John Lewis announces changes to its management board

London, 2017-Jan-23 — /EPR Retail News/ — John Lewis today (19 January 2017) announces a number of changes to its management board which will take effect from 1 February 2017.  The new more streamlined structure will further strengthen our ability to deliver the best possible customer experience however our customers choose to shop with us.  In addition to the position of Managing Director, the roles on the management board will be as follows:

  • The Customer Director will be focused on delivering a differentiated customer experience across the entire business.  Craig Inglis, who became Customer Director in 2015, will continue in this role. In addition to his current responsibilities, Craig will also be looking after all aspects of, as well as store development and design.
  • The Operations Director will be focused on consistency and excellence in operational delivery to our customers across John Lewis’s distribution centres and shops. This role will be filled by Dino Rocos.
  • The new role of Trading Director will be responsible for all of our Buying and Merchandising and will be focused on delivering exceptional products and services. It will be covered on an interim basis by Ed Connolly, while a recruitment process takes place. Ed is currently Buying Director, Fashion.

The roles of Finance and Director, IT remain unchanged.

As previously announced, Mark Lewis, Retail & Online Director, will be leaving John Lewis after four years in the business to become CEO at His last day at John Lewis will be 31 January 2017.

Notes to editors

You can view biographies of the John Lewis Management Board.

John Lewis – John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis  ‘Best In-Store Experience 2016’, ‘Best Clothing Retailer 2016,’ ‘Best Electricals Retailer 2016,’ ‘Best Furniture Retailer 2016,’ ‘Best Homewares Retailer 2016’ and ‘Best Click & Collect Retailer 2016’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2016

You can follow John Lewis on the following social media channels:

Gillian Taylor
Head of External Communications
Telephone: 020 7592 5635
Mobile: 07919 057931

Sian Grieve
Senior Manager Corporate Communications
Telephone: 0207 592 6887
Mobile: 07525 271812

Source: John Lewis