Lagardère Travel Retail renews its 5 store concession for RELAY concept in Auckland Airport

Auckland, New Zealand, 2017-Sep-11 — /EPR Retail News/ — Lagardère Travel Retail has successfully renewed its 5 store concession for the world market leading RELAY concept in Auckland Airport, in what was a very competitive tender process.

Having operated in Auckland Airport since 2011, Lagardère Travel Retail will introduce the latest global evolution of the RELAY brand to New Zealand.

“This win signals a strong and successful partnership with Auckland Airport,” says Lagardère Travel Retail CEO of Pacific, Matthieu Mercier. “We are more than ready to introduce to the Pacific region the latest evolution and innovative RELAY, and look forward to these new developments complementing the existing 16 stores we currently operate within Auckland Airport.”

The 5 RELAY concessions will cover approx. 900m2 retail space across both the International and Domestic Terminal; four sites within the International Terminal and one within the Domestic Terminal, complementing the existing HUB convenience offer currently operated by Lagardère Travel Retail.

Auckland Airport’s General Manager Retail and Commercial, Richard Barker commented: “We are pleased to announce that after a very competitive tender, Lagardère Travel Retail has successfully retained the travel essentials business at Auckland Airport. With a proven track record operating the RELAY brand and with innovative plans for the future we are thrilled to have Lagardère Travel Retail as our business partner.”

With a freshly updated brand logo and attractive store features, RELAY will bring to Auckland Airport a localised sense of place, while continuing to offer passengers everything they need for their journey in one store through a wider range of offers, simple store navigation, bolstered by optimised and exclusive products and promotions.

The new concession will commence in April 2018 for a 6 year period.

This win follows on from recent New Zealand renewals at both Christchurch Airport and Wellington Airport for 6 RELAY stores earlier in the year.

ABOUT LAGARDERE TRAVEL RETAIL:
With 4 billion euros 100% managed sales in 2015 and a presence in 32 countries, 230 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. As a multi- specialist retailer, beyond the expertise within its 3 business lines, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China and India.

PRESS CONTACT
Janette Doolan, Communications Manager
j.doolan@lagardere-traspac.com
www.lagardere-traspac.com

SOURCE: Lagardère Travel Retail

Victoria’s Secret arrived in New Zealand in partnership with Lagardère Travel Retail

AUCKLAND, New Zealand, 2015-9-23 — /EPR Retail News/ — The world’s sexiest brand has arrived in New Zealand. In partnership with Lagardère Travel Retail, leading lingerie and beauty retailer Victoria’s Secret has announced a new store opening at Auckland Airport.

Focusing on an iconic, fashion-forward range of beauty products and accessories, perfectly suited to the modern traveller, Victoria’s Secret Beauty & Accessories are excited to open the first store of its kind in New Zealand.

The 77sqm store will feature world-renowned Victoria’s Secret best selling fragrances such as the Victoria’s Secret Bombshell, Sexy Little Things Tease and Eau So Sexy, as well as the much-loved VS Fantasies. Girls on the go will also find travel-ready items such as lip gloss and body care products.

Lagardère Travel Retail Pacific CEO, Matthieu Mercier, commented, “Following the success of our Australian Victoria’s Secret Beauty & Accessories stores in Adelaide, Cairns and the Gold Coast, we are very excited to be taking this concept across the Tasman. Opening a Victoria’s Secret Beauty and Accessories store in partnership with Auckland Airport is exactly in line with our vision for growth within the region, and it is simply an additional benefit to be debuting this concept in New Zealand.”

In addition, the unique collection of branded accessories add a touch of glamour to business trips and weekends away alike, as well as a select assortment of Victoria’s Secret panties to complement the offering.

Richard Barker, Auckland Airport’s General Manager – Retail and Commercial adds “We are thrilled about the arrival of Victoria’s Secret at the airport, their first store in New Zealand. This is another great example of our commitment to provide travellers with the very best of New Zealand and the world. Victoria’s Secret is a well-known international retail brand and we are delighted they have decided to join our stable of retailers, we know that New Zealanders are eagerly awaiting their arrival.”

The Auckland Airport Victoria’s Secret Beauty & Accessories will feature upscale elements such as cherry black fixtures and eye-catching focal walls. Lightwalls showcasing iconic Victoria’s Secret products will be featured throughout the store, epitomising the sexy, sophisticated identity that Victoria’s Secret Beauty & Accessories is known for.

END

ABOUT LAGARDERE TRAVEL RETAIL: With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveler all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, LS travel retail Pacific is part of the Lagardère Travel Retail group and operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China and India

PRESS CONTACT
Matthieu Mercier, CEO
+61 2 8218 1105
m.mercier@lagardere-traspac.com
www.lsaspac.com

Janette Doolan, Communications Manager
+61 2 8218 1142
j.doolan@lagardere-traspac.com
www.lsaspac.com

TravelPharm is the winner of Auckland Airport’s 2015 Retailer of the Year Award

Auckland Airport announced overnight that TravelPharm is the winner of its 2015 Retailer of the Year Award. 

Auckland, New Zealand, 2015-9-9 — /EPR Retail News/ — Richard Barker, Auckland Airport’s general manager – retail and commercial, says, “Auckland Airport is committed to providing passengers with a shopping experience that represents the very best of New Zealand and the world. Our annual retail awards recognise excellence in everything from customer experience to product development, sales performance, marketing and business innovation.”

“TravelPharm is a family-owned New Zealand company specialising in health supplements and organic, natural skincare products. There are three stores in our international terminal, which achieved average sales growth of more than 30% off a very high base in the past year, and there is one store in the domestic terminal. TravelPharm staff are highly motivated and have excellent product knowledge. Their foreign language skills enable them to focus on our rapidly growing Chinese passenger market, and the company management has outstanding relationships with each of the brands they sell. TravelPharm also launched and successfully operates our Casio G-Factory store in the international terminal.”

“It has been an exciting 12 months in retail for Auckland Airport. We have introduced exciting new local and international brands, as well as two new world-class and innovative duty free operators – The Loop Duty Free and Aelia Duty Free.”

“We will continue to improve the range of products available to our travellers in the year ahead, and we are already in discussion with a number of local and international retailers who are keen to bring their stores to the airport when we complete the expansion of our international departure area in late-2017,” says Mr Barker.

In addition to the 2015 Retailer of the Year Award, the following retail excellence awards were announced at the gala dinner and ceremony in Auckland overnight:

Best Food and Beverage Retailer Award, International Terminal – Hayama Kiosk
Best Specialty Major Retailer Award, International Terminal – TravelPharm
Best Specialty Boutique Retailer Award, International Terminal – 1Above
Best Food and Beverage Retailer Award, Domestic Terminal – Shaky Isles
Best Specialty Retailer Award, Domestic Terminal – Hub Convenience
Customer Service Excellence Award, International/Domestic Terminal – Flight Bar
Marketing Initiatives Award – Comvita
General Manager’s Retail Achievement Award – Yong Lee, Kiwi Discovery
Most Valued Player Award – Minoru Yamazaki, Hayama / Silk Road

Ends

For further information please contact:

Simon Lambourne
+64 27 477 6120
simon.lambourne@aucklandairport.co.nz

SOURCE: Auckland Airport

LS travel retail Pacific further expands across the Pacific after winning duty free concession at Auckland Airport

AUCKLAND, New Zealand, 2015-2-23 — /EPR Retail News/ — The travel retailer has been awarded one of two duty free concessions in the Airport’s International Terminal, following their success in a competitive tender process in late 2014.

The win signals an exciting new chapter for both LS travel retail Pacific and Auckland Airport. This concession precipitates the expansion of LS travel retail Pacific’s Duty Free network across the Pacific, with the retailer already operating Duty Free in Adelaide, Gold Coast, Queenstown (NZ) and Noumea.

The latest version of the Aelia Duty Free concept, which has been tailored specifically for Auckland Airport, will be rolled out for the first time in the region. It is expected to boost the Airport’s duty free offer with innovative ideas for New Zealand’s premier gateway. LS travel retail Pacific will leverage its extensive vendor relationships and global experience by offering a plethora of big name brands in perfume & cosmetics, local wine, liquor and souvenirs to name a few.

The offer is based on the 3 pillars of the renewed Aelia Duty Free concept: “Here and Nowhere Else”, “Art of the Gift” and “Facilitation and Care”; 3 pillars which are perfectly aligned with the core values of Auckland International Airport’s customer strategy. LS travel retail Pacific’s vision to Intrigue, Experience and Indulge will form the backbone to this strategy.

Speaking of the news, LS travel retail Pacific’s CEO, Matthieu Mercier said, “It’s great to see our strategy for the expansion of our Duty Free business reach a significant milestone with Auckland International Airport, who have been a key partner for us since we entered the New Zealand market with our Travel Essentials concepts back in 2011.”

“The alignment, at the very early stages of the process between our vision for a renewed retail experience at Auckland Airport, enhanced by the new Aelia Duty Free concept and the airport’s ambition, has been nothing short of amazing. Our Duty Free teams have been able to give this vision both a strong element of local flavour and an experiential dimension which clearly contributed to this success. To achieve this result, we have been able to mobilise the right balance of local expertise and understanding of the specificities of the New Zealand market together with a strong involvement of the LS duty free and specialty experts across Europe and Asia Pacific.”

“Our goal now is to make it happen and to create fantastic duty free experiences that exceed passenger expectations, and I believe that our vision for Auckland Airport will achieve this and more. We are very excited to expand on our enduring partnership with Auckland Airport, and look forward to what the future will bring”.

Reinforcing these sentiments, LS travel retail Pacific’s Duty Free General Manager, Ivo Favotto said “We are delighted to be extending our duty free presence in New Zealand to the country’s main gateway at Auckland. Auckland is a fabulous city in a fabulous country and we worked hard to build an offer that honoured the uniqueness of both the city and the country, as well as its spirit of adventure. Our concept for Auckland is based on delivering unique experiences to travellers through Auckland Airport.”

“We plan to bring a number of world firsts to Auckland, as well as a range of unique experiences and a plenitude of new brands and product categories. Watch this space. I must also commend Auckland Airport and their retail team for running one of the most fair and collaborative of tender processes. We found the team great to work with (and not just because we won!), and we look forward excitedly to a long partnership with them.”

Richard Barker, Auckland Airport’s General Manager Retail and Commercial, says the company is delighted to have selected LS travel retail Pacific as one of its two duty free operators.“The selection of LS travel retail means that our passengers will be able to choose from a wide range of products and services that represent the best of New Zealand and the world.”

“We were very impressed by LS travel’s exciting retail concepts, including a number of world firsts and new brands that will be unveiled when our new international departure area opens late next year. We were equally impressed by their commitment to developing our online retail channel. We look forward to working with the LS travel retail team as we prepare for the licence’s 1 July 2015 start date.”

Aelia Duty Free will significantly increase LS travel retail Pacific’s footprint at Auckland Airport, where they already operate several Travel Essentials stores.

Notes to the editor:

About LS travel retail
Operating in more than 30 countries throughout Europe, North America, Asia and the Pacific, LS travel retail, a division of Lagardère Services, is a world leader in Travel Retail. It operates more than 4,100 stores across the world, including a presence at over 150 airports and 700 stations. It runs the largest international network of duty free and luxury, travel essentials and foodservice stores.”

Throughout Asia Pacific LS travel retail operates more than 250 outlets, partnering with over 16 airports in Australia, New Zealand, New Caledonia, Singapore, Malaysia, China, Hong Kong and India.

 

Contacts:

For all media enquiries:
Janette Doolan
Corporate Communications Manager, LS travel retail Pacific
Email: janette.doolan@lsaspac.com
P: +61 2 8218 1142

Matt Mercier
CEO, LS travel retail Pacific
Email: matt.mercier@lsaspac.com
P: +61 2 8218 1105

Ivo Favotto
General Manager, Duty Free
LS travel retail Pacific
Email: ivo.favotto@lsaspac.com
P: + 61 2 8218 1146