John Lewis at home and Waitrose Basingstoke new co-located shops opened their doors to Basingstoke customers

LONDON, 2015-11-17 — /EPR Retail News/ — At 9am this morning (12 November 2015), the new co-located John Lewis at home and Waitrose Basingstoke shops opened their doors to customers for the first time. The 46,000 sq. ft John Lewis, located in Basing View, is the retailer’s 12th ‘at home’ shop and the largest co-located John Lewis and Waitrose to date. Hundreds of customers queued from 8.00am to explore the shops.

Basingstoke customers will discover one of the first ever Home Hubs in the John Lewis shop, a dedicated area bringing together all of John Lewis’s home design services, and showcasing the retailer’s home interior products through a display of room sets. Leveraging the business’ strength as an omnichannel retailer, customers can choose from an edited selection of 16,000 products across furniture, furnishing accessories, homeware, technology and nursery departments in-store, and use iPad terminals to shop the retailer’s full assortment online.

The 26,000 sq ft Waitrose store will be only the fifth branch in the country to include a wine bar where customers can enjoy tapas and wines from its award-winning collection. Offering over 20,000 lines, Waitrose Basingstoke will also include a rotisserie and cafe and it is only the eighth store in the UK to include a juice bar.

A ribbon was cut by the first Partner to be employed by each branch: Olivia Jermy, stock management Partner at John Lewis at home, and Gina Benson, supermarket assistant at Waitrose. The Partners were joined by branch managers Ali Gilbert (John Lewis) and Jamie Rodgers (Waitrose),  as well as representatives from local organisations that both shops are supporting as part of its charitable Community Matters scheme: Ark Cancer, Charity Spotlight UK and Basingstoke NeighbourCare. The first customer purchased an Orla Kiely Sugar Bowl from John lewis at home at 9:05am.

Ali Gilbert, branch manager of John Lewis at home Basingstoke, said: ‘Today marks a very exciting time for us and it was a truly magical moment welcoming our first customers through the doors. Partners from both John Lewis and Waitrose have worked incredibly hard to get us to this stage and and I’m very proud of everyone that has been involved. In our Basingstoke development, we have created a fantastic place for people to work and shop, and I look forward to meeting many more customers from the local area in the coming months.’

Jamie Rodgers, branch manager of Waitrose Basingstoke, added: ‘I am honoured to be part of a Partnership that has placed so much investment in Basingstoke and the surrounding area. The new shop co-located with John Lewis at home will enable us to deliver the customer experience John Lewis Partnership is renowned for and will encourage even more people to visit Basingstoke. I am looking forward to playing a key role alongside our fellow traders at Basing View and in the town centre to help Basingstoke thrive.’

John Lewis at home and Waitrose Basingstoke brings John Lewis and Waitrose together in a unique way –  the two shops will share office space, a dining room and locker rooms. This joint venture allows customers to shop at both John Lewis at home and Waitrose in one trip, and ‘at home’ customers will have the benefit of Waitrose’s catering facilities.

John Lewis at home will be open Monday to Saturday from 9am – 8pm and from 11am – 5pm on Sunday (10.30am as browsing time).

Waitrose will be open on Monday to Saturday from 7.30am – 9pm and on Sunday from 11am – 5pm (10.30am as browsing time). The café will be open Monday to Saturday 7.30am until 8pm and Sunday 10.30am – 4.30pm.

The shops are located at Basing View, Basingstoke.

The John Lewis Partnership – The John Lewis Partnership operates 46 John Lewis shops across the UK (32 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 344 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 88,700 staff are Partners in the business.

John Lewis – ‘Best Clothing Retailer 2015’ , ‘Best Electricals Retailer 2015’ and ‘Best Homewares Retailer 2015’¹, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹Verdict Consumer Satisfaction Awards 2015

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

Waitrose – the Nation’s Favourite Supermarket¹ and winner of the Best Supermarket² and Best Food and Grocery Retailer³ awards – currently has 344 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 28 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop – dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.  Waitrose also exports its products to 50 countries worldwide and has seven shops in the Middle East. (www.waitrose.com)

¹ Verdict Best Food and Grocery Retailer 2015
² Good Housekeeping Best Supermarket 2014, Which? Best Supermarket 2014
³ Verdict Best Food and Grocery Retailer 2014

Enquiries

For further information or images please contact:
Becca Williams, Antidote Communications
Telephone: 0203 740 4009
Email: ohnlewis@antidotecommunications.com

SOURCE: John Lewis Partnership

The new co-located John Lewis at home and Waitrose Horsham shops opened at Albion Way in Horsham

LONDON, 2015-6-22 — /EPR Retail News/ — At 9am this morning, the new co-located John Lewis at home and Waitrose Horsham shops opened their doors to customers for the first time. The 43,000 sq. ft John Lewis, located at Albion Way in Horsham, is the retailer’s 11th ‘at home’ shop and only the second co-located John Lewis and Waitrose development.

Hundreds of customers queued outside, eager to get in and explore the shops.  Horsham customers will discover the first ever Home Hub, a dedicated area bringing together all of John Lewis’s home design services, and showcasing the retailer’s home interior products through a display of 11 room sets. In addition, the branch will offer customers an edited selection of 16,000 products across furniture, furnishing accessories, homeware, technology and nursery departments.

Waitrose will include new concepts and services, including a juice bar, wine and beer bar, a new bakery and an extensive wine department. The store will also feature new eat-in areas where customers will be able to enjoy tapas, deli platters and freshly baked goods.

A ribbon was cut by the branch managers Nigel Davis (John Lewis) and Jo Thomas (Waitrose),  as well as representatives from local organisations that John Lewis at home is supporting as part of its charitable Community Matters scheme: Horsham Matters, Age UK Horsham and The Springboard Project.

Nigel Davis, branch manager of John Lewis at home Horsham, said: ‘It’s a very exciting day for us and I’m delighted to welcome our first customers through the doors. There has been a huge amount of planning and hard work involved to get us to this stage and I’m very proud of all the Partners involved. It’s great to see how excited our first customers are about the new branch and we look forward to seeing these faces again and again as they become regular visitors.’

Jo Thomas, branch manager of Waitrose Horsham, added: ‘Today is a day of mixed emotions! Whilst we’re hugely excited to be able to welcome customers to our new home at Albion Way, however we are a little sad to say goodbye to our home of over 25 years at Piries Place. Partners have worked very hard to ensure that the changeover to the new store has run smoothly and I’m delighted that the process has been such a success. The new shop co-located with John Lewis ‘at Home’ will enable us to deliver an even better shopping experience and bring together the best of the Partnership in one place.’

John Lewis at home and Waitrose Horsham brings John Lewis and Waitrose together in a unique way – it is the first time the two stores will share office space, a dining room and locker rooms. This joint-venture allows customers to shop at both John Lewis at home and Waitrose in one trip, and ‘at home’ customers will have the benefit of Waitrose’s catering facilities.

Notes to editors

The John Lewis Partnership – The John Lewis Partnership operates 44 John Lewis shops across the UK (31 department stores, 11 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 339 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 93,800 staff are Partners in the business.

John Lewis – ‘Multichannel Retailer of the Year 2014’¹ , ‘Best Overall Retailer’² and ‘Best Retailer 2014’³, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2014
² Verdict Consumer Satisfaction Awards 2014
³ Which? Awards 2014.

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

Waitrose – the Nation’s Favourite Supermarket¹ and winner of the Best Supermarket² and Best Food and Grocery Retailer³ awards – currently has 339 shops in England, Scotland, Wales and the Channel Islands, including 60 convenience branches, and another 29 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop – dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.  Waitrose also exports its products to 50 countries worldwide and has seven shops in the Middle East. (www.waitrose.com)

¹ Conlumino Awards, 2014
² Good Housekeeping Best Supermarket 2014, Which? Best Supermarket 2014
³ Verdict Best Food and Grocery Retailer 2014

Enquiries

For further information please contact:

Emma Cole
Communications Officer, John Lewis
Email: emma.l.cole@johnlewis.co.uk
Telephone: 0207 798 3829

John Lewis and Waitrose announce their new Horsham shops to open on 18 June

John Lewis ‘at home’ to sit shoulder to shoulder with Waitrose in Horsham £11m investment by the Partnership in the development of both shops.

LONDON, 2015-5-15 — /EPR Retail News/ — John Lewis and Waitrose today announce that their new Horsham shops, co-located on Albion Way, will open to customers at 9am on Thursday 18 June – in just under six weeks’ time.

John Lewis ‘at home’ Horsham will present an edited selection of 16,000 products across furniture, furnishing accessories, homeware, technology and nursery departments.

The shop will also be the first John Lewis branch to introduce the Home hub – a new concept that will bring together all home services and allow customers to browse John Lewis’ full furniture range, whether in-store or via online portals, in one space. Surrounding the Home hub will be a series of 11 room sets displaying various interior trends in an inspirational setting, and inside the hub customers will be able to coordinate their furniture, floor coverings and soft furnishings using John Lewis’ various design services with the help of John Lewis Partners.

The development, which has created a total of 217 new jobs, will see John Lewis ‘at home’ and Waitrose become truly integrated, giving customers the opportunity to browse both shops in one trip. John Lewis customers will be able to access all of the Waitrose catering facilities, including a juice bar, wine and beer bar, a new bakery and café. Customers will also be able to place johnlewis.com orders from within the branch, and collect online orders via Click & Collect.

Nigel Davis, branch manager, John Lewis ‘at home’ Horsham said: ‘It’s tremendously exciting to have the opening date confirmed, and I’m already looking forward to opening the doors to our first customers.

‘I am particularly proud to open the first ever John Lewis branch to feature the Home hub, which will bring all of our beautiful home products together in a way that has never been done before.’

Jo Thomas, branch manager, Waitrose Horsham said: ‘This is an extremely exciting time for the team; relocating to a bigger location with a much wider offer, and joining forces with Partners at John Lewis to provide our customers with an improved and more convenient shopping experience.’

John Lewis ‘at home’ Horsham will be open Monday to Saturday from 9am until 8pm, and Sunday from 10am until 4.30pm (including Sunday browse time from 10am until 10.30am).

Waitrose Horsham will be open Monday to Saturday from 7.30am until 9pm, and Sunday from 10.30am until 4.30pm. The café will be open Monday to Saturday 7.30am until 8pm and Sunday 10am – 4pm.

There will be over 350 parking spaces available at the site.

Notes to editors
The John Lewis Partnership – The John Lewis Partnership operates 43 John Lewis shops across the UK (31 department stores, 10 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 338 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 93,800 staff are Partners in the business.

John Lewis – ‘Multichannel Retailer of the Year 2014’¹ , ‘Best Overall Retailer’² and ‘Best Retailer 2014’³, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2014
² Verdict Consumer Satisfaction Awards 2014
³ Which? Awards 2014.

Enquiries

For further information please contact:

Julia MacCarron at Red Consultancy
Telephone: 020 7025 6558
Email: Johnlewisnewbranchesteam@redconsultancy.com