Sears Home Services rolls out GoToAssist Seeit on their technicians’ smartphones to help them fix appliances faster

GoToAssist Seeit Enables Master Technicians to Remotely See and Diagnose Problems to Get Appliances Running Again as Quickly as Possible

HOFFMAN ESTATES, Ill., 2017-Jan-18 — /EPR Retail News/ — When Sears Home Services technician Antonio Corzo was in a customer’s home in Bound Brook, N.J., last month to repair a washing machine, he encountered an unusual issue that  required additional problem-solving. To support him with the issue, he used new technology on his smartphone that Sears Home Services is rolling out nationwide, to share live video and photos of the situation with a master technician at the company’s service center in Round Rock, Texas. Within minutes, working together, the problem was resolved and the washing machine was repaired.

Sears Home Services has teamed with the GoToAssist team to equip its technicians with GoToAssist Seeit on their smartphones, which will help them fix appliances faster, and most of the time, in one visit, making it more convenient for customers to care for their homes. Sears Home Services technicians repair more than 180 appliance brands – not just those sold by Sears. In the event these technicians face an unfamiliar appliance issue, they can now show remote master technicians exactly what they see and receive step-by-step instructions to complete the repair – all without leaving the customer’s home.

“No one likes taking time out of their busy schedules for their appliances to be repaired, especially if it takes longer than anticipated or requires multiple service appointments,” said Sean Skelley, president of Sears Home Services. “Now our technicians can use their smartphones to livestream video and photos of appliance problems to our most experienced experts who can coach them toward a solution and get your appliance up and running again quickly. It’s like they have master technicians in their pockets.”Homeowners who have had their appliances repaired by technicians using GoToAssist Seeit:

  • Save time– Technicians have resolved appliance issues and shortened service appointments by as much as 40 minutes.
  • Gain access to functioning appliances faster– Technicians repaired significantly more existing appliances, meaning customers did not have to wait for replacement parts for a repair or replace their appliance altogether. The result: customers can keep the existing appliance they enjoy and are familiar using.

As the nation’s No. 1 provider of appliance services, Sears Home Services has more than 6,000 expert technicians who make nearly seven million service calls annually. Sears offers a complete solution for homeowners, helping members purchase, service and replace their appliances, as well as manage and maintain their homes and a variety of products within their homes, from fitness equipment to lawn mowers and snow blowers. Sears has the largest fleet of services technicians in neighborhoods throughout the U.S., and sells the top 10 appliance brands, including Kenmore.

For service and support professionals, GoToAssist Seeit is the simplest and fastest way to troubleshoot equipment anywhere. With just one tap, service technicians can securely show remote experts what they are seeing through their mobile device camera.

About Sears, Roebuck and Co.
Sears, Roebuck and Co., a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a leading integrated retailer providing merchandise and related services and is part of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through shopyourway.com. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through Sears-branded and affiliated full-line and specialty retail stores in the United States and Canada. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, and DieHard — among the most trusted and preferred brands in the U.S. The company is the nation’s No. 1 provider of appliance services, with more than 12 million service and installation calls made annually. For more information, visit the Sears, Roebuck website at www.sears.com or the Sears Holdings Corporation website at www.searsholdings.com.

Media Contact:
Larry Costello
Sears Holdings Corp.
(847) 286-9036
Larry.Costello@searshc.com

John Arango
Zeno Group
(312) 396-9750

Source: Sears Holdings Corp.

Sean Skelley appointed President Home Services at Sears Holdings Corporation

HOFFMAN ESTATES, Ill., 2015-10-12 — /EPR Retail News/ — Sears Holdings Corporation (NASDAQ: SHLD) today announced the appointment of Sean Skelley as president, Home Services. In his new role with the company, Skelley will be accountable for all aspects of the company’s Home Services business.

Skelley’s background includes over 20 years with Best Buy Co. Inc., where he progressed with increasing levels of responsibility, from stores to merchandising/category management, to business development and services. As senior vice president of services strategy, he led one of Best Buy’s key growth initiatives, “Win the Home with Service.” He was also responsible for the acquisition and nationwide rollout of Geek Squad, a 24/7 computer support task force, building it into a billion dollar global enterprise providing technology solutions.

Skelley most recently served as the senior vice president of service solutions for Asurion, a global organization providing device protection and support services for smartphones, tablets, consumer electronics and appliances.

“Sean is a proven, innovative leader who brings a history of strategic customer focus to his new role as the leader of Home Services,” said Edward S. Lampert, Sears Holdings’ Chairman and Chief Executive Officer. “He possesses a unique understanding of service and product repair needs, and his abilities to identify service efficiencies will be a great asset as we focus on our members and drive the company’s transformation.”

Sears Home Services is the number one national service provider and trusted advisor invited into millions of homes each year. Home Services is a key element in our active relationship with more than 39 million households. With approximately 7,500 service technicians making over 13 million service and installation calls annually, this business delivers a broad range of retail-related residential and commercial services.

About Sears Holdings Corporation
Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve our members – wherever, whenever and however they want to shop. Sears Holdings is home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears and Kmart as well as with other retail partners across categories important to them. The Company operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation, with full-line and specialty retail stores across the United States. For more information, visit www.searsholdings.com.

About Sears Home Services
Sears Home Service, the nation’s largest product repair service provider, is a key element in Sears Holdings active relationship, providing more than 52 million solutions for homeowners annually. This business delivers a broad range of retail-related residential and commercial services across all 50 states, Puerto Rico, Guam and the Virgin Islands.  Sears Home Services also includes HVAC services, home improvement services (primarily siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair).  For more information about Sears Home Services, visit the website at www.searshomeservices.com.

NEWS MEDIA CONTACT:
Sears Holdings Public Relations
(847) 286-8371

SOURCE Sears Holdings Corporation