Rivermark Community Credit Union upgrades its digital banking experience with Digital Insight online banking and mobile banking solutions

Credit union brings new digital banking experience to its 80,000 members

Duluth, Ga., 2016-Apr-05 — /EPR Retail News/ — Digital Insight, an NCR company, today announced that Rivermark Community Credit Union, a Beaverton, Oregon-based credit union, upgraded its digital banking experience to include Digital Insight online banking and mobile banking solutions. The credit union replaced its ATM fleet at all of its branches with NCR self-service technology in 2015, including NCR Interactive Teller at its Gresham Station branch.

“We were very impressed by Digital Insight’s commitment to service. We experienced such a high level of comradery and partnership that we really felt like Digital Insight was part of the Rivermark team,” said Rob Mills, Vice President of Technology, Rivermark Community Credit Union. “The extensibility of Digital Insight’s digital banking platform paired with NCR’s ATM and Interactive Teller is helping us create the banking experiences of tomorrow for our members today.”

Digital Insight’s flexible platform, powered by a services-oriented architecture, gives financial institutions the flexibility and control to develop and integrate new content, deeply personalize their customer experience and distinguish their unique brand. Digital Insight’s mobile banking apps enjoy an average, blended app rating of 4.6 stars on the Apple App Store® and Google Play[1] and, according to a recent report, eight of the top 10-rated banking apps are powered by Digital Insight.

“The credit union has a long history in Oregon of providing outstanding member service and being on the cutting edge of new innovations,” said José Resendiz, general manager of Digital Insight. “With the addition of NCR and Digital Insight innovations, we are helping Rivermark deliver new digital experiences and better meet the needs of its members. 

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money.  Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.

Web site: digitalinsight.com and www.ncr.com
Get more banking insights at Banking.com
Twitter: @Digital_Insight and @NCRCorporation
LinkedIn: www.linkedin.com/company/ncr-corporation and www.linkedin.com/company/digital-insight

News Media Contact

Jeff Dudash
Public Relations
NCR Corporation
770-212-5091
jeff.dudash@ncr.com

[1] Android and Google Play are a registered trademark of Google, Inc. Apple, App Store and Touch ID are registered trademarks of Apple, Inc.

Digital Insight launches Android Fingerprint ID to its award-winning Mobile Banking App

New feature to Digital Insight Mobile Banking App provides secure, fast and easy means to log in

DULUTH, Ga., 2016-Mar-08 — /EPR Retail News/ — Digital Insight, an NCR company, today introduced Android Fingerprint ID to its award-winning Mobile Banking App. The new feature allows mobile banking users to use their fingerprints to authenticate their identities to log in on Android devices. For community banks and credit unions, the fingerprint authentication functionality will help reduce the costs associated with password resets, lockouts and call center inquiries, while giving end users a secure, fast and easy way to access their accounts via their smartphones and tablets.

Android Fingerprint ID is one of a variety of biometrics-driven authentication features delivered through the Digital Insight platform, including Apple Touch ID™ and EyeVerify’s EyePrint ID™. Digital Insight expects to make Android Fingerprint ID available to all of its mobile banking clients in May 2016.

Android Fingerprint ID allows bank customers and credit union members to log into their mobile banking application without entering traditional login credentials. This new feature gives end users the convenience to access their finances in a more simple and secure way, replacing manual entry of a username and password. Android Fingerprint ID will be available on any device that runs the Android 6.0 Marshmallow operating system and has a physical fingerprint sensor that supports the Android Fingerprint API.

“Biometrics offer a compelling feature for mobile banking applications, driving benefits for the end user as well as the financial institution,” said Dan Weis, senior product manager for Mobile Banking, Digital Insight. “We believe that consumers will want varying types of biometrics based on factors such as personal preference, their finger dexterity, their device preference, and even how they are dressed.  Our introduction of Android Fingerprint Scan furthers our commitment to biometric authentication and continued top-of-the-line performance of the Digital Insight mobile banking app.”

Digital Insight’s mobile banking apps enjoy an average, blended app rating of 4.6 stars on the Apple App Store® and Google Play[1] and, according to a recent report, eight of the top 10-rated banking apps are powered by Digital Insight.

“At Cambridge Savings Bank we are constantly looking for ways to enhance our digital offerings and being the first bank through Digital Insight to launch Android Fingerprint ID for our mobile banking app is a great example of that,” said Dan Mercurio, Head of Consumer Banking, Cambridge Savings Bank. “By staying at the forefront of advancements in technology, we’re able to provide our customers with the convenient and secure banking experience that they have come to expect.”

About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money.  Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: digitalinsight.com, ncr.com
Get more banking insights at Banking.com
Twitter: @Digital_Insight
LinkedIn: www.linkedin.com/company/digital-insight

Android and Google Play are a registered trademark of Google, Inc. Apple, App Store and Touch ID are registered trademarks of Apple, Inc. EyeVerify and Eyeprint ID are registered trademarks of EyeVerify, LLC.

News Media Contact

Jeff Dudash
Public Relations
NCR Corporation
770-212-5091
jeff.dudash@ncr.com

[1] 4.63 app rating based on a blended average of 238,946 user ratings across 559 Digital Insight clients’ Mobile Banking Apps in the Apple App Store and Google Play, August 2015.

NCR company Digital Insight to power Pen Air Federal Credit Union’s digital banking experience

Credit union selects Digital Insight to power digital banking experience

Duluth, Ga., 2016-Feb-22 — /EPR Retail News/ — Pen Air Federal Credit Union, the largest and oldest credit union headquartered in Pensacola, Fla., recently expanded its relationship with NCR Corporation (NYSE: NCR) by selecting Digital Insight, an NCR company, to power its digital banking experience. The credit union currently leverages NCR Interactive Teller Machines (ITMs) in its branches and now will also use Digital Insight’s online and mobile banking solutions.

“We are very focused on the Member experience and believe that Digital Insight will greatly enhance that while continuing to be on the forefront of the digital banking curve,” said Mark Brewer, CIO of Pen Air Federal Credit Union. “We are equally excited about the potential to leverage the synergies between Digital Insight and our deployed NCR ITMs. We selected nearly all services offered by Digital Insight, so our members will not only benefit from increased functionality, but they will also enjoy rewards and ease of use across all digital channels.”

Digital Insight’s flexible platform, powered by a services-oriented architecture, gives financial institutions the flexibility and control to develop and integrate new content, deeply personalize their customer experience and distinguish their unique brand. The company enjoys a 4.6 star rating on the Apple App Store and, according to an independent industry expert, eight of the top 10-rated banking apps are powered by Digital Insight.

“Pen Air Federal Credit Union’s mission is to enhance lives through exceptional service, strength and financial solutions,” said José Resendiz, General Manager of Digital Insight. “We are proud to be working with them to help them meet this mission by offering their members an easy to use suite of digital banking solutions that makes it easier for them to manage their money.”

About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money.  Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

About Pen Air Federal Credit Union
At Pen Air Federal Credit Union, respect is a guiding principle. As the largest and oldest credit union headquartered in Pensacola, Florida, with $1.3 billion in assets, Pen Air is dedicated to enhancing lives through exceptional service, strength, and financial solutions. Eighteen locations in Northwest Florida and Southeast Alabama, which include three student-run credit unions at area high schools, combined with Online and Mobile banking provide worldwide reach. Pen Air is a not-for-profit, member-owned financial institution, serving the community and improving lives since 1936. For more information, visit www.penair.org or call (850) 505-3200/toll free (877)4PENAIR.

Web sites: digitalinsight.com, penair.org
Get more banking insights at Banking.com and Unlock the Possibilities
Twitter: @Digital_Insight, @PenAirFCU
LinkedIn: Digital Insight, Pen Air FCU
Facebook: Pen Air FCU
Pinterest: Pen Air FCU

News Media Contacts

Heather Almand
Digital Insight, an NCR company
770-656-7769
heather.almand@digitalinsight.com

Patty Veal
Pen Air Federal Credit Union
850-505-3200, ext. 7777
vealpa@penair.org

SOURCE: NCR

Digital Insight and CUneXus Solutions partner to resell CUneXus’ cplXpress product to Digital Insight financial institution customers

cplXpress to help Digital Insight increase engagement and maximize profitability of existing customer relationships

DULUTH, Ga., 2015-11-13 — /EPR Retail News/ — Digital Insight, an NCR company and leader in digital banking solutions and CUneXus Solutions, a financial services software development firm focused on data-driven consumer lending strategies, have partnered together to resell CUneXus’ cplXpress product to Digital Insight financial institution customers. By reselling cplXpress, Digital Insight is helping its financial institution customers increase loan volumes and engagement at every physical and digital touch point.

CUneXus’ cplXpress platform allows financial institutions to provide their customers with perpetual loan approval. This unique and timely solution utilizes advanced data analysis to completely bypass the loan application process, granting consumers ongoing insight into their personal borrowing power and immediate access to pre-approved loan offers.

“We’ve been long-term partners with Digital Insight and are excited to bring our cplXpress product to more financial institutions through this reseller agreement. We’re also proud to announce that cplXpress is now available through single sign-on (SSO) within Digital Insight’s online banking, desktop widget and mobile applications,” Dave Buerger, president of CUneXus Solutions. “Digital Insight clients can now offer their customers convenient, self-serve access to an assortment of preapproved loan offers within their online banking websites and mobile applications.”

As part of this new agreement, Digital Insight customers who utilize the cplXpress platform will be able to:

  • Streamline their client onboarding process
  • Choose on-premise or full-service hosted solutions
  • Provide more prominence to CUneXus loan offers via configurability options provided via the Digital Insight mobile banking app
  • Offer convenient “one-click” loan access, with no application form required
  • Drive significant consumer loan volumes and revenues from their online and mobile banking channels

“We’re always looking for ways to help financial institutions maximize the profitability of existing customer relationships, and with our new reseller agreement we’re delivering on that commitment,” said Jeff Hughes, general manager of Digital Insight and CTO of NCR Financial Services. “The sales and marketing automation within cplXpress provides financial institutions with access to a powerful, consumer lending strategy that helps cut costs, increase sales and enhance customer experience and satisfaction.”

“The CUneXus cplXpress solution enables our credit union to offer pre-screen pre-approvals on multiple loan types – when and where it’s most relevant for members,” said Ken Bloomfield, vice president of marketing and digital experience for Harborstone Credit Union. “Members win by having convenient access to loan pre-approvals by branch, phone, online, and mobile every day of the year. It’s available to them when they need it, and not by some pre-determined mailing cycle. This increases the convenience and overall trust from members and, in turn, creates loyalty to Harborstone.”

Digital Insight clients interested in this offering should contact their Digital Insight relationship manager.

About CUneXus Solutions
CUneXus Solutions develops leading edge financial technology software products and omni-channel marketing solutions that improve the efficiency of transactions between individuals and lending institutions. CUneXus and the cplXpress product line have been featured at Finovate, the Innotribe Startup Challenge, Bank Innovation, NetFinance Interactive, The World Council of Credit Unions and more. The company was also recognized as one of just ten startups to watch on KPMG’s global report of “The Best Fintech Innovators of 2014.”

About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money. Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Suggested Links:

Gain more banking insights at Banking.com.
Follow Digital Insight on Twitter, like on Facebook or connect on LinkedIn.
Follow CUneXus Solutions on Twitter, Facebook, LinkedIn and Vimeo.

News Media Contacts:

Heather Almand
Digital Insight, an NCR company
770.349.1217
Heather.almand@digitalinsight.com

Roxanne Alaniz
Alaniz Marketing for CUneXus
415.892.5252
Roxanne@alanizmarketing.com

SOURCE: NCR

NCR’s Digital Insight helped Montgomery County Employees Federal Credit Union (MC EFCU) launch Apple Watch app

Technology powered by Digital Insight helps members bank at the flick of the wrist

Duluth, Ga., 2015-10-29 — /EPR Retail News/ — Montgomery County Employees Federal Credit Union (MC EFCU), working with Digital Insight, an NCR company, has launched Apple Watch app functionality to further enhance and provide more mobile banking application options. The new service is just one of many digital capabilities offered by the credit union for the convenience of members and to ensure more selections in their banking needs on-the-go.

“We are excited to begin offering services for the Smartwatch, which is the latest addition in our availability of state-of-the-art technologies to benefit our members,” said Jim Norris, President and CEO of MC EFCU. “MC EFCU’s iPhone App, for example, is one of the highest rated mobile banking apps among credit unions in Maryland. It is a priority for us to provide new technologies to our members, as we strive to provide simple and secure ways for them to handle their finances.”

The Smartwatch app is accessed through the MC EFCU mobile banking app available for download through the App Store. It is available to members using an iPhone 5 or higher.

“MC EFCU is committed to helping their members meet their financial goals and achieve success,” said Jeff Hughes, general manager of Digital Insight and CTO of NCR Financial Services. “With Smartwatch banking, members can see account balances at a glance, locate nearby branches and ATMs and customize their banking experience to maintain control of finances on-the-go.”

Montgomery County Employees Federal Credit Union primarily serves Montgomery County government employees, but in recent years, expanded its charter to be able to serve additional public sector employees, retirees and family members from other Montgomery County agencies, including Montgomery County Public Schools and Montgomery College. MC EFCU also provides an opportunity for membership to individuals who are supporting members of the non-profit ARC of Montgomery County, as well as other those who are affiliated with other select employer groups that are eligible for membership.

For more information about the Montgomery County Employees Federal Credit Union, visit www.mcefcu.org.

About Montgomery County Employees Federal Credit Union
Montgomery County Employees Federal Credit Union offers its members a comprehensive portfolio of banking products and services. MC EFCU provides all of the conventional products and services an individual expects from a financial institution, but also provides its members with access to the latest state-of-the-art products and services. Mobile banking, text banking, on-line banking and bill pay, are just some of the cutting edge financial services MC EFCU offers to its members. MC EFCU serves the employees of government agencies in Montgomery County, Md., as well as those from a number of other area organizations and companies. Visit: www.mcefcu.org for more information.

About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money. Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.digitalinsight.com, www.mcefcuhb.org
Get more banking insights at Banking.com
Twitter: @Digital_Insight, @mcefcu
LinkedIn: Digital Insight
Facebook: MCEFCU

News Media Contacts

Heather Almand
Digital Insight, an NCR company
770.349.1217
Heather.almand@digitalinsight.com

Steve Simon
Montgomery County Employees Federal Credit Union
301.836.1516, ext.3
ssimon@veandco.com