ARGENTINA, 2016-Jun-15 — /EPR Retail News/ — The new system is intended to shorten waiting times by eliminating the need to queue.
With the aim of optimising the customer’s waiting time when paying for their purchases, in March Carrefour Argentina implemented a new system called Caja Ya, applied to the line of checkouts in stores in the Neuquén Province.
This is a system of electronic queues which eases the flow of customers, thanks to devices which generate shifts and screens with information on waiting times. This way, the customer can pick up the device (caller) on entering the store, take their turn by scanning the bar code at a Consultation Point and select the type of purchase. The device will tell the cutomer the estimated time when they will be served and which checkout to go to. In addition, on the screens located in the hall, the customer will be able to observe the estimated waiting time to be served at the checkouts.