Toys“R”Us, Inc. provides an update on its strategy to improve the company’s operational performance

Leadership Team Outlines Next Phase of Company’s Strategic Plan, Focusing on Further Transforming the Customer Experience, Optimizing e-Commerce, Growing Internationally and Leveraging Its Global Scale to Drive Category Leadership and Differentiation; Company Plans to Take an Aggressive Approach to Right-Sizing the Cost Structure of the Business and Designing a More Streamlined, Efficient Organization

WAYNE, NJ, 2015-3-26 — /EPR Retail News/ — At presentations today for investors, industry analysts and the media, Toys“R”Us, Inc. provided an update on its strategy to improve the company’s operational performance, as it continues its work to position the business for long-term profitable growth. Antonio Urcelay, Chairman of the Board and Chief Executive Officer, Toys“R”Us, Inc.; Hank Mullany, President, Toys“R”Us, U.S.; and Mike Short, Executive Vice President and Chief Financial Officer, Toys“R”Us, Inc., delivered a comprehensive review of the company’s fiscal 2014 performance and discussed the next phase of its “TRU Transformation” strategy.

“A year ago, we introduced a new strategic plan, with initial efforts concentrated on strengthening the foundation of the company so revenue and profits can grow in the future,” Mr. Urcelay said. “During 2014, we made steady progress in implementing this plan, successfully delivering on our commitment to slow sales decline, stabilize cash flow and improve EBITDA. We also made significant process and organizational improvements, addressing a number of important executional issues. As a result, during the year, global Internet sales continued to grow, benefitting from our strengthened omnichannel fulfillment model, U.S. margin improved due to disciplined promotional activity and inventory management, and customer satisfaction metrics confirmed that changes we have been making provided a better shopping experience in-store and online. During the year, we also grew our international presence, strengthened our leadership team and formalized a global approach to doing business. Still, we know there is far more work to be done.”

Mr. Urcelay continued, “Our strategy remains the same, but will evolve in 2015 as we continue to strengthen the foundation of the company in order to achieve sustainable growth in the future. We anticipate this will be another year of significant change and we will take aggressive steps in the months ahead to further right-size the cost structure of the business. This includes designing a more streamlined organization that will allow us to create greater operational efficiencies across our global organization.”

During 2015, the objective of the company’s “TRU Transformation” strategy will be to continue to slow the company’s sales decline, strengthen margin and improve EBITDA to effectively position the business to become fit for growth. Company-wide efforts will focus on four key priorities:

  • Continue to transform the customer experience in-store and online. Initiatives underway to improve the shopping experience for customers will expand over the course of the year. Additional stores have been identified for investments in interior and exterior physical improvements, and the elevated maintenance and lighting standards introduced last year will continue in all stores. The company is also placing a renewed focus on its Babies“R”Us business, in order to strengthen its specialist position in differentiated service, products and offerings. In advancing its goal to become a more customer-centric business, consumer insights will help guide the company in making service and selling improvements, and a deeper integration with its loyalty program will be concentrated on driving more special occasion visits year-round.
  • Optimize the e-commerce business. Now, with an over $1.2 billion global e-commerce business, the company’s focus is to continue to grow profitably online. An end-to-end assessment of the online business is underway to identify key areas for functionality and process improvements. In the coming year, the company plans to further strengthen its omnichannel capabilities, including in-store pickup and ship from store execution, especially during the peak holiday season. Mobile growth has rapidly become the most important driver of its e-commerce traffic, with 57% of Toys“R”Us, U.S. digital visits coming from a mobile or tablet device. The company plans to work quickly to advance its mobile capabilities to better serve the needs of its customers.
  • Grow internationally and leverage global scale to drive category leadership and differentiation.Toys“R”Us has a strong international presence across 36 countries outside of the U.S. Over the coming year, the company expects to continue to grow internationally, particularly in China and Southeast Asia. It will also fully leverage its scale and worldwide presence to deliver a coordinated and strategic approach to key merchandising decisions.
  • Right-size the cost structure and design a more efficient, streamlined organization. As part of its Fit for Growth initiative, the company continues to seek substantial cost and working capital savings opportunities through process and operating model improvements. Last year, the company identified potential cost savings of $150-200 million primarily in U.S. SG&A and cost of goods. Over $100 million of this was achieved in fiscal 2014 and the additional $50-100 million is expected to be fully realized by fiscal 2016. In addition, the company recently identified $50-75 million of potential savings in its international operations, which it expects to achieve by the end of fiscal 2016.
  • Associated with these saving opportunities, the leadership team shared that organizational changes and cost-cutting measures are currently underway across its global business. As the company continues to develop high-performing, highly engaged, diverse talent, a more streamlined structure will be fully aligned with strategic priorities and clearly articulated performance expectations.

    • Consistent with how many retailers operate, the company recently made the decision to outsource certain elements of its Operations Accounting and Fixed Assets functions in the U.S. and Canada to a third-party provider, allowing the company to realize cost savings and process improvements.
    • In order to drive stronger harmonization and create greater efficiencies across its business in Europe, Toys“R”Us is moving from a decentralized country-by-country leadership structure to a more centralized pan-European approach. In doing so, a new European Management Board will provide leadership and assume overall responsibility for the company’s business operations across the continent. New management boards in each country will handle all local issues and will represent the interests of customers, employees and other stakeholders in their respective markets. The members of the Country Board, which include operations, finance, buying and marketing roles, will report directly into the functional leadership members of the European Management Board.
    • Like all retailers, the company regularly analyzes the performance of its physical locations to ensure they are meeting the needs of the business. Since the beginning of 2015, it has closed approximately a dozen stores in the U.S., primarily due to lease expirations, and has no plans at this time to close a significant number of stores during the balance of the year. The company continues to open stores in opportunistic markets, including China and Southeast Asia, where rapid growth continues.
    • No near-term debt. The company recently completed the successful refinancing of $1.4 billion of its near-term debt maturities and now, has no significant outstanding debt repayments due until 2017.

To learn more about the “TRU Transformation” strategic update, please visit the company’s corporate website, Toysrusinc.com, where it has posted presentation materials.

About Toys“R”Us, Inc.
Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 872 Toys“R”Us and Babies“R”Us stores in the United States, Puerto Rico and Guam, and in more than 725 international stores and over 235 licensed stores in 36 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz brand and sells extraordinary toys in the brand’s flagship store on Fifth Avenue in New York City. With its strong portfolio of e-commerce sites including Toysrus.com, Babiesrus.com, eToys.com and FAO.com, it provides shoppers with a broad online selection of distinctive toy and baby products. Headquartered in Wayne, NJ, Toys“R”Us, Inc. employs approximately 70,000 associates annually worldwide. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Additional information about Toys“R”Us, Inc. can be found on Toysrusinc.com. Follow Toys“R”Us, Babies“R”Us and FAO Schwarz on Facebook at Facebook.com/Toysrus, Facebook.com/Babiesrus and Facebook.com/FAO and on Twitter at Twitter.com/Toysrus and Twitter.com/Babiesrus.

Forward-Looking Statements

All statements that are not historical facts in this press release, including statements about our beliefs or expectations, are forward-looking statements. These statements are subject to risks, uncertainties and other factors, including, among others, the seasonality of our business, competition in the retail industry, changes in our product distribution mix and distribution channels, general economic factors in the United States and other countries in which we conduct our business, consumer spending patterns, birth rates, our ability to implement our strategy including implementing initiatives for season, our ability to recognize cost savings, marketing strategies, the availability of adequate financing, access to trade credit, changes in consumer preferences, changes in employment legislation, our dependence on key vendors for our merchandise, political and other developments associated with our international operations, costs of goods that we sell, labor costs, transportation costs, domestic and international events affecting the delivery of toys and other products to our stores, product safety issues including product recalls, the existence of adverse litigation, changes in laws that impact our business, our substantial level of indebtedness and related debt‐service obligations, restrictions imposed by covenants in our debt agreements and other risks, uncertainties and factors set forth under Item1A entitled “RISK FACTORS” of Toys“R”Us, Inc.’s Annual Report on Form 10‐K for the fiscal year ended February 1, 2014 and its other reports and documents filed with the Securities and Exchange Commission. In addition, we typically earn a disproportionate part of our annual operating earnings in the fourth quarter as a result of seasonal buying patterns and these buying patterns are difficult to forecast with certainty. These factors should not be construed as exhaustive, and should be read in conjunction with the other cautionary statements that are included in those reports and documents. We believe that all forward-looking statements are based on reasonable assumptions when made; however, we caution that it is impossible to predict actual results or outcomes or the effects of risks, uncertainties or other factors on anticipated results or outcomes and that, accordingly, one should not place undue reliance on these statements. Forward‐looking statements speak only as of the date they were made, and we undertake no obligation to update these statements in light of subsequent events or developments unless required by the Securities and Exchange Commission’s rules and regulations. Actual results and outcomes may differ materially from anticipated results or outcomes discussed in any forward‐looking statement.

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For more information, please contact:

Kathleen Waugh, Vice President, Corporate Communications at 973-617-5888, 646-366-8823 or waughk@toysrus.com

Linda Connors, Manager, Corporate Communications at 973-617-4398 or Linda.Connors@toysrus.com

Toys“R”Us, Inc. to hold presentation for the investment community on March 24

WAYNE, NJ, 2015-3-20 — /EPR Retail News/ — Toys“R”Us, Inc. today announced that it will hold a presentation for the investment community on Tuesday, March 24 at 1:30pm ET, hosted by Antonio Urcelay, Chairman and CEO, Toys“R”Us, Inc., Hank Mullany, President, Toys“R”Us, U.S., and Mike Short, Chief Financial Officer, Toys“R”Us, Inc. During the event, executives will provide an update on the company’s “TRU Transformation” strategy, including 2014 progress and business results, as well as key priorities for 2015.

Lenders, investors and prospective investors are invited to tune in to the presentation using the following dial-in information or webcast link:

(855) 249-5632
Conference ID # 2566600
http://engage.vevent.com/rt/toysrus~3.24.15

Presentation materials will also be available on the company’s corporate website at Toysrusinc.com.

About Toys“R”Us, Inc.
Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 872 Toys“R”Us and Babies“R”Us stores in the United States, Puerto Rico and Guam, and in more than 725 international stores and over 235 licensed stores in 36 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz brand and sells extraordinary toys in the brand’s flagship store on Fifth Avenue in New York City. With its strong portfolio of e-commerce sites including Toysrus.com, Babiesrus.com, eToys.com and FAO.com, it provides shoppers with a broad online selection of distinctive toy and baby products. Headquartered in Wayne, NJ, Toys“R”Us, Inc. employs approximately 70,000 associates annually worldwide. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Additional information about Toys“R”Us, Inc. can be found on Toysrusinc.com. Follow Toys“R”Us, Babies“R”Us and FAO Schwarz on Facebook at Facebook.com/Toysrus, Facebook.com/Babiesrus and Facebook.com/FAO and on Twitter at Twitter.com/Toysrus and Twitter.com/Babiesrus.

For more information please contact:

Lenders and Note Investors:
Chetan Bhandari, Senior Vice President, Corporate Finance & Treasurer at 973-617-5841 or Chetan.Bhandari@toysrus.com

Media:
Kathleen Waugh, Vice President, Corporate Communications at 973-617-5888, 646-366-8823 or waughk@toysrus.com

Toys“R”Us, Inc. names Reg McLay as Senior Vice President, Babies“R”Us Business effective March 30

WAYNE, NJ, 2015-3-20 — /EPR Retail News/ — Toys“R”Us, Inc. today announced that it has named Reg McLay as Senior Vice President, Babies“R”Us Business, effective Monday, March 30. In this role, Mr. McLay will lead the Babies“R”Us merchandising team in the U.S. in driving product innovation, as well as differentiation in services and offerings across its stores nationwide. He will report to Hank Mullany, President, Toys“R”Us, U.S.

Mr. McLay is an accomplished executive with more than 30 years of retail merchandising and operations experience. He most recently served as Senior Vice President, Merchandise Sourcing and Innovation for Canadian Tire Corporation, Limited. In this capacity, he was responsible for managing shared services capabilities across all business units and led efforts to drive a culture of innovation across the organization.

Mr. Mullany said, “We are excited to welcome Reg to the organization and look forward to the depth of broad expertise he brings to this position, as we put a renewed focus on our Babies“R”Us business and advancing our specialist position to provide new and expectant parents with a unique and expert shopping experience in-store and online.”

During his more than 20-year tenure at Canadian Tire Corporation, Limited, Mr. McLay also held a number of high-level merchandising, marketing, business development and sourcing positions. Earlier in his career, Mr. McLay served in roles of increasing responsibility in senior buying and operations at Zellers Inc. He received a bachelor’s degree in economics from Wilfrid Laurier University in Ontario, Canada.

About Toys“R”Us, Inc.
Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 872 Toys“R”Us and Babies“R”Us stores in the United States, Puerto Rico and Guam, and in more than 725 international stores and over 235 licensed stores in 36 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz brand and sells extraordinary toys in the brand’s flagship store on Fifth Avenue in New York City. With its strong portfolio of e-commerce sites including Toysrus.com, Babiesrus.com, eToys.com and FAO.com, it provides shoppers with a broad online selection of distinctive toy and baby products. Headquartered in Wayne, NJ, Toys“R”Us, Inc. employs approximately 70,000 associates annually worldwide. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Additional information about Toys“R”Us, Inc. can be found on Toysrusinc.com. Follow Toys“R”Us, Babies“R”Us and FAO Schwarz on Facebook at Facebook.com/Toysrus, Facebook.com/Babiesrus and Facebook.com/FAO and on Twitter at Twitter.com/Toysrus and Twitter.com/Babiesrus.

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Media Contact:
Toys“R”Us, Inc.
Alyssa Peera
973-617-5634
alyssa.peera@toysrus.com

Toys“R”Us® unveils plans for the 2014 holiday season at special preview event for business retail reporters in New York City

During a Special Preview Event, Hank Mullany, President, Toys“R”Us, U.S., Shares the Significant Steps Taken to Prepare for the Months Ahead; Company Announces Launch of New Rewards“R”Us Loyalty Program, Introduces Free Online Layaway, Plus “Here’s What’s Hot” and “Gift Express” Shops; The World’s Leading Dedicated Toy Retailer Focused on Making Gifting Easy for Shoppers, While Demonstrating Its Toy Category Leadership through Ownership of Hot and Exclusive Products, Breadth of Selection, Imaginative Marketing and Expert Employees

WAYNE, NJ, 2014-9-11 — /EPR Retail News/ — Toys“R”Us® today lifted the curtain on its plans for the 2014 holiday season at a special preview event for business retail reporters in New York City. Hank Mullany, President, Toys“R”Us, U.S., discussed steps the company has taken during the first half of the year to prepare its stores nationwide for the busy shopping season ahead, including building its leadership team, successfully concluding its inventory clearance event to make way for hot new holiday products, significantly improving its in-stock position, strengthening customer relationships with enhanced service offerings and redeploying capital for store maintenance.

Mr. Mullany also announced the launch of the company’s new Rewards“R”Us loyalty program, the introduction of free online layaway and ways it is making it easy and fast for shoppers to find the toys they want through its new “Here’s What’s Hot” and “Gift Express” shops, in-aisle “Top Gift” suggestions, as well as its curated online Gift Finder. In addition, Mr. Mullany discussed the company’s innovative brand marketing campaign and the important role its expert employees play in providing a differentiated shopping experience for customers. He also noted that the company will continue to offer Price Match Guarantee for store and online competitors, a $49 everyday free shipping offer and enhanced omnichannel capabilities including In-Store Pick Up.

“We are pleased with our progress and the foundational improvements we’ve made to the business in preparing for the busy months ahead,” said Mr. Mullany. “Our focus at Toys“R”Us for the 2014 holiday season is to make it easy for customers to shop with us both in-store and online. At the same time, we will clearly demonstrate our toy category leadership through our broad product assortment, by having hot toys in-stock when customers want them, and leveraging the expertise of our employees in helping gift-givers select the right toy for the child on their list.”

Launching New Rewards“R”Us Program: Loyal Customers Earn Rewards Faster, Maximizing Their Shopping Experience

Just in time for the holiday shopping season, the company has launched a new Rewards“R”Us program to further deepen its relationship with its most devoted customers. The more than 18 million existing Rewards“R”Us members, and those who sign up in-store or online at Toysrus.com/myrewards, are now able to earn more rewards. The complimentary loyalty program enables members to simply earn one point per dollar spent* at Toys“R”Us or Babies“R”Us locations. For every $125 spent, Rewards“R”Us members receive $5 in “R”Us Rewards.

To maximize their membership, loyalty members now have the ability to accumulate points up to $200 in rewards, allowing them to save up and apply their rewards toward special purchases. In addition, members can register to receive rewards directly via email and enjoy an extended 60-day validity period when redeeming rewards. Plus, members have access to the dedicated Rewards“R”Us website where they can track their purchases, print rewards and receive exclusive access to special savings and partner offers from family-friendly brands that include global resorts, iconic attractions, entertainment and more.

To extend savings even further, Rewards“R”Us members who are also “R”Us credit cardholders, issued by Synchrony Bank, earn two points per dollar spent in-store or online at Toys“R”Us or Babies“R”Us, a total of $10 for every $125 they spend. They can also enjoy special financing and partake in 10% off** Thursdays at any “R”Us location. Plus, “R”Us MasterCard® cardholders also earn one point for every four dollars spent on purchases at stores other than Toys“R”Us and Babies“R”Us.

Rewards“R”Us members will also receive exclusive promotions throughout the holiday season and advance notice of sales, events and presale opportunities. To learn more, visit Toysrus.com/myrewards.

Introducing New Online Layaway for Holiday Season

Toys“R”Us has expanded its omnichannel capabilities with the introduction of online layaway, giving customers the ability to create layaway orders at Toysrus.com and Babiesrus.com, make subsequent payments either in-store or online and choose to pick up their order in a local store or have it delivered right to their home. This offering is in addition to the company’s in-store layaway program. Toys“R”Us will once again offer FREE layaway for the holiday season, waiving the $5 service fee generally associated, now for both online and in-store layaway orders.

As the company strives to make it easy for customers to find and buy what they’re looking for, online layaway not only provides access to a wider assortment of products, but is also an exceptional shopping convenience for those who want to make a series of payments over time, but may not be able to get to a local store to create a layaway order and make regular payments. More details are available at Toysrus.com/Layaway.

It’s All About Gifting Made Easy

This fall, the company is introducing brand new navigational signage in its Toys“R”Us stores nationwide. This thoughtful and layered approach to making it easy and fast for gift-givers to find what they’re looking for includes a welcome map located at the front of the store featuring merchandise category locations, plus large overhead signage identifying major product categories and brands. Additional way-finding signage at aisle entry points and within each aisle breaks down merchandise selection even further, leading shoppers right to the item they came to find.

In addition, the company announced the launch of two new gift solutions shops located at the front of each store, providing shoppers with easy access to top gifts and helping to eliminate guesswork:

  • The “Here’s What’s Hot” shop showcases hot, new product arrivals and top trending toys for children of all ages. Featured products will change on a monthly basis, providing parents with instant knowledge of what kids are currently clamoring for.
  • For grab-and-go shoppers, a curated assortment of top items available for $30 or less is presented in the “Gift Express” shop, which is designed to help even the most indecisive gift-giver choose something great for the holidays, a birthday or other special occasions.

To further assist holiday shoppers select a gift sure to please, the company’s team of merchandising experts have chosen 16 “Top Gift” suggestions to showcase through in-aisle presentations. Identified by bright green signage, these items help focus shoppers on some of the hottest items within a large product category.

For online shoppers, a new curated Gift Finder will be available at Toysrus.com with fun gift ideas that will deliver big smiles. This specially selected guide, featuring top gifts for every toy category, allows shoppers to easily search items by age and price range, and then further narrow the results by brand and character.

Breadth of Assortment, Including Hundreds of Exclusive Products

This holiday season, Toys“R”Us stores nationwide will be THE destination for top licensed products based on kids’ favorite TV shows, movies and more, including Disney’s Frozen, Teenage Mutant Ninja Turtles and PAW Patrol, among others. Consumers will be able to easily identify merchandise from these hit properties, as the company plans to showcase its product dominance with prominent feature shops, exclusive merchandise and engaging marketing activations throughout the fall.

Meanwhile, gaming enthusiasts will have much to look forward to in the coming season as they shop the company’s Electronics & Entertainment offerings, which will include the latest installments of games in the “Toys to Life” genre, such as Disney Infinity: Marvel Super Heroes (2.0 Edition) and Skylanders Trap Team™. Additionally, the highly anticipated launch of Destiny earlier this month from Activision Blizzard and Bungie Studios, the makers of the “Halo” franchise, has brought newness to the software category and is expected to develop a strong fan base as a brand-new gaming franchise.

The company will continue to offer exclusive products through partnerships with branded vendors, including new and upcoming introductions such as the inventive LEGO® FUSION segment, the highly collectible Charmazing™assortment, Little Live Pets Bird Cage Love Birds and Barbie® Malibu House™. Plus, Toys“R”Us continues to invest in its own private brand lines, including Journey Girls®, You & Me, The Home Depot®, Animal Planet®and EduScience, to further drive its category leadership and value proposition.

New Brand Marketing Campaign Shows the Magic of Toys in Fueling Little Imaginations

During the event, Mr. Mullany also discussed ‘C’mon, Let’s Play,’ the new Toys“R”Us brand campaign, designed in partnership with award-winning advertising agency The Escape Pod and ‘Action Movie Kid’ YouTube channel creator Daniel Hashimoto. The national advertisements, which debuted in August, showcase the company’s unique ability to facilitate fun and bring magical play moments to life through its distinctive shopping experience in Toys“R”Us stores and online at Toysrus.com.

The current flight of TV spots capture children playing with toys inside a Toys“R”Us store and illustrate how their imaginative dreams become a fun reality. Teenage Mutant Ninja Turtles™ gear, for example, magically transforms kids into their favorite superheroes. Creating dolphin illustrations with fun, vibrant hues of Crayola® products turn the toy aisles into a whimsical underwater wonderland. And, the skating Elsa doll brings kids’ favorite scenes from Disney’s Frozen to life. These commercials are designed to showcase the remarkable potential a toy has to spark creativity when placed in a child’s hands and put Toys“R”Us employees at the center of creating fun play experiences. The campaign will evolve throughout the holiday season.

For more information on the “C’mon Let’s Play” campaign, please visit Toysrusinc.com.

Expert Employees Provide Differentiated Shopping Experience to Customers

Toys“R”Us is in the business of bringing joy to its customers 365 days a year, something its toy-trained experts take very seriously. Passionate for toys both on the job and in their personal lives, the company employs all sorts of plaything professionals, from LEGO fanatics and action figure collectors to gaming gurus, science enthusiasts, bike assembly wizards and more. The company’s U.S. network of nearly 40,000 non-seasonal employees are also moms, dads, grandparents, great grandparents, aunts and uncles, just like the customers who shop with Toys“R”Us.

These employees provide a differentiated shopping experience for customers seeking expert and knowledgeable toy shopping advice. Nearly 14% of  associates in Toys“R”Us stores nationwide have been employed by the company for 10 years or more – higher than the U.S. average of 9.7%***. In addition, more than 11,000 employees, or nearly 30% of the “R”Us population, have worked with the company for five years or more.

Fair Pricing and Service Offerings

In addition to new program introductions, the company will continue to offer the following during the 2014 holiday season:

  • Price Match Guarantee lets customers shop with confidence and know they’re getting the best value. Toys“R”Us will match a competitor’s advertised price on identical items when customers present a local competitor’s print ad or their website showing the item available for less. For more information, please visit Toysrus.com/PriceMatch.
  • On Toysrus.com, the company offers an everyday free shipping offer on purchases of $49 or more.
  • Once again, Toys“R”Us will offer an extended return period after the holidays.  Through January 22, returns accompanied by a sales or gift receipt or online packing slip will be accepted, regardless of whether or not the item was purchased within the company’s general 90-day window for returns. Those who want to start their holiday shopping early can do so worry-free knowing that Toys“R”Us will offer an extended return policy after Christmas.
  • The company’s omnichannel offerings have been enhanced, including its In-Store Pick Up option, which allows customers to shop online from wherever they are and pick up their ordered item at their local Toys“R”Us store in an hour or less.

As it enters the busy shopping season ahead, the company continues to implement its “TRU Transformation” strategy designed to position the business for sustainable long-term growth.

For company news and updates throughout the season, please visit the “R” Us Holiday Press Room.

*Some exclusions apply. Visit Toysrus.com/myrewards for complete details.
**Offer valid in-store only. Some exclusions apply. Subject to credit approval. Special financing purchases do not earn reward points.
***Source: U.S. Bureau of Labor Statistics

About Toys“R”Us, Inc.
Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 877 Toys“R”Us and Babies“R”Us stores in the United States and Puerto Rico, and in more than 710 international stores and over 195 licensed stores in 35 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz brand and sells extraordinary toys in the brand’s flagship store on Fifth Avenue in New York City. With its strong portfolio of e-commerce sites includingToysrus.com, Babiesrus.com, eToys.com and FAO.com, it provides shoppers with a broad online selection of distinctive toy and baby products. Headquartered in Wayne, NJ, Toys“R”Us, Inc. employs approximately 70,000 associates annually worldwide. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Additional information about Toys“R”Us, Inc. can be found on Toysrusinc.com. Follow Toys“R”Us, Babies“R”Us and FAO Schwarz on Facebook at Facebook.com/Toysrus, Facebook.com/Babiesrus and Facebook.com/FAO and on Twitter at Twitter.com/Toysrusand Twitter.com/Babiesrus.

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Media Contacts:
Toys“R”Us, Inc.
Katie Regner
973-617-4381
Katie.Regner@toysrus.com

Linda Connors
973-617-4398
Linda.Connors@toysrus.com