Paderborn, Germany, 2015-6-1 — /EPR Retail News/ — Wincor Nixdorf has received a three-year contract from Bancolombia for the operation of its 1,160 self-service systems. The bank also ordered 800 ProCash 280 automated teller machines.
In addition to installation and maintenance, the service contract covers the complete management of the bank’s self-service device park. Wincor Nixdorf will assume responsibility for all support activities, including around-the-clock ATM monitoring, remote troubleshooting and problem resolution, and the distribution of all the software for the self-service network. This approach will enable the bank to reduce the need for technician call-outs and ensure that self-service system downtimes are shorter. The service model should also result in significant cost reductions for the bank, since the internal costs for its own IT service will be eliminated and license fees will no longer be required.
Critical factors in the award of the contract were ultimately the many years of trustful cooperation between both companies, Wincor Nixdorf’s good service in Colombia and its references in the area of self-service operations.
Bancolombia is the largest bank in Colombia and one of the largest in Latin America. The bank is headquartered in Medellín, the second largest city in Colombia and was founded in 1875. It offers a wide range of financial products and services to a diversified individual and corporate base of more than 9 million customers. For more information about Bancolombia visit their website: http://www.grupobancolombia.com
The Indonesian Bank Tabungan Negara has signed a two-year agreement with Wincor Nixdorf to operate its 370 ATMs from a variety of manufacturers.
Paderborn, Germany, 2015-3-12 — /EPR Retail News/ — Under the agreement, Wincor Nixdorf will be responsible for cash logistics and cash optimization of the systems in addition to services for self-service system operation. “We are convinced that in Wincor Nixdorf we have found an expert IT service provider who will support us in achieving higher system availability and reducing the costs of our cash logistics,” says Mr. Dopo Lastiyomo from Bank Tabungan Negara, Department Head for Network Electronic & Banking Division.
Wincor Nixdorf will be monitoring all of Bank Tabungan Negara’s self-service systems remotely around the clock. In the interim period, monitoring will be done via the bank’s current system. If any problems are detected, specific remote measures will be initiated immediately to solve them. An ‘Integrated Service Management’ methodology ensures seamless delivery of First and Second Line Maintenance, supplemented by pre-determined consumables and spare parts. This approach enables a reduction in the need for technician call-outs, shorter self-service system downtimes, and thus lower costs for the bank. Proactive service management that includes ongoing business analytics of all service tickets enables the implementation of preventive measures to avoid system downtimes and thus achieve higher availability. In addition, Wincor Nixdorf assumes the Single-Point-of-Contact (SPOC) responsibility for Incident and Service Management for all 3rd Party Service Providers to manage the Bank’s Self-Service network and eco-system. Having a SPOC for end-to-end service delivery and performance management ensures a high degree of Service-Level transparency for the bank.
For the bank’s cash management activities, Wincor Nixdorf will be managing the Cash Forecasting, Optimization and Reconciliation for all Wincor’s and non-Wincor’s SST. It includes close collaboration with the Bank and CIT services, thus ensuring high Cash Availability and reduced cash operation cost.
About Bank Tabungan Negara
Bank Tabungan Negara was founded in 1897 and is headquartered in Jakarta, Indonesia. Based on its balance sheet total and customer deposits, the bank is among the ten largest financial institutions in Indonesia, with over 6,000 employees. More information on Bank Tabungan Negara is available at: www.btn.co.id.