NEW YORK, 2016-Jul-22 — /EPR Retail News/ — Today (Jul. 20, 2016), Macy’s (NYSE:M) announced the pilot of “Macy’s On Call,” a mobile web tool that allows customers to interact with an AI-powered platform via their mobile devices. “Macy’s On Call” taps IBM Watson, via Satisfi, an intelligent engagement platform, to deliver a first-of-its-kind solution that…