Tag Archives: NCR APTRA Vision

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Commercial Bank of Ethiopia expands its ATM network with 200 new NCR SelfServ™ ATMs and NCR APTRA™ Vision

ADDIS ABABA, Ethiopia, 2017-Aug-07 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (August 02, 2017) announced that Commercial Bank of Ethiopia (CBE), the largest bank in the country, is expanding its ATM network with the addition of 200 new NCR SelfServ™ ATMs together with NCR APTRA™ Vision, a multi-vendor ATM management system that offers an accurate view of the banks entire self-service network in real time.

NCR APTRA Vision helps CBE make faster business decisions and improve availability of its self-service channels by knowing exactly which ATMs require maintenance or cash replenishment, allowing them to send support staff in time to address the service needs.

“Ensuring that the new ATMs we introduce are supported by NCR’s innovative APTRA Vision software is a big step forward, as it allows us to achieve operational excellence, reduce cost and improve customer experience,” said Addis Tilaye, Director E-Payment Process, CBE. “NCR remains the undisputed market leader and we are confident this partnership will serve to strengthen our relationship further and help us not only expand our reach, but allow us to introduce world-class technologies to better serve our customers”.

NCR APTRA Vision seamlessly combines data from assisted and self-service devices, and provides CBE with incident management support and real-time access to transaction data on their self-service networks that enables CBE to be more agile and better serve customers. The addition of this software gives CBE the edge to transform operations, improve network availability, reduce operational costs and deliver exceptional customer service.

“Undisrupted services, complete control of all the banking channels and being available to customers when and where they want remains a key priority for financial institutions,” said Dimitri Kanellopoulos, channel leader for Africa at NCR Corporation. “The ability of APTRA Vision to combine and analyze granular details on every consumer transaction across all self-service devices gives CBE maximum control of all the services and payment channels, enabling them to react in seconds rather than hours.”

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contacts:
Rakesh Aulaya
NCR Public Relations
+912. 261.954. 583
rakesh.aulaya@ncr.com

Source: NCR Corporation

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Commercial Bank of Ethiopia upgraded its ATM management system to NCR APTRA Vision

NCR APTRA Vision helps increase business performance and consumer experience among the bank’s 1,200 plus mutli-vendor ATM network with a single and accurate view to empower decision making

ADDIS ABABA, Ethiopia, 2015-10-15 — /EPR Retail News/ — NCR Corporation, (NYSE: NCR), the global leader in consumer transaction technologies, today announced that Commercial Bank of Ethiopia (“CBE”), the leading bank in the country, has upgraded its ATM management system to NCR APTRA Vision, a multi-vendor self-service management solution. CBE will manage its entire network of more than 1,200 multivendor ATMs using NCR APTRA Vision to proactively manage and improve ATM availability, reduce costs and improve consumer experience.

“CBE is committed to offering quality customer services and encourage new ideas that can improve our customers’ experiences and our business performance. Upgrading our ATM management system to NCR APTRA Vision is a big step forward for us to achieve operational excellence, cost effectiveness and improved customer experiences,” said Sosina Mengesha Director E-payment Commercial Bank of Ethiopia. “In providing a single and standardized view of our growing ATM network, NCR APTRA Vision is able to analyze and correlate data from multiple sources, enabling us to make timely decisions to ensure undisrupted services which are vital to improve customer satisfaction and business performance in a cost-effective manner.”

NCR APTRA Vision provides all of the incident management and operational data of previous generations of management systems and combines that with commercial and business data from a wide variety of other sources. NCR APTRA Vision correlates data from CBE’s individual ATMs, and presents it with an easy to use interface, which enables the bank to discover hidden relationships between different performance influencing factors, to make informed decision and set strategic planning goals. NCR APTRA Vision reduces time-consuming site visits by enabling automatic, pre-emptive actions along with remote management and command functions.

“CBE has made a prudent investment in a software solution for a complete end-to-end business view to maximize availability and maintain compelling consumer experience. A purely operational approach to self-service management is no longer sufficient for today’s banking environment,” said Apostolos Karakatsanis, Financial Services Software Sales Leader for NCR in the Middle East and Africa region. “ NCR APTRA Vision provides unrivaled insight into what’s really happening in the self-service network and helps achieve significant advances in availability, consumer experience and business performance.”

About Commercial Bank of Ethiopia
Ethiopia’s leading bank, CBE, has more than 10.7 million account holders, some 965 branches across the country and assets at approximately 15 billion USD.

The leading bank in Ethiopia, the Commercial Bank of Ethiopia (CBE) was established in 1942. It is pioneering modern banking in the country with, for example, the first local ATM services. CBE has a global presence, with some 700 SWIFT bilateral arrangements. The bank aims to play a catalytic role in Ethiopia’s economic progress and development. CBE’s vision is to become a world-class commercial bank by the year 2025. More information about the Commercial Bank of Ethiopia can be found here: http://www.combanketh.et/

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com, www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Media Contact

Rakesh Aulaya
NCR Corporation
9122.619.545.83
rakesh.aulaya@ncr.com