monitoring, remote troubleshooting and problem resolution, and the distribution of all the software for the self-service network. This approach will enable the bank to reduce the need for technician call-outs and ensure that self-service system downtimes are shorter. The service model should also result in significant cost reductions for the bank, since the internal costs for its own IT service will be eliminated and license fees will no longer be required.

Critical factors in the award of the contract were ultimately the many years of trustful cooperation between both companies, Wincor Nixdorf’s good service in Colombia and its references in the area of self-service operations.

About Bancolombia
Bancolombia is the largest bank in Colombia and one of the largest in Latin America. The bank is headquartered in Medellín, the second largest city in Colombia and was founded in 1875. It offers a wide range of financial products and services to a diversified individual and corporate base of more than 9 million customers. For more information about Bancolombia visit their website: http://www.grupobancolombia.com

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