Tag Archives: Greg Buzek

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NCR enables restaurants to increase speed of service, improve order accuracy with Consumer Self-Ordering solution

Solution Enables Restaurant Guests to Order from Kiosk

Duluth, Ga., 2017-Apr-04 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (April 3, 2017) announced an extension to the NCR Aloha Platform that will enable restaurants to increase speed of service, improve order accuracy and increase overall customer satisfaction by providing their customers with a self-ordering kiosk. The Consumer Self-Ordering solution is available now in North America.

“A self-ordering kiosk is yet another strong example of NCR’s omni-channel leadership in the restaurant industry,” said Don Zimmerman, vice president & general manager for hospitality at NCR. “This solution is further proof that NCR is leading the reinvention of how restaurants connect with their customers and create better experiences for them, while controlling costs.”

Restaurants of all types are looking to expand the number of channels in which their guests can connect, interact and transact with them. “Restaurant brands are undergoing an evolution and transforming their operations to become digitally integrated businesses. Omni-channel software that can help integrate physical and digital channels, while aggregating, integrating and presenting enterprise data, is critical to their success,” said Greg Buzek, President, IHL Group.

The NCR Consumer Self-Ordering solution creates a new on-premise channel. Restaurant guests can take their time to review the entire menu, look at special offers and place their order – all without standing in a queue. This can result in a better overall experience for the guest and, typically, higher check averages for the restaurant.

NCR Consumer Self-Ordering software is now available on iPad devices for fast casual and quick-service operators throughout the United States and Canada. The software will be available on built-for-purpose devices and other operating systems later this year, giving restaurant operators choice and flexibility in how they deploy their consumer self-ordering needs.

About NCR Corporation 
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Media Contact:
Tim Henschel
NCR Corporation
770.299.5100
tim.henschel@ncr.com

Source: NCR Corporation

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IHL Group and NCR Corporation survey: Retailers who invest in technologies are more likely to enjoy high sales growth

Report found three key strategic areas of attention: seamless shopping experience, personalization and store transformation

DULUTH, Ga, 2017-Jan-17 — /EPR Retail News/ — Retailers who spend more on technology are more likely to enjoy high sales growth, according to a recent survey that IHL Group and NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (January 14, 2017) revealed.

The Unified Commerce Landscape Report from NCR, in partnership with research and analyst firm IHL Group, found that retailers who invest in technologies designed to create seamless shopping experiences, personalization and store transformation enjoy sales boosts of up to 100 percent and more.

The report split retailers into two categories according to their sales growth, and correlated these groups with adoption of 30 different unified commerce functionalities. The research found that retailers using these technologies enjoyed a huge sales boost over rival retailers that did not use the commerce functionalities. These include:

  • Store transformation: retailers that provide mobile sales tools for staff saw 77 percent higher sales growth, those that deployed mobile POS saw 92 percent higher sales, while stores that offer in-store Wi-Fi saw a mammoth 663 percent increase in sales compared to those that do not
  • Personalization: 110 percent higher sales growth for retailers that actively market their cross-channel services; 107 percent higher average increase for those using customer preference across channels, and 84 percent more sales growth for retailers who employ loyalty programs in real time
  • Seamless experience: 102 percent higher sales growth for those using cross-channel demand planning, and 18 percent more for retailers that use order management systems – the foundation of Unified Commerce

90 large retail chains in the USA and UK were surveyed across two main categories: general merchandisers, such as department stores, specialty hard and soft goods, and food, drug, convenience, and mass merchants. The most successful general merchandisers also focused on an additional area, providing actionable analytics for store associates. More than half (56 percent) in this category are using analytics to empower in-store staff to make the best decision at the point of customer interaction.

“The last few years has seen brick & mortar retailers fighting back against the online giants, as retailers realize that bricks-and-mortar shops can provide a unique experience that you can’t get on the web,” Mark Benjamin, president and COO, NCR Corporation. “Our research shows the enormous value that can be gained from striking the right balance of investment in technologies that create a seamless shopping experience – whether online or in store – and thus, increased customer loyalty.”

Retail leaders spend on average 69 percent more on IT than other respondents in the survey, but the secret in not just in the total spent: “Successful retailers understand that they need to focus on every area simultaneously, and align these systems in a balanced and strategic way, if they are to unlock all the transformational benefits that technology can bring,” said Benjamin.

“Retailers can no longer view IT as only a cost center but a strategic resource to grow the business.  The IT spending commitment from retail leaders is having a dramatic impact on their ability to balance the top strategic priorities: creating a seamless shopping experience, creating a ‘WOW’ in-store experience, and improving customer loyalty,” said Greg Buzek, President of IHL Group. “Without the relevant budget available, others simply cannot keep up and are at most at risk.”

More information on the report can be found at: www.ncr.com/howgreenisyourgrass

NCR is leading transformational change across the entire retail ecosystem through its omni-channel software platform, channel integration & transformation and digital enablement. See its portfolios at the National Retail Federation Show (NRF) January 15-17, 2017, Jacob K. Javits Convention Center, New York City Booth #3405.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., USA, with over 30,000 employees and does business in 180 countries.

Global website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: http://linkd.in/ncrgroup
YouTube: www.youtube.com/user/ncrcorporation

Media Contact:
Ortrud Wenzel
NCR Corporation
+49 821 4058191
ortrud.wenzel@ncr.com

Tim Henschel
NCR Corporation
770.299.5100
tim.henschel@ncr.com

Source: NCR Corporation