CVS Health survey: majority of Americans agree that the health care system is in need of reform

WOONSOCKET, R.I., 2017-Dec-01 — /EPR Retail News/ — Results of a new national survey from CVS Health (NYSE: CVS) released today (November 30, 2017) found that over half (56 percent) of Americans say the U.S. health care system does not work well for them, while overwhelming majorities agree the system is in need of reform (73 percent) and is currently too politicized (69 percent).

The State of Health Care in the United States.
Of those Americans frustrated by the current state of U.S. health care, 65 percent say it is too expensive, and the affordability of health care, health insurance and prescription drugs top the list of Americans’ most urgent concerns.

The results of the national survey of 2,201 adults, conducted online by Morning Consult on behalf of CVS Health in October 2017 and released at the Forbes Health Care Summit, also found that more Americans (41 percent) believe health care in the U.S. has generally gotten worse rather than improved over the past five years. However, when it comes to their personal experience, a plurality say their own health care has largely not changed, and a larger share of Americans say it has gotten better (28 percent) than who say it has gotten worse (23 percent).

Despite generally negative views of health care in the United States, a vast majority of insured respondents (83 percent) say they are somewhat or very satisfied with their health plans. However, nearly a third report that they did not have a choice in the health plan that was offered to them.

At the same time, respondents of the survey are hopeful about the health care system’s future state, particularly for the next generation of Americans. This sentiment is particularly strong among American parents of whom 52 percent say they are optimistic their children will have better health care than they did at their age. They point to innovation as the reason, with 65 percent who say advances in health care will make lives safer and 66 percent who say advances will make lives longer.

However, the survey reveals limits to Americans’ optimism as a skeptical public questions whether effective health care reform will eliminate regulatory barriers to innovation and put patients first. According to the survey, a plurality of Americans (45 percent) feel there is too much regulation in the way of innovation in health care. Furthermore, three out of five Americans say decisions made in health care put the bottom line ahead of patients, whereas only one in five say that either decisions put patients first or they are at least considered equally with the bottom line.

“While we see significant frustration in this poll with the cost and quality of healthcare, there is a sense of hope among Americans about the future,” said CVS Health Chief Medical Officer Troyen A. Brennan, M.D., M.P.H. “These findings underscore a challenging set of pain points in the system which should serve as a catalyst for all players in health care patients, providers, payors and policymakers to work together to pursue the necessary reforms and innovations that improve quality and affordability and make a complex system easier to navigate for a more empowered health care consumer.”

The full set of survey results is available at

Survey Methodology

This survey was conducted online within the United States between October 19-23, 2017 among 2,201 adults aged 18+ by Morning Consult on behalf of CVS Health. Results from the survey have a margin of error of 2%.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its 9,700 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 90 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at

Media Contact:

Joe Goode


NRF on FTC’s Patent Assertion Entity Activity study: Congress should use the momentum from the study to pass legislation to reform patent laws

WASHINGTON, 2016-Oct-08 — /EPR Retail News/ — The National Retail Federation today (October 6, 2016) issued the following statement from Vice President for Government Relations and Political Affairs Beth Provenzano following the release of the Federal Trade Commission’s Patent Assertion Entity Activity study. According to the study, 17 percent of companies receiving demands for payment from patent trolls are retailers, who also make up 10 percent of all defendants in patent litigation and 13 percent of companies paying royalties to patent trolls.

“Congress should use the momentum from this study to pass legislation to reform patent laws as soon as they return from the October recess. The common sense suggestions that the FTC presented today would level the playing field for retailers who are currently battling patent trolls, and bring balance to the patent litigation system that is vital for the retail industry.

“This report reveals data supporting the facts we have been presenting to members of Congress for many years –  that retailers are being victimized by patent trolls’ abusive practices, and that this abuse is diverting vital resources that retailers could otherwise use to invest and grow their businesses, further innovation and create jobs.”

The study is the conclusion of an investigation into patent trolls the FTC began in 2013.

NRF is the world’s largest retail trade association, representing discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants and Internet retailers from the United States and more than 45 countries. Retail is the nation’s largest private sector employer, supporting one in four U.S. jobs – 42 million working Americans. Contributing $2.6 trillion to annual GDP, retail is a daily barometer for the nation’s economy. NRF’s This is Retail campaign highlights the industry’s opportunities for life-long careers, how retailers strengthen communities, and the critical role that retail plays in driving innovation.


Treacy Reynolds
(855) NRF-Press

Source: NRF