John Lewis announceS proposals to create more rewarding roles for Partners

London, 2017-Feb-25 — /EPR Retail News/ — John Lewis has today (23 February 2017) announced to some Partners details of proposed changes to ways of working, which will improve the customer experience, resulting in a more efficient way of operating, and ultimately create more rewarding roles for Partners.

The proposals come as the John Lewis Partnership accelerates its strategy to adapt to changing customer needs against a backdrop of structural changes in the retail industry. This will mean a period of change, investment and innovation for the business.

We expect the proposal to lead to around 387 fewer roles overall. Under these proposals, around 773 Partners will enter a period of consultation and 386 new jobs will be created. Under the plans, new roles would enable Partners to work more flexibly and ultimately open up opportunities for more skilled roles with more potential for career progression. The new proposed ways of working will be supported by new technologies and processes all of which will enable the Partnership to deliver a better customer experience.

The two proposals Partners have heard about today are:

  • Home Estimation and Fitting services – In response to changes in how our customers shop for these services, across both shops and online, as well as growing sales, we are proposing to move to a regional model for our curtains, blinds, and floor ​covering ​Estimators and Fitters so that customers will receive a seamless service wherever they live and however they shop with us. These proposals will allow us to broaden our services and increase our flexibility, enabling us to offer more appointments at times which better suit our customers. The proposed changes will also create more skilled roles for Partners who will receive additional training and gain new skills.

We also propose to create a single central Customer Administration Hub to manage customer orders, which will replace the current individual branch administration teams. To support the creation of this new team, and strengthen our customer Administration proposition, we ​are setting up a new training facility and creat​ing​ an improved Estimator and Fitter booking system.

  • Catering – We propose to extend the catering model which we have been successfully using in a third of our shops for some time, and which has been well received by customers. The new catering model uses a centrally created menu with high-quality ingredients and requires less ‘on-site’ preparation. This new model will enable us to change our menu more regularly to keep up with trends, more easily meet the dietary requirements of customers, and give a more consistent offering across all of our shops. As part of this proposal, Partners will be able to take on more rewarding roles that allow them to learn skills across the entire breadth of activities in our catering operations.

Dino Rocos, Operations Director at John Lewis, said: ‘Our Partners are passionate about offering the very best customer service and these proposals will allow us to modernise our business as it adapts to the changing needs of our customers and the role that shops play in their lives.

‘The proposed new structure will allow us to harness Partners’ knowledge and skills, giving them more scope to be in the right place at the right time to deliver great service to our customers when and where it’s needed. We understand that for some this will mean a period of change, and we are working with affected Partners over the consultation period to give opportunities for redeployment in new roles wherever possible.’

Notes to editors

John Lewis – John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis  ‘Best In-Store Experience 2016’, ‘Best Clothing Retailer 2016,’ ‘Best Electricals Retailer 2016,’ ‘Best Furniture Retailer 2016,’ ‘Best Homewares Retailer 2016’ and ‘Best Click & Collect Retailer 2016’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2016

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

General information

For further information please contact:

John Lewis Press Office
Telephone: 020 7592 6994
Email: pressoffice@@johnlewis.co.uk

Source: John Lewis

John Lewis’ Black Friday 2016 on course to be one of its busiest shopping periods

London, 2016-Nov-26 — /EPR Retail News/ — Early indicators suggest that Black Friday 2016 is on course to be one of John Lewis’ busiest shopping periods.

Our busiest period so far has been between 8am and 8.30am as people shopped on their way into work, and we’re taking five orders every second on johnlewis.com.

Sales through mobile phones saw a particular increase with a 21% spike between 8am and 9am.

The most popular products sold to date include:

  • The Sonos Play 1 is our biggest technology seller, selling one every ten seconds
  • The Lego simpsons house is our top seller by value
  • Marc Jacobs perfume is seeing strong sales by number
  • Sophie Conran crockery is our best seller in Home

All John Lewis shops opened their doors at 8am this morning and some shops will stay open later than usual.

Customers are invited to take part in Black Friday on johnlewis.com until midnight on 28 November.

Dino Rocos, lead director and operations director, John Lewis said:

‘Sales on johnlewis.com exceeded expectations overnight as customers logged on to take advantage of our great Black Friday deals.  We expect traffic to continue to the website today but for customers who prefer to visit one of our shops they will open earlier than usual at 8am. Over the weekend we expect to see the usual pattern of trade resume as customers head to our 48 shops.

Rocos continued: ‘We have carefully planned for this year’s Black Friday event to ensure orders can be fulfilled without compromising the customer service and seamless delivery we’re famous for. I’d like to thank our Partners in shops, distribution centres and head office for all of their hard work as we kick-off the countdown to Christmas.’

Notes to editors

John Lewis – John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis  ‘Best In-Store Experience 2016’, ‘Best Clothing Retailer 2016,’ ‘Best Electricals Retailer 2016,’ ‘Best Furniture Retailer 2016,’ ‘Best Homewares Retailer 2016’ and ‘Best Click & Collect Retailer 2016’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2016

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

For further information please contact:

Sian Grieve
Senior Communications Manager, John Lewis
Telephone: 020 7592 6887
Email: sian.grieve@johnlewis.co.uk

Emma Cole
Senior Communications Officer, John Lewis
Telephone: 020 7798 3829
Email: emma.l.cole@johnlewis.co.uk

Source:  John Lewis

The John Lewis Partnership announces the appointment of Paula Nickolds as Managing Director

London, 2016-Oct-27 — /EPR Retail News/ — The John Lewis Partnership announces today ( 25 October 2016) that Paula Nickolds will be appointed Managing Director, John Lewis.

Paula joined the Partnership in 1994 as a graduate trainee in John Lewis Oxford Street. She held a number of senior roles before joining the John Lewis management board as Buying & Brand Director in 2013. Most recently as Commercial Director, she has been responsible for innovation in John Lewis’s product assortment and the look and feel of its shops.

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, said: ‘At a time of transformation in the retail sector, Paula’s progressive and dynamic leadership is just what’s needed for the next phase of modern retailing.’

Paula Nickolds said: ‘As a Partner with 22 years service, I know just how special the John Lewis Partnership is. Driven by our unique business model, and with innovation in our DNA, I am immensely excited to lead John Lewis on the next stage of our journey.’

Paula will take up the position from January 2017. Dino Rocos will be the lead director responsible for John Lewis operations between 28 October and Paula’s start date, focusing on the delivery of seamless customer service during the critical peak trading period.

Notes to editors

The John Lewis Partnership – operates 48 John Lewis shops across the UK, johnlewis.com, 350 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 88,900 staff are Partners in the business.

Waitrose – winner of the Best Supermarket1 and Best Food Retailer2 awards- currently has 350 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop – dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.  Waitrose also exports its products to 58 countries worldwide and has eight shops which operate under licence in the Middle East. Waitrose’s omnichannel business includes the online grocery service Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine and waitrosekitchen.com for cookware, utensils and kithchen gadgets.

¹ Which? Customer Survey
² Verdict Customer Satisfaction Awards

John Lewis – John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis  ‘Best In-Store Experience 2016’, ‘Best Clothing Retailer 2016,’ ‘Best Electricals Retailer 2016,’ ‘Best Furniture Retailer 2016,’ ‘Best Homewares Retailer 2016’ and ‘Best Click & Collect Retailer 2016’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2016

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

Contact:

Citigate Dewe Rogerson

Simon Rigby / Jos Bieneman
Telephone: 020 7638 9571

John Lewis Partnership

Katie Robson
Senior Communications Manager, John Lewis Partnership
Email: katie.robson@johnlewis.co.uk
Mobile: 07764 675608

Sian Grieve
Senior Communications Manager, John Lewis
Email: sian.grieve@johnlewis.co.uk
Mobile: 07525 271812

Source: John Lewis Partnership

John Lewis to open new 638,000 sq feet distribution centre in Milton Keynes

MILTON KEYNES, UK, 2015-2-6 — /EPR Retail News/ — John Lewis has announced that it will open a new distribution centre (DC) in Milton Keynes, to support the growth of its omnichannel business in both shops and online.

John Lewis has signed a 25-year lease on the 638,000 sq feet warehouse. The DC will support the retailer’s existing distribution centre (DC) at Magna Park which opened in 2009, and the adjacent Magna Park 2, which will be fully operational in 2016.

The move is part of the omnichannel retailer’s plans for improvements in productivity, availability and customer service as well as supporting its expansion plans. Recognising shopping habits are changing and with omnichannel giving shoppers more choices than ever before, the retailer is strengthening its distribution network to ensure it continues to deliver a coordinated and convenient shopping experience to its customers.

The new DC will be responsible for large furniture and electricals and home furnishings, while Magna Park one and two, will be responsible for handling smaller products such as iPads and accessories and hanging garments respectively.

Distribution Partners located at four of John Lewis’s existing sites today received the proposal to relocate to either the new DC or to another of the retailer’s operations in Milton Keynes. This includes 239 Partners at three Milton Keynes sites, 8 Partners from Stevenage and 37 Partners from Carlisle. Each of the Partners will be offered a new role at the new site or our other operations in Milton Keynes.

Dino Rocos, Operations Director at John Lewis, said: ‘As customers shopping habits evolve so too does our operational business model. The new DC will enable us to better respond, react and fulfil omnichannel shopping experiences be it via phone, tablet, desktop or visiting a shop.

‘For the supply chain this means improving availability. Our new Milton Keynes DC will complement our two Magna Park sites and provide us with the space to continue to build on the improvements we have made in providing better service to our shops and customers.

‘We recognise the high level of talent and valuable experience that currently exists with our Partners across the sites that we propose to relocate and every Partner will be guaranteed a new role at our new DC.’

Notes to editors

John Lewis – John Lewis operates 43 John Lewis shops across the UK (31 department stores, ten John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis, ‘Multichannel Retailer of the Year 2014’¹ , ‘Best Overall Retailer’² and ‘Best Retailer 2014’³, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2014
² Verdict Consumer Satisfaction Awards 2014
³ Which? Awards 2014.

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

Enquiries

For further information please contact:

Vikki Speed
Senior Communications Officer, Corporate & Brand, John Lewis
Telephone: 020 7931 4921
Email: vikki.speed@johnlewis.co.uk