The Discount Drug Stores recognises Balwyn North Discount Drug Store with Pharmacy of the Year Award

SYDNEY, AUSTRALIA, 2016-Jun-09 — /EPR Retail News/ — The Discount Drug Stores (DDS) award for top store goes to Balwyn North Discount Drug Store.  They received the Pharmacy of the Year Award at the DDS National Conference in Sydney last week.

DDS Executive General Manager Douglas Kuskopf-Dallas said this recognises the exceptional customer service Balwyn North Discount Drug Store offers its customers.

“Our brand values and core mission at Discount Drug Stores is about making a positive difference to our customers’ and community’s well-being, and no store embodies or exemplifies those values more than the team at Balwyn North Discount Drug Store.  It’s this dedication to their customers and to providing their community with quality healthcare services which has seen them beat over 140 other stores in our network to win the Pharmacy of the Year Award.”

Other store category award winners were:

Sunny Park Discount Drug Store received the National Professional Services Award.

Waikiki Discount Drug Stores took out the National Marketing Excellence Award.

Kings Langley Discount Drug Store won the Service Excellence Award.

For the first time, individuals were recognised at the event:

Trang Quach of Kings Langley Discount Drug Store won Pharmacist of the Year.

Mary Martella of Mandurah Discount Drug Store received Pharmacist Assistant of the Year.

Rhonda Tilley of Toongabbie Discount Drug Store is Retail Manager of the Year.

Mr Kuskopf-Dallas said the awards are a way to celebrate the achievements of both stores and individuals :

“These awards recognise and honour the diligence and commitment of both stores and individuals who go beyond the call of duty to provide excellence in service, retailing and marketing. We are proud to be working with such dedicated teams, and look forward to an even stronger year ahead in 2016.”

The evening was themed “A Splash Of Colour”, and took place amid the Vivid Festival Of Lights in Sydney.

For more information, visit Discount Drug Stores online at:



The Discount Drug Stores recognises Balwyn North Discount Drug Store with Pharmacy of the Year Award

The Discount Drug Stores recognises Balwyn North Discount Drug Store with Pharmacy of the Year Award

Discount Drug Stores announce customer service transformations to maximise their professional services offering

Rowville VIC, Australia, 2016-Jun-09 — /EPR Retail News/ — Discount Drug Stores (DDS) announced a host of customer service transformations at their 2016 national conference in Sydney this week. These included new initiatives to maximise their professional services offering, and dispensary workflow innovations allowing pharmacists to spend more time with customers.

Having achieved year-on-year growth in its dollar GP, against a market trend of decline and despite PBS reform, DDS sees improvements to customer service as an opportunity to build on their success in 2015.

Discount Drug Stores Executive General Manager Douglas Kuskopf-Dallas says it has been a challenging year for the pharmacy industry but DDS is adapting its service offering and embracing innovation and technology to better serve their customers.

“We have always placed significant emphasis on our professional services to deliver strong healthcare advice to our customers, and with the recent PBS reforms putting more focus onto professional services, we will continue to help our pharmacists find new ways to spend more time with our customers,”

The company is investing in a Nostra Data analytics platform to help report store performance, and announced a partnership with Next Level, which offers dispensary workflow training and innovations, designed to enable pharmacists to spend more time on the shop floor with their customers.

The company also announced an extensive marketing push to be rolled out this year, offering franchisees a strong pharmacy brand with both buying power and media spend backing their investment.

“Discount Drug Stores is one of a handful of true retail pharmacy brands who are comprehensively marketing to consumers. This is a distinct difference to the many banner groups who are either not marketing to consumers at all, or are actually pulling back on what little marketing spend they do invest in. We continue to invest heavily not just in traditional avenues like our new TV campaigns, but are also diversifying our marketing mix and introducing new channels such as YouTube, magazine, and retargeted advertising.” Mr Kuskopf-Dallas said.

Mr Kuskopf-Dallas said with the strength of Sigma behind them, they have also been able to explore innovative marketing opportunities such as their successful InfoHealth TV campaigns, and provide franchisees with access to a host of new business services.

“Sigma’s backing enables us to provide corporate services including financing, human resources and learning and development expertise to Discount Drug Stores franchisees, providing vital business support so franchisees can spend less time in the books and more time on providing excellent service to customers,”
“We’re also delighted through the Sigma corporate strength to launch a new sleep apnoea service to members, in partnership with APSS.” Mr Kuskopf-Dallas added.

As well as transforming customer service, DDS donated over $37,000 to charity and announced the sponsorship of two new puppies for Assistance Dogs Australia, having already raised over $237,700 for charities since 2012.

For more information on Discount Drug Stores, please visit



Douglas Kuskopf-Dallas presents at the conference

Douglas Kuskopf-Dallas presents at the conference