Wincor Nixdorf: Sparkasse Fürth realized significant savings with its self-service park of 32 CINEO C4060/5 and C4060/8 devices

Paderborn, Germany, 2015-1-22 — /EPR Retail News/ — Just four years after introducing Wincor Nixdorf’s CINEO recycling technology across the board, Sparkasse Fürth can look back on positive results. Thanks to more efficient processes, the bank has realized significant savings with its self-service park of 32 CINEO C4060/5 and C4060/8 devices in 22 of its 27 branches and six self-service locations. Cash-in-transit (CIT) costs dropped dramatically since the bank was able to reduce CIT calls to large branches from three or four per week to just one. And because the need for manual replenishments of ATMs decreased, the bank’s centralized service area was able to reduce its staff capacity by 3.5 full-time equivalents (FTE).

According to Manuela Dinkel, who heads up Sparkasse’s central service, the key to the success of the bank’s new teller concept was the rigorous use of the latest generation of cash recyclers from the CINEO family. In conjunction with the bank’s self-service front office software, which was already installed, the bank was able to transfer most of its teller transactions to cash recyclers without the need to keep greater volumes of cash in reserve at its individual branches. One of the key factors in the decision in favor of Wincor Nixdorf was the fact that its CINEO systems can sort out K3 banknotes that are suspected of being forgeries, thus fulfilling the German Bun-desbank’s requirements for the bank’s handling of the contents of cash recycler all-boxes.

A critical element in the concept is that all of the branches of the same size were identically equipped, based on their teller transaction volume. The larger branches use exclusively 8-cassette machines, and the mid-size branches have one 8-cassette and one 5-cassette machine each. Only the smallest branches operate just one 5-cassette machine, because they rarely have deposits of 500-euro banknotes.

Yet cash dispensing variants and site-specific device configuration were just as sig-nificant in the acceptance of the cash recyclers: practical experience over the four years showed that genuine savings can only be achieved when pure cash dispensers are, in some cases, removed entirely, and the device models are chosen to meet site-specific needs. If cash dispensers continue to be used, the denominations dispensed by the recyclers must be very similar to the dispensing patterns of the cash dispensers, because otherwise the acceptance of the recyclers declines strongly.

For this reason, the device park needs constant fine-tuning to ensure that the recy-clers remain available without increasing the need for CIT calls. IT monitoring by Wincor Nixdorf thus has a special role to play in the service concept, since it ensures a device park availability of more than 98%.