Amcal again voted as the leading service provider in the pharmacy sector winning the 2015 Readers Digest Quality Service Award

Victoria, Australia, 2015-6-30 — /EPR Retail News/ — Amcal has again been recognised by the Australian public as the leading service provider in the pharmacy sector, winning the 2015 Readers Digest Quality Service Award.

Amcal recorded a combined consumer Quality Service Index score of 78 in the extensive national online survey and grabbed by far the highest consumer score for those who said they would ‘enthusiastically’ continue to shop at the store or recommend it to a friend or family member.

Sigma Chief Operating Officer Mr Gary Dunne said winning the award was great recognition for the thousands of team members in Amcal stores around Australia.

“The Amcal brand is synonymous with providing expert advice for all Australians. Our Amcal pharmacists pride themselves on consistently taking the time to deliver the care and service that their customers need, so it is really pleasing for Amcal to again be recognised as leading the way,” he said.

Independent research analyst Catalyst conducted the online research involving more than 1500 interviews around Australia covering every demographic group on behalf of Readers Digest. Pharmacies were given a Service Quality Index rating based on consumer feedback on the following criteria:

  • Personalisation – providing a tailored customer experience;
  • Understanding – demonstrating empathy for the customer’s needs;
  • Simplicity – making the process quick and easy for the customer;
  • Reliability – consistently delivering high quality customer service;
  • Satisfaction – delivering, and exceeding, customer expectations.

“Sigma continues to introduce programs into our Amcal network to assist the pharmacist help care for customers and better manage their health. This includes continuing to expand our Professional Service programs, such as coeliac testing and kidney check, to bring real and sustainable health management benefits to the community”, said Mr Dunne,

This award follows consistent recognition for Amcal, having previously been awarded the Canstar Blue Most Satisfied Customers award for 2014 and 2013, and the International Customer Service Professionals (ICSP) outstanding Customer Service award for 2014. Another one of Sigma’s pharmacy brands, Guardian, has also won the past three Roy Morgan Customer Satisfaction awards.

Mr Dunne concluded, “Pharmacists continue to be some of the most accessible health care professionals in Australia. So it is a credit to everyone that our Amcal and Guardian pharmacies are universally recognised as consistently providing outstanding customer service standards that are clearly valued by the community.”

For more information please contact:
Gary Woodford
Corporate Affairs Manager
Mob: 0417 399 204

Sigma Pharmaceuticals: Guardian Pharmacy wins 2014 Roy Morgan Research Customer Satisfaction Award for Pharmacy

Victoria, Australia, 2015-2-19 — /EPR Retail News/ — Guardian Pharmacy has achieved a rare three-peat, taking out the prestigious 2014 Roy Morgan Research Customer Satisfaction Award for Pharmacy.

Since these awards were introduced, Guardian has led the way, being the first pharmacy brand to take out the award in three consecutive years, having also won in 2012 and 2013.

Mr Gary Dunne, Sigma Chief Operating Officer commented, “Sigma and our Guardian members have put significant effort into ensuring we consistently deliver the health programs, products and services our customers want, and that we take the time to care and interact with customers and help provide healthcare solutions. This has again resulted in Guardian scoring consistently high in customer satisfaction ratings across the year”.

The award adds to the number of customer satisfaction awards Guardian has won, including the Canstar Blue Most Satisfied Customer Awards for 2012 and 2013.

Michele Levine, CEO, Roy Morgan Research, commented “Since their inception four years ago, the Roy Morgan Research Customer Satisfaction Awards have earned a reputation as the most accurate and reliable measure of customer satisfaction in the country. By aggregating 12 months’ worth of responses to our Consumer Single Source and Business Single Source surveys, Roy Morgan is able to identify and celebrate those businesses — large and small — that have outperformed their competitors in Customer Satisfaction.”

“Congratulations to this year’s winners, whose continued commitment to satisfying their customers is setting industry standards and being recognised not only by consumers but by businesses around Australia.”

The Guardian brand is part of Sigma Pharmaceuticals, owner of Australia’s largest pharmacy led network.

Mr Dunne concluded, “Sigma aims to continue to be Australia’s partner of choice for health, beauty and wellbeing. The fact that Sigma’s pharmacy brands in Amcal and Guardian have dominated these awards, collectively winning the last four awards, signals we are on the right path to delivering what customers want.”


For more information please contact:
Gary Woodford
Manager Corporate Affairs
Sigma Pharmaceuticals Limited
Mob: 0417 399 204