CareCloud and First Data partner to launch patient experience management platform called Breeze

  • Backed by the power of First Data’s Clover® platform, Breeze transforms the interaction between the patient and practice into a digital, mobile, and modern experience
  • Breeze introduced to digital health innovators at Health 2.0 annual fall meeting

NEW YORK, 2017-Oct-06 — /EPR Retail News/ — CareCloud and First Data (NYSE: FDC) have joined forces to help medical practices engage their patients through a new patient experience management platform called Breeze. Breeze’s mobile and web apps allow patients to manage their doctors’ appointments from their smart device, fill out necessary insurance and medical forms, and manage payments anywhere, anytime. This strategic alliance brings together the power and intuitive design of CareCloud’s healthcare platform with First Data’s commerce-enabling technology.

“People want to have the same kind of technology in the doctor’s office that they are using to manage everything else in their lives, whether it’s using an app to book a dinner reservation, check in for a flight from their phone, or manage their finances,” said Ken Comée, CEO of CareCloud. “Physicians want to give their patients this kind of automated, digital experience but have been challenged with software that’s payer-centric, not patient-centric. Breeze flips medical practice technology on its head and orients all practice workflows around the patient experience — setting a new standard for visiting the doctor.”

“CareCloud has spent years honing its technological capabilities to serve the healthcare industry, and we are delighted to partner with them on this game-changing product for physicians’ offices across the country,” said Chris Foskett, Executive Vice President, Corporate and Business Development, First Data. “We are bringing to market a comprehensive healthcare solution with full payments integration, a unique product offering that has major implications for how people engage with their healthcare providers.”

Simple Patient Experience

Breeze applies consumer-centric innovations to healthcare, fundamentally transforming the interaction between a practice and its patients. The platform runs natively on First Data’s Clover® Mini and Clover® Station, iOS or Android devices, and any computer. Patients can access Breeze on any of these devices to check in, avoid wait times at the reception desk, and schedule their next appointment.

For payment, patients can view and manage existing balances on the go, using their payment method of choice, including credit, debit, mobile wallets, HSA, cash, or check. Patients also have the ability to set up partial payments or payment plans so they can pay when and how they want.

Streamlined Practice Management

In addition, by digitizing the waiting room, Breeze helps physician practices of all sizes increase productivity, revenue, and patient satisfaction while reducing administrative costs.

“From the moment that the patient walks in, they are happier, and my staff no longer has to spend time dealing with packets of registration papers. Our front office can now focus on patient care and delivering the excellent level of service that they deserve,” says Barbara Arbide, a practice manager who is using Breeze in her allergy practice in Coral Gables, FL.

Practices using Breeze have access to more than 300 curated business applications — which simplify everything from inventory management to time tracking — through the Clover® App Market. The flexibility of the platform enables CareCloud to continuously add new functionalities based on physician and patient needs. Additionally, the sleek look and feel of First Data’s Clover devices will modernize any medical practice.

CareCloud and First Data developed Breeze to meet changing consumer expectations in healthcare. According to the 1,100 patients who responded to CareCloud’s 2017 Patient Experience Index (PXI) survey, the experience outside the exam room has a significant impact on a practice’s ability to attract and keep patients.

  • Limited payment options pose a risk to providers — 34 percent of patients said they would switch doctors in order to be able to pay their bills online, and 30 percent said they would switch if they could set up payment plans.
  • Practices need help managing payment obligations — only 19 percent of patients with outstanding balances were asked to pay during their visit, and an incredible 33 percent were never asked to pay.
  • Patients want mobile appointment scheduling — 21 percent of patients said they would consider switching doctors if they could request appointments online anytime, anywhere. This number almost doubles for Millennials, 41 percent of whom would consider switching for that ability.
  • Reducing wait times boosts patient loyalty — 31 percent of patients said they would consider going to another practice for shorter wait times.

Available today, Breeze is the first CareCloud product to be developed in association with First Data, a global leader in commerce-enabling technology, and a strategic investor in CareCloud. Breeze will initially be marketed by CareCloud and a pilot group of channel partners. It will then be deployed to other First Data partners for commercialization, becoming available to the thousands of medical practices that use First Data’s Clover payments technology directly or through First Data’s channel partners and those looking to adopt Breeze in their practices.

For more information or to experience Breeze through the eyes of a consumer with a 360-degree virtual reality tour, visit carecloud.com/breeze.

About CareCloud

CareCloud is the leading provider of cloud-based revenue cycle management (RCM), practice management (PM), electronic health record (EHR), and patient experience management (PXM) solutions for high-growth medical groups. CareCloud helps clients increase financial and operational performance, streamline clinical workflows, and improve patient care nationwide. The company currently manages more than $4 billion in annualized accounts receivable on its integrated clinical and financial platform. To learn more about CareCloud: www.carecloud.com.

About First Data

First Data Corporation (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 24,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,800 transactions per second and $2.2 trillion per year.

Media Contacts:

Liidia Liuksila
212-515-0174
Liidia.Liuksila@firstdata.com

Lynn Shepherd
610-613-7263
lshepherd@carecloud.com

Source: First Data Corporation

First Data to provide secure commerce solutions for Valley National Bank merchant clients

First Data and Valley National Bank join forces to enable growth for businesses across the Valley National Bank franchise

NEW YORK, 2017-Sep-19 — /EPR Retail News/ — Today (15 Sep 2017) First Data (NYSE: FDC), a global leader in commerce-enabling technology, and Valley National Bank, the wholly-owned subsidiary of Valley National Bancorp (NYSE:VLY), announced that they have entered into a long-term agreement to provide secure commerce solutions for the bank’s merchant clients. The referral relationship will provide First Data’s cutting-edge solution suite, including First Data’s Clover platform, to Valley National Bank’s business client base across their network of more than 200 branches in New Jersey, New York, and Florida.

“Valley National Bank has a long history of providing its clients with superior service, and we are thrilled to be in business with this terrific partner,” said Chris Foskett, Executive Vice President, Head of Business and Corporate Development, First Data. “Like Valley National Bank, First Data is focused on bringing personalized service and customized solutions to our clients. We look forward to supporting Valley National Bank’s clients with our innovative solution suite.”

“We are excited about the opportunity to partner with First Data as we continue to focus on simplifying payment processing solutions for our commercial clients,” remarked Valley National Bank Senior Executive Vice President and Chief Consumer Banking Officer, Dianne Grenz. “This new relationship will help us deliver the unique and innovative solutions our business clients need to be successful in today’s global commerce industry.”

As part of the long-term deal, Valley National Bank’s merchant clients will have access to First Data’s Clover platform, a comprehensive suite of hardware and software point-of-sale solutions that supports businesses of all sizes. The platform features 300 apps designed to help businesses run more efficiently, as well as the recently-announced Clover Flex, a smart payment terminal that fits comfortably as a handheld device or on the countertop. The Clover platform also features Clover Capital, a financing solution designed to help small and mid-sized merchants meet their ongoing liquidity requirements by providing rapid access to capital.

In addition, First Data’s Clover platform allows for easy integration with software that caters to specific business segments, such as restaurants, hair salons, or specialty retailers. Through these integrations Clover can meet the unique needs of merchants across a variety of verticals. Valley National Bank will also have access to First Data’s eCommerce solution set, which includes a range of tools for everyone from local small businesses to large retailers to seamlessly accept online or mobile transactions.

For more information, visit valleynationalbank.com/clover.

About First Data

First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 24,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,800 transactions per second and $2.2 trillion per year.

About Valley

Valley National Bancorp is a regional bank holding company headquartered in Wayne, New Jersey with approximately $23 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 200 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, Queens and Long Island, and Florida. Valley National Bank is one of the largest commercial banks headquartered in New Jersey with Executive Offices in Manhattan and West Palm Beach. Helping communities grow and prosper is the heart of Valley’s corporate citizenship philosophy. For more information about Valley National Bank and its products and services, please visit www.valleynationalbank.com.

Media Contact:
Liidia Liuksila
First Data
212-515-0174
Liidia.Liuksila@FirstData.com

Marc Piro
Valley National Bank
973-686-5461
mpiro@valleynationalbank.com

Source: First Data