Zalando launches new program Zalando Zet

BERLIN, 2017-Jul-20 — /EPR Retail News/ — Zalando announces Zalando Zet, a new program that offers customized premium services like pick-up of returns on demand as well as additional benefits such as premium customer service. The first phase will run by invite-only in four different cities in Germany, Berlin, Leipzig, Frankfurt, Hannover.

Zalando Zet introduces benefits along the entire customer journey: members get early access to sales, and can contact stylists and experts via telephone or Facebook chat to answer fashion-related questions. Members further benefit from faster delivery, including same-day, dedicated customer service, and the new return-on-demand service, which enables customers to have their returns picked up within two hours at a time and location of their convenience.

“To make it as easy as possible to buy fashion online, Zalando constantly invests into customers by piloting new and innovative services and partnering with brands and retailers. Zalando Zet is the next step within our strategy of providing an even more frictionless shopping experience, tailored to fashion,” says David Schröder, Senior Vice President Convenience at Zalando.

From the very beginning Zalando has been focused on providing the best customer experience. In 2008, Zalando revolutionized online shopping by introducing free delivery and returns within up to 100 days. Trying on goods at home for free as well as free shipping and convenient returns have been an integral part of Zalando’s offering ever since.

“Service is key to our customers. Zalando Zet combines the best of both online and offline shopping: Customers receive orders faster and return items easier. Furthermore, Zalando Zet adds a personal experience, as customers can ask Zalando about the latest trends or if they are unsure how to combine the shirt they just ordered,” says Lisa Schöner, Head of Zalando Zet.

In the first phase customers in four cities in Germany will be able to test the service for no additional cost for three months, after which they can become members for 19€ per year. Further cities in Germany will follow within the next months.

ABOUT ZALANDO
Zalando (https://corporate.zalando.com) is Europe’s leading online fashion platform for women, men and children. We offer our customers a one-stop, convenient shopping experience with an extensive selection of fashion articles including shoes, apparel and accessories, with free delivery and returns. Our assortment of almost 2,000 international brands ranges from popular global brands, fast fashion and local brands, and is complemented by our private label products. Our localized offering addresses the distinct preferences of our customers in each of the 15 European markets we serve: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, Poland and the United Kingdom. Our logistics network with four centrally located fulfillment centers in Germany allows us to efficiently serve our customers throughout Europe, supported by warehouses in Northern Italy and France with a focus on local customer needs. We believe that our integration of fashion, operations and online technology give us the capability to deliver a compelling value proposition to both our customers and fashion brand partners. Zalando’s shops attract over 200 million visits per month. In the first quarter of 2017, more than 68 percent of traffic came from mobile devices, resulting in 20.4 million active customers by the end of the quarter.

CONTACTS:
Matteo Bovio
Corporate Communications
matteo.bovio@zalando.it
+49 (0)176 127 591 35

Source: Zalando

Zalando will start construction of its fourth self-operating logistics center in Germany

  • Construction planned to start in October 2015, test operations will begin in autumn 2016
  • Zalando to create up to 1,000 new jobs
  • Focus on markets in South Germany, Switzerland and France

BERLIN, 2015-9-18 — /EPR Retail News/ — Zalando, the leading online platform for fashion in Europe, will start construction of its fourth self-operating logistics center in Germany this October. The company will partner with Goodman, the developer, investor and manager of the site, to build a property of 130,000 square meters. This will allow Zalando to serve customers in Southern Germany, Switzerland and France even faster, and to meet the further increasing demand for ecommerce. Test operations for the new site are planned for as early as autumn 2016. Zalando plans to create about 1,000 jobs at the site located in the Upper Rhine region.

“Customers are in the core of our work and we invest in numerous measures to further drive their satisfaction. Zalando Logistics plays a central role as one of our main competencies in our future development,” said David Schröder, Senior Vice President Operations at Zalando SE.

Lahr was chosen over a range of other German locations in the search process. “Our decision is based on a reliable cooperation with the state of Baden-Württemberg, the municipal development company IGZ and the city of Lahr. Likewise, Lahr’s strong geographical location and infrastructure strongly influenced our decision,” Schröder added.

Dr. Wolfgang Müller, Mayor of Lahr, added: “I am excited to announce this next step by Zalando and the decision to come to Lahr. It highlights how attractive the airport area and the location Lahr is in overall for new investors.”

As with the first two self-operated logistics centers in Erfurt and Mönchengladbach, Zalando will collaborate with logistics property group Goodman on the development of the new site in Lahr. Jordan Corynen, Regional Director DACH at Goodman, said: “This development in Lahr will enable the successful continuation of our collaboration with Zalando. This time the new property will not be built on a greenfield site, but will see the conversion of a 185,000 square meter former military site. We have now developed more than one million square meters of logistics space for online trading in Germany.”

Details regarding the building and recruiting process will be presented in the coming months. More information about Zalando logistics can be found here: https://corporate.zalando.com/en/our-responsibility-p#fc-433.

Zalando logistics at a glance

Zalando operates its own logistics centers in:
Brieselang since 2011, 25.000 m²,  existing real estate
Erfurt since 2012, 125.000 m²,  developed by Goodman
Mönchengladbach since 2013, 125.000 m²,  developed by Goodman
Lahr from autumn 2016, 130.000 m²,  developed by Goodman
Zalando currently employs over 5,000 people in its logistics centers.
Since the end of 2014, Zalando dispatches every delivery through its self-operated logistics centers.

ABOUT ZALANDO
Zalando (https://corporate.zalando.com) is Europe’s leading online fashion platform for women, men and children. We offer our customers a one-stop, convenient shopping experience with an extensive selection of fashion articles, including shoes, apparel and accessories, with free delivery and returns. Our assortment of over 1,500 international brands ranges from popular global brands, fast fashion and local brands, and is complemented by our private label products. Our localized offering addresses the distinct preferences of our customers in each of the 15 European markets we serve: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, Poland and the United Kingdom. Our logistics network with three centrally located fulfillment centers in Germany allows us to efficiently serve our customers throughout Europe. We believe that our integration of fashion, operations and online technology gives us the capability to deliver a compelling value proposition
to both our customers and fashion brand partners.

Zalando’s shops attract over 135 million visits per month. In the second quarter of 2015, around 57 percent of traffic came from mobile devices, resulting in close to 16.4 million active customers by the end of the quarter.

CONTACT:
Matteo Bovio
Corporate Communications
matteo.bovio@zalando.it
+49 30 200 088 512