UTAH: Macey’s and Lin’s deploy DUMAC’s POS software system to increase operational efficiency and customer engagement

Syracuse, NY, 2016-Oct-05 — /EPR Retail News/ — Macey’s and Lin’s, two of Utah’s premiere community grocery stores, recently installed DUMAC’s RORCv6 point-of-sale (POS) software system, which is specifically designed for the independent grocer. Both retailers, which are members of Associated Food Stores, have increased the efficiency and effectiveness of their business operations and customer engagement through this system upgrade.

Although adding the new software meant retraining staff, Ashlee K. Johnstun, manager, Associated Food Stores, said the process was quick, easy and user friendly.

“Training was great and everybody was able to catch on right away,” said Johnstun. “The system’s intuitive design means we spend less time on training for our POS system and more time developing employees in other areas.”

One area where RORCv6 has benefited Macey’s and Lin’s is at checkout. The system enables the stores to go from cashier accountability to lane accountability, making shift changeover quick and efficient, without any disruption to guest service. Cash and sales information are accounted for via the RORCv6 system at each checkout lane. This streamlined approach reduces the time required when changing shifts by 50 percent and virtually eliminates counting errors. Lanes are now counted only once a day, by a trained manager, versus multiple times a day by cashiers. Efficiency and accuracy are further improved because bookkeepers no longer have to enter drawer amounts by hand.

In keeping with their belief in creating a great shopping experience and adjusting to their customers’ needs, Macey’s and Lin’s provide their customers with the option to shop for groceries online. Macey’s and Lin’s integrated Rosie’s eCommerce platform into the RORCv6 system. All retailers using RORCv6 software have access to Rosie’s eCommerce suite, which includes web and mobile shopping apps for consumers, order fulfillment tools, digital marketing services and data analytics.

“Our partnership with the Rosie app from day one has just been awesome,” said Troy Marchant, assistant store director, Lin’s. “The Rosie app truly does make it very simple to offer online shopping and it’s been a perfect fit.”

To further serve their customers, Lin’s and Macey’s recently added a loyalty program. With the RORCv6 system, DUMAC was able to seamlessly integrate the third-party loyalty program, helping to engage customers and encourage customer loyalty.

“The biggest thing we like is that whenever we ask DUMAC for new features and capabilities, they’re easy to add,” noted Johnstun. “Whether our customers are shopping in-store or online, RORCv6 has helped improve the customer experience, both at Macey’s and Lin’s, which keeps our customers coming back.”

According to Phil McCarthy, vice president, DUMAC Business Services, customer service is key to their business. “It’s really important to us that independent grocers have all of the capabilities that big chains have and then some,” said McCarthy. “What makes independent retailers stand out is their creativity, so it’s really important that we listen to their ideas and respond with the features that make them come to life.”

ABOUT DUMAC BUSINESS SYSTEMS
Headquartered in Syracuse, N.Y., since 1952, DUMAC has been in the grocery business for more than 40 years. More than a thousand independently owned supermarkets across the U.S. use POS solutions from DUMAC. DUMAC also sells POS hardware to the hospitality and restaurant markets.

ABOUT MACEY’S
In 1947, Walt Macey and Dale A. Jones started the “Save-A-Nickel-Market” in Rosepark, Utah. Macey’s grew from a small store into a multi-store chain by providing personalized old-fashioned service. Known for their famous doughnuts and Kong Kones, Macey’s grocery stores offer a made-from-scratch in-store bakery, delicatessen, full-service grocery, meat, produce and a non-foods department and above all, friendly service. For more information, visit maceys.com.

ABOUT LIN’S
Lin’s has been a community favorite since 1955 when Lin and Reva Orton opened their first store in Cedar City, Utah. Focused on first-rate customer service and fresh, quality products, Lin’s offers guests a one-stop shopping destination with each of their seven locations in Overton, Nevada, Santa Clara, St. George, Hurricane, Cedar City, Richfield and Price, Utah. Lin’s is locally owned and operated by Associated Food Stores. For more information about Lin’s, visit linsgrocery.com.

Lin’s Media Contact:
Rachael Wabel
rmwabel@afstores.com
801-978-8913

Macey’s Media Contact:
Sarah Pettit
scpettit@afstores.com
801-978-8948

DUMAC Media Contact:
Allie Friedman
afriedman@mower.com
(716) 880-1445

Source: Associated Food Stores

 

Utah: Macey’s and Lin’s installed DUMAC’s RORCv6 point-of-sale (POS) software system

Syracuse, NY, 2016-Oct-04 — /EPR Retail News/ — Macey’s and Lin’s, two of Utah’s premiere community grocery stores, recently installed DUMAC’s RORCv6 point-of-sale (POS) software system, which is specifically designed for the independent grocer. Both retailers, which are members of Associated Food Stores, have increased the efficiency and effectiveness of their business operations and customer engagement through this system upgrade.

Although adding the new software meant retraining staff, Ashlee K. Johnstun, manager, Associated Food Stores, said the process was quick, easy and user friendly.

“Training was great and everybody was able to catch on right away,” said Johnstun. “The system’s intuitive design means we spend less time on training for our POS system and more time developing employees in other areas.”

One area where RORCv6 has benefited Macey’s and Lin’s is at checkout. The system enables the stores to go from cashier accountability to lane accountability, making shift changeover quick and efficient, without any disruption to guest service. Cash and sales information are accounted for via the RORCv6 system at each checkout lane. This streamlined approach reduces the time required when changing shifts by 50 percent and virtually eliminates counting errors. Lanes are now counted only once a day, by a trained manager, versus multiple times a day by cashiers. Efficiency and accuracy are further improved because bookkeepers no longer have to enter drawer amounts by hand.

In keeping with their belief in creating a great shopping experience and adjusting to their customers’ needs, Macey’s and Lin’s provide their customers with the option to shop for groceries online. Macey’s and Lin’s integrated Rosie’s eCommerce platform into the RORCv6 system. All retailers using RORCv6 software have access to Rosie’s eCommerce suite, which includes web and mobile shopping apps for consumers, order fulfillment tools, digital marketing services and data analytics.

“Our partnership with the Rosie app from day one has just been awesome,” said Troy Marchant, assistant store director, Lin’s. “The Rosie app truly does make it very simple to offer online shopping and it’s been a perfect fit.”

To further serve their customers, Lin’s and Macey’s recently added a loyalty program. With the RORCv6 system, DUMAC was able to seamlessly integrate the third-party loyalty program, helping to engage customers and encourage customer loyalty.

“The biggest thing we like is that whenever we ask DUMAC for new features and capabilities, they’re easy to add,” noted Johnstun. “Whether our customers are shopping in-store or online, RORCv6 has helped improve the customer experience, both at Macey’s and Lin’s, which keeps our customers coming back.”

According to Phil McCarthy, vice president, DUMAC Business Services, customer service is key to their business. “It’s really important to us that independent grocers have all of the capabilities that big chains have and then some,” said McCarthy. “What makes independent retailers stand out is their creativity, so it’s really important that we listen to their ideas and respond with the features that make them come to life.”

ABOUT DUMAC BUSINESS SYSTEMS
Headquartered in Syracuse, N.Y., since 1952, DUMAC has been in the grocery business for more than 40 years. More than a thousand independently owned supermarkets across the U.S. use POS solutions from DUMAC. DUMAC also sells POS hardware to the hospitality and restaurant markets.

ABOUT MACEY’S
In 1947, Walt Macey and Dale A. Jones started the “Save-A-Nickel-Market” in Rosepark, Utah. Macey’s grew from a small store into a multi-store chain by providing personalized old-fashioned service. Known for their famous doughnuts and Kong Kones, Macey’s grocery stores offer a made-from-scratch in-store bakery, delicatessen, full-service grocery, meat, produce and a non-foods department and above all, friendly service. For more information, visit maceys.com.

ABOUT LIN’S
Lin’s has been a community favorite since 1955 when Lin and Reva Orton opened their first store in Cedar City, Utah. Focused on first-rate customer service and fresh, quality products, Lin’s offers guests a one-stop shopping destination with each of their seven locations in Overton, Nevada, Santa Clara, St. George, Hurricane, Cedar City, Richfield and Price, Utah. Lin’s is locally owned and operated by Associated Food Stores. For more information about Lin’s, visit linsgrocery.com.

Lins Media Contact:
Rachael Wabel
rmwabel@afstores.com
801-978-8913

DUMAC BUSINESS SYSTEMS Media Contact:
Allie Friedman
afriedman@mower.com
(716) 880-1445

Macey’s Media Contact:
Sarah Pettit
scpettit@afstores.com
801-978-8948

Source: AFS

Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market raised more than $100,000 for Make-A-Wish® Utah

Salt Lake City, UT, 2016-Sep-26 — /EPR Retail News/ — The wishes of multiple Utah children will finally become a reality thanks to several local grocery stores. Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market raised more than $100,000 for Make-A-Wish® Utah during the August star icon drive. The money raised will grant 20 wishes Utah children facing life-threatening medical conditions. As the top-selling store, Lin’s in Cedar City, Utah will host a wish proclamation (wish reveal) party in early 2017 for one child waiting to receive their wish.

From August 1-31, guests at all 42 Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market locations were invited to purchase a star icon during checkout. Any amount could be donated for the star, allowing guests to help in whatever way they could with contributions ranging from pocket change to several dollars at a time.

“Our guests are amazing and really step up to help each other out. The Make-A-Wish drive is a guest favorite and we’re so honored to be able to work with an organization like Make-A-Wish Utah to make a difference in the lives of our community members,” said Darin Peirce, south district manager for Associated Retail Operations.

Associated Retail Operations has granted more than 95 wishes since partnering with Make-A-Wish® Utah in 2010.

“It’s inspiring to see this many community grocery stores participate in a statewide campaign to help grant wishes to local children,” said Jared Perry, Make-A-Wish® Utah CEO. “This annual fundraiser is successful because of the generosity of store employees and guests. Wishes could not be granted without the support of amazing individuals and organizations. Associated Retail Operations and their guests are true community partners.”

About Associated Retail Operations
Associated Retail Operations consists of five local grocery stores owned by Associated Food Stores, an independent, retailer-owned grocery wholesaler based in Salt Lake City, Utah. The stores operate under five different banners, Macey’s, Lin’s, Dan’s, Dick’s Market and Fresh Market. For more information, visit their websites at:

Macey’s—www.maceys.com
Lin’s—www.linsgrocery.com
Dan’s—www.dansfoods.com
Dick’s Market—www.dicksmarket.com
Fresh Market—www.freshmarketstores.com

About Make-A-Wish® Utah
Make-A-Wish® Utah grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength, and joy. Located in its facility in Murray, A Wishing Place, Make-A-Wish® Utah offers a life-affirming wish experience at a time of critical need. For more information, visit us online at www.utah.wish.org, on social @makeawishutah or give us a call at (801) 262-9474.

Make-A-Wish® Utah Media Contact:

Kelsey DiTommaso
Marketing Manager
kditommaso@utah.wish.org
(801) 305-1935 o
(972) 765-0325 c

Media Contact:
Rachael Wabel
rmwabel@afstores.com
801-978-8913

Source: Associated Food Stores

Odd and misshapen produce now available for Halloween at select Fresh Market, Dan’s and Macey’s locations

  • Celebrate Halloween with Strange and Disfigured Produce
  • Unusually-shaped “Misfit” produce now sold in local grocery stores

Salt Lake City, Utah2015-9-29 — /EPR Retail News/ Available now and just in time for Halloween, select Fresh Market, Dan’s and Macey’s locations will sell produce that’s best described as odd or misshapen—Robinson Fresh and local grocers endearingly refer to this bizarre selection of produce as “Misfits™.”

Misfit produce will be sold with an attractive discount, an incentive for guests who care less about looks and more about value. The pros of buying misfit produce go beyond cost—it’s also more sustainable. In the past, unusually shaped produce was typically thrown away, contributing to food waste.

“Robinson Fresh is proud to collaborate with retailers who are helping to combat food waste and raise awareness about this growing issue,” said Drew Schwartzhoff, director of marketing at Robinson Fresh. “Our hope is that through Misfits we can change the way that the world views imperfect fruits and vegetables.”

Several different factors affect the appearance of fruits and vegetables. Inconsistent variables during growth like weather, temperature, water amounts and sunlight can change the appearance of produce. And while the appearance may be strange, the taste and quality of the produce is not compromised.

The Misfit™ produce program will be offered to guests year-round although the variety of produce will vary depending on the season and availability. Leigh Vaughn, senior produce category manager with Associated Food Stores encourages guests to check the Misfit produce area often as the variety will change frequently.

“The Misfit produce area will be a treasure hunt for guests. This week we have six Misfit produce items all at an incredible price—red and green bell peppers, yellow squash, zucchini, mandarins and navel oranges. Next week we’ll be adding avocados and limes into the mix,” said Vaughn.

Misfit™ produce will be available at the following Associated Retail Operations locations: Fresh Market Park City and South Ogden, Dan’s Foothill and Olympus and Macey’s Provo.

***

About Robison Fresh
Robinson Fresh got its start in the produce industry over 100 years ago, providing fresh fruits and vegetables to the settlers of North America. Today, Robinson Fresh is one of the largest produce companies in the world and offers the highest quality of products. Robinson Fresh packs in many well-known private label and consumer brands as well as a full line of conventional and organic produce through a worldwide network or regional and local growers. For more information about Robinson Fresh, visit www.robinsonfresh.com.

About Associated Retail Operations
Associated Retail Operations is a group of corporate stores owned by Associated Food Stores, an independent retailer-owned warehouse based in Salt Lake City, Utah. The corporate stores operate under five different banners: Macey’s, Fresh Market, Dan’s, Lin’s and Dick’s Markets. Learn more about Associated Retail Operations by visiting their websites: maceys.com,freshmarketstores.com, dansfoods.com, linsmarketplace.com, dicksmarket.com. Associated Food Stores can be found at www.afstores.com

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Media Contacts

Associated Food Stores
Public Relations Manager
Sarah Pettit
801.978.8948 desk 801.916.1070 cell
Scpettit@afstores.com

 

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Odd and misshapen produce now available for Halloween at select Fresh Market, Dan’s and Macey’s locations

Odd and misshapen produce now available for Halloween at select Fresh Market, Dan’s and Macey’s locations

Macey’s donates $70,000 to Primary Children’s Hospital to support the renovation of the Angel Garden

Salt Lake City, UT, 2015-9-24 — /EPR Retail News/ — Funds to support renovation of the Angel Garden

WHAT: Macey’s grocery will present $70,000 to Primary Children’s Hospital to support the renovation of the Angel Garden. A ceremony will take place with speakers Sharon Goodrich, Foundation Director, and Darin Peirce, Associated Retail Operations and Macey’s District Manager. Following the presentation, Macey’s team will take a tour of the hospital. 

WHEN: Thursday, September 24, 2015, 11 a.m., Angel Garden

WHERE:  Primary Children’s Hospital Angel Garden

(Media, please check-in at the front desk)

100 Mario Capecchi Dr., Salt Lake City

WHY: For over 30-years, Macey’s has had a long-standing relationship with Primary Children’s Hospital. This June a three-week fundraiser was held in all Macey’s locations where generous guests and Macey’s stores donated the combined $70,000.00.

ABOUT THE ANGEL GARDEN: The Angel Garden serves patients, parents and staff of the hospital as a place of solace, surrounded by a fountain and garden. The garden is medically safe, equipped with outlets for IV pumps or other medically necessary devices allowing children who long to go outside a moment to feel the sunshine and take in the beauty of the garden. Parents use the garden as a healing source and a place to seek peace. Even staff at Primary Children’s Hospital utilize the garden for respite and on difficult days when they need to find a moment to decompress and alleviate stress.

A renovation of the garden is set to take place next year where additional trees, plants and new fountain will be added—making the garden truly a healing place.

***

 ABOUT MACEY’S:
In 1947, Walt Macey and Dale A. Jones started the “Save-A-Nickel-Market” in Rosepark, Utah. “Macey’s” grew from a small store into a multi-store chain by providing personalized service and genuine old-fashioned friendliness. Known for its innovation, Macey’s supermarkets offer a made-from-scratch in-store bakery, delicatessen, full-service grocery, meat, produce and a non-foods department and above all, friendly service.. www.maceys.com

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Media Contact:

Associated Food Stores (Macey’s)
Sarah Pettit
Public Relations Manager
801.916.1070
Scpettit@afstores.com

Sharron Goodrich
Primary Children’s Hospital
CFRE Foundation Director
801.662.5964
Sharon.Goodrich@imail.org

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Macey’s donates $70,000 to Primary Children’s Hospital to support the renovation of the Angel Garden

Macey’s donates $70,000 to Primary Children’s Hospital to support the renovation of the Angel Garden