Seth Schaefer and Rivermark Community Credit Union honored at NCR’s annual Innovation Conference

DULUTH, Ga., 2016-Oct-18 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (October 14, 2016) announced the winner of its second annual Idea Tank competition, Rivermark Community Credit Union’s Seth Schaefer. Schaefer and Rivermark were honored at NCR’s annual Innovation Conference in Washington, D.C. and will receive R&D resources to develop and pilot their idea with NCR.

Schaefer’s winning product idea, Simplified Member Authentication, was chosen for its unique approach to improving a time consuming and often impersonal process: how to securely authenticate members or customers in every channel, whether it be at an Interactive Teller Machine (ITM), ATM, in-person branch transaction, over the telephone, or with a loan officer. Each finalist’s entry was evaluated for its innovative approach and potential positive impacts to both the financial institution and customer experience.

The primary concept behind Simplified Member Authentication is to provide customers with a hassle-free member experience, increase the use of mobile banking, and improve employee efficiency and productivity. The concept was focused on delivering an Express Transaction that transforms a user’s device into a ‘branch in your hand’ that jump starts and streamlines any secure transaction.

“The Idea Tank is one of several ways in which we co-innovate with our customers. It is an opportunity for our inventive customer base of financial institutions to present solutions to problems they see every day, work with our Innovation Catalysts to refine the ideas, and partner with us to invent the future,” said Jose Resendiz, VP and GM of NCR Financial Services. “Seth’s spirited and thorough presentation creatively leveraged the customer’s own device to bridge the gap between channels, and we are looking forward to working with Rivermark to bring his idea to reality.”

NCR is also proud to honor the four finalists chosen alongside Rivermark: Gereen Langmeyer of Digital Federal Credit Union, Evan Westlake of Illinois National Bank, Joshua Allen of 1st Security Bank and Lynn Blotkamp of First Interstate Bank.

Earlier this year, NCR invited its entire digital banking customer base to present a compelling customer problem in the digital banking space and propose a solution that would effectively address that problem. These semi-finalists received training and coaching in Design Thinking from NCR’s Innovation Catalysts in order to further refine their idea and their pitch. From there, financial institution voting and a panel of NCR’s digital banking experts narrowed the field to a group of five finalists who pitched their idea to a panel of judges in front of their peers at the NCR Innovation Conference.

“NCR’s Idea Tank is an amazing opportunity for clients to share ideas that address consumer and financial institution pain points,” said Seth Schaefer, VP of Operations, Rivermark Community Credit Union. “Anyone who has visited a branch has experienced the awkward ‘prove your identity’ conversation – there’s a better way to know your customer and with NCR’s help we are building a solution to simplify the experience.”

To view Schaefer’s video presentation further describing Simplified Member Authentication, as well as submissions from the additional finalists, click here.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact:

Aaron Gould
NCR Public Relations
212.589.8556
aaron.gould@ncr.com

Source: NCR Corporation

Rivermark Community Credit Union upgrades its digital banking experience with Digital Insight online banking and mobile banking solutions

Credit union brings new digital banking experience to its 80,000 members

Duluth, Ga., 2016-Apr-05 — /EPR Retail News/ — Digital Insight, an NCR company, today announced that Rivermark Community Credit Union, a Beaverton, Oregon-based credit union, upgraded its digital banking experience to include Digital Insight online banking and mobile banking solutions. The credit union replaced its ATM fleet at all of its branches with NCR self-service technology in 2015, including NCR Interactive Teller at its Gresham Station branch.

“We were very impressed by Digital Insight’s commitment to service. We experienced such a high level of comradery and partnership that we really felt like Digital Insight was part of the Rivermark team,” said Rob Mills, Vice President of Technology, Rivermark Community Credit Union. “The extensibility of Digital Insight’s digital banking platform paired with NCR’s ATM and Interactive Teller is helping us create the banking experiences of tomorrow for our members today.”

Digital Insight’s flexible platform, powered by a services-oriented architecture, gives financial institutions the flexibility and control to develop and integrate new content, deeply personalize their customer experience and distinguish their unique brand. Digital Insight’s mobile banking apps enjoy an average, blended app rating of 4.6 stars on the Apple App Store® and Google Play[1] and, according to a recent report, eight of the top 10-rated banking apps are powered by Digital Insight.

“The credit union has a long history in Oregon of providing outstanding member service and being on the cutting edge of new innovations,” said José Resendiz, general manager of Digital Insight. “With the addition of NCR and Digital Insight innovations, we are helping Rivermark deliver new digital experiences and better meet the needs of its members. 

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money.  Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.

Web site: digitalinsight.com and www.ncr.com
Get more banking insights at Banking.com
Twitter: @Digital_Insight and @NCRCorporation
LinkedIn: www.linkedin.com/company/ncr-corporation and www.linkedin.com/company/digital-insight

News Media Contact

Jeff Dudash
Public Relations
NCR Corporation
770-212-5091
jeff.dudash@ncr.com

[1] Android and Google Play are a registered trademark of Google, Inc. Apple, App Store and Touch ID are registered trademarks of Apple, Inc.