Clearview Federal Credit Union deploys NCR Interactive Teller at its drive-up lanes

DULUTH, Ga., 2016-Aug-31 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (August 30, 2016) announced that Southwestern Pennsylvania-based Clearview Federal Credit Union has begun deploying NCR Interactive Teller at its drive-up lanes. This unique software-driven, hardware-enabled technology lets consumers interact via high-quality video and audio with their financial institution’s remotely located video teller.

NCR’s ITM software provides the teller full remote control over each module in specially configured ATMs, enabling them to deliver up to 95 percent of traditional teller transaction services to their customer across extended locations and hours of business. NCR software and services enables more than 30 million consumers to bank with a live teller via ATMs.

“This was the logical next step for the modernization of our branches and our entire member experience,” said Mark Brennan, Clearview’s President and CEO. “As our branches are transformed into modern Financial Centers with video walls, touchscreen kiosks and face-to-face service ‘pods’ replacing the traditional teller line, our drive-up lanes are also being reinvented with the help of NCR, so the entire member experience is easier and more convenient for consumers on the go.”

NCR’s Interactive Video Technology helps financial institutions transform their branch banking experience into an omni-channel proposition, matching the convenience needs of today’s consumer. Branches can now evolve from transaction hubs into advisory centers of expertise, helping their customers achieve their financial goals. However, consumers who can’t visit a branch during traditional hours, or those who prefer not to go inside, can still get the unique knowledge and support of their financial institution’s tellers remotely.

“We are seeing more and more financial institutions offering their customers options that let them bank as it fits into their lives,” said Brian Bailey, VP & GM, Solution Management, NCR Financial Services. “NCR Interactive Teller software offers fast, reliable service. Clearview members will appreciate the increased convenience and the flexibility of choice on how they interact at this channel.”

About Clearview Federal Credit Union
Clearview Federal Credit Union has been in operation since 1953 and serves more than 97,000 members with reported assets valued over $1 billion as of July 2016. Membership in Clearview is open to individuals who live, work, worship, volunteer or attend school in the Southwestern Pennsylvania community, which includes Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Indiana, Lawrence, Washington and Westmoreland counties. Membership is also open to immediate family members of current Clearview members. Visit clearviewfcu.org for more information. Clearview Federal Credit Union is federally insured by the National Credit Union Administration and is an Equal Housing Lender.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact:
Aaron Gould
NCR Public Relations
212.589.8556
aaron.gould@ncr.com

Source: NCR Corporation

CU Anytime to upgrade its ATM management system to integrated channel management platform from NCR Corporation and INETCO

NCR and INETCO help increase business performance and consumer experience across a multi-vendor ATM network with one powerful, integrated view

Duluth, Ga., 2016-Mar-29 — /EPR Retail News/ — CU Anytime, a leader in providing high availability management services to member credit unions, today announced plans to upgrade its ATM management system to an integrated, powerful channel management software platform from NCR Corporation (NYSE: NCR) and INETCO. CU Anytime will rely on NCR APTRA™ Vision, the next generation, multi-vendor, self-service management solution, and NCR APTRA OptiCash, a dynamic cashpoint cost optimization solution, as well as INETCO Insight®, a real-time transaction monitoring and analytics software that captures all ATM payments and transactions. The new platform will allow CU Anytime to proactively manage its entire network of more than 225 multi-vendor ATMs, helping improve availability, reduce costs and deliver exceptional member experience.

“CU Anytime is committed to offering quality services to our members, while improving our business performance. Implementing NCR’s integrated, channel management platform is a critical step forward for us to achieve operational excellence, cost effectiveness and improved member experiences,” said Pat Holland, President and CEO, CU Anytime.

NCR APTRA Vision provides all of the incident management and operational data of previous generations of management systems and combines that with commercial and business data from a wide variety of other sources. NCR APTRA Vision correlates data from individual ATMs, and presents it with an easy to use interface, which enables financial institutions to discover hidden relationships between different performance influencing factors, to make informed decision and set strategic planning goals. NCR APTRA Vision reduces time-consuming site visits by enabling automatic, pre-emptive actions along with remote management and command functions.

The INETCO Insight transaction monitoring software complements APTRA Vision by providing real-time alerting and end-to-end visibility into consumer transactions once they are initiated at an ATM or any other customer-facing touch point such as a mobile application, kiosk or online banking application.

“NCR’s channel management solution platform strategically aligns with CU Anytime’s priority of exceptional service delivery,” said Brian Bailey, vice president of Solutions Management, NCR Financial Services. “With a single view into ATM management data, cash management data and real-time transaction monitoring, CU Anytime can improve the success of customer interactions and quickly respond to any device, cash or network bottlenecks or outages. It also allows support to CU Anytime credit unions by providing monitoring and management services for deployment of new branch devices such as video teller solutions.”

NCR APTRA OptiCash is a cash optimization solution that forecasts individual requirements for each cashpoint in the network. It analyses data directly from the ATM or from existing infrastructure sources to generate a forecast and cost optimized replenishment strategy for every cashpoint, taking into account cost factors, servicing constraints and capacities.

CU Anytime will use these solutions to provide unmatched service delivery and unleash the ability to deliver more value to existing members, acquire new ones and provide an amazing member experience.

About CU Anytime
CU Anytime®, LLC is a Credit Union Service Organization (CUSO) formed to provide an ATM network for the convenience of the participating Credit Unions and their members. Initially started by six Credit Unions in 1997 with 50 ATMs, CU Anytime® now has 24 participating Credit Unions and over 225 ATMs throughout New Mexico, El Paso TX, and Livermore CA. www.cuanytime.org

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contacts

Jeff Dudash
NCR Public Relations
770.212.5091
jeff.dudash@ncr.com

For more information on Channel Management solutions from NCR, attend the upcoming webinar titled, Clearing the path for branch transformation: Three management tactics to succeed on Tuesday, April 19th at 11am EDT.