ASOS brings its Same Day Delivery option to Leeds and Manchester

Same day delivery option now available in the two cities following London launch

London, 2017-Nov-22 — /EPR Retail News/ — ASOS, one of the world’s leading destinations for fashion loving 20-somethings, today (November 21st, 2017) announces that ASOS Instant, its Same Day Delivery option, is now available in Leeds and Manchester. The move follows a successful launch in London six weeks ago and comes just in time for Black Friday and the festive season.

ASOS Instant is available to customers with deliveries to selected Leeds, London and Manchester postcodes on orders placed before 10 am, Monday – Friday. It costs £9.95 and parcels will be delivered by CitySprint’s On the dot service between 6 – 10 pm on the same day. Further availability in other UK cities will follow in the new year.

“We’re excited to be extending the reach of ASOS Instant to Leeds and Manchester following its successful launch in London. It is illustrative of our commitment to exploring delivery options that provide convenience and choice for ASOS customers,” said Matt Rogers, Delivery Solutions and Returns Director, ASOS.

The ASOS approach to its customers is to offer as much choice as possible. This applies both to fashion – with more than 85,000 products on offer at any time – and delivery propositions. In the last year alone, the company introduced 200 related delivery improvements around the world. Current UK delivery options include next day delivery, Click and Collect, one-hour delivery times and free returns as standard on all ASOS orders.

ASOS Instant will be available to customers in the following Leeds postcodes: LS1, LS2, LS3, LS4, LS5, LS6, LS7, LS8, LS9, LS10, LS11, LS12, LS13, LS14, LS15, LS16, LS17, LS18, LS25, LS26, LS27, LS28, LS88, LS98, LS99 and in the following Manchester areas: M1, M2, M3, M5, M6, M9, M15, M16, M17, M25, M32, M41.

About ASOS
ASOS is a global fashion destination for 20-somethings, selling cutting-edge fashion and offering a wide variety of fashion-related content, making ASOS.com the hub of a thriving fashion community. ASOS sells over 85,000 branded and own-label products through localised mobile and web experiences, delivering from fulfilment centres in the UK, US and Europe to almost every country in the world. ASOS tailors the mix of own-label, global and local brands sold through each of eight local language websites: UK, US, France, Germany, Spain, Italy, Australia and Russia. ASOS’s websites attracted 135.7m visits during August 2017 (August 2016: 117.5m) and as at 31 August 2017 had 15.4m active customers* (31 August 2016: 12.4m), of which 5.2m were located in the UK and 10.2m were located in international territories (31 August 2016: 4.7m in the UK and 7.7m internationally). *Defined as having shopped in the last twelve months as at 31 August 2017.

Source: ASOS

CVS Pharmacy to launch nationwide next-day delivery and same-day delivery in select cities

WOONSOCKET, R.I., 2017-Nov-08 — /EPR Retail News/ — CVS Pharmacy (NYSE: CVS) today announced plans to bring prescriptions directly to patients’ doors with nationwide next-day delivery from CVS Pharmacy locations beginning in early 2018. Select cities will also offer same-day delivery within hours, allowing customers to keep all of their pharmacy needs with a trusted pharmacy partner while also having the option of getting their prescriptions delivered right to their door.

“Our goal is to meet the needs of all of our customers wherever, however and whenever they want,” said Helena Foulkes, Executive Vice President, CVS Health and President, CVS Pharmacy. “Providing same and next-day options for delivery of medications is just another way we can help our patients get and stay healthy.”

CVS Pharmacy will offer free, same-day delivery service within hours from all locations in Manhattan beginning on December 4. Prescriptions and a curated selection of over-the-counter products will be delivered directly from CVS Pharmacy in secure tamper-proof packaging right to customers’ doors to assure complete privacy.

“People living and working in Manhattan have busy lives and there are days when they don’t even have time to run down the street to their pharmacy to pick up a prescription,” said Helena Foulkes, Executive Vice President, CVS Health and President, CVS Pharmacy. “Same-day prescription delivery gives customers the easy option of having the pharmacy they trust deliver right to their front door at no cost.”

Same-day delivery will expand to Miami, Boston, Philadelphia, Washington, DC and San Francisco in early 2018. These new delivery options will enhance CVS Pharmacy’s national network of solutions designed to give customers flexibility in how they want to shop.

CVS Pharmacy also continues to expand its partnership with Instacart to offer personal shopping at 2,600 CVS Pharmacy stores across the country for delivery of front store products, including healthy food choices, beauty products and over-the-counter medications, with plans to expand the service to reach 50 percent of U.S. households by year end. CVS Curbside, which allows customers to shop online or via the CVS app for pick up in the store in an hour, without ever leaving their car, is active in locations coast-to-coast.

About CVS Pharmacy
CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America’s leading retail pharmacy with 9,700 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

Media Contact:
Erin Pensa
CVS Pharmacy
Erin.Pensa@CVSHealth.com
401-770-4786

SOURCE: CVS Pharmacy

BRP: consumers expect quick access to products and most retailers respond by offering same day delivery

According to the 2017 Digital Commerce Survey, Autonomous Fulfillment is the Next Step in Delivery as Self-driving Vehicles and Helper Robots Become More Prevalent

Boston, MA, 2017-Sep-22 — /EPR Retail News/ — According to a new report from BRP, consumers expect quick access to products and most retailers are now responding by offering same day delivery. Currently, 51% of retailers indicate they offer same day delivery, up from 16% last year, and within two years 65% plan to offer this service. Delivery via a third party service, such as Uber or Lyft has also increased (from 20% last year to 32% this year) as retailers look at different ways to offer customers the flexibility to shop, purchase and receive their goods on their own terms.

“With Amazon offering same day delivery in some markets, the push is on for retailers to get items delivered to customers as soon as possible,” said Jeffrey Neville, vice president at BRP. “Autonomous delivery and distribution are the next step with self-driving vehicles soon a reality and a few food delivery start-ups already testing the concept.”

Consumer behavior and mobile technology are dramatically changing the traditional retail model. Amazon continues to disrupt retail as it delves deeper into brick-and-mortar with the acquisition of Whole Foods. Meanwhile, bankruptcies and store closures make daily headlines, as the phrase ‘retail apocalypse’ becomes the topic of many conversations. These developments dictate retailers’ necessity to adapt to the new customer journey to accommodate the blurred lines of retail and innovative methods of shopping driven by mobile technology, artificial intelligence and rapidly changing fulfillment methods. To succeed, retailers may need to reinvent themselves to create an effective blend of the physical and digital worlds to maintain customer loyalty.

BRP conducted the 2017 Digital Commerce Benchmark Survey to understand the current retail challenges and the available opportunities for retailers as they face the future of retail. The key customer imperatives are:

  • Personal – Combining behavioral, historical and customer profile data empowers retailers to deliver tailored and relevant content to meet customers’ individual needs. 38% of retailers indicate that improving personalization is a top digital customer experience priority.
  • Ubiquitous – Customer expectations for a personalized, seamless experience require retailers to  follow customers’ journeys as they research and shop from anywhere. 49% of retailers will offer customers the ability to ‘start anywhere, finish anywhere’ within five years.
  • Unified – Retailers’ technology, processes and organization need to be unified and aligned across channels to offer a seamless and consistent customer experience. 54% of retailers indicate that creating a consistent brand experience across channels is a top priority.

To download the complete 2017 Digital Commerce Benchmark Survey, visit: https://brpconsulting.com/2017-digital-commerce-survey/.

The 2017 Customer Experience/ Unified Commerce Benchmark Survey platinum sponsor is Manhattan Associates and the gold sponsors are ECRSMi9 RetailNCR, and Radial.

About BRP

BRP is an innovative retail management consulting firm dedicated to providing superior service and enduring value to our clients. BRP combines its consultants’ deep retail business knowledge and cross-functional capabilities to deliver superior design and implementation of strategy, technology, and process solutions. The firm’s unique combination of industry focus, knowledge-based approach, and rapid, end-to-end solution deployment helps clients to achieve their business potential. BRP’s consulting services include:

Strategy | Business Intelligence | Business Process Optimization | Point of Sale (POS)
Mobile POS | Payment Security | E-Commerce | Store Systems and Operations | CRM
Unified Commerce | Customer Experience | Order Management | Networks
Merchandise Management | Supply Chain | Private Equity

For more information on BRP, visit http://www.brpconsulting.com.

Source: BRP

Macy’s expands same-day delivery to 15 additional U.S. markets

Macy’s continues to enhance omnichannel experience for customers by expanding same-day delivery to 15 additional markets, serviced by Deliv

CINCINNATI, 2017-Sep-06 — /EPR Retail News/ — Macy’s, Inc. (NYSE:M) today announced the expansion of its same-day delivery of products purchased online at macys.com, bloomingdales.com and both brands’ mobile apps. Starting this fall, Macy’s will offer same-day delivery to customers in 15 additional U.S. markets – Austin, TX; Charlotte, NC; Cincinnati; Columbus, OH; Denver; Grand Rapids, MI; Kansas City, MO; Minneapolis-St. Paul; Orlando, FL; Phoenix; Pittsburgh; Sacramento, CA; San Antonio, TX; San Diego, CA; and Tampa, FL. Bloomingdale’s will expand into two additional markets – Orlando, FL; and San Diego, CA.

“At Macy’s and Bloomingdale’s every experience matters and we are thrilled to offer same-day delivery service to our customers,” said Scott Prieto, executive vice president of Macy’s Logistics and Operations. “We are dedicated to ensuring that whenever, wherever and however our customer chooses to shop, their experience is seamless and convenient. We’re excited that we can leverage the stores we have as fulfillment centers to power same-day delivery, closing the gap between customers and products for more of our shoppers just in time for the holidays.”

Customers shopping on macys.com or bloomingdales.com can select the “same-day delivery” option at checkout to schedule the delivery of any item available at their local store. Shoppers will receive a picture of their driver, an estimated arrival time and GPS order tracking, allowing them to visually track their delivery from the moment of pick up.

All orders must be placed by 1 p.m. local time, Monday through Saturday, and 11 a.m. Sunday to ensure same-day delivery. The fee for same-day delivery service is $8 for all online purchases that meet Macy’s ($99) or Bloomingdale’s ($150) free shipping thresholds and $8 plus standard shipping costs for anything less. Same-day delivery is always $8 for customers belonging to Bloomingdale’s Loyallist program. Deliveries to customers will continue to be powered by Deliv, a leader in the same-day delivery space.

Macy’s, Inc. announced its first roll out of same-day delivery in 2014 and has continued to expand the service. To date, markets for Macy’s include: Atlanta; Boston; Chicago; Dallas; Houston; Las Vegas; Los Angeles; Miami; New Jersey; NYC Metro (Manhattan, Brooklyn, Queens, Yonkers); Orange County, CA; Philadelphia; San Francisco; Seattle; and Washington, D.C. Bloomingdale’s same-day delivery markets to date include: Atlanta; Boston; Chicago; Los Angeles; Miami; New Jersey; NYC Metro (Manhattan, Brooklyn, Queens); Orange County, CA; Philadelphia; San Francisco; and Washington, D.C.

About Macy’s, Inc.
Macy’s, Inc. is one of the nation’s premier retailers. With fiscal 2016 sales of $25.778 billion and approximately 140,000 employees, the company operates more than 700 department stores under the nameplates Macy’s and Bloomingdale’s, and approximately 150 specialty stores that include Bloomingdale’s The Outlet, Bluemercury and Macy’s Backstage. Macy’s, Inc. operates stores in 45 states, the District of Columbia, Guam and Puerto Rico, as well as macys.com, bloomingdales.com and bluemercury.com. Bloomingdale’s stores in Dubai and Kuwait are operated by Al Tayer Group LLC under license agreements. Macy’s, Inc. has corporate offices in Cincinnati, Ohio, and New York, New York.

About Deliv
Deliv is a leading crowdsourced, last mile logistics company that powers scheduled, same day delivery and returns for 4000+ businesses including 25 of the nation’s top national omnichannel retailers as well as leading e-commerce companies, local businesses and traditional parcel carriers. Focused exclusively on moving goods, Deliv operates as a service for delivering items rather than a marketplace that sells them. The company currently operates in 33 markets and more than 1400 cities. Deliv is headquartered in Menlo Park, California and is backed by global logistics leader United Parcel Service, leading financial investors and the nation’s top REIT investors. For more information, visit www.deliv.co.

Source: Macy’s, Inc.

Macy’s Media Relations
Andrea Schwartz, 312-781-4333
andrea.schwartz@macys.com

Office Depot, Inc. to roll out same-day delivery in Atlanta, GA and Los Angeles, CA and Ft. Lauderdale/Miami, FL

Boca Raton, Fla., 2017-Aug-09 — /EPR Retail News/ — Office Depot, Inc. (NASDAQ:ODP), a leading provider of office supplies, business products and services delivered through an omnichannel platform, today (August 7, 2017) announced same-day delivery powered by Deliv–a leading crowdsourced, last-mile logistics company providing same-day delivery and returns for omnichannel retailers, local businesses and e-commerce companies–is launching on August 28 in Atlanta, Georgia and Los Angeles, California; and on September 6 in Ft. Lauderdale/Miami, Florida. The same-day delivery service is designed to better meet customer expectations as the omnichannel shopping experience continues to expand.

“With our new same-day delivery and our omnichannel approach, we are utlizing our retail stores as assets and part of our supply chain to give our customers the best possible experience,” said Gerry Smith, chief executive officer of Office Depot, Inc.

Customers who shop on officedepot.com will have the option of scheduled same-day delivery between 8 a.m. and 11 a.m., 11 a.m. to 2 p.m., 2 p.m. to 5 p.m. or 5 p.m. to 8 p.m., depending upon the time of day they shop. For a limited time, Office Depot plans to waive the delivery fee as an introductory offer.

“Retail is undergoing a rapid transformation,” said Kevin Moffitt, senior vice president and chief digital officer at Office Depot, Inc. “To exceed our customers’ increasing expectations, we continue to enhance our omnichannel shopping experience. Adding same-day delivery capabilities to our growing in-store pickup and ship-from-store programs allows us to better leverage our retail locations as distribution hubs, and serve our customers faster and more efficiently.”

Deliv’s technology enables Office Depot customers to select the delivery times and locations that work best for them while being able to track their purchases in real-time.

“Office Depot is now providing businesses with the type of service customers expect,” said Daphne Carmeli, chief executive officer and founder at Deliv. “I am pleased that Deliv was chosen as its partner to power this new offering.”

By the end of 2017, same-day delivery is expected to roll out in several additional markets.

Click here for b-roll.

About Office Depot, Inc.
Office Depot, Inc. is a leading provider of office supplies, business products and services delivered through an omnichannel platform.

The company had 2016 annual sales of approximately $11 billion, employed approximately 38,000 associates, and served consumers and businesses in North America and abroad with approximately 1,400 retail stores, award-winning e-commerce sites and a dedicated business-to-business sales organization – with a global network of wholly owned operations, franchisees, licensees and alliance partners. The company operates under several banner brands including Office Depot, OfficeMax and Grand & Toy. The company’s portfolio of exclusive product brands include TUL, Foray, Brenton Studio, Ativa, WorkPro, Realspace and Highmark.

Office Depot, Inc.’s common stock is listed on the NASDAQ Global Select Market under the symbol “ODP.”

Office Depot is a trademark of The Office Club, Inc. OfficeMax is a trademark of OMX, Inc. ©2017 Office Depot, Inc. All rights reserved. Any other product or company names mentioned herein are the trademarks of their respective owners.

Source: Office Depot, Inc.