UAE’s Mashreq Bank to revamp its banking services with innovative technologies from NCR

The bank is United Arab Emirates’ first financial institution to implement NCR Interactive Teller, Banker solutions to better engage customers

DUBAI, UAE, 2017-Sep-07 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions today announced that Mashreq Bank, one of the largest banks in the UAE, will revamp its banking services in the country with a host of innovative technologies from NCR over the next six months. Mashreq Bank will be the first in the region to deploy NCR’s tablet-based Interactive Banker, targeted to help financial institutions to transform their branches by converting branch tellers into financial advisors. Aided by this innovative solution, tellers can come out from behind their counters to help customer’s complete transactions faster.

“Ensuring uninterrupted availability of our services and delivering exceptional banking experience to customers at the time and channel of their choice remains a key strategy for us,” said Sandeep Chauhan, Head of Operations and Technology, Mashreq Bank. “The efficiency and secure transactions led by centralization of tellers coupled with the integration of NCR Interactive Services allows us to transform our customer interaction model.”

The Interactive Banker allows Mashreq Bank’s universal agent to monitor the customers’ transactions on its latest ATMs rolled-out in its modern branches. The technology helps the bank turn smart data into great customer service by using real-time customer information so the best assisted service is offered to the customer when needed. With a dashboard view, banks can allocate multiple advisors to multiple devices to achieve maximum efficiency, better serve their customers and make efficient use of staff time to focus on customer service and cross-selling.

Mashreq Bank will also deploy NCR’s software-based Interactive Teller technology that allows a live teller to take remote control of an ATM to assist customers to do all transactions typically completed by tellers inside a branch. Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours and build new small-footprint branches to provide full teller services in areas not served by branches. Mashreq’s customers can execute a host of branch banking transactions such as intelligent cash and cheque deposit, bill pay, new account opening and loan initiation using this machine.

“Consumer demand for digital access has highlighted the inefficiencies of current infrastructure and accelerated demand for a robust omni-channel customer interaction model that makes banking services available at all times and across platforms,” said Wael El Aawar, vice president, NCR Financial Services for Middle East and Africa. “Mashreq Bank understands the value of being accessible and available to customers when and where they require. Our innovative omni-channel technologies allow the bank to extend their digital brand footprint and physical reach to engage more customers, sell new services and increase revenue.”

NCR will also add its self-service financial kiosk at these modern branches allowing Mashreq customers to conveniently execute teller transactions on-their-own. Customers will now be able to perform a host of transactions without teller support such as Address Update, Instant statements of all accounts, blocking or replacing cards, registering for online banking services, Emirates ID registration, and bill payments, amongst other transactions.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

SOURCE: NCR Corporation

News Media Contacts
Rakesh Aulaya
NCR Public Relations
+91 22 619 45 83
rakesh.aulaya@ncr.com

 

ATM Marketplace / Wincor Nixdorf white paper: One-size-fits-all approach to banking services no longer applies in the omnichannel banking era

PADERBORN, Germany, 2015-10-7 — /EPR Retail News/ — Digital technologies are providing alternative customer access channels, which means that the branch – the oldest delivery channel – must evolve and transform if it is to remain a core component of the banking mix

ATM Marketplace, a preeminent banking and finance publication, and Wincor Nixdorf, a global leader in advanced retail and banking IT solutions, today released a white paper. It reveals that the one-size-fits-all approach to banking services no longer applies in the omnichannel banking era. Entitled “The Customer’s Journey – Transforming the Branch Network,” the white paper explains how the way people interact with financial institutions is evolving with every new generation and offers insights into how to best serve each of them. Digital technologies are providing alternative customer access channels, forcing the branch to evolve and transform in order to remain a core component of the banking mix.

“Financial institutions need to view branch transformation not only from the perspective of specific consumer segments’ requirements and preferences, but also in the context of digital banking channels,” says Robin Arnfield, a contributing writer at ATM Marketplace. “This white paper stresses the need for FIs to focus on the end user’s perspective.”

The white paper highlights that, in an omnichannel environment, branches remain highly relevant as a place where customers can have high-value, one-on-one talks with financial advisors and get assistance with complex self-service transactions.

“Financial institutions are looking at how they need to adapt to their customers. Today’s new digital environment and the heterogeneous way customers embrace bricks-and-mortar, online and mobile channels are changing the role of the branch. Even as banks move increasingly toward digital channels and products, the branch still remains a vital customer touchpoint, and an essential way for banks to differentiate themselves from the digital competitors entering in the marketplace. That is why retail banks must connect with and embrace the needs of the different customer segments,” says Jordi Perez, Head of Strategic Business Development at Wincor Nixdorf

Download a complimentary copy of the white paper: “The Customer’s Journey – Transforming the Branch Network.

Press Contact

Press/Financial Press

Andreas Bruck
Head of Corporate Communications
Phone: +49 5251 693 5200
E-Mail: andreas.bruck@wincor-nixdorf.com

Press/Trade Press

Dr. Thomas Daubenbüchel
Head of Press and Editorial Office
Phone: +49 5251 693 5212
E-Mail: thomas.daubenbuechel@wincor-nixdorf.com
Ulrich Nolte
Phone: +49 5251 693 5211
E-Mail: ulrich.nolte@wincor-nixdorf.com

Trade Press

Claudia Wendorff-Goerge
Phone: +49 5251 693 5203
E-Mail: claudia.wendorff-goerge@wincor-nixdorf.com

Wincor Nixdorf: BAWAG PSK becomes the first bank in Europe to introduce cash withdrawals at ATMs in all its branches – without a card

Enabling technology Wincor Nixdorf PC/E software

Paderborn, Germany, 2015-5-5 — /EPR Retail News/ — It doesn’t get any smarter than this: the Austrian financial institution BAWAG PSK has become one of the first banks in Europe to introduce cash withdrawals at ATMs in all its branches – without a card. Is your card defective? Does a friend urgently need some cash? Together with its technology partner Wincor Nixdorf, BAWAG PSK has developed a new SmartCash function for situations just like these to make the bank’s cash services easier and more flexible.

SmartCash is available at ATMs in around 500 BAWAG P.S.K. branches. When a SmartCash withdrawal is ordered, a ten-digit code is generated either by BAWAG’s eBanking service or its eBanking app and transmitted to the user via text message. This code, which is valid for four hours after being sent to the user, can be used for a single withdrawal of cash in an amount between ten and 400 euros. Once the code is entered, it becomes invalid for further withdrawals.

If a higher amount is needed, it can be withdrawn in combination with the account holder’s own bank card: customers can get up to 5000 euros from an ATM using the combination of a bank card, a PIN and a code, eliminating the need to stand in line at the teller window.

The new service was introduced in October 2014, and user numbers have risen steeply since then. According to Athir Findi, who heads the bank’s department for direct sales online banking and brokerage, “It was important to us to offer our customers more convenience and flexibility with BAWAG P.S.K.’s new SmartCash function for eBanking and the eBanking app. Cash withdrawals without a bank card are a future-proof solution with a strong focus on customer benefits.”

The technology that enables the new service is Wincor Nixdorf’s software platform PC/E with a smart client component that runs on the ATM, and a server component that authorizes the withdrawal via the code. Josef Pichler, Director Software & Solutions, Wincor Nixdorf Austria, says, “In close cooperation with the retail banking experts at BAWAG P.S.K., we were able to create a very customer-centric solution that meets the demand for omnichannel banking services.”

Press Contact

Press/Financial Press

Andreas Bruck
Head of Corporate Communications
Phone: +49 5251 693 5200
E-Mail: andreas.bruck@wincor-nixdorf.com

Press/Trade Press

Dr. Thomas Daubenbüchel
Head of Press and Editorial Office
Phone: +49 5251 693 5212
E-Mail: thomas.daubenbuechel@wincor-nixdorf.com
Ulrich Nolte
Phone: +49 5251 693 5211
E-Mail: ulrich.nolte@wincor-nixdorf.com

Trade Press

Claudia Wendorff-Goerge
Phone: +49 5251 693 5203
E-Mail: claudia.wendorff-goerge@wincor-nixdorf.com