CVS Health announced the national rollout of CVS Pay

WOONSOCKET, R.I., 2016-Oct-21 — /EPR Retail News/ — CVS Health (NYSE:CVS) today announced the national rollout of CVS Pay , an end-to-end mobile payment solution at CVS Pharmacy. CVS Pay is now part of the CVS Pharmacy mobile app, and integrates payment, prescription pickup and the ExtraCare loyalty program all into one quick scan at checkout. CVS Pay is an example of the company’s larger commitment to developing digital tools that simplify the customer experience, making it easier for consumers everywhere to better manage their health.

“We know that our customers lead busy lives, so our digital efforts are focused on making it easier for them to do simple but important things like picking up prescriptions. That’s why we are thrilled to launch CVS Pay to CVS Pharmacy app users nationwide,” said Brian Tilzer, Senior Vice President and Chief Digital Officer, CVS Health. “For our customers, CVS Pay offers more than just a payment solution: it’s a seamless, quick and easy user experience that makes picking up prescriptions and shopping at CVS Pharmacy even more convenient.”

CVS Pay first launched as a pilot program this August in the New York City metro area and the adoption of the program as well as feedback from customers has exceeded expectations. Now available to all users of the CVS Pharmacy mobile app, CVS Pay simplifies the checkout experience for customers nationwide. CVS Pay users have the ability to refill, manage multiple prescriptions and now pick-up and pay all within the app. Additionally, customers can link their ExtraCare card with CVS Pay, meaning a single scan at checkout will process all ExtraCare deals, earn new rewards and handle payment for the transaction. For another added level of convenience, customers can also use CVS Pay at the drive-thru, where they can simply share a pickup number found within the CVS Pharmacy mobile app.

CVS Pharmacy customers can begin using CVS Pay by adding any credit or debit card into the CVS Pharmacy app. They can also add their Health Savings Account and Flexible Savings Account cards. The CVS Pharmacy mobile app can be downloaded at www.cvs.com/mobile-cvs/apps. At the store, the associate will scan the barcode from the customer’s app, ring up the purchases, let the customer choose a payment method from those stored within the app, and then process the payment. All verifications for prescriptions and payment take place directly in the app, so transactions are quick and easy. Once complete, the customer will receive a confirmation of payment in the app.

CVS Pay is available in the CVS Pharmacy app on iOS and Android devices and works with all major credit (MasterCard, Visa, Discover, American Express), debit, Health Savings Account and Flexible Spending Account cards. CVS Pay works in CVS Pharmacy standalone stores only and is not yet available at CVS Pharmacy in Target locations.

About CVS Pharmacy
CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America’s leading retail pharmacy with over 9,600 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

Press Contacts
Erin Pensa
CVS Pharmacy
T: 401.770.4786
E: Erin.Pensa@CVSHealth.com

SOURCE CVS Pharmacy

CVS Health launches new digital tools aimed at helping customers manage their health with more ease and efficiency

  • Research Shows Digitally Engaged Patients have Improved Medication Adherence and Reduced Health Care Costs
  • Company continues to explore breakthroughs in mobile, personalization, multi-channel commerce connected health and digital therapeutics

WOONSOCKET, R.I., 2015-11-19 — /EPR Retail News/ — CVS Health (NYSE: CVS) today announced a suite of new digital tools aimed at helping customers manage their health with more ease and efficiency. According to research conducted by the CVS Health Research Institute, pharmacy customers enrolled in digital and online programs demonstrate better medication adherence and reduced health care costs overall – illustrating the potential impact of new the CVS Health digital tools.

“Our research shows that digital and online tools help make adherence easier and more accessible for our customers across the enterprise, and evidence suggests that better adherence improves patient health outcomes while reducing health care costs,” said William H. Shrank, M.D., M.S.H.S, Senior Vice President and Chief Scientific Officer for CVS Health.

Across the enterprise, CVS Health digital tools allow for easier access to programs that help people start and stay on their prescriptions while reducing health care costs for clients of CVS/caremark, the pharmacy benefits manager of CVS Health. Preliminary research from the CVS Health Research Institute shows that those patients who enrolled online at CVS.com, Caremark.com or CVSspecialty.com were more likely to fill their prescriptions and adhere to their medications. Among CVS/caremark members with common chronic conditions such as hypertension, 10 percent more members improved their medication adherence to optimal levels after enrolling online at Caremark.com compared to members who did not enroll. In addition, CVS/caremark clients could save up to $2.3 million in medical cost avoidance annually per 100,000 registered users.

Newly introduced tools from CVS Health demonstrate its ongoing commitment to integrating digital efforts across the company to provide future-looking health care solutions for its customers. These tools are the latest examples of CVS Health leveraging digital initiatives across the enterprise to support the broader company purpose of helping people on their path to better health.  The company’s Digital Innovation Lab continues to explore breakthroughs in mobile, personalization, multi-channel commerce connected health and digital therapeutics. Since the opening of the CVS Health Digital Innovation Lab in June, the team has been focused on developing cutting-edge digital services and personalized capabilities that empower people to manage their health wherever they are.

A new suite of digital tools, developed specifically to address issues facing CVS Health customers, include:

  • Apple Watch App Integration: The CVS/pharmacy mobile app is now Apple Watch compatible, to help notify customers when prescriptions are ready, and make it easy to refill prescriptions and check information at a glance. The app is also supported on mobile phones and tablets – making it accessible wherever CVS customers are.
  • Scan Paper Script: According to CVS Health research, it is estimated that a third of prescriptions are never filled. This tool enables customers to quickly and conveniently start the prescription fill process by capturing a photo of their written prescription through the CVS/caremark mobile app.
  • Insurance Card Scan: Customers can easily share new insurance information with their pharmacist by taking a photo of their insurance card, instantly updating data across our store systems. This tool not only removes the hassle for customers, but also frees up thousands of hours for our pharmacists, who can focus on speaking with patients instead of entering insurance information.
  • MedRemind: This function, which is now deployed in the CVS/pharmacy iPhone mobile app, helps customers stay on track with their medication schedules by enabling them to customize reminders to take their prescriptions at the right time and notifications to caregivers when a dose is missed.  It also includes text reminders and the ability to receive reminders on the Apple watch. This solution directly aims to combat forgetfulness, a common reason for non-adherence.
  • In-Store Pharmacy Messages: As the retailer with the largest deployment of beacon technology, customers who have the CVS/pharmacy app installed on their mobile phone and who opt in to receive push notifications will be notified if their prescription is ready for refill or pickup when they enter the store. By providing customers with actionable reminders when and where they are most effective, we are finding new ways to drive adherence.

“Our digital innovation model is the synthesis of strategic partnership and rapid experimentation, and this new suite of tools – some of the first to emerge from our digital innovation lab – shows how effective our approach can be,” said Brian Tilzer, Senior Vice President and Chief Digital Officer for CVS Health. “By addressing real problems, including medication adherence, through digital tools that are designed to make tasks easier and more convenient, we’re supporting our overall company strategy—to help people live healthier lives.”

About the CVS Health
CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 7,900 retail drugstores, more than 1,000 walk-in medical clinics, a leading pharmacy benefits manager with more than 70 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable, effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Press Contact

Erin Pensa
CVS/pharmacy
T: 401.770.4786
E: Erin.Pensa@CVSHealth.com

SOURCE CVS Health

CVS Health partners with startup accelerator MassChallenge and digital health venture fund Rock Health

WOONSOCKET, R.I., 2015-10-1 — /EPR Retail News/ — CVS Health (NYSE: CVS) today announced that it was partnering with top startup accelerator MassChallenge and digital health venture fund Rock Health to drive faster innovation and expand areas of focus for connected health solutions. On the heels of the opening of its Digital Innovation Lab in June, these new collaborative relationships further demonstrate CVS Health’s commitment to driving rapid and impactful innovation in digital health solutions.

“We know that some of the best digital health innovations are already being developed, so we’ve made partnering a key part of our digital efforts,” said Brian Tilzer, Senior Vice President and Chief Digital Officer for CVS Health. “We have broad scale and resources; MassChallenge offers a competitive startup accelerator program and Rock Health has an impressive portfolio of market-leading companies. By working collaboratively with each, we can rapidly design and test new ideas ultimately bringing solutions to our customers that will dramatically impact the way they manage their health.”

As part of its digital strategy, CVS Health is focusing on innovation areas including mobile, personalization, connected health and digital therapeutics complements to the work that many of the portfolio companies are already exploring. By forging new relationships in key markets — Boston, for healthcare and San Francisco, for technology– CVS Health aims to collaborate with the most advanced and capable organizations to develop future-looking health care solutions that help its 100 million customers proactively and better manage their healthcare needs.

Continued Momentum in Boston with MassChallenge

By entering into a relationship with MassChallenge, CVS Health furthers its connections in the Boston technology community, where it opened up a Digital Innovation Lab earlier this summer. MassChallenge runs startup accelerators in Boston, Israel and the U.K., designed to connect high-impact startups with the resources they need to launch and succeed. Through the partnership, high-potential startups will have access to CVS Health’s breadth and resources to help facilitate the development of the next generation of customer-centric products.

“We’ve seen steady growth in the number of digital health startups that are seeking entrepreneurial resources,” said Scott Bailey, Managing Director of MassChallenge Boston. “We hope that by working with CVS Health, these startups will gain access to an even greater network of resources, helping them to develop their products, make new discoveries and rapidly grow their businesses.”

Making New Connections in California through Rock Health

CVS Health is also entering a relationship with California-based Rock Health, the first venture fund dedicated to digital health. The sponsorship will enable Rock Health’s impressive portfolio to engage directly with CVS Health, providing opportunities to deepen relationships with key stakeholders that share the goal of solving today’s health care challenges.

“With its unparalleled consumer reach, CVS Health is in a unique position to deeply impact the future of healthcare in the U.S. and we’re honored they’ve chosen to work alongside Rock Health,” said Malay Gandhi, Managing Director of Rock Health. “Working with the most forward-thinking companies in the industry is a major pillar of how we provide meaningful support to our portfolio companies.”

About MassChallenge
MassChallenge runs startup accelerators designed to catalyze a global renaissance by connecting high-impact startups with the resources they need to launch and succeed. Anyone can apply to MassChallenge, with any early-stage startup, in any industry, from anywhere in the world. MassChallenge does not take equity or place any restrictions on the startups it supports.

With programs in Boston, Israel and the UK, MassChallenge provides entrepreneurs with mentorship, office space, education, access to a vast network, and other resources during four months of acceleration. MassChallenge awards over $2 million in non-dilutive grants to the startups demonstrating the highest impact and highest potential. A nonprofit organization, MassChallenge is funded by corporate, public and foundation partners. To date, the 617 MassChallenge alumni have raised over $947 million in funding, generated$485 million in revenue and created 5,105 jobs. For more information, visitwww.masschallenge.org.

About Rock Health
Rock Health is the first venture fund dedicated to digital health. Rock Health partners include AARP, Abbott, Blue Shield of California, Boehringer Ingelheim, Brigham and Women’s, CVS Health, Deloitte, Genentech, Kaiser Permanente, Qualcomm Life, UCSF, and the VA Center for Innovation. For more information, visit www.rockhealth.com.

About CVS Health
CVS Health (NYSE: CVS) is a pharmacy innovation company helping people on their path to better health. Through its 7,800 retail drugstores, nearly 1,000 walk-in medical clinics, a leading pharmacy benefits manager with more than 70 million plan members, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable, effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health atwww.cvshealth.com.

Press Contacts
Erin Pensa
CVS/pharmacy
T: 401.770.4786
E:Erin.Pensa@CVSHealth.com

Shannon Sullivan
MassChallenge Boston
T: + 888.782.7820 x 726
E: shannon@masschallenge.org

Lauren White
Rock Health
T: 202.320.8677
E: lauren@rockhealth.org

SOURCE: CVS Health

CVS Health launches new pharmacy service for patients with multiple medications, ScriptSync™

WOONSOCKET, R.I., 2015-8-12— /EPR Retail News/ — CVS Health (NYSE: CVS) today announced the launch of ScriptSync™, a new pharmacy service that enables patients with multiple medications to pick up their eligible maintenance prescriptions in a monthly CVS/pharmacy visit.

In addition, patients or caregivers can manage their ScriptSync prescriptions 24/7 using innovative online support tools. By aligning prescription fill schedules for patients, CVS Health aims to make it easier and more convenient for patients to take their medications as prescribed. ScriptSync is currently available in all CVS/pharmacy stores and will be available through CVS/caremark Mail Service Pharmacy in 2016.

“Medication adherence is a complex public health challenge, and better adherence can improve health outcomes and lower overall health care costs for both patients and payors,” said Troyen A. Brennan, MD, MPH, executive vice president and Chief Medical Officer, CVS Health. “Our research shows that people with chronic diseases taking multiple medications may make numerous trips to the pharmacy each month for refills, which makes it harder for them to stay on track with different fill schedules and take them regularly as prescribed. ScriptSync is one more way that we can work together with our patients to make medication adherence easier as we help people on their path to better health.”

Medication non-adherence – when people don’t take their medicines as prescribed – costs the health care system nearly $300 billion and tens of thousands of lives each year. Research shows that nearly 50 percent of patients with chronic conditions do not take their medications as prescribed. According to research from the CVS Health Research Institute previously published in the Archives of Internal Medicine, as the complexity of patients’ medication regimens increases, their adherence decreases. In fact, patients with multiple medications who do not consolidate their medication refills were found to have significantly lower adherence rates than patients who consolidated their refills. Researchers concluded that helping patients simplify, synchronize and organize their pharmacy care, could improve their adherence. Building on the findings of this research, patients in the ScriptSync pilot showed a substantial increase in medication adherence when their multiple, ongoing prescriptions were synchronized for pickup together.

“As a pharmacy innovation company, CVS Health is focused on using our technology and scale to deliver patient-centered pharmacy care and innovative digital solutions to address medication non-adherence,” added Brian Tilzer, senior vice president and Chief Digital Officer, CVS Health. “In fact, the online support feature of ScriptSync was developed in our Boston-based Digital Innovation Lab to help make viewing and updating prescription information quick, easy and convenient to give our ScriptSync patients more control over managing their health.”

CVS/pharmacy patients with multiple maintenance prescriptions can sign-up for ScriptSync, work with their CVS pharmacist to align prescription fills and determine an optimal pickup date. Once aligned, prescriptions are refilled on the same day, and prior to the pickup date, patients can receive a call or text message when their order is ready. In addition, once enrolled they can access and manage their prescriptions online at CVS.com/ScriptSync. There, users can add or remove prescriptions from ScriptSync, verify the status of an order and confirm or change their CVS/pharmacy ScriptSync pickup date as needed.

About CVS Health
CVS Health (NYSE: CVS) is a pharmacy innovation company helping people on their path to better health. Through its 7,800 retail drugstores, nearly 1,000 walk-in medical clinics, a leading pharmacy benefits manager with more than 70 million plan members, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable, effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at www.cvshealth.com.

 

Media Contacts:

Mike DeAngelis
CVS Health
(401) 770-2645
mjdeangelis@cvs.com

 

Christine Cramer
CVS Health
(401) 770-3317
christine.cramer@cvshealth.com

CVS Health signed lease for the creation of new Digital Innovation Lab at 116 Huntington Avenue in Boston, MA

BOSTON, 2014-11-18 — /EPR Retail News/ — Today (November 17, 2014) CVS Health announced it has signed a lease for the creation of a new Digital Innovation Lab at 116 Huntington Avenue in Boston, MA. The new 15,130 square feet Boston-based center will serve as a vital hub for the rapidly growing CVS Health Digital team, which will remain headquartered in Woonsocket, R.I. CVS Health also recently completed the opening of a new Digital Experience Center at the company’s headquarters in Woonsocket, and is actively recruiting new talent for both locations.

Boston was chosen because of the wealth of tech sector businesses establishing brick and mortar sites and the fact that it is one of the world’s renowned healthcare cities serving as the home to many leading medical institutions. CVS Health is a leader in the convergence of healthcare, retail and technology, and this new location will be instrumental in furthering the company’s mission of leveraging digital technology to put people on the path to better health.

“Boston is on the cutting edge of healthcare, and we have a thriving tech environment fueling innovation,” said Mayor Martin J. Walsh. “Boston is the ideal location for CVS Health to invest in the Digital Innovation Lab, which will be a source of new ideas that will drive this company into the future.”

“As a company that touches consumers not just through our retail stores, but through all the critical pharmacy and healthcare services we offer, CVS Health has a unique opportunity to impact our customers’ lives in meaningful ways that no one else can,” said Brian Tilzer, Senior Vice President, Chief Digital Officer for CVS Health. “As we expand our Digital team and invest in this part of our business, we are truly passionate about using technology to create tools that do not exist anywhere else, so we can empower our customers with a highly personalized pharmacy and retail experience across all channels.”

Tilzer continued, “Our new Boston office is a perfect complement to the growth happening on our team in Woonsocket and will help keep us at the forefront of digital innovation. The explosion of the city’s tech sector, as well as an increased opportunity to attract top talent in both healthcare and technology in the Greater Boston area, makes this the right move for us.”

The new CVS Health Digital Innovation Lab can house approximately 100 employees, with 90 percent of them anticipated as new hires. Plans for the new office include the creation of an open concept workspace that encourages idea-sharing and innovation to produce the next level of digital technology that will help enhance the customer experience through convenient, easy-to-use digital tools.

CVS Health continues to be ahead of the curve with creating cutting-edge digital services andpersonalized capabilities that deliver customers the most accessible and integrated personal pharmacy and health experience. CVS.com, the CVS/pharmacy Mobile smartphone app, and the CVS/pharmacy iPad app all seamlessly extend access to pharmacy services found in-store to shoppers at home, making it more convenient than ever before to manage, refill and pick up medication while also tapping into a wide variety of health and shopping resources when, where and how they want. Additionally, CVS Health is making it easier than ever for patients and customers of its MinuteClinic, specialty pharmacy, and pharmacy benefit management (PBM) and mail service pharmacy divisions to manage their prescriptions and other health needs through seamless, integrated digital experiences.

For information about job openings and career opportunities at CVS Health, within the Digital team and beyond, please visit http://www.cvshealth.com/careers.

About CVS Health
CVS Health is a pharmacy innovation company helping people on their path to better health.  Through our 7,800 retail pharmacies, more than 900 walk-in medical clinics, a leading pharmacy benefits manager with nearly 65 million plan members, and expanding specialty pharmacy services, we enable people, businesses and communities to manage health in more affordable, effective ways.  This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs.  Find more information about how CVS Health is shaping the future of health at www.cvshealth.com.

Press Contact:        

Erin Pensa

CVS/pharmacy

T: 401.770.4786

E: Erin.Pensa@CVSCaremark.com