Sainsbury’s rolls out Chop Chop one-hour delivery service to customers across London zone 1 and 2

Sainsbury’s rolls out Chop Chop one-hour delivery service to customers across London zone 1 and 2

 

  • Sainsbury’s Chop Chop delivery service has been rolled out to five more London boroughs
  • Over 70,000 more postcodes will be added, giving Sainsbury’s the biggest reach of UK supermarkets offering one-hour delivery
  • Baby emergency products and weekend brunch ingredients among the most popular shopping items

London, 2017-Oct-18 — /EPR Retail News/ — Following a successful trial in its Pimlico and Wandsworth stores, Sainsbury’s is now rolling out Chop Chop, its one-hour delivery service, to customers across Zone 1 and 2.

Sainsbury’s was the first UK supermarket to trial an on-demand, one hour, grocery delivery service last year; giving customers a new way to shop. Now the retailer will extend its trial to add over 70,000 more postcodes to the service catchment area. This takes its total reach to over 1.7 million customers, giving Sainsbury’s the largest reach of UK retailers offering a one-hour delivery service.

Chop Chop is a service that enables customers to order up to 25 items from Sainsbury’s, via an IOS or Android app, and have them delivered by bicycle or moped within one hour, for a flat fee of £4.99. Since its launch in September last year, the service has proved particularly popular with customers looking to purchase weekend brunch ingredients and baby emergency products as well as ‘dinner for tonight’ items and post party celebration remedies.

Shoppers who order via the app within store opening hours will be able to receive their groceries within an hour on the same day, depending on slot availability. The service will be open to shoppers seven days a week at all participating stores.

Clodagh Moriarty, Director of Online at Sainsbury’s commented, “We’re delighted the trial of our Chop Chop delivery service in Wandsworth and Pimlico has proven to be such a success. Our ambition is to help our customers live well for less and saving them time by offering one-hour delivery is one way we’re doing just that.

“We were the first UK supermarket to introduce one-hour delivery last year and this roll-out will give us the largest reach to shoppers across London. It’s an exciting time for our customers and we hope to see continued success of Chop Chop within these new boroughs.”

Chop Chop is now available in all or parts of: Barnet, Brent, Camden, City of London, Ealing, Hackney, Hammersmith & Fulham, Islington, Kensington & Chelsea, Lambeth, Merton, Southwark, Tower Hamlets, Wandsworth and Westminster. Customers can check if Sainsbury’s delivers to them by putting their postcode into the App.

Contact:

press_office@sainsburys.co.uk
020 7695 7295

Source: Sainsbury

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Sainsbury’s trials 30-minute Click & Collect grocery service via Chop Chop app

Sainsbury’s trials 30-minute Click & Collect grocery service via Chop Chop app

 

Trial taking place from Sainsbury’s Pimlico store via the Chop Chop app. Customers pay via app and pick up shopping just 30 minutes after ordering online

London, 2017-Aug-15 — /EPR Retail News/ — Sainsbury’s is today (11 August 2017) launching a trial that enables customers to order their shopping via the Chop Chop app and pick it up from store just 30 minutes later, for no fee.

The launch will see the retailer become the UK’s first supermarket to offer sub one-hour collection options. The trial is taking place at Sainsbury’s Pimlico store, where the supermarket’s one-hour delivery service Chop Chop is already available.

During the trial, which is limited to the Android version of the Chop Chop app, customers will be able to select and pay for up to 25 items for collection in 30 minutes, seven days a week, with no fee for the service. The orders will be packed and ready for the customer to retrieve by showing their order number at the store’s Chop Chop desk. This number will be available via the app or can be sent in an email depending on the preference of the customer.

Clodagh Moriarty, Director of Online at Sainsbury’s commented, “We want to offer a customer experience that is differentiated in terms of price but also in terms of service, with complete customer autonomy and excellent flexibility.

The way customers are shopping is changing as they look for faster and more convenient options and we want to continue leading the way in giving them the services they need to shop wherever and whenever they want. We were the first UK supermarket to introduce one-hour delivery last year and we’re now delighted to be the first to trial a 30 minute Click & Collect service. It’s an exciting time for the business and we hope to see a positive response from our shoppers.”

Contact:

press_office@sainsburys.co.uk
020 7695 7295

Source: Sainsbury

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Sainsbury’s opens its purpose built, online fulfilment centre in Bromley-by-Bow

Sainsbury’s opens its purpose built, online fulfilment centre in Bromley-by-Bow
Sainsbury’s opens its purpose built, online fulfilment centre in Bromley-by-Bow

 

London, 2016-Sep-22 — /EPR Retail News/ — Sainsbury’s predicts that demand in the capital for its online groceries service will double over the next eight years, as more people switch to a mixture of shopping online and in stores. The retailer announced the forecast as it opened its purpose built, online fulfillment centre in Bromley-by-Bow – a milestone in the retailer’s plans to help customers in London shop whenever and wherever they want.

Laid out in aisles, like an enormous supermarket, the online fulfillment centre in East London is 185,000 sq. ft. and has the capacity to fulfil 25,000 customer orders per week. The chilled picking area alone is ten times the size of an average Sainsbury’s convenience store.  Once Sainsbury’s colleagues have picked orders from the shelves they are transferred to a giant automated system, the first of its kind in the UK. The automated system operates 1.5km of conveyor belts which can carry over 7,000 crates per hour to Sainsbury’s vans.

To ensure its fleet of over 160 vans make deliveries on time, day and night, the site has its own fuel pumps and van servicing area.

The centre also has a bakery where professional bakers, trained at Sainsbury’s bakery college will bake hundreds of loaves from scratch, every day, just as bakers do in Sainsbury’s stores.

Nearly 500 people have already been recruited to work at the centre and Sainsbury’s expects to recruit another 430 colleagues by 2020

Clodagh Moriarty, Sainsbury’s Director of Online commented: “Operating day and night, this state-of-the-art centre, with its cutting edge technology will enable us to handle exceptional volumes at high speed.

“The additional capacity provided by the centre means that, working with our 30 London stores which pick online orders, we’ll be able to keep up with demand for our service in London, which we expect to double over the next eight years.”

Sainsbury’s launched its online grocery business in 1999 and, by 2013, sales had reached £1billion. Since then demand has continued to grow. Last year sales grew by nearly nine per cent and orders grew by nearly 15 per cent.

Press Enquiries please contact: press_office@sainsburys.co.uk or call 020 7695 7295.

Source: Sainsbury

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