Amazon expands its career re-training program Career Choice to include robotics and photovoltaic certifications

  • Amazon’s career re-training program pre-pays 95 percent of tuition for courses in high-demand fields regardless of relevancy to Amazon
  • Amazon continues to expand Career Choice with additional on-site classrooms at its fulfillment centers, more eligible fields of study and open-sourcing the program to other companies

SEATTLE, 2017-Jun-14 — /EPR Retail News/ — (NASDAQ:AMZN) today (Jun. 13, 2017) announced milestones for its innovative career re-training program, Career Choice, which pre-pays 95 percent of the cost of tuition for employees to pursue courses in in-demand fields, regardless of the relevancy to jobs at Amazon. The company has now helped more than 10,000 employees pursue career re-training through Career Choice, built on-site dedicated Career Choice class rooms at 25 fulfillment centers, and recently expanded the program to include in-demand fields, such as robotics and photovoltaic certifications.

“The Career Choice program is unique in that it helps train employees for high-demand roles that often go unfilled due to a lack of skilled workers, which means employees may actually leave Amazon to go on to be nurses or pharmacy technicians,” said Dave Clark, Amazon Senior Vice President for Worldwide Operations. “We help remove the barriers for employees by doing the homework for them to find the high-demand careers in their area. We exclusively fund those areas of study and work with local colleges to offer courses onsite at fulfillment centers in our dedicated classrooms. More than 10,000 associates have taken advantage of this innovative benefit so far and we expect participation to double by 2020, with more than 20,000 employees pursuing new careers through the program.”

Amazon has also expanded eligible coursework through the Career Choice program to help address national skill gaps. New areas of study include robotics, engineering and technology, computer science, photovoltaic (PV) design principles and practices learning, as well as hands-on installations to become a certified PV installer by the North American Board of Certified Energy Practitioners (NABCEP). More than 500 employees are currently enrolled in robotics related courses in the U.S.

“The Career Choice program has made it possible for me to go to school for my nursing certification at the local community college and I’m so excited. Amazon is helping me reach my goals and the Career Choice program will change my life. One day soon, I’ll be caring for patients in my community in the job I’ve always wanted,” said Ericka Gooch, a fulfillment associate at Amazon’s Baltimore fulfillment center and the 10,000th Career Choice participant.

Last year, Amazon began open-sourcing the Career Choice program and sharing its best practices and lessons learned to help other companies implement similar programs. To date, hundreds of businesses have sought information on the program for their own employees. To learn more about Career Choice and how it can be applied at other businesses, contact

In addition to the Career Choice program, Amazon provides employees with highly-competitive pay, health insurance, disability insurance, retirement savings plans and company stock. The company also offers up to 20 weeks of paid leave and innovative benefits such as Leave Share and Ramp Back, which give new parents flexibility with their growing families. Leave Share lets employees share their Amazon paid leave with their spouse or domestic partner if their spouse’s employer doesn’t offer paid leave. Ramp Back gives new moms additional control over the pace at which they return to work. Just as with Amazon’s health care plan, these benefits are egalitarian – they’re the same for fulfillment center and customer service employees as they are for Amazon’s most senior executives.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit and follow @AmazonNews.

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Lagardère Travel Retail brings robotics in travel retail with the launch of Automated Collection Experience (ACE) in Aelia Duty Free at Auckland Airport

Lagardère Travel Retail brings robotics in travel retail with the launch of Automated Collection Experience (ACE) in Aelia Duty Free at Auckland Airport

Auckland, New Zealand, 2015-12-21 — /EPR Retail News/ — A world-first for travel retail, ACE, an acronym for Automated Collection Experience, has arrived in Aelia Duty Free at Auckland Airport. Creating a technology-driven concept, ACE makes the consumer shopping experience not only more convenient but also intriguing and slightly theatrical.

In a world where technology is becoming the defining factor in everyday convenience, the use of robotics in service delivery is cutting edge, revolutionizing the way consumers shop with one implicit promise: speed of service.

With a few simple steps, ACE brings the whole pre-order process into the 21st century, says Ivo Favotto, Executive General Manager of Duty Free & Luxury, Pacific for Lagardère Travel Retail.

“You can now order your duty free goods online and collect them automatically and in-style via ACE. The whole experience is now completely digital. Our ACE is a world first for travel retail and the first retail execution of a robot of this kind in New Zealand. The focus of Aelia Duty Free at Auckland Airport is to revolutionise duty free with experiences that passengers will never forget. Be it the Top Shelf Bar in Departures, where you can get premium cocktail for just $5, or ACE in Arrivals.”

Entirely exposed to consumers from behind the glass, the ACE identifies their box of goods, delivering the purchase within 30 seconds in a highly entertaining and engaging way, enhancing the shopping experience while making it faster and more convenient.

With the overall structure standing four metres high, so heavy that it required the floor to be restructured and strengthened for its installation, ACE is capable of lifting up to 150 kg, ensuring even full duty free allowance orders of 3 bottles of spirits and 6 bottles of wine are no trouble for the robot’s ability.

Richard Barker, Auckland Airport’s general manager of retail and commercial, says, “The ACE robot shows our ongoing commitment to making journeys better and providing a world-class duty free experience at Auckland Airport.”

“Not only does the ACE robot look impressive, it also reduces the time arriving passengers have to wait at the duty free collection point. We congratulate Aelia on their innovation and commitment to customer service,” says Mr Barker.

With similar robots operating at Yotel in New York City and Shoebox in Berlin, the arrival of the ACE at Aelia Duty Free is a testament to parent company Lagardère Travel Retail’s visionary style, recognising the importance of technology and online ordering, just as it has in a traditional retail environment, will become the way of the future for duty free.

With Lagardère Travel Retail being highly experienced in the airport retail environment operating thousands of stores globally in duty free, specialty, convenience and cultural leisure, Aelia Duty Free offers a ‘Here and Nowhere Else’ promise, ensuring the ACE robotic experience remains a highly sought after and exclusive one.

ABOUT LAGARDERE TRAVEL RETAIL: With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail group operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China.

Matthieu Mercier, CEO
+61 2 8218 1105 •

Janette Doolan, Communications Manager
+61 2 8218 1142 •