Dubai Airports extends NCR Wayfinding software accessibility to mobile devices to further improve passenger journey

Passengers can now easily navigate Dubai Airports using their mobile devices

Duluth, GA, 2017-Feb-07 — /EPR Retail News/ — Dubai Airports has embraced omni-channel technology solutions from NCR Corporation (NYSE: NCR) to further improve the customer journey through Dubai International and Dubai World Central airports (DXB) by extending its NCR Wayfinding software, available today (February 6, 2017) on kiosks, to mobile phones, tablets and personal computers.

With more than 80 million passengers passing through DXB in 2016 and a footprint of over 2.1 million square metres (22.6 million square feet), ensuring that everyone easily finds their gate, preferred restaurant or duty free shopping is key to the customer experience.  Dubai Airports already provided navigation capabilities on kiosks with the NCR Wayfinding solution to passengers, however, to meet the growth of omni-channel and changing customer demands Dubai Airports decided to extend this solution to passengers’ own devices.

Dubai Airports chose to roll out the solution using HTML 5, so that NCR Wayfinding could be accessed regardless of the type of device the passenger was using. This also helped to minimize investments made by Dubai Airports as they didn’t have to develop or maintain multiple apps.

NCR’s platform allows Dubai Airports to maintain navigational information very easily. With one single content management system for all the airport’s venues, Dubai Airport’s marketing team only has to update a single system for changes to be implemented across both kiosk and mobile/web Wayfinding functions.

“Passengers are used to being able to access everything via their smartphone and tablet and were looking for us to provide access to our interactive map system via their own devices,” says Matt Horobin, Head of Digital Media at Dubai Airports. “NCR was able to help us to leverage the same software running on our kiosks and extend it to mobile devices, so we were able to guarantee consistency of customer experience across the different channels.

“The big advantage for us lies in the flexibility of HTML 5 and therefore the ability to integrate into all of our platforms across our total ecosystem, giving our passengers a consistent experience and ourselves an efficient solution to manage. In a large and complex environment like Dubai International and Dubai World Central airports, that’s a significant step,” adds Horobin.

Dubai Airports has also integrated the new map solution into staff tablets so the solution can also be used to assist passengers on their journey through the airport, supporting the company’s commitment to customer engagement.

“Omni-channel is a huge opportunity for airports and other travel venues to really deliver a highly intuitive consumer engagement program which is seamlessly integrated across all channels, meaning however a customer chooses to interact with your venue they receive the same look, feel and standard of service,” adds Nick Wagnitz, account director for travel and entertainment at NCR.

To find out more about NCR’s Travel and Entertainment solutions, visit www.ncr.com

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.  All other trademarks or registered trademarks are property of their respective owners.

NCR encourages investors to visit its website, which is updated regularly with financial and other important information about NCR.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Media Contact:
Tim Henschel
NCR Corporation
770.299.5100
tim.henschel@ncr.com

Source: NCR Corporation

NCR Corporation extends SaaS-based platform to customers’ mobile devices with the launch of Business Banking Mobile

DULUTH, Ga, 2016-Sep-23 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (September 22, 2016) announced the launch of Business Banking Mobile, extending the SaaS-based platform to customers’ mobile devices. The application will allow community financial institutions (CFIs) to compete with larger financial institutions by providing their business banking customers with iOS and Android access to this secure and easy-to-use account management platform.

“Business Banking Mobile is yet another strong example of NCR’s omni-channel leadership in the financial services industry,” said Jose Resendiz, Vice President & General Manager, NCR. “This launch is further proof that NCR is leading the reinvention of how financial institutions connect with thier business customers and create better experiences for them, while lowering costs and delivering a differentiated banking platform.”

NCR’s Business Banking Mobile extends the award-winning user experience from Digital Insight’s retail Mobile Banking Apps used by hundreds of financial institutions and millions of individual account holders to the small and medium-sized business. By providing one segmented platform designed for small businesses, business owners will be able to securely access key financial tools on-the-go, including multi-TIN transaction history and transfers, approval workflows for wire and ACH templates and payments, token support, mobile notifications, and end user management. Business Banking Mobile will also feature biometric authentication by incorporating Touch ID and EyePrint ID for added security.

NCR’s Business Banking Mobile is currently in beta testing at Tacoma, Washington-based Harborstone Credit Union.

“We recognized the need for providing our business members a mobile solution to help them keep their business running while on-the-go,” said Ken Bloomfield, VP of Marketing and Digital Experience, Harborstone. “The Business Banking Mobile solution offered by NCR is in direct alignment with our commitment to our business members, fulfilling our omni-channel promise.”

Business Banking Mobile is also being piloted by El Paso, Texas-based FirstLight Federal Credit Union, with general availability planned in early 2017.

“FirstLight is excited to offer a customized app for businesses that will provide our members with mobile access for transferring funds, checking balances, approving wire transfers and ACHs, receiving account notifications and more,” said Jim Huff, SVP of Marketing, FirstLight FCU. “We are also looking forward to the strong development capabilities that NCR and Digital Insight bring to the table to ensure that the product continues to evolve as financial technology evolves.”

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact:
Aaron Gould
NCR Public Relations
212.589.8556
aaron.gould@ncr.com

Source: NCR Corporation