Apple brings its latest retail innovations to Nanjing, Cologne and Miami with new store openings

Cupertino, California, 2017-Mar-29 — /EPR Retail News/ — Apple opened its doors to customers today (MARCH 25, 2017) at new stores in Nanjing, Cologne and Miami, bringing Apple’s latest retail innovations to the heart of each city. More than 350 store employees welcomed thousands of customers at the grand openings, some queuing for days in advance.

Each store complements the local architecture, from the restored facade in Schildergasse to the 90-by-30-foot glass entryway of Apple Nanjing. For the first time in each city, customers explored The Forum, a place where the local community can gather and learn. All three stores also feature The Boardroom, a space for local entrepreneurs, developers and business customers to get hands-on advice and training.

Contact:

Nick Leahy
nleahy@apple.com
(408) 862-5012

Amy Bessette
abessette@apple.com
(408) 862-8012

Apple Media Helpline
media.help@apple.com
(408) 974-2042

Source: Apple Inc.

METRO GROUP acquires stake in Cologne based start-up offering quick support for technical issues through a network of professional advisors

Düsseldorf, Germany, 2016-Jul-09 — /EPR Retail News/ — METRO GROUP – as minority partner – acquires a stake in the start-up “Deutsche Technikberatung” based in Cologne, one of the participants of the first Spacelab Accelerator Program of Media-Saturn this year. Deutsche Technikberatung regards itself as a “technical support for home users” and offers quick support for technical issues through a network of professional advisors. Selected and specially trained technical advisors assist private customers and small businesses, like for example restaurants, in all aspects relating to the purchase, installation, networking and bug fixing of modern technical devices.

A new TV, tablet or smart phone: increasingly powerful, increasingly connected. The digital world fascinates, but can sometimes also be confusing and complex. Private customers as well as smaller businesses appreciate a partner, who not only provides sound advice before the actual purchase but also offers support with the installation, configuration and occasional bug fixing. That is exactly the business area of Deutsche Technikberatung. Appointments with their technical advisors at the desired date can be arranged online or by phone. They visit the users to solve technical problems of all kinds at a fixed hourly rate.

“Deutsche Technikberatung is a new type of service and consultancy company – and that makes the investment so exciting for METRO GROUP“, says Olaf Koch, Chairman of the Management Board of METRO AG. “In a world of rapidly growing performance and ever increasing interconnectivity of technical devices we have to support our customers even more comprehensively. The founders of Deutsche Technikberatung developed a clever business model that offers customers access to top qualified experts. One important reason why we decided to acquire a stake was that Deutsche Technikberatung, for the choice of its service staff, placed great emphasis on emotional intelligence and empathy of their technical advisors. We are convinced that this is an important key to future success. It is based on the idea that you can train technical know-how, but customer proximity, empathy and the skill to explain technical know-how is difficult to learn. A view that we fully share, given our understanding of customer focus.”

Till Steinmaier and Emre Akdagcik founded Deutsche Technikberatung in 2014 and are now managing partners of the company: “The partnership with METRO helps us deliver our idea even faster: we give a face to technology and want to enable as many people as possible to benefit from the advantages of modern technology without any hassle”, says Steinmaier. “Besides private users in particular also independent businesses are increasingly relying on a functioning technology. METRO is a natural partner for us in this respect whose sales lines Media Markt, Saturn and METRO Cash & Carry strongly simplify market access for our personalised technical support.”

The concept is paying off: the vast majority of the customers would – after the first contact – again select Deutsche Technikberatung in case of further technical questions and challenges. The innovative aspect is not only in shaping the new profession of a “technology advisor”, but mainly also in the technology that permits performing the services in the background.

METRO GROUP is one of the most important international retailing companies. It generated sales of some €59 billion in financial year 2014/15. The company operates over 2,000 locations in 29 countries and employs more than 220,000 people. The performance of METRO GROUP is based on the strength of its sales brands, which act independently on the market: METRO/MAKRO Cash & Carry, the international leader in the self-service wholesale trade; Media Markt and Saturn, the European market leader in consumer electronics retailing; and Real hypermarkets.

Contact:
Media Department
Telephone: +49 211 6886-4252
Telefax: +49 211 6886-2001
E-Mail: METRO GROUP: presse@metro.de

Source: Metro Group

Microsoft and Intershop: Successful customer-focused omni-channel commerce will be demonstrated at Commerce ‘N’ Concert on September 13th in Cologne

The best practice event is geared towards dealers and manufacturers who successfully use ERP systems like Microsoft Dynamics Navision and Microsoft Dynamics AX. Participants learn from presentations and live experience behind the scenes of MUSIC STORE professional GmbH about how customer-focused omni-channel commerce can work for them. Commerce ‘N’ Concert is presented by dotSource GmbH and Intershop Communications AG.

Jena, Germany, 2016-Jun-24 — /EPR Retail News/ — Customers change – radically, loudly, and spontaneously. The only way to meet customer’s demands for the long term is to make use of first-class functionality and cross-channel services. And to make this happen, digital and analog infrastructures have to work together without a hitch.

Technological insights, best practices and an exclusive tour of MUSIC STORE professional GmbH in Cologne will show participants of Commerce ‘N’ Concert just how ERP solutions by Microsoft can be sustainably integrated into shop systems, enterprise resource planning and marketing systems, as well as what successful, customer-focused omni-channel commerce looks like in practice.

The event is ideal for dealers and manufacturers who are interested in sharing their experiences with omni-channel commerce or expanding their interactive retail activities, or who are faced with concrete project challenges.

Commerce ‘N’ Concert not only puts the exchange of information and interaction in the foreground, it also allows omni-channel commerce to be experienced directly. Cologne – the location of the MUSIC STORE professional GmbH headquarters, one of the largest musical instrument retailers in the world – offers the perfect atmosphere for this event. The company headquarters in the Kalk district of Cologne are attached to a large superstore with over 18,044 square feet of floor space and an immense amount of musical equipment on display ready to be tested. Managing Director Michael Sauer will give an exclusive insight into the inner workings of the company on a tour of the showroom and the logistics center. He will also explain how MUSIC STORE overcomes the challenges the superstore’s customers in Cologne and the company’s 1,000 plus active online shop users present to the digital and analog infrastructure.

In the presentation “Synaptic Commerce—Digital Transformation in Complex System Landscapes”, Dirk Weckerlei, senior partner sales manager for Germany, Austria and Switzerland at Intershop Communications AG, will explain how retail systems and the processes that go along with them can be intelligently orchestrated.

The big crescendo of Commerce ‘N’ Concert is a surprise live act – a wonderful opportunity to chat with experts and colleagues in the industry.

Registration for Commerce ‘N’ Concert and a detailed agenda can be found on the dotSource GmbH website.

In the white paper “E-Commerce with Microsoft and Intershop—Successful Retail with Dynamics Navision and Dynamics AX” (in German), dotSource GmbH explains in detail how retail systems and the associated processes can be sustainably integrated in the future. The white paper is available for free download on the dotSource GmbH website.

About dotSource – Digital Success Right from the Start

We at dotSource have been supporting companies from Germany, Austria, and Switzerland in their digital transformation and the internet presentation of their brands for over ten years. From strategy consulting through to the development and implementation of innovative e-commerce concepts right up to continuing company support after the go-live – according to the vision »Digital Success right from the Start« we offer our customers a comprehensive range of services and holistic expertise across all aspects of the digitalization of marketing and sales. With our groundbreaking solutions, we have been able to establish ourselves as one of the leading digital agencies in German-speaking Europe and are now among the top 20 largest companies in the industry.

More information: www.dotSource.de.

About Intershop

Intershop Communications AG (founded in Germany 1992; Prime Standard: ISH2) is the leading independent provider of omni-channel commerce solutions. Intershop offers high-performance packaged software for internet sales, complemented by all necessary services. Intershop also acts as a business process outsourcing provider, covering all aspects of online retailing up to fulfillment. Around the globe more than 300 enterprise customers, including HP, BMW, Würth, and Deutsche Telekom run Intershop solutions. Intershop is headquartered in Jena, Germany, and has offices in the United States, Europe, Australia, and China. More information about Intershop can be found online at www.intershop.com.

This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop’s limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.

Contact:

Intershop Public Relations

Heide Rausch
Phone: +49 3641 50-1000
Fax: +49 3641 50-1309
E-Mail

Source: Intershop